Caremark North Herts & Stevenage

Suite A2, Arden Press House, Arden Press Way, Letchworth Garden City SG6 1LH
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9.7 61 Reviews
  • Caremark North Herts & Stevenage, Letchworth Garden City
Caremark North Herts & Stevenage assists adults with a wide range of conditions, with staff who are experienced in the challenges of older people's care, dementia care and support for adults with a physical and learning disability.

Care is tailored to suit the individual, which can include personal hygiene and assistance with medication, housework and meal preparation, as well as more complex needs and general companionship.
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Care Provided by Caremark North Herts & Stevenage

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £31.50 – £33.75
  • Weekly Live-in Care Fees: £1210 – £1600

Other time durations available at 45 minutes & 30 minutes.


Bank Holiday rate is charged at double.


Live in care Packages starting from £1210.00 per week depending on care needs.


Night sits available:
Sleeping Nights from £156.50 to £177.50 (10pm to 7am)
Waking Nights £31.50 to £33.75 per hour

These prices are only a guideline, please contact Caremark North Herts & Stevenage to find out the exact price for your requirements.

Contact Caremark North Herts & Stevenage to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Caremark North Herts & Stevenage to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Claire Evans (Ms Evans)

Caremark North Herts & Stevenage Reviews (61)

9.7

Caremark North Herts & Stevenage has a Review Score of 9.7 (9.669) out of 10, based on 20 reviews in the last 2 years.
Over all time Caremark North Herts & Stevenage has 61 reviews.

Overall Experience
  • 42
  • 18
  • 1
  • 0
  • 0
Date Published
  • 61
  • 5
  • 5
  • 19
  • 42
Reviewer Connection to Caremark North Herts & Stevenage
  • 24
  • 17
  • 7
  • 5
  • 4
  • 1
  • 1
  • 1
  • 1
Total of 61, showing 61-61
Review from Lorraine M (Daughter of Client) published on 13 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Over the past 3 years, Mum had Caremark staff looking after her personal needs. I have found their standard of care to be high and professional and their approach to Mum is very warming and understanding toward her needs on several occasions. Some of the staff had gone beyond their duties in caring
for her so I would like to say thank you to all staff who attended to Mum.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.7 (9.669)

Overview of Review Score

The Review Score of 9.7 (9.669) out of 10 for Caremark North Herts & Stevenage is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.669 for Caremark North Herts & Stevenage is calculated as follows: ( (82 Excellents x 5) + (33 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 118 Ratings = 4.669
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Caremark North Herts & Stevenage is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 May 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (2)

Claire

Claire Evans

Job Title: Registered Care Manager Joined: 2013

Claire started working in care in 2001 as an evening care assistant. She was soon promoted to Quality Assurance Officer, then Care Coordinator. Further promotions included Supervisor, then Deputy Manager.


She moved on to a different company in 2008 as Assistant Manager and was promoted to Care Manager in 2010.


In April 2013, Claire joined Caremark North Herts & Stevenage when the territory was established - it was an exciting time for her.


Claire managed to build the business from scratch, and she is very proud of the excellent standard of care that is provided by our Care Assistants. Claire has a very supportive team around, who ensure that the care we provide is outcome-based and person-centred.


She has attained NVQ level 5 and also has a teaching qualification.


Caremark North Herts & Stevenage is rated GOOD in all five areas assessed by the CQC.

Dapo

Dapo Shonola

Job Title: Managing Director Joined: 2022

I have worked in the public sector for the majority of my adult working life because I have always been one who believes in contributing to the wider community. It is this mindset of serving the community that led me to look into the healthcare sector for new opportunities. I am proud to be involved in a business that provides healthcare services to our local people. My commitment to the people we care for is that we will work tirelessly to ensure that they live their best lives within the comfort of their own homes, enhancing their quality of life and helping them live independently for longer.


Caremark is a leading healthcare provider in the UK. We care deeply about our staff and ensure they are well-trained and equipped to care for your family.  I see us all, staff and the people we support as one family and as managing director of Caremark North Herts and Stevenage, I am committed to nurturing a family culture amongst our staff and the people we support.

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