Right at Home Welwyn, Hatfield & St Albans is an Outstanding rated Home Care provider (April 2019) and one of the highest ranking in the East of England, making it one of the best care providers in Hertfordshire.
Their clients receive the highest quality of care possible and as they are a 5 STAR employer, their staff are very well supported too.
Right at Home provides versatile support and care packages...
Care Provided by Right at Home (Welwyn, Hatfield & St Albans)
Types of Home Care
- Visiting Care
Minimum Visit Duration (Visiting Care)
- 60 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: from £37
Bank holidays are charged a time and a half, with special bank holidays (Easter Sunday, from 3 pm on Christmas Eve, Christmas Day, from 3 pm on New Year's Eve and New Year’s Day) being charged a double time.
We charge a standard hourly rate for weekday visits with a small increase for weekends. We do not charge any extra for evening calls.
Contact Right at Home (Welwyn, Hatfield & St Albans) to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
-
Local Authority (Contracted Provider) -
NHS (Contracted Provider) -
Good to Know
Group/Owner
- Right at Home UK
- Private Owned
Person in charge
- Kirsty & Keith Sheena (Directors)
Right at Home (Welwyn, Hatfield & St Albans) Reviews (51)
Right at Home (Welwyn, Hatfield & St Albans) has a Review Score of 9.7 (9.7) out of 10, based on 9 reviews in the last 2 years.
Over all time Right at Home (Welwyn, Hatfield & St Albans) has 51 reviews.
Excellent service provided, incredibly helpful during recovery from an injury. I have no hesitation in recommending this company, the care givers were great, every one we dealt with was both kind and professional
Thank you for your lovely review. We are so happy that your mum made a good recovery. Our carers will miss her laughter and sense of humour, but we are so pleased that we could help over the past few weeks.
I have no hesitation in recommending this group to care for a loved one.
Thank you Maria. Such a lovely review. Over the past 6 years we have loved supporting an amazing lady, your Aunt. She has such great determination to keep doing! Great inspiration to us all. Been lovely getting to know you too. We've made good team.
It gives me peace of mind knowing that my parents are fully supported by Right at Home.
We are very pleased with the quality of service received from Right at Home.
Thank you for taking the time to give a review. We do try our best to provide a high quality of service and care. Over the many years I think we can say you've got to know us and the care team well.
Right at Home has provided excellent care for my mum since last October until now when she moved in to sheltered accommodation. All of the carers that mum came in to contact with have looked after her with compassion and professionalism. The communication flow between the management team, the carers and myself was excellent. It helped so much to know, sometimes each day, how the visit had gone and how mum was. I would highly recommend Right at Home to anyone looking for professional and compassionate support for themselves or their relative.
Thank you for mentioning all of us, the Care Team and the Management Team, in your lovely review. We do pride ourselves on our communication, which of course starts from the carers observations shared to us, and thereafter we like to keep the families in the loop too. It was lovely supporting your...
I really high level of care for Mum and wonderful interaction with us as well. We were extremely happy with the care provided and the transition to greater care needed was done in a thoughtful and caring manner.
I highly recommend this company and would definitely use them again in the future. Once again, many thanks.
Thank you so much. I've let the care team know, you've taken the time to write a lovely review. The carers thoroughly enjoyed their visits with your mum. We felt as if we worked in a team with the family too, and this is how we like to be. Great family support and a lovely client.
Right at Home has provided excellent care for our mum over the past year or so. All of the carers have looked after Mum with compassion and professionalism and have done their utmost to meet our changing needs. I would highly recommend Right at Home.
Thank you for taking the time to give a lovely review. We enjoyed our visits with your mum. She loved showing and telling us all about the family photos, and her life experiences. Coffee and cake outings were great too.
All the staff who attended Mum were incredibly kind and attentive. They helped to enrich her life and became good friends. They had such a positive impact on her life and mine too! In the past Mum had used other caring companies but Right at Home were by far the best and altogether very lovely. Thank you again and again for all you did for her.
What a lovely review, thank you Georgia. We felt privileged to enable your Mum to continue doing what she enjoyed. Creative works and trips out. Her positive can-do attitude, rubbed off on the carers too. She will always remain in our thoughts.
Right at Home and its staff came to the aid of our family after my father was discharged from hospital. At the time we had no help and had fallen through the cracks, and he was very ill and no one from the local NHS organisations knew he was at home or in need of help. Without Right at Home we would not have coped and my dad would have ended up straight back in hospital, the one thing he said he didn't want to happen. Ever since, even when we had some NHS funded carers helping, we decided as a family to retain the services of Right at Home throughout. Due to the kindness and care of all the team of ladies who have helped look after him, and give my mum a well-deserved break in addition to offering her help and support, not when asked, but when it was seen to be needed.
My experience has always been positive. My brother has been consistently treated with respect and empathy and I have always been dealt with in a friendly way and kept in the loop regarding his situation. I have been seriously impressed by the dedication, flexibility and caring attitude of all the staff I have come into contact with.
Thank you. We absolutely try to make a difference, and to help clients smile throughout the day. Enablement to continue to be as independent as possible is our aim here. Getting to know the family is an added bonus for us. Makes us smile too.
I am very happy with the care I am given and the carers support me well!
Thank you for your kind words and taking the trouble to complete a review. I've let the care team know as the always look forward to attending your calls.
Without Right at Home we would not have coped and my dad would have ended up straight back in hospital, the one thing he said he didn't want to happen. Ever since, even when we had some NHS funded carers helping, we decided as a family to retain the services of Right at Home throughout. Due to the kindness and care of all the team of ladies who have helped look after him, and give my mum a well-deserved break in addition to offering her help and support, not when asked, but when it was seen to be needed.
Thank you Jonathan for such a positive account of the care we have been providing. Absolutely we hope to do our best to maintain some mobility and engage with interesting conversation. It is a team effort and the family are so supportive. The carers really enjoy spending time with your dad.
Each carer has their own personality and methods to engage with my mother-in-law. Their care sessions are interesting; they are patient despite the repetition of my mother-in-law’s behaviour, are thoughtful and work well with us to develop new strategies as demands change. They offer ideas to enhance the care, including dietary and exercise suggestions.
We now have the confidence to take mini-breaks, knowing that Right at Home have our backs and my mother-in-law’s care at heart. Instant communication via their app, and 24-hour telephone contact adds to our reassurance.
Thank you Caroline for such a lovely review. Over the past few years, we have got to know your mother-in-law well. It was such an enjoyable call to attend and we hope to keep her well-supported for more years to come. It is so nice to share communications with you, we really feel it's a great team.
I am impressed by the care, thoughtfulness and kindness of the staff of Right at Home.
Thank you; the carers love attending your calls, the conversation always flows, and each carer looks forward to their visit.
Always kept informed of what is going on.
Thank you, Helen. Communication is so important, and we always try our best to keep everyone in the loop. Glad to hear it helps with peace of mind. It's a great call, and we are pleased we helped to make a difference.
My mother always enjoyed her visits from her carers and this added to her having a much better quality and happy life. She we couldn't get this care in place earlier! All the ladies were lovely and showed great kindness towards my mum.
Thank you Jill. The carers enjoyed their visits and the laughter that was had. We would have loved to have known her for longer, but we also admire her determination of independence, not to want care initially. At peace now. Thank you for taking the time to add a review.
We could not be happier with the given by the careers from Right at Home (Welwyn, Hatfield and St Albans) for my mum. It made such a difference and gave us great peace of mind knowing that she was being looked after, especially since we are not local enough to check in on her. The office staff were a pleasure to deal with and were always so helpful with all our questions. I couldn’t recommend them highly enough.
Professional and compassionate care, with attention to detail and always willing to go the extra mile. Our father has been very happy with the care Right at Home have provided and we would not hesitate in recommending them.
Thank you so much for the lovely review. Your dad is such a gentleman the care team thoroughly enjoyed supporting him. On a separate note it was great getting to know you both too. With best wishes for the future.
The standard of care was excellent. The carers were friendly and thoughtful. They sat with my mum or dad and talked with them about things they liked and were interested in. The carers were on time and paid attention on each visit.
Thank you for your time in giving a review. Our carers loved their visits to your parents and thoroughly enjoyed helping to recall past memories, hearing life stories and promoting their independence.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 April 2019- Caring Outstanding
- Effective Good
- Responsive Outstanding
- Safe Good
- Well-led Outstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Right at Home (Welwyn, Hatfield & St Albans).
Awards / Recognitions (22)
- Recipient: Right at Home (Welwyn, Hatfield & St Albans)Date: Friday 30 May 2025
- Recipient: Right at Home UKDate: Friday 30 May 2025
- Recipient: Right at Home (Welwyn, Hatfield & St Albans)Date: Friday 31 May 2024
Meet the Team (4)
She opened the Right at Home branch covering Welwyn, Hatfield & St Albans in 2017, alongside her husband, Keith.
In addition to the professional care work she has done, including completing her NVQ Level 5 in Health & Social Care, she has personal experience of caring for relatives, including her terminally ill father. She's passionate about providing Outstanding care and building a team of professionals who live by the same ethos in the care and support they carry out on a daily basis.
Jackie is the Deputy Manager of Right at Home Welwyn, Hatfield & St Albans and manages the team of Carers & Seniors.
Jackie started her care journey as a Care Assistant, then moved to become a Team Leader, and became a Deputy Manager with Right at Home. She has both personal experience of care, supporting her own family members and also her professional career, including completing her NVQ Level 5 in Health & Social Care.
He started the business in 2017 along with his wife Kirsty and manages the back office & IT systems.
Sam started working with us as a Care Assistant, but during the COVID-19 pandemic, she started helping out in the office. She did a great job and is now our Care Support Administrator, helping to keep the office running smoothly.
Frequently Asked Questions about Right at Home (Welwyn, Hatfield & St Albans)
How many Carers does Right at Home (Welwyn, Hatfield & St Albans) employ?
Right at Home (Welwyn, Hatfield & St Albans) employs 20 carers.
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