Right at Home (Welwyn, Hatfield & St Albans)

Weltech Centre, Ridgeway, Welwyn Garden City AL7 2AA
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Top 20 award
10 48 Reviews
  • Right at Home (Welwyn, Hatfield & St Albans), Welwyn Garden City
Right at Home Welwyn, Hatfield & St Albans is an Outstanding rated Home Care provider (April 2019) and one of the highest ranking in the East of England, making it one of the best care providers in Hertfordshire.

Their clients receive the highest quality of care possible and as they are a 5 STAR employer, their staff are very well supported too.

Right at Home provides versatile support and care packages to people who require assistance at home. The packages are tailor-made to meet the needs of the individual, whether that may be recovering from a hospital stay, full-time live-in care, or just a bit of companionship and support around the home.

By offering a minimum of one-hour visits, Right at Home Welwyn, Hatfield & St Albans is able to focus on the individual, improving the quality of the client's lives as well as the lives of the family members. Family members are often forgotten and also need help and support with daily life to still help and support loved ones.

All care workers complete in-depth training in the skills required to make a difference in the lives of the clients, alongside a commitment to a friendly and compassionate service.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Respite / Short Term
  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Bank holidays are charged a time and a half, with special bank holidays (Easter Sunday, from 3 pm on Christmas Eve, Christmas Day, from 3 pm on New Year's Eve and New Year’s Day) being charged a double time.


We charge a standard hourly rate for weekday visits with a small increase for weekends. We do not charge any extra for evening calls.

Good to Know

Group/Owner

Person in charge

  • Kirsty & Keith Sheena (Directors)

Right at Home (Welwyn, Hatfield & St Albans) Reviews (48)

Total of 48, showing 41-48
10

Right at Home (Welwyn, Hatfield & St Albans) has a Review Score of 10 (10.000) out of 10, based on 11 reviews in the last 2 years. Over all time Right at Home (Welwyn, Hatfield & St Albans) has 48 reviews.

Overall Experience

  • 47
  • 1
  • 0
  • 0
  • 0

Date Published

48
2
5
11
37

Review from John P (Son of Client) published on 16 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a heart attack, my Mother (92) returned home from hospital weaker, more tired, more vulnerable, less mobile and less able to look after herself physically. She remained however as bright as a button mentally and was determined to remain at home.
From the moment Right at Home came to assess
the kind and amount of care my mother would need, my sister and I were impressed by the professionalism, thoroughness, empathy and respect they exuded. Indeed, over the following weeks both the manager who organises the carer roster each week and the carers themselves proved to fantastic in the help they provided: her personal needs, helping her get up and washed, preparing 3 meals a day and getting her ready for bed. They are all very conscientious and will help mum in a number of ways in addition to their duties. They spend time chatting as well. They always look out for Mum's health, contacting us whenever they feel concerned. Both my sister and I feel very fortunate to have found them.

Reply from Keith Sheena, Director at Right at Home (Welwyn, Hatfield & St Albans)

Thank you for your lovely comments. Your mother is a delight to look after and very popular with our caregivers.

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Review from Sheila D (Client) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer who has been coming for eight months now is caring and always makes me laugh. She makes me laugh. She makes my bed, changes the Duvet and washes the dishes. I would be very sad without her.

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Review from Jonathan G (Son of Client) published on 25 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Team at Right at Home looked after my Father in his home with 4 nursing visits a day for well over a year. They showed a friendly compassion to both me and my Father as his dementia worsened and through several illnesses which meant taking him to hospital on a number of occasions. They not only
cared for his physical needs but built a relationship with him and showed a genuine interest in him and his past memories. I am sure this helped him greatly, it certainly helped me cope with my Father's condition. I can not praise them enough. Now at 95, he has had to move nearer to me and on into full-time care. I will miss the team. My sincere thanks. He is still able to enjoy some life thanks I am sure to the efforts of the Team.

Reply from Keith Sheena at Right at Home (Welwyn, Hatfield & St Albans)

Dear Jonathan, it was a real pleasure to look after your father as he is such a lovely gentleman and I know one of our special carers has built a strong relationship with him. We know it was the right move for him to go to a home near to yourself.
Thank you for keeping in touch and sending us photos. He looks very well and happy and we love hearing how he is doing.

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Management

Treated with Dignity

Value for Money

Review from D C (Husband of Client) published on 13 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We continue to be very pleased with the service from Right at Home. The care has been of consistently high quality and it is reassuring to my wife that she always sees someone she has already been introduced to. Also appreciated is the advice on additional aids to mobility and care we have received
from them.

Reply from Keith Sheena, Director at Right at Home (Welwyn, Hatfield & St Albans)

Hi DC, it's been lovely to support your wife for the past 6 months and helping her in her daily routine. Thank you very much for supporting us with your review.

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Review from Neil L (Son of Client) published on 13 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First class service really putting the client first 24/7. Caring, friendly, attentive and concerned carers deliver efficient and consistent support for my father. But more than that, I really feel that this team put my father's interests first, both for today and also for the future by always looking
for ways to improve the quality of his daily life. Communication with direct family from the management is excellent. This team definitely contributes to my father's ongoing good spirits and daily comfort. Thank you Right At Home.

Reply from Keith Sheena, Director at Right at Home (Welwyn, Hatfield & St Albans)

Thank you, Neil, for your lovely review it is really appreciated. your father is a lovely gentleman and the carers enjoy their time with him. We will continue to do our utmost to support him and continue to help him improve where ever possible.

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Review from Emma S (Great-Niece of Client) published on 31 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really happy with communication, support, initiative and obviously the care given. Would recommend the company.

Reply from Keith Sheena, Director at Right at Home (Welwyn, Hatfield & St Albans)

Thank you Emma, it has been a pleasure to look after your Uncle. He is a lovely gentleman and its great to see him smile.

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Review from M C (Client) published on 31 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Highly recommended. Lovely carers. Could not be more helpful.

Reply from Keith Sheena, Director at Right at Home (Welwyn, Hatfield & St Albans)

Thank you, all of our Caregivers enjoy visiting and supporting you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kathy P (Daughter of Client) published on 31 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home have been very responsive and understanding about my mum's needs. She has the same carer who is friendly, who has built a good relationship with my mum and who is very consistent. They have been very easy to communicate with and seem to be a smaller, friendly, client-focused service, which
offers highly personalised care.

Reply from Keith Sheena, Director at Right at Home (Welwyn, Hatfield & St Albans)

Thank you Kathy for your lovely review. Providing that friendly client focused feeling is what we're all about.

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Treated with Dignity

Value for Money

Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Right at Home (Welwyn, Hatfield & St Albans) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Right at Home (Welwyn, Hatfield & St Albans) is calculated as follows: ( (65 Excellents x 5) ) ÷ 65 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Welwyn, Hatfield & St Albans) is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Apr 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (22)

Meet the Team (5)

Kirsty

Kirsty Sheena

Job Title: Director & Registered Manager

Joined: 2017

Kirsty is the Managing Director and Registered Manager at Home Welwyn, Hatfield & St Albans.
She recently completed her NVQ Level 5 in Health & Social Care.


After looking after her terminally ill father she opened the Right at Home branch in Hertfordshire in 2017 with her husband Keith.

Jackie

Jackie

Job Title: Deputy Care Manager

Joined: 2020

Jackie is the Deputy Manager of Right at Home Welwyn, Hatfield & St Albans and manages the team of Carers & Seniors.


She has recently completed her NVQ Level 5 in Health & Social Care.

Keith

Keith Sheena

Job Title: Managing Director & CTO

Joined: 2017

Keith is the Managing Director and CTO of Right at Home Welwyn Hatfield & St Albans.
He started the business in 2017 along with his wife Kirsty and manages the back office & IT systems.

Theresa

Theresa

Job Title: Recruitment Coordinator

Joined: 2021

Theresa is the recruitment coordinator at Right at Home Welwyn, Hatfield & St Albans.


She is looking forward to starting her NVQ Level 5 diploma in Health & social care.

Sam

Sam

Job Title: Admin Assistant

Joined: 2019

Sam was a part-time Caregiver for Right at Home but during the Covid-19 pandemic, she started helping out in the office. She did a great job and now spends all of her part-time hours as an Admin Assistant helping to keep the office running smoothly.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (Welwyn, Hatfield & St Albans) to verify any information. View our terms and conditions. Right at Home (Welwyn, Hatfield & St Albans) has an Enhanced Service - more info.