Submit a Review for Home Instead (Isle of Wight)
Prospect Business Centre, Prospect Road, Cowes, PO31 7AD
View Full Details of Home Instead (Isle of Wight)Latest Reviews for Home Instead (Isle of Wight)
12 August 2025
Home Instead Isle of Wight have provided us with a stellar service when taking over from another care company. My Mother was receiving palliative care at home and the last care company were just muddling through whilst costing us an arm-and-a-leg. When Home Instead's care manager came to do the assessment she instantly recommended my Mother be transferred to the hospice and facilitated this move which was absolutely the right thing to happen, and I cannot be more grateful. Now they are focused on my Dad's dementia care and they take a holistic approach to Dad's care and our family, making helpful suggestions, always approachable and seeking to make continual improvements. Highly recommend their services for care at home.
16 July 2025
We can not praise them enough, they have gone above and beyond. From helping with the complications with the other care company to stepping in offering us so much advice and support and making my auntie realise she has a sense of belonging. All of the team are friendly, approachable and caring. I couldn't ask for a better team to look after my family member.
24 June 2025
I needed to talk to the manager about an appointment and some extra blood pressure readings for my sister. The person I spoke to was really helpful, understanding and patient. She arranged everything that was needed promptly and efficiently and confirmed by email. I was reassured that my sister was getting the care she needed and that the staff were clearly aware of her needs.
10 April 2025
Without the caring support of Home instead my good friend would not have been able to stay in the home she loved for an additional 6 years The carers have been amazing and she regards them as her friends.
12 March 2025
All round professional service. Pleasant caring staff. Good communications. All office staff knew what was going on. Action always taken when medical issues arose. Carers built genuine relationships with my aunt and Uncle. Picked up prescriptions and odd food items. I would highly recommend Home Instead!
19 February 2025
Excellent service provided for my father who is living alone, they have gone above and beyond with him, seeing as he is geographically a bit out of the way and needed a lot of sorting out in the home. Cannot thank and rate the staff and the management enough. Would happily recommend to anyone needing the physical support with family members, which in turn helps the emotional and mental worry and stress that the need for care can bring.
12 February 2025
I have received every care and kindness from a super team.
11 December 2024
Home Instead in Cowes, Isle of Wight have been a pleasure to deal with. They support my mother, who has dementia, to remain at home. She needs assistance with taking her medication and the care staff are excellent; they are gentle and caring with mum, they report any issues straight away and they liaise with the GP and pharmacy if there is a problem with prescriptions. Their admin systems are straightforward and the management seem very competent. It is very reassuring to know that they are there for mum and I would recommend them to anyone.
28 November 2024
Home Instead (Isle of Wight) have been providing care 4 times per day for a 94 year old lady with dementia for many years. The carers are kind, thoughtful and professional. The Management are also absolutely excellent and regularly go way beyond the "call of duty" e.g. sorting out ancillary issues of home ownership (which I am unable to provide as I live on the mainland). They always have the patient's best interests at heart (unlike my experience with another local Isle of Wight provider). Exceptional and very highly recommended.
26 November 2024
Following a hip revision which was not successful and a cancer diagnosis I need care both domestic and personal. Home Instead provides both my needs with carers who are sympathetic to my needs on the days they come. They are cheerful and uplifting, really helpful and well trained in all their tasks. I particularly liked that all new carers are introduced on their first visit and shown any special requests without me having to keep repeating this. My ironing is done to a better standard now too! I really look forward to their visit. Thank you Home Instead.
20 November 2024
I can really see the difference in the quality of service compared to other homecare providers. The carers are providing in my opinion a more homely approach and more efficient service to provide better care and a happier home. My personal experience of other providers, historically, has been a service that just ticks the bare minimum (and often leaving calls early) in which I thought that was the only option there was to support someone to continue in living at home and all providers appeared to be the same. I was wrong, Homeinstead staff ensure the welfare of the client more and will encourage clients or give them ideas to make the client's welfare and health better. They also support in keeping the home clean, fresh and tidy. It's a relief to me that my neighbour has such lovely staff, she is happier and I can relax knowing her wellbeing is truly being looked after, I'm smiling too!
04 November 2024
We cannot fault the care and support the Home Instead team has provided to Mum. The daily care has enabled Mum to happily and safely remain in her own home. She appreciates greatly the companionship, alongside professional care provided.
29 May 2024
We have been more than delighted with our experience with Home Instead. The staff and management have been kind, and reassuring and constantly go way above everything that we would hope for in terms of care.
24 April 2024
I look forward to my twice-weekly visits from carers which enable me to continue to live alone.
07 November 2023
Home Instead has changed mine and my father's lives in an amazing way. I have total trust in the carers that attend to my father's needs. They very promptly understood his needs and did so much to help. As well as all their tasks being undertaken during visits, they have time to talk to my father with interest. They have so easily taken to his routine ensuring the calendar is read throughout the day and helping him to be ready for trips out. For me, working full time at the hospital, their attentive attitude towards their work gives me peace of mind. Communication is imperative and they do this constantly. Nothing is too much. I rave about Home Instead to everyone. They really do tick every box. Thank you.
11 September 2023
The care that my mother has received has been excellent. She always looks forward to her visits and has a lovely rapport with the lady who visits and helps her do all the things she cannot manage anymore.
05 September 2023
Reliable, caring, pleasure to deal with, relieves my pressure as when I'm not around I know Mum is well looked after.
05 September 2023
My mother has been using Home Instead for several years and they have been wonderful. Their help, always kind and respectful, has allowed, as the company’s name implies, my mother to continue to enjoy her own home.
04 September 2023
Home Instead provides a reliable, friendly and efficient service that we are delighted with. The carers have always been respectful and this valuable assistance allows for clients to remain in their home environment with dignity and a sense of secureness which is very valuable. Overall very pleased with the level of care.
31 August 2023
My elderly mother has been receiving care and support from Home Instead since March 2021. It has been a most successful experience both for her and for her family as we know that she has confidence and the pleasure of companionship with each of the caregivers. Mum is treated with dignity and with care in all aspects of her personal well-being. She is very fond of some of the ladies that come to her and looks forward to their company. I am kept informed if a caregiver raises any concerns and I have a trusted and friendly relationship with all at the office. Home Instead provides an excellent service. We can't thank you enough!
Latest Reviews for Home Instead (Isle of Wight)
12 August 2025
Home Instead Isle of Wight have provided us with a stellar service when taking over from another care company. My Mother was receiving palliative care at home and the last care company were just muddling through whilst costing us an arm-and-a-leg. When Home Instead's care manager came to do the assessment she instantly recommended my Mother be transferred to the hospice and facilitated this move which was absolutely the right thing to happen, and I cannot be more grateful. Now they are focused on my Dad's dementia care and they take a holistic approach to Dad's care and our family, making helpful suggestions, always approachable and seeking to make continual improvements. Highly recommend their services for care at home.
16 July 2025
We can not praise them enough, they have gone above and beyond. From helping with the complications with the other care company to stepping in offering us so much advice and support and making my auntie realise she has a sense of belonging. All of the team are friendly, approachable and caring. I couldn't ask for a better team to look after my family member.
24 June 2025
I needed to talk to the manager about an appointment and some extra blood pressure readings for my sister. The person I spoke to was really helpful, understanding and patient. She arranged everything that was needed promptly and efficiently and confirmed by email. I was reassured that my sister was getting the care she needed and that the staff were clearly aware of her needs.
10 April 2025
Without the caring support of Home instead my good friend would not have been able to stay in the home she loved for an additional 6 years The carers have been amazing and she regards them as her friends.
12 March 2025
All round professional service. Pleasant caring staff. Good communications. All office staff knew what was going on. Action always taken when medical issues arose. Carers built genuine relationships with my aunt and Uncle. Picked up prescriptions and odd food items. I would highly recommend Home Instead!
19 February 2025
Excellent service provided for my father who is living alone, they have gone above and beyond with him, seeing as he is geographically a bit out of the way and needed a lot of sorting out in the home. Cannot thank and rate the staff and the management enough. Would happily recommend to anyone needing the physical support with family members, which in turn helps the emotional and mental worry and stress that the need for care can bring.
12 February 2025
I have received every care and kindness from a super team.
11 December 2024
Home Instead in Cowes, Isle of Wight have been a pleasure to deal with. They support my mother, who has dementia, to remain at home. She needs assistance with taking her medication and the care staff are excellent; they are gentle and caring with mum, they report any issues straight away and they liaise with the GP and pharmacy if there is a problem with prescriptions. Their admin systems are straightforward and the management seem very competent. It is very reassuring to know that they are there for mum and I would recommend them to anyone.
28 November 2024
Home Instead (Isle of Wight) have been providing care 4 times per day for a 94 year old lady with dementia for many years. The carers are kind, thoughtful and professional. The Management are also absolutely excellent and regularly go way beyond the "call of duty" e.g. sorting out ancillary issues of home ownership (which I am unable to provide as I live on the mainland). They always have the patient's best interests at heart (unlike my experience with another local Isle of Wight provider). Exceptional and very highly recommended.
26 November 2024
Following a hip revision which was not successful and a cancer diagnosis I need care both domestic and personal. Home Instead provides both my needs with carers who are sympathetic to my needs on the days they come. They are cheerful and uplifting, really helpful and well trained in all their tasks. I particularly liked that all new carers are introduced on their first visit and shown any special requests without me having to keep repeating this. My ironing is done to a better standard now too! I really look forward to their visit. Thank you Home Instead.
20 November 2024
I can really see the difference in the quality of service compared to other homecare providers. The carers are providing in my opinion a more homely approach and more efficient service to provide better care and a happier home. My personal experience of other providers, historically, has been a service that just ticks the bare minimum (and often leaving calls early) in which I thought that was the only option there was to support someone to continue in living at home and all providers appeared to be the same. I was wrong, Homeinstead staff ensure the welfare of the client more and will encourage clients or give them ideas to make the client's welfare and health better. They also support in keeping the home clean, fresh and tidy. It's a relief to me that my neighbour has such lovely staff, she is happier and I can relax knowing her wellbeing is truly being looked after, I'm smiling too!
04 November 2024
We cannot fault the care and support the Home Instead team has provided to Mum. The daily care has enabled Mum to happily and safely remain in her own home. She appreciates greatly the companionship, alongside professional care provided.
29 May 2024
We have been more than delighted with our experience with Home Instead. The staff and management have been kind, and reassuring and constantly go way above everything that we would hope for in terms of care.
24 April 2024
I look forward to my twice-weekly visits from carers which enable me to continue to live alone.
07 November 2023
Home Instead has changed mine and my father's lives in an amazing way. I have total trust in the carers that attend to my father's needs. They very promptly understood his needs and did so much to help. As well as all their tasks being undertaken during visits, they have time to talk to my father with interest. They have so easily taken to his routine ensuring the calendar is read throughout the day and helping him to be ready for trips out. For me, working full time at the hospital, their attentive attitude towards their work gives me peace of mind. Communication is imperative and they do this constantly. Nothing is too much. I rave about Home Instead to everyone. They really do tick every box. Thank you.
11 September 2023
The care that my mother has received has been excellent. She always looks forward to her visits and has a lovely rapport with the lady who visits and helps her do all the things she cannot manage anymore.
05 September 2023
Reliable, caring, pleasure to deal with, relieves my pressure as when I'm not around I know Mum is well looked after.
05 September 2023
My mother has been using Home Instead for several years and they have been wonderful. Their help, always kind and respectful, has allowed, as the company’s name implies, my mother to continue to enjoy her own home.
04 September 2023
Home Instead provides a reliable, friendly and efficient service that we are delighted with. The carers have always been respectful and this valuable assistance allows for clients to remain in their home environment with dignity and a sense of secureness which is very valuable. Overall very pleased with the level of care.
31 August 2023
My elderly mother has been receiving care and support from Home Instead since March 2021. It has been a most successful experience both for her and for her family as we know that she has confidence and the pleasure of companionship with each of the caregivers. Mum is treated with dignity and with care in all aspects of her personal well-being. She is very fond of some of the ladies that come to her and looks forward to their company. I am kept informed if a caregiver raises any concerns and I have a trusted and friendly relationship with all at the office. Home Instead provides an excellent service. We can't thank you enough!