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Adigo House, Longridge Road, Whitburn, Bathgate, EH47 0DE
View Full Details of Adigo CareLatest Reviews for Adigo Care
04 June 2025
Horrific care provider. They have an unfriendly and tense attitude. They were asked to lock our front door and left it wide open when they left. They don't talk or communicate at all, not even the basics. They caused my dad pain by rough handling. No moving assisting plan, which they must have by requirement but failed to do this at all. Manager set up a visit then failed to attend without a word. Never follow the hours given by social work. Some half hour visits allocated they do 10 mins then rush out the door, with a stroppy attitude, and who knows what they do with the remaining time as management doesn't know where they are when they come hours later than expected. Risks medication timings but they also guessed medication doses because they had nothing to read to follow it on, nearly overdosing my dad if he hadn't said. Further unsafe practice I can't fit into this word limit. No trust in them. Careless care service.
21 November 2024
I've not been impressed with my experience for the last 3 weeks - the last day of the contract they didn't even bother to show up! I had to babysit the carers by putting out her clothes and helped with showering etc. They never listen to anything I was saying plus they were arriving various times which didn't help - the office wasn't that great either by fobbing me off saying they were arriving soon - I missed an important meeting at work because they were over an hour late!
11 May 2021
The carers are all really good but office staff are a shambles. You get used to certain carers and their times and then your times get all changed and your care gets later and later and then you don't know who's coming in. When phoning the office about it you get no satisfaction or you are lied to and told to take all your morning meds with your lunchtime ones. Totally unprofessional. My anxiety is through the roof and have been with the company for over a year. It has taken that time to get a care plan put in place. Would not recommend this company to anyone.
19 January 2021
The Adigo Care team started coming to my mum a couple weeks ago and we can't rate them highly enough. Such a lovely and professional team. She has a real routine now with set mealtimes and enjoys the social aspect of new people coming in. My mum is benefitting from this on so many levels. Well done to all staff of Adigocare. Many thanks.
29 December 2020
Firstly I have to say that actual carers that work for this company are brilliant, I have no problem at all with the care they give my mother. It’s the office/management side that lets it down. Total lack of communication never gets back to you about queries, care plans not up to date. Lack of concern about being unable to access my mother, carer informed office who just did nothing, no phoning her house or any of family, just assumed she was fine for several hours until we got in touch with them. This is one of many examples.
Latest Reviews for Adigo Care
04 June 2025
Horrific care provider. They have an unfriendly and tense attitude. They were asked to lock our front door and left it wide open when they left. They don't talk or communicate at all, not even the basics. They caused my dad pain by rough handling. No moving assisting plan, which they must have by requirement but failed to do this at all. Manager set up a visit then failed to attend without a word. Never follow the hours given by social work. Some half hour visits allocated they do 10 mins then rush out the door, with a stroppy attitude, and who knows what they do with the remaining time as management doesn't know where they are when they come hours later than expected. Risks medication timings but they also guessed medication doses because they had nothing to read to follow it on, nearly overdosing my dad if he hadn't said. Further unsafe practice I can't fit into this word limit. No trust in them. Careless care service.
21 November 2024
I've not been impressed with my experience for the last 3 weeks - the last day of the contract they didn't even bother to show up! I had to babysit the carers by putting out her clothes and helped with showering etc. They never listen to anything I was saying plus they were arriving various times which didn't help - the office wasn't that great either by fobbing me off saying they were arriving soon - I missed an important meeting at work because they were over an hour late!
11 May 2021
The carers are all really good but office staff are a shambles. You get used to certain carers and their times and then your times get all changed and your care gets later and later and then you don't know who's coming in. When phoning the office about it you get no satisfaction or you are lied to and told to take all your morning meds with your lunchtime ones. Totally unprofessional. My anxiety is through the roof and have been with the company for over a year. It has taken that time to get a care plan put in place. Would not recommend this company to anyone.
19 January 2021
The Adigo Care team started coming to my mum a couple weeks ago and we can't rate them highly enough. Such a lovely and professional team. She has a real routine now with set mealtimes and enjoys the social aspect of new people coming in. My mum is benefitting from this on so many levels. Well done to all staff of Adigocare. Many thanks.
29 December 2020
Firstly I have to say that actual carers that work for this company are brilliant, I have no problem at all with the care they give my mother. It’s the office/management side that lets it down. Total lack of communication never gets back to you about queries, care plans not up to date. Lack of concern about being unable to access my mother, carer informed office who just did nothing, no phoning her house or any of family, just assumed she was fine for several hours until we got in touch with them. This is one of many examples.