Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


All reviews must comply with our Review Policy Content Standards.       Top tips for writing a review

0 characters (200 minimum, 1000 maximum)

How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

Your Contact Details

Please provide your details as we may contact you to authenticate your review. The review MUST be input and submitted by you, using your own personal email address (the email of the Home Care Provider will not be accepted).

Reviews cannot be submitted anonymously. Your full name may be passed to the Home Care Provider or to its service provider handling reviews but not to any other third party. Your full name, email and telephone will not be published.

A Preview of how your Review will be displayed

This preview will show once you have entered all required review information above

Review from () published on XX XXXX 202X

Overall Experience:  stars

Staff stars
Care / Support stars
Management stars
Treated with Dignity stars
Value for Money stars

Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed. Please note we have a zero tolerance for fraudulent reviews, for further information please refer to the Fraudulent Reviews section in our Review Policy.

Latest Reviews for Serene Home Care

stars
stars 11 November 2025
My dads carers from Serene Home Care, are wonderful at what they do. They have given my dad the confidence to take care of himself more, attend his activities and socialise better. I could not be any more thankful. As a daughter living far away from her parent, I am grateful to know that my dad is in great professional, kind and safe hands and will continue to be. The carers are a reflection of the amazing management team behind them who have been more than helpful being able to accommodate all our needs and requirements. Thank you Serene team!
Review from S K (Daughter of Client/Service User)
stars
stars 16 October 2025
As a granddaughter, I am very happy and satisfied with the service provided. They answered any queries I had and they eased my worries. They were always professional and friendly whenever I spoke to them.
Review from N S (Granddaughter of Client/Service User)
stars
stars 01 October 2025
I was overall very satisfied with the service. The staff were extremely friendly and made my mother feel welcomed and comfortable. She was quite nervous at first, but they helped put her at ease. They offer excellent care and take the time to go through a support plan to ensure your loved ones are well looked after.
Review from K Y (Daughter of Client/Service User)
stars
stars 01 October 2025
The team at Serene care were very attentive with my grandmother. They were willing to accommodate my last minute request to move the client appointment. They have built a great rapport with my grandmother and they do a brilliant job in helping her when she is the most vulnerable.
Review from Mohammed K (Grandson of Client/Service User)