Serene Home Care

Victory Way, Admirals Park, Crossways, Dartford DA2 6QD
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9.3 4 Reviews
  • Serene Home Care, Dartford
Serene Home Care Services provides exceptional, personalised care that empowers individuals to maintain their independence and quality of life in the comfort of their own homes. From children's care service to elderly care, Serene provides dedicated support for all ages, always with a focus on dignity, respect, and comfort.

With a diverse range of specialised services, comprehensive support is tailored to each individual's needs.
Services include Dementia Care, Palliative Care, Night Care, Live-in Care, Palliative Care, care for Learning Disabilities, and Supported Living. Whether you’re seeking long-term assistance or short-term respite, Serene is here to provide compassionate and respectful care that truly makes a difference.

Serene's highly trained and experienced support staff are are not just skilled, they’re genuinely caring. They go above and beyond to create a nurturing environment where clients feel supported and valued. Whether it's day-to-day personal care, assistance around the house, or more specialised care for conditions like learning disabilities, Serene is committed to delivering the highest standard of care.

With Serene Home Care Services, you can rest assured knowing that your loved one will receive the best, most compassionate care available.
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Care Provided by Serene Home Care

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £25 – £35
  • Weekly Live-in Care Fees: £1200 – £1500

The above rates are based on a single care assistant supporting a single customer. If support is required for more than one person, rates will vary accordingly and will be discussed before any support begins.

These prices are only a guideline, please contact Serene Home Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Serene Home Care Ltd

Person in Charge

  • Shorifa Khanom (Manager)

Serene Home Care Reviews (4)

9.3

Serene Home Care has a Review Score of 9.3 (9.250) out of 10, based on 4 reviews in the last 2 years.
Over all time Serene Home Care has 4 reviews.

Overall Experience
  • 4
  • 0
  • 0
  • 0
  • 0
Date Published
  • 4
  • 4
  • 4
  • 4
  • 0
Reviewer Connection to Serene Home Care
  • 2
  • 1
  • 1
Total of 4, showing 1-4
Review from S K (Daughter of Client) published on 11 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dads carers from Serene Home Care, are wonderful at what they do. They have given my dad the confidence to take care of himself more, attend his activities and socialise better. I could not be any more thankful. As a daughter living far away from her parent, I am grateful to know that my dad is in
great professional, kind and safe hands and will continue to be. The carers are a reflection of the amazing management team behind them who have been more than helpful being able to accommodate all our needs and requirements. Thank you Serene team!
Reply from Shorifa Khanom, Director at Serene Home Care
Thank you very much for your kind and thoughtful words. We are truly grateful that you have taken the time to share your experience. It's wonderful to hear that your dad feels more confident, active,…read more
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Review from N S (Granddaughter of Client) published on 16 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a granddaughter, I am very happy and satisfied with the service provided. They answered any queries I had and they eased my worries. They were always professional and friendly whenever I spoke to them.
Reply from Shorifa Khanom, Director at Serene Home Care
We truly appreciate you taking the time to share your experience. It's wonderful to know that our team was able to ease your worries and answer any questions you had. Providing friendly, professional,…read more
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Review from K Y (Daughter of Client) published on 1 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was overall very satisfied with the service. The staff were extremely friendly and made my mother feel welcomed and comfortable. She was quite nervous at first, but they helped put her at ease. They offer excellent care and take the time to go through a support plan to ensure your loved ones are well
looked after.
Reply from Shorifa Khanom, Director at Serene Home Care
Thank you so much for sharing your positive experience.It is great to hear that our staff made your mother feel welcomed and comfortable, and that you were satisfied with our service. It's our…read more
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Review from Mohammed K (Grandson of Client) published on 1 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Serene care were very attentive with my grandmother. They were willing to accommodate my last minute request to move the client appointment. They have built a great rapport with my grandmother and they do a brilliant job in helping her when she is the most vulnerable.
Reply from Shorifa Khanom, Director at Serene Home Care
Thank you so much for sharing your positive experience Mohammed! We're so glad to hear that our team was able to provide excellent care for your grandmother and accommodate your needs. Building strong…read more
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  • Care / Support
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  • Treated with Dignity
  • Value for Money
Current Review Score: 9.3 (9.250)

Overview of Review Score

The Review Score of 9.3 (9.250) out of 10 for Serene Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Serene Home Care is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Serene Home Care is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

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Shorifa Khanom

Job Title: Registered Manager Joined: 2019

Hello, I am Shorifa, and I am the Registered Manager for Serene Home Care Services.


I oversee the daily operations of our Homecare and Supported Living service, ensuring that everything runs smoothly and efficiently. I am responsible for making sure our service complies with all legal and regulatory standards set by the CQC, and most importantly, that we consistently deliver high-quality, person-centred care to all our clients.


With a passion for the care sector that started when I was at university, I’ve always been driven to make a positive impact on how care is provided. I genuinely enjoy being part of an amazingly dedicated team at Serene and am committed to improving the care experience for those who need it most.


Throughout my career, I’ve been dedicated to ensuring that everyone in my care receives the highest standard of support and attention. As a Registered Manager, I work closely with our Care Manager and care coordinators to oversee the daily operations of our home care and supported Living service, ensuring that we consistently provide exceptional care to all our clients.


As a Behavioural Therapist, I bring a wealth of experience and expertise to our Children's services, ensuring that each child receives the tailored support they need to thrive.


Whether it’s supporting children with autism, ADHD, or other learning or developmental challenges, our dedicated team is here to provide compassionate, respectful care. We work closely with families to create care plans that focus on the child's goals, offering consistency and stability while respecting their personal needs and preferences.


In addition to my professional life, I also enjoy spending time with my children, husband, family and friends. I enjoy swimming and watching horror movies, going for walks and eating spicy food!

Frequently Asked Questions about Serene Home Care

What Type of Services does Serene Home Care offer?

Serene Home Care offers Home Care.

How many Carers does Serene Home Care employ?

Serene Home Care employs 14 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Serene Home Care to verify any information. View our terms and conditions. Serene Home Care has an Enhanced Service - more info.