Submit a Review for City On A Hill Care
Colchester Centre, Hawkins Road, Colchester, CO2 8JX
View full details of City On A Hill CareLatest Reviews for City On A Hill Care
04 February 2026
I'd like to thank the care team for the assistance they gave my husband and the help they were to me as I cared for him at home. They were polite, punctual and gentle in all dealings with us so I would recommend City On A Hill Care to others caring for a loved one close to death.
23 January 2026
When dad was diagnosed with terminal cancer we was skeptical about having careres in our home but City on a Hill from the very first meeting put our minds at ease. The care and compassion they showed us was exceptional. We would not of been able to fulfill dads wish to be at home for his final weeks
without them. I cannot recommend and thank them enough, especially Ann and Maureen.
01 December 2025
The carers were so kind to us all and the care for Dad was outstanding - our gratitude knows no bounds.
Thank you so much to all who came to help Dad and special thanks to Chimdee and KC- you are extraordinary people
Ali
14 November 2025
Cheerful and helpful carers. I looked forward to them coming each day. I can't describe the pressure it took away from me. I could not have got through the last 3 months without their care and support. It allowed me to keep my husband, which is where we both wanted him to be.
06 November 2025
City On A Hill Care staff provided much needed support when I needed it most. They were all professional & courteous & friendly. The live in carer was a tower of strength & much needed. I would have no hesitation in recommending the service provided.
01 November 2025
The staff who came were always friendly and helpful, and did their best in difficult circumstances. Time and again they did that little bit extra to try and ensure my wife's comfort and looked after her needs with consideration compassion and skill.
21 October 2025
Wonderful company, we had a live in carer for my mother who was on end of life after my father passed away. The carer was outstanding she couldn't do enough for my mum to make her last few months the best they could be. Always going above and beyond what was expected.
17 October 2025
Thanks to Mercy and her team for all the care and support given to my aunt between September and October 2025. They have been so understanding and supportive to her over this period of time. So very much appreciated.
07 August 2025
For the last few weeks of my mothers life she required home care twice a day. Can not fault the service. Cares were kind and understanding to my mothers needs and treated hrr with respect. Thank you for all your help.
23 May 2025
On recieving the horrific news that my 91 year old mother only had 3 months left to live, I and all of my family were soooo apprehensive on what care she was going to get from not only her live in carer she was allocated but from the carers also popping in 3 or 4 times a day. We've all seen over the
years the much publicised bad carers and some awful things they had done, but our fears soon disappeared on meeting all of my mums carers. I can honestly say I couldn't of wished for more polite, hard working caring people, we loved every single one of them who came to help my mother. All of the carers brought great comfort to my mother in her last 3 months, singing and dancing at times with her to Christian music and praying with her, especially as she was such a strong Christian herself. All I can say is Thank God my mother was sent her Angels to help her pass peacefully and as comfortably as possible, and not fearing passing away. Thank you ALL, I will always count you as my FRIENDS !!!
22 May 2025
This care team took over 24 hour care from another care team as our Mums care needs changed drastically. They were kind, caring and trustworthy. They helped with personal care, medication also hospice doctor consultations in home. They communicated excellently about needing more meds more meals etc.
They supported our mum whilst we weren't there but also supported us. They are completely professional but on a level that you feel supported with a friendly feeling. They cleaned our mums house before she had to go into a care home. We will be forever grateful for all they have done for our family. The managers were kind and friendly with access to the carers notes and support towards our family
16 May 2025
When my uncle was discharged from hospital, he was keen that he should go back to his home and stay there. This was achieved until he died about a month later. NHS Continuing Healthcare contracted City on a Hill Care to provide a live-in carer with supplementary daytime care: the highest level of
care they could provide at home. For most of this time, one individual was there for him for at least 22 hours a day. Although I was not local, we kept in regular contact. It was clear that she and my uncle bonded very quickly, and she was very caring and attentive to his needs, to the extent that I was worried about whether she would be able to maintain the pace. With the resources we had available, we managed to navigate the challenges that came up, and I believe we couldn't have done it without her. My uncle got his wish, and managed to stay at home until the end, and for that I am forever grateful.
10 March 2025
We would like to thank you all for the care and compassion you showed our mum while she was having palliative care. Everyone was friendly and polite and couldn't do enough for us, our only criticism which is very minor is that not everyone wore the uniform or company fleece so if it was somebody you
hadn't met before it was hard to tell if they were a genuine member of staff. Apart from this we can't fault the care you gave our mum under difficult circumstances
04 March 2025
The ladies that care for my dad, treat him as if he was their own father. They have great respect and are kind to him beyond words.
They go above and beyond what we would expect, giving full care with dignity and quietness.
They have lifted so much stress off my shoulders, as they just deal with
everything related to dad's care, including ringing the doctors, social care, pharmacy etc.
They prepare home cooked food, do his washing and drying and are very trustworthy.
I wouldn't want any better care for my dad.
07 February 2025
The care provided to my father by his regular carer was nothing short of fantastic. Her attention to his needs and medication requirements was excellent, we could not have asked for any more vigilance by a carer.
My father very much appreciated all the care he was given and the wider family
included her as one of the family.
The substitute carers were all brilliant too and always appeared happy in their work.
07 February 2025
All the staff were caring, professional, and a joy to have in our home, my husband really trusted them. Everyone was punctual , smart and clear in their roles, my husband was so clean and smart after their visits.
21 January 2025
Outstanding service.
My dear dad was on palliative care end of life, and over the 14 weeks that we had the carers they were all outstanding, showing empathy, compassion, care.
And as a family it was a great comfort knowing dad would be able to live out his last days, with round the clock care.
All the carers where so nice to us all, very friendly easy to get along with, personally thanks go to 3 staff members in particular.
Sadly dad passed away on the 6th December, but knowing that we could all be there with him and if we needed a break, the carer was there too, it was great comfort.
Would highly recommend.
03 May 2024
Our Dad was having end-of-life care by three members of staff. My Dad felt safe and looked after. The team made a very upsetting time very special. Dad was so well looked after, the team is amazing, caring, and very special. We feel very privileged that they were able to look after our wonderful Dad
in his last days. Thank you.
24 April 2024
We have had a lovely lady in particular sent to us to take care of my father who was terminally ill with cancer.
She did an excellent job looking after him and being there when we needed her. She was friendly and professional and knew who to call and where to ask for help.
It made our life in
these hard times so much easier.
We had another lady too with is giving a helping hand to his main carer, and again just compliments to both of them.
I would recommend her to anybody who is in the same situation as we have been.
Thank you so much for the care company who has such good employees and who helped us.
13 March 2024
My mother had a live-in carer for six months and I was impressed with the care she received. She was treated with dignity and respect and was assisted to be as independent as possible. The carers who came over that six-month period were friendly, diligent and kind and enabled my mother to remain in
her own home as she always wished. They were interested in her life, encouraged her to continue playing the piano and listen to classical music on the radio, helped her do baking and looked at old photos of her younger years with her. It was reassuring to me and my family that she was in good hands.
Latest Reviews for City On A Hill Care
04 February 2026
I'd like to thank the care team for the assistance they gave my husband and the help they were to me as I cared for him at home. They were polite, punctual and gentle in all dealings with us so I would recommend City On A Hill Care to others caring for a loved one close to death.
23 January 2026
When dad was diagnosed with terminal cancer we was skeptical about having careres in our home but City on a Hill from the very first meeting put our minds at ease. The care and compassion they showed us was exceptional. We would not of been able to fulfill dads wish to be at home for his final weeks
without them. I cannot recommend and thank them enough, especially Ann and Maureen.
01 December 2025
The carers were so kind to us all and the care for Dad was outstanding - our gratitude knows no bounds.
Thank you so much to all who came to help Dad and special thanks to Chimdee and KC- you are extraordinary people
Ali
14 November 2025
Cheerful and helpful carers. I looked forward to them coming each day. I can't describe the pressure it took away from me. I could not have got through the last 3 months without their care and support. It allowed me to keep my husband, which is where we both wanted him to be.
06 November 2025
City On A Hill Care staff provided much needed support when I needed it most. They were all professional & courteous & friendly. The live in carer was a tower of strength & much needed. I would have no hesitation in recommending the service provided.
01 November 2025
The staff who came were always friendly and helpful, and did their best in difficult circumstances. Time and again they did that little bit extra to try and ensure my wife's comfort and looked after her needs with consideration compassion and skill.
21 October 2025
Wonderful company, we had a live in carer for my mother who was on end of life after my father passed away. The carer was outstanding she couldn't do enough for my mum to make her last few months the best they could be. Always going above and beyond what was expected.
17 October 2025
Thanks to Mercy and her team for all the care and support given to my aunt between September and October 2025. They have been so understanding and supportive to her over this period of time. So very much appreciated.
07 August 2025
For the last few weeks of my mothers life she required home care twice a day. Can not fault the service. Cares were kind and understanding to my mothers needs and treated hrr with respect. Thank you for all your help.
23 May 2025
On recieving the horrific news that my 91 year old mother only had 3 months left to live, I and all of my family were soooo apprehensive on what care she was going to get from not only her live in carer she was allocated but from the carers also popping in 3 or 4 times a day. We've all seen over the
years the much publicised bad carers and some awful things they had done, but our fears soon disappeared on meeting all of my mums carers. I can honestly say I couldn't of wished for more polite, hard working caring people, we loved every single one of them who came to help my mother. All of the carers brought great comfort to my mother in her last 3 months, singing and dancing at times with her to Christian music and praying with her, especially as she was such a strong Christian herself. All I can say is Thank God my mother was sent her Angels to help her pass peacefully and as comfortably as possible, and not fearing passing away. Thank you ALL, I will always count you as my FRIENDS !!!
22 May 2025
This care team took over 24 hour care from another care team as our Mums care needs changed drastically. They were kind, caring and trustworthy. They helped with personal care, medication also hospice doctor consultations in home. They communicated excellently about needing more meds more meals etc.
They supported our mum whilst we weren't there but also supported us. They are completely professional but on a level that you feel supported with a friendly feeling. They cleaned our mums house before she had to go into a care home. We will be forever grateful for all they have done for our family. The managers were kind and friendly with access to the carers notes and support towards our family
16 May 2025
When my uncle was discharged from hospital, he was keen that he should go back to his home and stay there. This was achieved until he died about a month later. NHS Continuing Healthcare contracted City on a Hill Care to provide a live-in carer with supplementary daytime care: the highest level of
care they could provide at home. For most of this time, one individual was there for him for at least 22 hours a day. Although I was not local, we kept in regular contact. It was clear that she and my uncle bonded very quickly, and she was very caring and attentive to his needs, to the extent that I was worried about whether she would be able to maintain the pace. With the resources we had available, we managed to navigate the challenges that came up, and I believe we couldn't have done it without her. My uncle got his wish, and managed to stay at home until the end, and for that I am forever grateful.
10 March 2025
We would like to thank you all for the care and compassion you showed our mum while she was having palliative care. Everyone was friendly and polite and couldn't do enough for us, our only criticism which is very minor is that not everyone wore the uniform or company fleece so if it was somebody you
hadn't met before it was hard to tell if they were a genuine member of staff. Apart from this we can't fault the care you gave our mum under difficult circumstances
04 March 2025
The ladies that care for my dad, treat him as if he was their own father. They have great respect and are kind to him beyond words.
They go above and beyond what we would expect, giving full care with dignity and quietness.
They have lifted so much stress off my shoulders, as they just deal with
everything related to dad's care, including ringing the doctors, social care, pharmacy etc.
They prepare home cooked food, do his washing and drying and are very trustworthy.
I wouldn't want any better care for my dad.
07 February 2025
The care provided to my father by his regular carer was nothing short of fantastic. Her attention to his needs and medication requirements was excellent, we could not have asked for any more vigilance by a carer.
My father very much appreciated all the care he was given and the wider family
included her as one of the family.
The substitute carers were all brilliant too and always appeared happy in their work.
07 February 2025
All the staff were caring, professional, and a joy to have in our home, my husband really trusted them. Everyone was punctual , smart and clear in their roles, my husband was so clean and smart after their visits.
21 January 2025
Outstanding service.
My dear dad was on palliative care end of life, and over the 14 weeks that we had the carers they were all outstanding, showing empathy, compassion, care.
And as a family it was a great comfort knowing dad would be able to live out his last days, with round the clock care.
All the carers where so nice to us all, very friendly easy to get along with, personally thanks go to 3 staff members in particular.
Sadly dad passed away on the 6th December, but knowing that we could all be there with him and if we needed a break, the carer was there too, it was great comfort.
Would highly recommend.
03 May 2024
Our Dad was having end-of-life care by three members of staff. My Dad felt safe and looked after. The team made a very upsetting time very special. Dad was so well looked after, the team is amazing, caring, and very special. We feel very privileged that they were able to look after our wonderful Dad
in his last days. Thank you.
24 April 2024
We have had a lovely lady in particular sent to us to take care of my father who was terminally ill with cancer.
She did an excellent job looking after him and being there when we needed her. She was friendly and professional and knew who to call and where to ask for help.
It made our life in
these hard times so much easier.
We had another lady too with is giving a helping hand to his main carer, and again just compliments to both of them.
I would recommend her to anybody who is in the same situation as we have been.
Thank you so much for the care company who has such good employees and who helped us.
13 March 2024
My mother had a live-in carer for six months and I was impressed with the care she received. She was treated with dignity and respect and was assisted to be as independent as possible. The carers who came over that six-month period were friendly, diligent and kind and enabled my mother to remain in
her own home as she always wished. They were interested in her life, encouraged her to continue playing the piano and listen to classical music on the radio, helped her do baking and looked at old photos of her younger years with her. It was reassuring to me and my family that she was in good hands.