City On A Hill Care

Colchester Centre, Hawkins Road, Colchester CO2 8JX
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9.9 28 Reviews
  • City On A Hill Care, Colchester
City on a Hill Care is a registered Care provider that provides care that is all about YOU to a very high standard in the comfort of your own home. All carers are professionally trained and DBS vetted. Care services are provided following the core values P.R.I.C.E. The model for care provision employed at City On A Hill Care is Professional, Respectful care, laced with Integrity, Compassion, Empathy, and Excellence.

Whatever your care needs, City On A Hill Care is your best bet.
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Care Provided by City On A Hill Care

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 45 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £25.50
  • Weekly Live-in Care Fees: from £1205

All prices are subject to assessment of needs and based type of service delivered.
We provide half an hour service at £22.50. Our prices are the same all through the week. For bank holidays, the mandatory term and half is charged.
To access the community using a carer's car, mileage of 45p per mile will apply

These prices are only a guideline, please contact City On A Hill Care to find out the exact price for your requirements.

Contact City On A Hill Care to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact City On A Hill Care to get a personalised quote.

Good to Know

Owner

  • City On A Hill Consul Ltd
  • Privately Owned

Person in Charge

  • Ehinomen Eliboh (Registered Service Lead)

City On A Hill Care Reviews (28)

9.9

City On A Hill Care has a Review Score of 9.9 (9.922) out of 10, based on 21 reviews in the last 2 years.
Over all time City On A Hill Care has 28 reviews.

Overall Experience
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Date Published
  • 28
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  • 21
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Reviewer Connection to City On A Hill Care
  • 10
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Total of 28, showing 1-20
Review from Alison M (Daughter of Client) published on 1 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers were so kind to us all and the care for Dad was outstanding - our gratitude knows no bounds.
Thank you so much to all who came to help Dad and special thanks to Chimdee and KC- you are extraordinary people
Ali
Reply from Ehinomen E, Registered Service Lead at City On A Hill CareThank you, Alison, for your kind review. We always aim to provide outstanding care at all times, and I am glad it was no different for your dad this time in Stowmarket.
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Review from Angeline L (Wife of Client) published on 14 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cheerful and helpful carers. I looked forward to them coming each day. I can't describe the pressure it took away from me. I could not have got through the last 3 months without their care and support. It allowed me to keep my husband, which is where we both wanted him to be.
Reply from Mercy Oseyi, Admin at City On A Hill CareThank you for your kind review. It was an absolute delight for the team to be of service.
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Review from R F (Wife of Client) published on 6 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
City On A Hill Care staff provided much needed support when I needed it most. They were all professional & courteous & friendly. The live in carer was a tower of strength & much needed. I would have no hesitation in recommending the service provided.
Reply from Ehinomen Eliboh, Registered Manager at City On A Hill CareWe are delighted that we could provide the needed support. Its always our pleasure to care as we do.
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Review from K W (Husband of Client) published on 1 November 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff who came were always friendly and helpful, and did their best in difficult circumstances. Time and again they did that little bit extra to try and ensure my wife's comfort and looked after her needs with consideration compassion and skill.
Reply from Ehinomen E, Registered Service Manager at City On A Hill CareThank you for your kind review. We are glad to have been able to assist during such a difficult time by doing the extra to ensure comfort and ultimate care at home.
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Review from Rachel E (Daughter of Client) published on 21 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful company, we had a live in carer for my mother who was on end of life after my father passed away. The carer was outstanding she couldn't do enough for my mum to make her last few months the best they could be. Always going above and beyond what was expected.
Reply from Mercy Oseyi, Admin at City On A Hill CareWe are pleased to know our carer made such a difference at such a difficult time and we appreciate the kindness shown to our team. Thank you for ever so much, it was delight.
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Review from J F (Nephew of Client) published on 17 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thanks to Mercy and her team for all the care and support given to my aunt between September and October 2025. They have been so understanding and supportive to her over this period of time. So very much appreciated.
Reply from Ehinomen E, Registered Service Lead at City On A Hill CareThank you for appreciating the team. We pride ourselves on providing support tailored to individual circumstances and we are glad we could do it for your aunt as well.
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Review from B F (Son of Client) published on 7 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
For the last few weeks of my mothers life she required home care twice a day. Can not fault the service. Cares were kind and understanding to my mothers needs and treated hrr with respect. Thank you for all your help.
Reply from Ehinomen E, Registered Service Lead at City On A Hill CareWe are grateful for your kind words. We ensure that all our clients are treated with utmost compassion and dignity at all times and I am glad we could do the same for your mother.
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Review from Christopher S (Son of Client) published on 23 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
On recieving the horrific news that my 91 year old mother only had 3 months left to live, I and all of my family were soooo apprehensive on what care she was going to get from not only her live in carer she was allocated but from the carers also popping in 3 or 4 times a day. We've all seen over the
years the much publicised bad carers and some awful things they had done, but our fears soon disappeared on meeting all of my mums carers. I can honestly say I couldn't of wished for more polite, hard working caring people, we loved every single one of them who came to help my mother. All of the carers brought great comfort to my mother in her last 3 months, singing and dancing at times with her to Christian music and praying with her, especially as she was such a strong Christian herself. All I can say is Thank God my mother was sent her Angels to help her pass peacefully and as comfortably as possible, and not fearing passing away. Thank you ALL, I will always count you as my FRIENDS !!!
Reply from Ehinomen E, Registered Manager at City On A Hill CareThank you for your kind words. it was our delight to look after your mum during such a trying time.
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Review from Louise S (Daughter of Client) published on 22 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care team took over 24 hour care from another care team as our Mums care needs changed drastically. They were kind, caring and trustworthy. They helped with personal care, medication also hospice doctor consultations in home. They communicated excellently about needing more meds more meals etc.
They supported our mum whilst we weren't there but also supported us. They are completely professional but on a level that you feel supported with a friendly feeling. They cleaned our mums house before she had to go into a care home. We will be forever grateful for all they have done for our family. The managers were kind and friendly with access to the carers notes and support towards our family
Reply from Ehinomen E, Registered Manager at City On A Hill CareIt was our pleasure to look after your mum and we are glad we could make her comfortable at home.
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Review from John I (Nephew of Client) published on 16 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my uncle was discharged from hospital, he was keen that he should go back to his home and stay there. This was achieved until he died about a month later. NHS Continuing Healthcare contracted City on a Hill Care to provide a live-in carer with supplementary daytime care: the highest level of care
they could provide at home. For most of this time, one individual was there for him for at least 22 hours a day. Although I was not local, we kept in regular contact. It was clear that she and my uncle bonded very quickly, and she was very caring and attentive to his needs, to the extent that I was worried about whether she would be able to maintain the pace. With the resources we had available, we managed to navigate the challenges that came up, and I believe we couldn't have done it without her. My uncle got his wish, and managed to stay at home until the end, and for that I am forever grateful.
Reply from Ehinomen E, Service Lead at City On A Hill CareWe are pleased that we could provide your uncle with care that enabled him to achieve his wish to be at home. We always aim to be as attentive as possible to the needs of our clients and this time was no different.
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Review from O B (Son of Client) published on 10 March 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
We would like to thank you all for the care and compassion you showed our mum while she was having palliative care. Everyone was friendly and polite and couldn't do enough for us, our only criticism which is very minor is that not everyone wore the uniform or company fleece so if it was somebody you
hadn't met before it was hard to tell if they were a genuine member of staff. Apart from this we can't fault the care you gave our mum under difficult circumstances
Reply from Ehinomen E, Registered Service Lead at City On A Hill CareThank you for your kind words and for pointing out about the uniform. We shall take this on board. It was our delight to be of help at such a difficult period.
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Review from Kim F (Daughter of Client) published on 4 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The ladies that care for my dad, treat him as if he was their own father. They have great respect and are kind to him beyond words.
They go above and beyond what we would expect, giving full care with dignity and quietness.
They have lifted so much stress off my shoulders, as they just deal with everything
related to dad's care, including ringing the doctors, social care, pharmacy etc.
They prepare home cooked food, do his washing and drying and are very trustworthy.
I wouldn't want any better care for my dad.
Reply from Ehinomen E, Registered Service Lead at City On A Hill CareThank you so much for your kind words. It's our pleasure to care for your dad.
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Review from Andy L (Son of Client) published on 7 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided to my father by his regular carer was nothing short of fantastic. Her attention to his needs and medication requirements was excellent, we could not have asked for any more vigilance by a carer.
My father very much appreciated all the care he was given and the wider family included
her as one of the family.
The substitute carers were all brilliant too and always appeared happy in their work.
Reply from Ehinomen E, Registered Service Lead at City On A Hill CareIt was our pleasure to have been able to care for your dad. Thank you for your thoughtful words.
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Review from Penelope S (Wife of Client) published on 7 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff were caring, professional, and a joy to have in our home, my husband really trusted them. Everyone was punctual , smart and clear in their roles, my husband was so clean and smart after their visits.
Reply from Ehinomen E, Registered Service Lead at City On A Hill CareIt was our privilege to have cared for your husband. Thank you for your kind words.
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Review from Cully W (Daughter of Client) published on 21 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Outstanding service.
My dear dad was on palliative care end of life, and over the 14 weeks that we had the carers they were all outstanding, showing empathy, compassion, care.
And as a family it was a great comfort knowing dad would be able to live out his last days, with round the clock care.
All
the carers where so nice to us all, very friendly easy to get along with, personally thanks go to 3 staff members in particular.
Sadly dad passed away on the 6th December, but knowing that we could all be there with him and if we needed a break, the carer was there too, it was great comfort.
Would highly recommend.
Reply from Ehinomen E, Registered Manager at City On A Hill CareThank you for the kind words. We were glad to have the opportunity to care for your dad.
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Review from J H (Daughter of Client) published on 3 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Dad was having end-of-life care by three members of staff. My Dad felt safe and looked after. The team made a very upsetting time very special. Dad was so well looked after, the team is amazing, caring, and very special. We feel very privileged that they were able to look after our wonderful Dad
in his last days. Thank you.
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Review from Adam O (Son of Client) published on 24 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have had a lovely lady in particular sent to us to take care of my father who was terminally ill with cancer.
She did an excellent job looking after him and being there when we needed her. She was friendly and professional and knew who to call and where to ask for help.
It made our life in these
hard times so much easier.
We had another lady too with is giving a helping hand to his main carer, and again just compliments to both of them.
I would recommend her to anybody who is in the same situation as we have been.
Thank you so much for the care company who has such good employees and who helped us.
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Review from Helen A (Daughter of Client) published on 13 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother had a live-in carer for six months and I was impressed with the care she received. She was treated with dignity and respect and was assisted to be as independent as possible. The carers who came over that six-month period were friendly, diligent and kind and enabled my mother to remain in
her own home as she always wished. They were interested in her life, encouraged her to continue playing the piano and listen to classical music on the radio, helped her do baking and looked at old photos of her younger years with her. It was reassuring to me and my family that she was in good hands.
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Review from Julie S (Daughter of Client) published on 7 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have had the care for my mother-in-law in place for 10 days. In those 10 days the care was outstanding in every way. From mouth care to foot care and everything else in between.
She was treated with the highest respect, privacy and dignity. The care was tender, not rushed, every need was met 100%
of the time.
The live-in carers were so respectful of the home, they made it feel lived again, kept it clean and fresh.
In 42 years as a registered nurse, I've never known such exceptional care to be given and attention paid to detail. These 2 members of the City on the Hill care showed they chose the role of caring as a vocation not a job and this shone through in everything they did, from talking to and caring for their client, but also how they treated us as relatives.
Words can't express how much it meant to us to have such caring, compassionate supportive people caring for my husband's mum. Thank you.
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Review from A G (Son of Client) published on 25 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been hugely impressed by the care provided by City On A Hill. Engaged at short notice to provide palliative care for my mother in what turned out to be her final two weeks, the quality of service was simply outstanding.
Our live-in carer was both professional and kind and went above and beyond,
especially in her support at the hour of greatest need. The same is true of the drop-in carer and those who substituted when needed. More than this, we were guided through a difficult process by the highly caring management of the agency and, having been sceptical of the very idea of having a live-in carer, have found ourselves now sad to say goodbye to them. Thank you to City On A Hill for your humanity and dedication in my mum’s final days. We will not forget how you eased her suffering - and also supported us.
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Current Review Score: 9.9 (9.922)

Overview of Review Score

The Review Score of 9.9 (9.922) out of 10 for City On A Hill Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.922 for City On A Hill Care is calculated as follows: ( (106 Excellents x 5) + (9 Goods x 4) ) ÷ 115 Ratings = 4.922
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for City On A Hill Care is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

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Ehinomen Eliboh

Job Title: Registered Service Lead Joined: 2021

Our registered Service Lead is Ehinomen Eliboh.

Frequently Asked Questions about City On A Hill Care

What Type of Services does City On A Hill Care offer?

City On A Hill Care offers Home Care.

How many Carers does City On A Hill Care employ?

City On A Hill Care employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact City On A Hill Care to verify any information. View our terms and conditions. City On A Hill Care has an Enhanced Service - more info.