City On A Hill Care

For the last few weeks of my mothers life she required home care twice a day. Can not fault the service. Cares were kind and understanding to my mothers needs and treated hrr with respect. Thank you for all your help.

On recieving the horrific news that my 91 year old mother only had 3 months left to live, I and all of my family were soooo apprehensive on what care she was going to get from not only her live in carer she was allocated but from the carers also popping in 3 or 4 times a day. We've all seen over the years the much publicised bad carers and some awful things they had done, but our fears soon disappeared on meeting all of my mums carers. I can honestly say I couldn't of wished for more polite, hard working caring people, we loved every single one of them who came to help my mother. All of the carers brought great comfort to my mother in her last 3 months, singing and dancing at times with her to Christian music and praying with her, especially as she was such a strong Christian herself. All I can say is Thank God my mother was sent her Angels to help her pass peacefully and as comfortably as possible, and not fearing passing away. Thank you ALL, I will always count you as my FRIENDS !!!

This care team took over 24 hour care from another care team as our Mums care needs changed drastically. They were kind, caring and trustworthy. They helped with personal care, medication also hospice doctor consultations in home. They communicated excellently about needing more meds more meals etc. They supported our mum whilst we weren't there but also supported us. They are completely professional but on a level that you feel supported with a friendly feeling. They cleaned our mums house before she had to go into a care home. We will be forever grateful for all they have done for our family. The managers were kind and friendly with access to the carers notes and support towards our family

When my uncle was discharged from hospital, he was keen that he should go back to his home and stay there. This was achieved until he died about a month later. NHS Continuing Healthcare contracted City on a Hill Care to provide a live-in carer with supplementary daytime care: the highest level of care they could provide at home. For most of this time, one individual was there for him for at least 22 hours a day. Although I was not local, we kept in regular contact. It was clear that she and my uncle bonded very quickly, and she was very caring and attentive to his needs, to the extent that I was worried about whether she would be able to maintain the pace. With the resources we had available, we managed to navigate the challenges that came up, and I believe we couldn't have done it without her. My uncle got his wish, and managed to stay at home until the end, and for that I am forever grateful.

We would like to thank you all for the care and compassion you showed our mum while she was having palliative care. Everyone was friendly and polite and couldn't do enough for us, our only criticism which is very minor is that not everyone wore the uniform or company fleece so if it was somebody you hadn't met before it was hard to tell if they were a genuine member of staff. Apart from this we can't fault the care you gave our mum under difficult circumstances

I wouldn't want any better care for my dad.

The substitute carers were all brilliant too and always appeared happy in their work.

All the staff were caring, professional, and a joy to have in our home, my husband really trusted them. Everyone was punctual , smart and clear in their roles, my husband was so clean and smart after their visits.

Would highly recommend.

Our Dad was having end-of-life care by three members of staff. My Dad felt safe and looked after. The team made a very upsetting time very special. Dad was so well looked after, the team is amazing, caring, and very special. We feel very privileged that they were able to look after our wonderful Dad in his last days. Thank you.

Thank you so much for the care company who has such good employees and who helped us.

My mother had a live-in carer for six months and I was impressed with the care she received. She was treated with dignity and respect and was assisted to be as independent as possible. The carers who came over that six-month period were friendly, diligent and kind and enabled my mother to remain in her own home as she always wished. They were interested in her life, encouraged her to continue playing the piano and listen to classical music on the radio, helped her do baking and looked at old photos of her younger years with her. It was reassuring to me and my family that she was in good hands.

Words can't express how much it meant to us to have such caring, compassionate supportive people caring for my husband's mum. Thank you.

Our live-in carer was both professional and kind and went above and beyond, especially in her support at the hour of greatest need. The same is true of the drop-in carer and those who substituted when needed. More than this, we were guided through a difficult process by the highly caring management of the agency and, having been sceptical of the very idea of having a live-in carer, have found ourselves now sad to say goodbye to them. Thank you to City On A Hill for your humanity and dedication in my mum’s final days. We will not forget how you eased her suffering - and also supported us.

All staff were very caring and understanding, as well as being supportive to both Mum and us as a family. This included all carers and management staff. Everything was dealt with in a caring and professional manner.

City On A Hill Care were the carers provided through our local NHS. They were to provide care to our mum after she was discharged from hospital with the news that she only had months to live. The care was outstanding. Mum wasn’t someone who normally liked her space to be invaded. She was very independently minded. But the carers were brilliant. They knew when to give her her space and when to be company. We found all the carers to be very courteous and tidy around Mum's home, to be very understanding of her needs and to very helpful at all times. They were lovely people and we really appreciate the level of care that they gave Mum in her last months.

Angels without wings.

Her colleague who joined her 3 times a day, was also a lovely helpful lady. Both are excellent at their jobs and easy to have in our family.

We have had carers now for over six weeks and have experienced no problems with each change over every two weeks.

We have carers 3 nights a week and this has given us rest and confidence in our nan being safe during the night. The carers are friendly, helpful and professional, with there being 2/3 regular ladies that know the family and our nan well and keep consistency. Communication has always been good. Very happy with City On A Hill Care.