City On A Hill Care has a Review Score of 9.9 (9.925) out of 10, based on 17 reviews in the last 2 years. Over all time City On A Hill Care has 22 reviews.
Review from T H (Son of Client) published on 1 May 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Ehinomen Eliboh, Registered Manager at City On A Hill Care
Thank you very much for your review and we are glad to be available at such a trying time.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from David R (Son of Client) published on 14 March 2023
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Ehinomen Eliboh, Registered Manager at City On A Hill Care
The pleasure was ours to look after your dad. Thank you for your kind words.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.9 (9.925) out of 10 for City On A Hill Care is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.925 for City On A Hill Care is calculated as follows: ( (86 Excellents x 5) + (7 Goods x 4) ) ÷ 93 Ratings = 4.925
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for City On A Hill Care is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Manager
Our registered manager is Ehinomen Eliboh.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact City On A Hill Care to verify any information. View our terms and conditions. City On A Hill Care has an Enhanced Service - more info.
