City On A Hill Care

Colchester Centre, Hawkins Road, Colchester CO2 8JX
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9.9 26 Reviews
  • City On A Hill Care, Colchester
City on a Hill care provides quality home care services to people in their own homes.

Home care services include personal care, help with household tasks, complex care, assistance attending appointments etc.

Skilled staff treat people needing care with dignity and respect.
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Care Provided by City On A Hill Care

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £25.50
  • Weekly Live-in Care Fees: from £1205

These prices are only a guideline, please contact City On A Hill Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • City On A Hill Consul Ltd

Person in Charge

  • Ehinomen Eliboh (Manager)

City On A Hill Care Reviews (26)

9.9

City On A Hill Care has a Review Score of 9.9 (9.914) out of 10, based on 19 reviews in the last 2 years.
Over all time City On A Hill Care has 26 reviews.

Overall Experience
  • 23
  • 3
  • 0
  • 0
  • 0
Date Published
  • 26
  • 8
  • 13
  • 19
  • 7
Reviewer Connection to City On A Hill Care
  • 10
  • 8
  • 4
  • 2
  • 1
  • 1
Total of 26, showing 21-26
Review from Kurt B (Son of Client) published on 31 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother required a 24-hour live-in palliative care with additional support 3 x a day.
The level of genuine care and support by the care staff was second to none. They were parachuted into an extremely challenging set of circumstances that were constantly evolving. Yet they remained caring, professional,
and calm when friends and family were struggling to process what was going on.
In the 6 weeks they looked after our mother they did a marvellous job and genuinely improved the quality of Mum's life in her final weeks.
Angels without wings.
Reply from Ehinomen Eliboh, Registered Manager at City On A Hill Care
It was our pleasure to have been able to care for your mum.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Hilary G (Wife of Client) published on 13 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
In the beginning, I was slightly dubious about having a carer living in the house. How wrong I was! Although she had trouble joining us due to transport strikes, her manager was in touch to ease the situation.
My husband's carer was all one could hope for. She was excellent, with good ideas for his
care, professional, friendly, calm and kind. She was concerned to help us cope with my husband's terminal condition and she succeeded so that we were able to keep him at home. She also taught us how to do more to keep my husband comfy when she was off-duty. She also worked well with other professionals - the community nurses and GPs.
Her colleague who joined her 3 times a day, was also a lovely helpful lady. Both are excellent at their jobs and easy to have in our family.
Reply from Ehinomen Eliboh, Registered Manager at City On A Hill Care
I am so glad we were able to be of help when needed.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from V F (Wife of Client) published on 19 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has received excellent care from each carer sent and has been treated with kindness and compassion.
They have become members of our family each time.
We have had carers now for over six weeks and have experienced no problems with each change over every two weeks.
Reply from Ehinomen Eliboh, Registered Manager at City On A Hill Care
Thank you for your review. We are glad that we are able to make an impact and we commit to doing even better.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Debbie B (Granddaughter of Client) published on 17 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have carers 3 nights a week and this has given us rest and confidence in our nan being safe during the night. The carers are friendly, helpful and professional, with there being 2/3 regular ladies that know the family and our nan well and keep consistency. Communication has always been good. Very
happy with City On A Hill Care.
Reply from Ehinomen Eliboh, Registered Manager at City On A Hill Care
Thank you, Debbie, it has been our pleasure working with your nan and the entire family. We hope to continue to deliver exceptional service.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from T H (Son of Client) published on 1 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Carers were very professional, knowledgeable and genuinely cared and had a good and trusting relationship with me Mum. Wasn’t sure me Mum would be open to having a carer but her fears were quelled after a short time. Very pleased with how it turned out. Thanks so much to City On A Hill Care!
Reply from Ehinomen Eliboh, Registered Manager at City On A Hill Care
Thank you very much for your review and we are glad to be available at such a trying time.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from David R (Son of Client) published on 14 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
We had three live-in carers over the month that my father was at home and all of them were caring, respectful of his wishes and kind. He never wanted any fuss, but they were always there when my dad needed food/drink or clearing up.
Reply from Ehinomen Eliboh, Registered Manager at City On A Hill Care
The pleasure was ours to look after your dad. Thank you for your kind words.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.914)

Overview of Review Score

The Review Score of 9.9 (9.914) out of 10 for City On A Hill Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.914 for City On A Hill Care is calculated as follows: ( (96 Excellents x 5) + (9 Goods x 4) ) ÷ 105 Ratings = 4.914
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for City On A Hill Care is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

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Ehinomen Eliboh

Job Title: Registered Manager

Our registered manager is Ehinomen Eliboh.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact City On A Hill Care to verify any information. View our terms and conditions. City On A Hill Care has an Enhanced Service - more info.