City On A Hill Care

Colchester Centre, Hawkins Road, Colchester CO2 8JX
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9.9 28 Reviews
  • City On A Hill Care, Colchester
City on a Hill Care is a registered Care provider that provides care that is all about YOU to a very high standard in the comfort of your own home. All carers are professionally trained and DBS vetted. Care services are provided following the core values P.R.I.C.E. The model for care provision employed at City On A Hill Care is Professional, Respectful care, laced with Integrity, Compassion, Empathy, and Excellence.

Whatever your care needs, City On A Hill Care is your best bet.
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Care Provided by City On A Hill Care

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 45 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £25.50
  • Weekly Live-in Care Fees: from £1205

All prices are subject to assessment of needs and based type of service delivered.
We provide half an hour service at £22.50. Our prices are the same all through the week. For bank holidays, the mandatory term and half is charged.
To access the community using a carer's car, mileage of 45p per mile will apply

These prices are only a guideline, please contact City On A Hill Care to find out the exact price for your requirements.

Contact City On A Hill Care to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact City On A Hill Care to get a personalised quote.

Good to Know

Owner

  • City On A Hill Consul Ltd
  • Privately Owned

Person in Charge

  • Ehinomen Eliboh (Registered Service Lead)

City On A Hill Care Reviews (28)

9.9

City On A Hill Care has a Review Score of 9.9 (9.922) out of 10, based on 21 reviews in the last 2 years.
Over all time City On A Hill Care has 28 reviews.

Overall Experience
  • 25
  • 3
  • 0
  • 0
  • 0
Date Published
  • 28
  • 7
  • 15
  • 21
  • 7
Reviewer Connection to City On A Hill Care
  • 10
  • 9
  • 5
  • 2
  • 1
  • 1
Total of 28, showing 21-28
Review from Tina B (Daughter of Client) published on 4 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff were very caring and understanding, as well as being supportive to both Mum and us as a family. This included all carers and management staff. Everything was dealt with in a caring and professional manner.
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Review from Russell G (Son of Client) published on 10 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
City On A Hill Care were the carers provided through our local NHS. They were to provide care to our mum after she was discharged from hospital with the news that she only had months to live. The care was outstanding. Mum wasn’t someone who normally liked her space to be invaded. She was very independently
minded. But the carers were brilliant. They knew when to give her her space and when to be company. We found all the carers to be very courteous and tidy around Mum's home, to be very understanding of her needs and to very helpful at all times. They were lovely people and we really appreciate the level of care that they gave Mum in her last months.
Reply from Ehinomen E, Registered Manager at City On A Hill CareThank you so much. Working with your mother was an amazing experience which we cherish.
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Review from Kurt B (Son of Client) published on 31 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother required a 24-hour live-in palliative care with additional support 3 x a day.
The level of genuine care and support by the care staff was second to none. They were parachuted into an extremely challenging set of circumstances that were constantly evolving. Yet they remained caring, professional,
and calm when friends and family were struggling to process what was going on.
In the 6 weeks they looked after our mother they did a marvellous job and genuinely improved the quality of Mum's life in her final weeks.
Angels without wings.
Reply from Ehinomen Eliboh, Registered Manager at City On A Hill CareIt was our pleasure to have been able to care for your mum.
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Review from Hilary G (Wife of Client) published on 13 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
In the beginning, I was slightly dubious about having a carer living in the house. How wrong I was! Although she had trouble joining us due to transport strikes, her manager was in touch to ease the situation.
My husband's carer was all one could hope for. She was excellent, with good ideas for his
care, professional, friendly, calm and kind. She was concerned to help us cope with my husband's terminal condition and she succeeded so that we were able to keep him at home. She also taught us how to do more to keep my husband comfy when she was off-duty. She also worked well with other professionals - the community nurses and GPs.
Her colleague who joined her 3 times a day, was also a lovely helpful lady. Both are excellent at their jobs and easy to have in our family.
Reply from Ehinomen Eliboh, Registered Manager at City On A Hill CareI am so glad we were able to be of help when needed.
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Review from V F (Wife of Client) published on 19 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has received excellent care from each carer sent and has been treated with kindness and compassion.
They have become members of our family each time.
We have had carers now for over six weeks and have experienced no problems with each change over every two weeks.
Reply from Ehinomen Eliboh, Registered Manager at City On A Hill CareThank you for your review. We are glad that we are able to make an impact and we commit to doing even better.
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Review from Debbie B (Granddaughter of Client) published on 17 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have carers 3 nights a week and this has given us rest and confidence in our nan being safe during the night. The carers are friendly, helpful and professional, with there being 2/3 regular ladies that know the family and our nan well and keep consistency. Communication has always been good. Very
happy with City On A Hill Care.
Reply from Ehinomen Eliboh, Registered Manager at City On A Hill CareThank you, Debbie, it has been our pleasure working with your nan and the entire family. We hope to continue to deliver exceptional service.
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Review from T H (Son of Client) published on 1 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Carers were very professional, knowledgeable and genuinely cared and had a good and trusting relationship with me Mum. Wasn’t sure me Mum would be open to having a carer but her fears were quelled after a short time. Very pleased with how it turned out. Thanks so much to City On A Hill Care!
Reply from Ehinomen Eliboh, Registered Manager at City On A Hill CareThank you very much for your review and we are glad to be available at such a trying time.
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Review from David R (Son of Client) published on 14 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
We had three live-in carers over the month that my father was at home and all of them were caring, respectful of his wishes and kind. He never wanted any fuss, but they were always there when my dad needed food/drink or clearing up.
Reply from Ehinomen Eliboh, Registered Manager at City On A Hill CareThe pleasure was ours to look after your dad. Thank you for your kind words.
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  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.922)

Overview of Review Score

The Review Score of 9.9 (9.922) out of 10 for City On A Hill Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.922 for City On A Hill Care is calculated as follows: ( (106 Excellents x 5) + (9 Goods x 4) ) ÷ 115 Ratings = 4.922
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for City On A Hill Care is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

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Ehinomen Eliboh

Job Title: Registered Service Lead Joined: 2021

Our registered Service Lead is Ehinomen Eliboh.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact City On A Hill Care to verify any information. View our terms and conditions. City On A Hill Care has an Enhanced Service - more info.