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97 Buxton Lane, Caterham, CR3 5HN
View Full Details of Top4Care ServicesLatest Reviews for Top4Care Services
31 July 2025
Top4Care Services provided a companion for my ill mother who had signs presenting as dementia. The companion provided her company and looked after her on days I had to travel to London for work, they helped keep her motivated and mentally and physically active. The Top4Care Services were always very helpful and accommodating when I needed to change the days they visited (sometime with quite short notice). for homecare/companion support for an ill relative; I would defiantly recommend
07 July 2025
I am so pleased with everything. My grandson is a changed person, so happy with his placement. He feels safe and has lots of help and praise; the staff are marvellous. Friends and family remark on what a wonderful change in him. He has lots of help and advice, and really likes and appreciates the staff. We couldn't be happier. The praise he gets for things has helped him such a lot.
07 July 2025
My son stayed for one week respite break and he was well taken care off and had a happy stay. The house was very clean and inviting and had plenty of space which included individual bathrooms in each bedroom which I thought was great! and the staff went out of there way to make my son feel safe and comfortable and they were very professional. I would definitely recommend this service and we will be back for another stay. Thank you everyone for your support and professionalism.
28 May 2025
I have been exceptionally pleased and fortunate to have had Top4Care being able to to provide supported living for my son, From the initial contact and assessment, Top4Care approached my circumstances with respect and the sensitivity that made me feel comfortable from the start. The care and understanding that has been provided to my son has been nothing short but exceptional and most importantly extremely caring in trying to meet his complexed needs. The staff at Top4Care are always very friendly, polite and caring. I am always kept up-to-date with my son's progress. My son has come on "leaps and bounds" he is a much happier individual and he is getting physically healthier which offers such reassurance to me. Thank you so much Top4Care!
28 May 2025
My cousin, who is non-verbal and has autism, recently stayed at this respite care home while his mum was away on holiday. I can honestly say we were incredibly impressed and deeply grateful for the care he received. From the very beginning, the staff were warm, friendly, and incredibly reassuring. No matter how many times I called to check on him, they were always patient and understanding. They never made me feel like a burden, and each call left me feeling more confident in the care he was receiving. They even sent us photos of him during his stay, which meant the world to us-it was so comforting to see him safe, clean, and content. Although I didn't get a chance to visit in person, the team made it clear that I was welcome to drop in at any time, which speaks volumes about their openness and transparency. Most importantly, they followed all the instructions we gave them regarding my cousin's needs. It was clear they had taken everything on board.
10 April 2025
Top4Care have been providing a genuine home away from home my son. They are taking exceptional care of his physical needs and his general well being. It is always hard knowing that someone else is looking after your child, but I can rest easy with him being at Top4care as is a wonderful environment and is definitely a home away from home.
31 March 2025
I am so pleased to see the care that has been given to my Nephew, since becoming a service user with Top4Care from December 2024 to the present day. My Nephew's well being and mental health has improved immensely. He is slowly becoming more confident in himself due to the support and help provided by the Carers. On each visit I have been professionally introduced to members of the care team and updated on my Nephews progress. I am very much impressed with the empathy and compassion that is expressed towards my Nephew. I give 5* for every category of the service that is provided.
27 February 2025
The care team at Top4Care have been commendable, particularly one staff member in particular who I've been in liaison with. They have been very proactive, professional and attentive. They continuously assess my brother's needs and address them. After a month of living in their accommodation with support, we had already noticed great improvements in my brother's confidence and independence. My brother is very pleased with his placement and comfortable in their care; all his carers make him feel at ease and support him very diligently. My family and I were quite anxious about my brother moving out and into a placement. However, from the beginning of the process the manager addressed all of our concerns, was reassuring and walked us through the process clearly. The manager regularly checks in with us and gives us updates on my brother's well-being. They are also transparent about the resources that are being utilised. Overall, we're very pleased with the service Top4Care are providing.
15 January 2025
My brother stayed for respite for seven days. Given the opportunity, we would get him there again, he enjoyed his stay and was looked after. From day one, the supporting team was on another level both by the way they welcomed us and their customer care. Everything was well organised.
16 December 2024
My son had his first respite overnight in your Caterham site last Thursday (28th November). The people who work there were fantastic with him and asked so much information about him which was needed. Felt so safe and comfortable leaving my son there. He had a lovely time and came home very happy.
13 November 2024
My son stayed for a respite of 4 days. He enjoyed his stay and the care that was provided, was excellent. My son was given his medication on time. All his meals were provided per our instructions. Activities were carried out that included outings to parks, shopping center and walks. In short, our son had a wonderful stay in the care home.
07 November 2024
The staff communicated very well and answered all questions needed. Would definitely be recommending the service to other professionals. They were flexible with the families' timing and was able to adjust their service to meet the clients' needs.
20 September 2024
Top4Care looked after my mum, until we finally accepted that she needed to be in a care home. Up until that point, they were great, attending every day and to her needs, which meant she could stay in her own home for as long as possible. I would have no hesitation in recommending them.
05 September 2023
I am a registered disabled user. I live alone in a flat and can manage most essential tasks, but only slowly. I use Top4Care Services to do my general cleaning, ironing and bed-making. I find the husband and wife team efficient, easy to deal with, friendly and kind. They are always anxious to please and do whatever one-off extra tasks I request without hesitation. I presently have no need to employ their specialist care services, but it is comforting to know that it would be available if required in the future.
24 October 2022
I used this service short term for my mother. Staff were very professional and helpful at all times, made my mum feel at ease. Her dignity was respected at all times. The management was always reachable and nothing was too much trouble for them. I would recommend this service 100% to anyone who is looking for carers. I will be using them again when I go on holiday.
Latest Reviews for Top4Care Services
31 July 2025
Top4Care Services provided a companion for my ill mother who had signs presenting as dementia. The companion provided her company and looked after her on days I had to travel to London for work, they helped keep her motivated and mentally and physically active. The Top4Care Services were always very helpful and accommodating when I needed to change the days they visited (sometime with quite short notice). for homecare/companion support for an ill relative; I would defiantly recommend
07 July 2025
I am so pleased with everything. My grandson is a changed person, so happy with his placement. He feels safe and has lots of help and praise; the staff are marvellous. Friends and family remark on what a wonderful change in him. He has lots of help and advice, and really likes and appreciates the staff. We couldn't be happier. The praise he gets for things has helped him such a lot.
07 July 2025
My son stayed for one week respite break and he was well taken care off and had a happy stay. The house was very clean and inviting and had plenty of space which included individual bathrooms in each bedroom which I thought was great! and the staff went out of there way to make my son feel safe and comfortable and they were very professional. I would definitely recommend this service and we will be back for another stay. Thank you everyone for your support and professionalism.
28 May 2025
I have been exceptionally pleased and fortunate to have had Top4Care being able to to provide supported living for my son, From the initial contact and assessment, Top4Care approached my circumstances with respect and the sensitivity that made me feel comfortable from the start. The care and understanding that has been provided to my son has been nothing short but exceptional and most importantly extremely caring in trying to meet his complexed needs. The staff at Top4Care are always very friendly, polite and caring. I am always kept up-to-date with my son's progress. My son has come on "leaps and bounds" he is a much happier individual and he is getting physically healthier which offers such reassurance to me. Thank you so much Top4Care!
28 May 2025
My cousin, who is non-verbal and has autism, recently stayed at this respite care home while his mum was away on holiday. I can honestly say we were incredibly impressed and deeply grateful for the care he received. From the very beginning, the staff were warm, friendly, and incredibly reassuring. No matter how many times I called to check on him, they were always patient and understanding. They never made me feel like a burden, and each call left me feeling more confident in the care he was receiving. They even sent us photos of him during his stay, which meant the world to us-it was so comforting to see him safe, clean, and content. Although I didn't get a chance to visit in person, the team made it clear that I was welcome to drop in at any time, which speaks volumes about their openness and transparency. Most importantly, they followed all the instructions we gave them regarding my cousin's needs. It was clear they had taken everything on board.
10 April 2025
Top4Care have been providing a genuine home away from home my son. They are taking exceptional care of his physical needs and his general well being. It is always hard knowing that someone else is looking after your child, but I can rest easy with him being at Top4care as is a wonderful environment and is definitely a home away from home.
31 March 2025
I am so pleased to see the care that has been given to my Nephew, since becoming a service user with Top4Care from December 2024 to the present day. My Nephew's well being and mental health has improved immensely. He is slowly becoming more confident in himself due to the support and help provided by the Carers. On each visit I have been professionally introduced to members of the care team and updated on my Nephews progress. I am very much impressed with the empathy and compassion that is expressed towards my Nephew. I give 5* for every category of the service that is provided.
27 February 2025
The care team at Top4Care have been commendable, particularly one staff member in particular who I've been in liaison with. They have been very proactive, professional and attentive. They continuously assess my brother's needs and address them. After a month of living in their accommodation with support, we had already noticed great improvements in my brother's confidence and independence. My brother is very pleased with his placement and comfortable in their care; all his carers make him feel at ease and support him very diligently. My family and I were quite anxious about my brother moving out and into a placement. However, from the beginning of the process the manager addressed all of our concerns, was reassuring and walked us through the process clearly. The manager regularly checks in with us and gives us updates on my brother's well-being. They are also transparent about the resources that are being utilised. Overall, we're very pleased with the service Top4Care are providing.
15 January 2025
My brother stayed for respite for seven days. Given the opportunity, we would get him there again, he enjoyed his stay and was looked after. From day one, the supporting team was on another level both by the way they welcomed us and their customer care. Everything was well organised.
16 December 2024
My son had his first respite overnight in your Caterham site last Thursday (28th November). The people who work there were fantastic with him and asked so much information about him which was needed. Felt so safe and comfortable leaving my son there. He had a lovely time and came home very happy.
13 November 2024
My son stayed for a respite of 4 days. He enjoyed his stay and the care that was provided, was excellent. My son was given his medication on time. All his meals were provided per our instructions. Activities were carried out that included outings to parks, shopping center and walks. In short, our son had a wonderful stay in the care home.
07 November 2024
The staff communicated very well and answered all questions needed. Would definitely be recommending the service to other professionals. They were flexible with the families' timing and was able to adjust their service to meet the clients' needs.
20 September 2024
Top4Care looked after my mum, until we finally accepted that she needed to be in a care home. Up until that point, they were great, attending every day and to her needs, which meant she could stay in her own home for as long as possible. I would have no hesitation in recommending them.
05 September 2023
I am a registered disabled user. I live alone in a flat and can manage most essential tasks, but only slowly. I use Top4Care Services to do my general cleaning, ironing and bed-making. I find the husband and wife team efficient, easy to deal with, friendly and kind. They are always anxious to please and do whatever one-off extra tasks I request without hesitation. I presently have no need to employ their specialist care services, but it is comforting to know that it would be available if required in the future.
24 October 2022
I used this service short term for my mother. Staff were very professional and helpful at all times, made my mum feel at ease. Her dignity was respected at all times. The management was always reachable and nothing was too much trouble for them. I would recommend this service 100% to anyone who is looking for carers. I will be using them again when I go on holiday.