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Top4Care Services

97 Buxton Lane, Caterham, Surrey CR3 5HN
Top4Care Services, Caterham
Top4Care Services, Caterham
Top4Care Services, Caterham

Introducing Top4care's supported living services located in Croydon (Palace House - 3-bed with two bathrooms and one ensuite) and in Caterham Valley (Buxton House - Croydon Road, 5-bed with 4 ensuite bathrooms). The team are actively taking referrals to both the newly opened 5-bed and 3-bed supported living accommodation.

Top4care Services Ltd has experience in providing support services for people recovering from enduring Mental Health illness and offending behaviour. They also...  

Care Provided by Top4Care Services

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: £20 - £25
  • Weekly Live-in Care Fees: £950 - £1,250
The price(s) shown are provided by the agency. Contact Top4Care Services for full pricing details and T&Cs.

Contact Top4Care Services to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Owner

  • Top4Care Services Ltd
  • Private Owned

Person in charge

  • Joel Nheta (Registered Manager)

Top4Care Services Reviews (19)

9.9

Top4Care Services has a Review Score of 9.9 (9.915) out of 10, based on 17 reviews in the last 2 years. Over all time Top4Care Services has 19 reviews.

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Showing 19 reviews matching selected criteria
Review from Steven G (Son of Client) published on 9 April 2026 Submitted via Website
Overall Experience
I have nothing but good things to say about all of the staff at Top4care.

My mother has daily home visits from their carers and she is delighted with them - she needs help at home as she has mobility problems, and her carers are lovely people who make her feel happy, relaxed and completely looked after. They provide help with everything, including washing, dressing, housekeeping and food preparation, always going out of their way to help her in whatever way they can. Also, as her son, it is always reassuring that if there were any health concerns they may have for my Mum or changes to her care in the future, I will always be able to have detailed and beneficial discussions with both her carers and the management team. I can highly recommend the Top4care Services company.

Reply from Joel Nheta, Manager at Top4Care Services

Thank you so much for your kind words and helpful feedback. We’re truly grateful for your feedback. It means a great deal to know that your mother feels happy, comfortable, and well cared for by our team. We’re also pleased to hear that you feel supported and informed as her son. Your trust is...  

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Review from Robertino G (Father of Client) published on 18 February 2026 Submitted via Website
Overall Experience
I had a wonderful experience with the respite care home in Caterham. The staff are extremely trustworthy, professional, and caring - especially Isaac, Edward, Bless, Jude, and the manager Joe, who leads the team with kindness and professionalism.
My son Lorenzo is very happy there and receives the right attention, support, and respect. The environment is positive, safe, and well organised, with meaningful activities that help the young people grow in independence and confidence.
I would highly recommend this home to any family looking for a caring and professional place for their child

Robertino father of Lorenzo

Reply from Joel Nheta, Manager at Top4Care Services

Thank you, Robertino, for your kind and thoughtful review. We're truly pleased to hear that Lorenzo is happy and feels supported in our care. Your positive feedback about our team and the cleanliness of the environment means a great deal to us, and we remain committed to providing a safe, caring, and respectful place where young people can grow in confidence and independence.

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Review from Keith W (Father of Client) published on 15 October 2025 Submitted via Website
Overall Experience
As a father, I am exceptionally pleased with the care and support that my son has received within the Top4Care organization. The staff has been very accommodating with providing a safe living environment that is much conducive to my son's social and emotional development. On a daily basis, my sons needs were met in a caring environment that not only fosters growth, but also provided the opportunity to interact with a motivating staff. He was given the opportunity to learn life long skills and was given effortless praises that increased his confidence. I was also kept abreast of my son's progress and was able to communicate with him and staff which I deeply appreciate. Thank you for all that you do, and thank you for providing this wonderful environment.

Review from K.W (Father of Client/Service User).

Reply from Joel Nheta, Manager at Top4Care Services

Thank you so much for your heartfelt and thoughtful review. We are truly honored by your kind words and grateful for the trust you have placed in Top4Care to support your son. We will share this positive feedback with all our staff.

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Review from P S (Brother of Client) published on 23 September 2025 Submitted via Website
Overall Experience

This organisation has been an incredible blessing to our family over a challenging period, following a major medical incident to a close family member that directly and adversely affected the concerned client, my step-brother.

The care and support of the staff has seen my step-brother not just well cared for but also making remarkable strides to becoming more independent and self-sufficient, to the point he now cooks probably even better than me!

I have found the staff to be highly competent, but also very 'human' and loving in how they provide care and support. Having met the owner and several members of the team, my wife and I have great confidence that my step-brother is and has been in very good hands over this period.

We couldn't be more grateful for the service provided, the owner, and the great team he has assembled.

I can only highly recommend this organisation and wish them the very best and healthiest of continued growth.

Reply from Joel Nheta, Manager at Top4Care Services

Thank you for your kind and thoughtful words. We are truly grateful for your trust and support. It has been a privilege to support your step-brother on his journey, and we are proud of the progress he has made. Your feedback means a great deal to our entire team.

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Review from Scott D (Son of Client) published on 31 July 2025 Submitted via Website
Overall Experience
Top4Care Services provided a companion for my ill mother who had signs presenting as dementia.
The companion provided her company and looked after her on days I had to travel to London for work, they helped keep her motivated and mentally and physically active.

The Top4Care Services were always very helpful and accommodating when I needed to change the days they visited (sometime with quite short notice). for homecare/companion support for an ill relative; I would defiantly recommend

Reply from Joel Nheta, Manager at Top4Care Services

It is nice to hear such positive feedback from you regarding how we motivated and looked after your mother. We will definitely let staff know and this is very encouraging and helpful. It has to be acknowledged that you have been so helpful as well throughout the period we looked after your mother.

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Review from Marlene M (Grandmother of Client) published on 7 July 2025 Submitted via Postal Card
Overall Experience

I am so pleased with everything. My grandson is a changed person, so happy with his placement. He feels safe and has lots of help and praise; the staff are marvellous. Friends and family remark on what a wonderful change in him. He has lots of help and advice, and really likes and appreciates the staff. We couldn't be happier. The praise he gets for things has helped him such a lot.

Reply from Joel Nheta, Manager at Top4Care Services

Thank you so much for a positive feedback and we are pleased to be part of his progression in instilling hope. Thank you for your valued support, we would not have achieved this without your involvement and support. We will share the positive feedback with staff.

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Review from Nima A (Mother of Client) published on 7 July 2025 Submitted via Website
Overall Experience
My son stayed for one week respite break and he was well taken care off and had a happy stay.
The house was very clean and inviting and had plenty of space which included individual bathrooms in each bedroom which I thought was great! and the staff went out of there way to make my son feel safe and comfortable and they were very professional.

I would definitely recommend this service and we will be back for another stay. Thank you everyone for your support and professionalism.

Reply from Joel Nheta, Manager at Top4Care Services

Thank you for a wonderful feedback, we were privileged to look after your son and we are thankful for your guidance and support. We will ensure that we will pass this positive feedback to staff.

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Review from Isabella A (Cousin of Client) published on 28 May 2025 Submitted via Website
Overall Experience
My cousin, who is non-verbal and has autism, recently stayed at this respite care home while his mum was away on holiday. I can honestly say we were incredibly impressed and deeply grateful for the care he received.
From the very beginning, the staff were warm, friendly, and incredibly reassuring. No matter how many times I called to check on him, they were always patient and understanding. They never made me feel like a burden, and each call left me feeling more confident in the care he was receiving.
They even sent us photos of him during his stay, which meant the world to us-it was so comforting to see him safe, clean, and content. Although I didn't get a chance to visit in person, the team made it clear that I was welcome to drop in at any time, which speaks volumes about their openness and transparency.

Most importantly, they followed all the instructions we gave them regarding my cousin's needs. It was clear they had taken everything on board.

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Review from Yvonne P (Mother of Client) published on 28 May 2025 Submitted via Website
Overall Experience
I have been exceptionally pleased and fortunate to have had Top4Care being able to to provide supported living for my son, From the initial contact and assessment, Top4Care approached my circumstances with respect and the sensitivity that made me feel comfortable from the start. The care and understanding that has been provided to my son has been nothing short but exceptional and most importantly extremely caring in trying to meet his complexed needs. The staff at Top4Care are always very friendly, polite and caring. I am always kept up-to-date with my son's progress. My son has come on "leaps and bounds" he is a much happier individual and he is getting physically healthier which offers such reassurance to me.

Thank you so much Top4Care!

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Review from D N (Mother of Client) published on 10 April 2025 Submitted via Website
Overall Experience

Top4Care have been providing a genuine home away from home my son. They are taking exceptional care of his physical needs and his general well being. It is always hard knowing that someone else is looking after your child, but I can rest easy with him being at Top4care as is a wonderful environment and is definitely a home away from home.

Reply from Joel Nheta, Manager at Top4Care Services

Thank you for your kind and thoughtful feedback. We are truly humbled by your words and greatly appreciate you taking the time to share your experience.It is incredibly rewarding to know that you observed positive changes in your son during his time with us. Your acknowledgement means a great deal...  

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Review from Elizabeth S (Aunt of Client) published on 31 March 2025 Submitted via Website
Overall Experience

I am so pleased to see the care that has been given to my Nephew, since becoming a service user with Top4Care from December 2024 to the present day. My Nephew's well being and mental health has improved immensely. He is slowly becoming more confident in himself due to the support and help provided by the Carers. On each visit I have been professionally introduced to members of the care team and updated on my Nephews progress. I am very much impressed with the empathy and compassion that is expressed towards my Nephew. I give 5* for every category of the service that is provided.

Reply from Joel Nheta, Manager at Top4Care Services

Hi Elizabeth S, Thank you so much for sharing your positive feedback. We are delighted to hear that your nephew's well-being and mental health have significantly improved since joining Top4Care. Our team is dedicated to providing compassionate and personalized care, and we are grateful for the...  

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Review from T I (Sister of Client) published on 27 February 2025 Submitted via Website
Overall Experience

The care team at Top4Care have been commendable, particularly one staff member in particular who I've been in liaison with. They have been very proactive, professional and attentive. They continuously assess my brother's needs and address them. After a month of living in their accommodation with support, we had already noticed great improvements in my brother's confidence and independence. My brother is very pleased with his placement and comfortable in their care; all his carers make him feel at ease and support him very diligently. My family and I were quite anxious about my brother moving out and into a placement. However, from the beginning of the process the manager addressed all of our concerns, was reassuring and walked us through the process clearly. The manager regularly checks in with us and gives us updates on my brother's well-being. They are also transparent about the resources that are being utilised. Overall, we're very pleased with the service Top4Care are providing.

Reply from Joel Nheta, Manager at Top4Care Services

We sincerely appreciate your kind words and are encouraged to hear that you and your family are pleased with the progress your brother has made during his time in our supported accommodation. Your collaboration and commitment to his well-being are invaluable, and we are grateful for the opportunity...  

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Review from Simbai H (Brother of Client) published on 15 January 2025 Submitted via Website
Overall Experience

My brother stayed for respite for seven days. Given the opportunity, we would get him there again, he enjoyed his stay and was looked after. From day one, the supporting team was on another level both by the way they welcomed us and their customer care. Everything was well organised.

Reply from Joel Nheta, Manager at Top4Care Services

We are very pleased to hear that your brother had a wonderful time. We will be happy to support your brother again in future. Your feedback is very helpful to us as it helps to improve our service.

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Review from W J (Mother of Client) published on 16 December 2024 Submitted via Website
Overall Experience

My son had his first respite overnight in your Caterham site last Thursday (28th November). The people who work there were fantastic with him and asked so much information about him which was needed. Felt so safe and comfortable leaving my son there. He had a lovely time and came home very happy.

Reply from Joel Nheta, Manager at Top4Care Services

It was a pleasure meeting you and your family. We are so thankful that your son had a wonderful stay with us and it is encouraging to note that you felt so safe to leave your son with us at our Caterham site. We look forward and we can not wait to see him again in the near future.

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Review from M M (Father of Client) published on 13 November 2024 Submitted via Website
Overall Experience
My son stayed for a respite of 4 days. He enjoyed his stay and the care that was provided, was excellent.
My son was given his medication on time. All his meals were provided per our instructions.
Activities were carried out that included outings to parks, shopping center and walks.

In short, our son had a wonderful stay in the care home.

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Review from Nadine S (Independent Advocate/Deputyship) published on 7 November 2024 Submitted via Website
Overall Experience

The staff communicated very well and answered all questions needed. Would definitely be recommending the service to other professionals. They were flexible with the families' timing and was able to adjust their service to meet the clients' needs.

Reply from Joel Nheta, Manager at Top4Care Services

Thank you, it was a brilliant experience for us as well. We felt you were very responsive to our quarries and all of us supported the client to settle in very quickly in a new environment. Thank you!

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Review from Barbara H (Daughter of Client) published on 20 September 2024 Submitted via Website
Overall Experience

Top4Care looked after my mum, until we finally accepted that she needed to be in a care home. Up until that point, they were great, attending every day and to her needs, which meant she could stay in her own home for as long as possible. I would have no hesitation in recommending them.

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Review from R E (Client / Service User) published on 5 September 2023 Submitted via Website
Overall Experience

I am a registered disabled user. I live alone in a flat and can manage most essential tasks, but only slowly. I use Top4Care Services to do my general cleaning, ironing and bed-making. I find the husband and wife team efficient, easy to deal with, friendly and kind. They are always anxious to please and do whatever one-off extra tasks I request without hesitation. I presently have no need to employ their specialist care services, but it is comforting to know that it would be available if required in the future.

Reply from Joel Nheta, Manager at Top4Care Services
Thank you for such kind words and most importantly for recognising our support which you find helpful.

Once again thank you.

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Review from Tania C (Daughter of Client) published on 24 October 2022 Submitted via Website
Overall Experience

I used this service short term for my mother. Staff were very professional and helpful at all times, made my mum feel at ease. Her dignity was respected at all times. The management was always reachable and nothing was too much trouble for them. I would recommend this service 100% to anyone who is looking for carers. I will be using them again when I go on holiday.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

News

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Top4Care Services.

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Frequently Asked Questions about Top4Care Services

How many Carers does Top4Care Services employ?

Top4Care Services employs 5 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Top4Care Services to verify any information. View our terms and conditions. Top4Care Services has an Enhanced Service - more info.