Top4Care Services

97 Buxton Lane, Caterham CR3 5HN
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9.9 15 Reviews
  • Top4Care Services, Caterham
Introducing Top4care's supported living services located in Croydon (Palace House - 3-bed with two bathrooms and one ensuite) and in Caterham Valley (Buxton House - Croydon Road, 5-bed with 4 ensuite bathrooms). The team are actively taking referrals to both the newly opened 5-bed and 3-bed supported living accommodation.

Top4care Services Ltd has experience in providing support services for people recovering from enduring Mental Health illness and offending behaviour. They also support clients with substance misuse history, behaviour that challenges, mild learning disability, personality disorder, reablement and who may require staff support to administer medication or prepare for medication self-management.

The team is led by a qualified mental health nurse with 20 years of experience in acute forensic psychiatry, adolescent client group (aged 12 to 17yrs), drug and alcohol both in prison settings and inpatient care, general acute psychiatry, older adult and Prison offender care. The multi-disciplinary team consists of a medical doctor, a social worker and a psychiatric nurse. It also has an array of experienced support staff and key workers. The medical doctor is there to provide support to staff, training helps them to formulate person-centred care plans and risk assessments.

Top4care Services Ltd is CQC registered, staffed 24/7 to support adults who have identified rehabilitation needs, are homeless or due to be discharged from secure environment into the community and prepare them for step down to more independent living.

They provide a caring environment thereby promoting personal recovery, reablement and improving Activities of Daily Living skills and community reintegration. They empower people to manage their symptoms, regaining control of their life and learning new ways to live the life that is meaningful and fulfilling to them as an individual.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • High Dependency Care, two carers attending
  • Alcohol / Drug Misuse

Funding & Fees

  • Hourly Visiting Care Fees: £20 – £25
  • Weekly Live-in Care Fees: £950 – £1250

These prices are only a guideline, please contact Top4Care Services to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Top4Care Services Ltd

Person in charge

  • Joel Nheta (Manager)

Admission Criteria

  • None

Top4Care Services Reviews (15)

9.9

Top4Care Services has a Review Score of 9.9 (9.949) out of 10, based on 14 reviews in the last 2 years. Over all time Top4Care Services has 15 reviews.

Overall Experience

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Date Published

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Review from Scott D (Son of Client) published on 31 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Top4Care Services provided a companion for my ill mother who had signs presenting as dementia.
The companion provided her company and looked after her on days I had to travel to London for work, they helped keep her motivated and mentally and physically active.
The Top4Care Services were always
very helpful and accommodating when I needed to change the days they visited (sometime with quite short notice). for homecare/companion support for an ill relative; I would defiantly recommend

Reply from Joel Nheta, Manager at Top4Care Services

It is nice to hear such positive feedback from you regarding how we motivated and looked after your mother. We will definitely let staff know and this is very encouraging and helpful. It has to be acknowledged that you have been so helpful as well throughout the period we looked after your mother.

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Review from Marlene M (Grandmother of Client) published on 7 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased with everything. My grandson is a changed person, so happy with his placement. He feels safe and has lots of help and praise; the staff are marvellous. Friends and family remark on what a wonderful change in him. He has lots of help and advice, and really likes and appreciates the staff.
We couldn't be happier. The praise he gets for things has helped him such a lot.

Reply from Joel Nheta, Manager at Top4Care Services

Thank you so much for a positive feedback and we are pleased to be part of his progression in instilling hope. Thank you for your valued support, we would not have achieved this without your involvement and support. We will share the positive feedback with staff.

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Review from Nima A (Mother of Client) published on 7 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son stayed for one week respite break and he was well taken care off and had a happy stay.
The house was very clean and inviting and had plenty of space which included individual bathrooms in each bedroom which I thought was great! and the staff went out of there way to make my son feel safe and
comfortable and they were very professional.
I would definitely recommend this service and we will be back for another stay. Thank you everyone for your support and professionalism.

Reply from Joel Nheta, Manager at Top4Care Services

Thank you for a wonderful feedback, we were privileged to look after your son and we are thankful for your guidance and support. We will ensure that we will pass this positive feedback to staff.

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Review from Yvonne P (Mother of Client) published on 28 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been exceptionally pleased and fortunate to have had Top4Care being able to to provide supported living for my son, From the initial contact and assessment, Top4Care approached my circumstances with respect and the sensitivity that made me feel comfortable from the start. The care and understanding
that has been provided to my son has been nothing short but exceptional and most importantly extremely caring in trying to meet his complexed needs. The staff at Top4Care are always very friendly, polite and caring. I am always kept up-to-date with my son's progress. My son has come on "leaps and bounds" he is a much happier individual and he is getting physically healthier which offers such reassurance to me.
Thank you so much Top4Care!

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Review from Isabella A (Cousin of Client) published on 28 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin, who is non-verbal and has autism, recently stayed at this respite care home while his mum was away on holiday. I can honestly say we were incredibly impressed and deeply grateful for the care he received.
From the very beginning, the staff were warm, friendly, and incredibly reassuring.
No matter how many times I called to check on him, they were always patient and understanding. They never made me feel like a burden, and each call left me feeling more confident in the care he was receiving.
They even sent us photos of him during his stay, which meant the world to us-it was so comforting to see him safe, clean, and content. Although I didn't get a chance to visit in person, the team made it clear that I was welcome to drop in at any time, which speaks volumes about their openness and transparency.
Most importantly, they followed all the instructions we gave them regarding my cousin's needs. It was clear they had taken everything on board.

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Review from D N (Mother of Client) published on 10 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Top4Care have been providing a genuine home away from home my son. They are taking exceptional care of his physical needs and his general well being. It is always hard knowing that someone else is looking after your child, but I can rest easy with him being at Top4care as is a wonderful environment
and is definitely a home away from home.

Reply from Joel Nheta, Manager at Top4Care Services

Thank you for your kind and thoughtful feedback. We are truly humbled by your words and greatly appreciate you taking the time to share your experience.It is incredibly rewarding to know that you observed positive changes in your son during his time with us. Your acknowledgement means a great deal to our team, as we are committed to making a meaningful difference in the lives of those we support.We would also like to extend our sincere appreciation for the ongoing support you provided throughout. Your collaboration played a significant role in facilitating our work and undoubtedly contributed to the progress made.Thank you once again for your trust in our services.

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Review from Elizabeth S (Aunt of Client) published on 31 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased to see the care that has been given to my Nephew, since becoming a service user with Top4Care from December 2024 to the present day. My Nephew's well being and mental health has improved immensely. He is slowly becoming more confident in himself due to the support and help provided by
the Carers. On each visit I have been professionally introduced to members of the care team and updated on my Nephews progress. I am very much impressed with the empathy and compassion that is expressed towards my Nephew. I give 5* for every category of the service that is provided.

Reply from Joel Nheta, Manager at Top4Care Services

Hi Elizabeth S, Thank you so much for sharing your positive feedback. We are delighted to hear that your nephew's well-being and mental health have significantly improved since joining Top4Care. Our team is dedicated to providing compassionate and personalized care, and we are grateful for the trust you have placed in us. It is wonderful to know that you have felt well-informed and supported throughout his journey with us. Your satisfaction with our service is our top priority, and we truly appreciate your recognition of the empathy and professionalism of our carers. We look forward to continuing to support your nephew's well-being.

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Review from T I (Sister of Client) published on 27 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care team at Top4Care have been commendable, particularly one staff member in particular who I've been in liaison with. They have been very proactive, professional and attentive. They continuously assess my brother's needs and address them. After a month of living in their accommodation with support,
we had already noticed great improvements in my brother's confidence and independence. My brother is very pleased with his placement and comfortable in their care; all his carers make him feel at ease and support him very diligently. My family and I were quite anxious about my brother moving out and into a placement. However, from the beginning of the process the manager addressed all of our concerns, was reassuring and walked us through the process clearly. The manager regularly checks in with us and gives us updates on my brother's well-being. They are also transparent about the resources that are being utilised. Overall, we're very pleased with the service Top4Care are providing.

Reply from Joel Nheta, Manager at Top4Care Services

We sincerely appreciate your kind words and are encouraged to hear that you and your family are pleased with the progress your brother has made during his time in our supported accommodation. Your collaboration and commitment to his well-being are invaluable, and we are grateful for the opportunity to work together in meeting his needs. Please rest assured that we remain dedicated to providing the highest standard of care and support at all times. Thank you once again for your trust and collaborative working relationship.

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Review from Simbai H (Brother of Client) published on 15 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother stayed for respite for seven days. Given the opportunity, we would get him there again, he enjoyed his stay and was looked after. From day one, the supporting team was on another level both by the way they welcomed us and their customer care. Everything was well organised.

Reply from Joel Nheta, Manager at Top4Care Services

We are very pleased to hear that your brother had a wonderful time. We will be happy to support your brother again in future. Your feedback is very helpful to us as it helps to improve our service.

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Review from W J (Mother of Client) published on 16 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son had his first respite overnight in your Caterham site last Thursday (28th November). The people who work there were fantastic with him and asked so much information about him which was needed. Felt so safe and comfortable leaving my son there. He had a lovely time and came home very happy.

Reply from Joel Nheta, Manager at Top4Care Services

It was a pleasure meeting you and your family. We are so thankful that your son had a wonderful stay with us and it is encouraging to note that you felt so safe to leave your son with us at our Caterham site. We look forward and we can not wait to see him again in the near future.

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Review from M M (Father of Client) published on 13 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son stayed for a respite of 4 days. He enjoyed his stay and the care that was provided, was excellent.
My son was given his medication on time. All his meals were provided per our instructions.
Activities were carried out that included outings to parks, shopping center and walks.
In short, our
son had a wonderful stay in the care home.

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Review from Nadine S (Independent Advocate Deputyship) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff communicated very well and answered all questions needed. Would definitely be recommending the service to other professionals. They were flexible with the families' timing and was able to adjust their service to meet the clients' needs.

Reply from Joel Nheta, Manager at Top4Care Services

Thank you, it was a brilliant experience for us as well. We felt you were very responsive to our quarries and all of us supported the client to settle in very quickly in a new environment. Thank you!

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Review from Barbara H (Daughter of Client) published on 20 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Top4Care looked after my mum, until we finally accepted that she needed to be in a care home. Up until that point, they were great, attending every day and to her needs, which meant she could stay in her own home for as long as possible. I would have no hesitation in recommending them.

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Review from R E (Client) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am a registered disabled user. I live alone in a flat and can manage most essential tasks, but only slowly. I use Top4Care Services to do my general cleaning, ironing and bed-making. I find the husband and wife team efficient, easy to deal with, friendly and kind. They are always anxious to please
and do whatever one-off extra tasks I request without hesitation. I presently have no need to employ their specialist care services, but it is comforting to know that it would be available if required in the future.

Reply from Joel Nheta, Manager at Top4Care Services

Thank you for such kind words and most importantly for recognising our support which you find helpful.
Once again thank you.

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Review from Tania C (Daughter of Client) published on 24 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I used this service short term for my mother. Staff were very professional and helpful at all times, made my mum feel at ease. Her dignity was respected at all times. The management was always reachable and nothing was too much trouble for them. I would recommend this service 100% to anyone who is looking
for carers. I will be using them again when I go on holiday.

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Current Review Score: 9.9 (9.949)

Overview of Review Score

The Review Score of 9.9 (9.949) out of 10 for Top4Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.949 for Top4Care Services is calculated as follows: ( (75 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 78 Ratings = 4.949

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Top4Care Services is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about Top4Care Services

What Type of Services does Top4Care Services offer?

Top4Care Services offers Home Care.

How many Carers does Top4Care Services employ?

Top4Care Services employs 5 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Top4Care Services to verify any information. View our terms and conditions. Top4Care Services has an Enhanced Service - more info.