Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

Reviews must be written and submitted independently, without help from home care provider staff.


All reviews must comply with our Review Policy Content Standards.  Top tips for writing a review

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How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

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Please provide your details as we may contact you to authenticate your review. The review MUST be input and submitted by you, using your own personal email address (the email of the Home Care Provider will not be accepted).

Reviews cannot be submitted anonymously. Your full name may be passed to the Home Care Provider or to its service provider handling reviews but not to any other third party. Your full name, email and telephone will not be published.

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Latest Reviews for Mace Homecare Service Ltd

stars
stars 17 May 2023
Having been provided with a choice of names of care providers from the local enablement team from the council, we selected Prime Healthcare Services on the basis of their flexibility and ability to start care at very short notice. Apart from a misunderstanding on day 1 and confusion about the carer,
our experience for the rest of the period was excellent with the carer being extremely good and gaining the trust of my mother. On one day we did have one other carer as the main one was not available who was also very good.
Review from Jonathan T (Son of Client/Service User)