Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Staff stars
Care / Support stars
Management stars
Treated with Dignity stars
Value for Money stars

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Latest Reviews for Zera Healthcare Ltd

stars
stars 07 November 2025
Very caring and accommodating.
Review from M B (Client / Service User)
stars
stars 06 November 2025
I have had healthcare since a fall at home which prohibited my walking and caring for myself. I have been very grateful for all they have done for me. They have always been kind, considerate and cheerful. I treat them like friends & they usually respond the same way. We often enjoy a good laugh together!
Review from J S (Client / Service User)
stars
stars 06 November 2025
Very good care. Takes extra trouble to go the extra mile by adapting and amending his personal care for his extra comfort. Always pleasant polite and kind. Recommended.
Review from Gillian B (Wife of Client/Service User)
stars
stars 07 October 2025
For the past eight months, Zera has been looking after a family member of mine, and I couldn't be more grateful for the care they provide. They follow the care plan diligently while also showing genuine empathy and compassion towards the client. Both the staff and management demonstrate excellent communication and teamwork, which gives us peace of mind and makes it easy to trust them completely with my loved one's care. This company truly upholds its values, and I'm very happy with the services they provide.
Review from S D (Relative of Client/Service User)
stars
stars 15 August 2024
The manager has been great, very proactive and person-centred. Great organisation skills and keeps us updated in regards to Mum's care. We are aware that the role can be challenging at times but the manager remains calm and patient.
Review from A S (Daughter of Client/Service User)