Submit a Review for SAP Care Services Ltd (Surrey)
Hamilton House, 87-89 Bell Street, Reigate, RH2 7AN
View full details of SAP Care Services Ltd (Surrey)Latest Reviews for SAP Care Services Ltd (Surrey)
05 February 2026
From the moment that we picked up with SAP I was bowled over by their professionalism, attention to detail, proactive and immediate responsive manner and their friendly, helpful nature every touch point.
Every member of the team was so kind and very friendly. You really did feel that everyone
genuinely cared.
Even in the most trying of circumstances and times everyone we dealt with at SAP was just so supportive.
This company and their staff have totally revived my faith the care sector. I would not hesitate to recommend this team to anyone, they are all amazing. We could not have survived this past month without them. Literally.
05 February 2026
We used this care provider when our mum required immediate care following discharge from hospital, and the team couldn't have been more helpful. They were professional, caring, efficient and informative throughout.
To illustrate this point, when 24-hour care was urgently required for a week, the
Reigate office arranged everything immediately and did so in such a calm and reassuring manner. This was so important when you're under a great deal of stress.
The entire team of carers were friendly and highly professional. They always arrived on time, were always smiling and were happy to answer any questions or signpost us to further information when needed. Most importantly, they formed a genuine bond with our mum, which was something I hadn't expected but meant so much to us.
Thank you to the entire team. I cannot recommend this company highly enough.
19 January 2026
Your team came to our aid 18 months ago as you were setting up in this area. My father had been discharged fron Caterham Dean and needed a lot of initial care, you cared for him until he could again feed himself and improve in ever aspect. We then reduced the calls and time frames that were
necessary. You were allways accommodating to our needs. There was never a time that I was not able to contact your senior staff ie. Vallerie , who would always respond to our needs. This was very reassuring as I was often overseas. and knew my Father was being well cared for. There was a few hiccups with a member of staff but this was resolved and they were never rostard to my Father again.
Sadly my Father was a grand age and once again deteriorated having end of life care.
One of the carers was with us as my Father passed away, she was amazingly supportive and caring. I cannot express how much we appreciated this or finish this without expressing out thanks to Skha his key carer and ALL staff.
02 January 2026
My husband was dying of cancer at home. I was totally exhausted. Sap care were funded by a continuing care package. They arrived just in time as I could not continue alone. They arrived and were gentle, caring and happy in their work. They spoke to my husband with respect and gave him the time he
needed. 5 days before he died Sap care provided night sitters which enabled me to sleep for 61/2 hours per night. Such a gift at this very sad and stressful time. Thank you.
15 December 2025
Fantastic care providers. Nothing is too much trouble! The quality of care is second to none. They are caring, efficient and so so kind. I highly recommend them. They definitely go above and beyond my expectations. Im so please i have them in my corner with me!
03 November 2025
Well what can I say.. the home care provider SAP are the best care providers my mother has had. They look after my mother extremely well with her end of life care. They are respectful, friendly, kind and extremely professional. Keep me updated and answer any questions I may ask. I would most
definitely recommend this company to anyone who needs home care. I can find no fault in the service that they provide at all. Other home care providers could certainly learn from this exceptional outstanding home care provider.
28 October 2025
I cannot say enough wonderful things about the care my father received during the last month of his life. It was a very difficult time but everyone involved with his care went above and beyond for us. Mariana , Valerie and all of their team. There are not enough words, not enough Thank you's. We are
forever grateful.
10 September 2025
The carers that are dealing with mother have and are very caring and thoughful when dealing with my mother. Tough job and they do it with a smile
And they keep me up dated at all times.
They keep mum flat clean and tidy and when mums having a tough time they sit with her.
Very pleased
19 August 2025
I have had a very good experience of all the carers who attend me. All of them were always polite and I soon got chatting and was at ease with them all. Getting my tea the the right colour was my only issue in the first few days! Overall I would recommend your company.
25 April 2025
The carers were wonderful and treated my father with the utmost dignity and respect, they were universally kind and caring and when we had the incorrect equipment they brought all the equipment we needed and explained what we needed. They always made my father comfortable and put him at ease, going
above and beyond to ensure his comfort and happiness. They were kind and caring to the rest of my family and explained every step sensitively. I could not have asked for a better set of carers
02 April 2025
Very kind and compassionate and totally reliable. always very cheerful
Always on time
Friendly
Took time to talk to my husband
They cared for my husband from June 2024 until February 2025 when he passed away at home
28 March 2025
The care team were fabulous, they were always on time and took the effort to talk to mum and dad. Valerie was excellent at keeping me updated with any changes or if a carer was delayed for any reason. Could not fault the service or care.
11 February 2025
All your young ladies really looked after my friend they were caring very gentle and very helpful. They looked after her for approximately seven or eight months starting with twice a day then progressing into three times a day eventually a full-time carer, plus the other girls coming in during the
day. Your head has sorted out all the problems with the medication which was a major headache, constantly went to the chemist to find out what has happened to the medication that hadn't been delivered. When I wasn't cooking for my, whoever was there would make her lunch for her.
10 February 2025
Back in October 2024 when the care was first provided we did not know a lot about care services and were very apprehensive about it. The Care Manger came and talked through everything and gave us the reassurance we needed, that worked out ok. Mum has had the carers for four month now and I have to
say they are very professional, reliable and caring making sure mum is out of bed washed and dressed and ready for the day. There are a few carers that come regularly that mum has got to know and enjoys some banter with.
They are always on time and I cannot recommend them enough as we have peace of mind that mum is looked after with care and compassion.
10 February 2025
Very professional and compassionate carers, seemed genuinely concerned for the welfare of my mother. They were in constant communication with me, asking me if there were any concerns I had regarding the care they were providing my mother. They are very conscientious in their work and only want to
provide the best care possible.
21 October 2024
First of all to say that the care itself was very thorough; everything was done with care and nothing missed e.g. checking pills. It was nice to know that the carers would always turn up on time and it would be one of 3 who we got to know and they us. (neither of these happens with all help teams).
If we had any questions or queries on anything related to my wife's care, it would be answered in good time. e.g. how do we get blister packs for the drugs?
With regard to management without any direct involvement, I can only say they appear to be a well-managed organisation. Finally just to say that the people were friendly. courteous and very helpful.
16 October 2024
In the beginning, the carers came in 4 times per day 7 days per week.
As we came to the end of the care period we agreed to reduce the visits to 2 times per day.
They got me out of bed in the morning and assisted me to the commode. Then they washed me and dressed me and they then escorted me to my
chair and made sure I was comfortable.
The carers were very friendly and efficient.
They were extremely helpful and they were on time for the visits.
Latest Reviews for SAP Care Services Ltd (Surrey)
05 February 2026
From the moment that we picked up with SAP I was bowled over by their professionalism, attention to detail, proactive and immediate responsive manner and their friendly, helpful nature every touch point.
Every member of the team was so kind and very friendly. You really did feel that everyone
genuinely cared.
Even in the most trying of circumstances and times everyone we dealt with at SAP was just so supportive.
This company and their staff have totally revived my faith the care sector. I would not hesitate to recommend this team to anyone, they are all amazing. We could not have survived this past month without them. Literally.
05 February 2026
We used this care provider when our mum required immediate care following discharge from hospital, and the team couldn't have been more helpful. They were professional, caring, efficient and informative throughout.
To illustrate this point, when 24-hour care was urgently required for a week, the
Reigate office arranged everything immediately and did so in such a calm and reassuring manner. This was so important when you're under a great deal of stress.
The entire team of carers were friendly and highly professional. They always arrived on time, were always smiling and were happy to answer any questions or signpost us to further information when needed. Most importantly, they formed a genuine bond with our mum, which was something I hadn't expected but meant so much to us.
Thank you to the entire team. I cannot recommend this company highly enough.
19 January 2026
Your team came to our aid 18 months ago as you were setting up in this area. My father had been discharged fron Caterham Dean and needed a lot of initial care, you cared for him until he could again feed himself and improve in ever aspect. We then reduced the calls and time frames that were
necessary. You were allways accommodating to our needs. There was never a time that I was not able to contact your senior staff ie. Vallerie , who would always respond to our needs. This was very reassuring as I was often overseas. and knew my Father was being well cared for. There was a few hiccups with a member of staff but this was resolved and they were never rostard to my Father again.
Sadly my Father was a grand age and once again deteriorated having end of life care.
One of the carers was with us as my Father passed away, she was amazingly supportive and caring. I cannot express how much we appreciated this or finish this without expressing out thanks to Skha his key carer and ALL staff.
02 January 2026
My husband was dying of cancer at home. I was totally exhausted. Sap care were funded by a continuing care package. They arrived just in time as I could not continue alone. They arrived and were gentle, caring and happy in their work. They spoke to my husband with respect and gave him the time he
needed. 5 days before he died Sap care provided night sitters which enabled me to sleep for 61/2 hours per night. Such a gift at this very sad and stressful time. Thank you.
15 December 2025
Fantastic care providers. Nothing is too much trouble! The quality of care is second to none. They are caring, efficient and so so kind. I highly recommend them. They definitely go above and beyond my expectations. Im so please i have them in my corner with me!
03 November 2025
Well what can I say.. the home care provider SAP are the best care providers my mother has had. They look after my mother extremely well with her end of life care. They are respectful, friendly, kind and extremely professional. Keep me updated and answer any questions I may ask. I would most
definitely recommend this company to anyone who needs home care. I can find no fault in the service that they provide at all. Other home care providers could certainly learn from this exceptional outstanding home care provider.
28 October 2025
I cannot say enough wonderful things about the care my father received during the last month of his life. It was a very difficult time but everyone involved with his care went above and beyond for us. Mariana , Valerie and all of their team. There are not enough words, not enough Thank you's. We are
forever grateful.
10 September 2025
The carers that are dealing with mother have and are very caring and thoughful when dealing with my mother. Tough job and they do it with a smile
And they keep me up dated at all times.
They keep mum flat clean and tidy and when mums having a tough time they sit with her.
Very pleased
19 August 2025
I have had a very good experience of all the carers who attend me. All of them were always polite and I soon got chatting and was at ease with them all. Getting my tea the the right colour was my only issue in the first few days! Overall I would recommend your company.
25 April 2025
The carers were wonderful and treated my father with the utmost dignity and respect, they were universally kind and caring and when we had the incorrect equipment they brought all the equipment we needed and explained what we needed. They always made my father comfortable and put him at ease, going
above and beyond to ensure his comfort and happiness. They were kind and caring to the rest of my family and explained every step sensitively. I could not have asked for a better set of carers
02 April 2025
Very kind and compassionate and totally reliable. always very cheerful
Always on time
Friendly
Took time to talk to my husband
They cared for my husband from June 2024 until February 2025 when he passed away at home
28 March 2025
The care team were fabulous, they were always on time and took the effort to talk to mum and dad. Valerie was excellent at keeping me updated with any changes or if a carer was delayed for any reason. Could not fault the service or care.
11 February 2025
All your young ladies really looked after my friend they were caring very gentle and very helpful. They looked after her for approximately seven or eight months starting with twice a day then progressing into three times a day eventually a full-time carer, plus the other girls coming in during the
day. Your head has sorted out all the problems with the medication which was a major headache, constantly went to the chemist to find out what has happened to the medication that hadn't been delivered. When I wasn't cooking for my, whoever was there would make her lunch for her.
10 February 2025
Back in October 2024 when the care was first provided we did not know a lot about care services and were very apprehensive about it. The Care Manger came and talked through everything and gave us the reassurance we needed, that worked out ok. Mum has had the carers for four month now and I have to
say they are very professional, reliable and caring making sure mum is out of bed washed and dressed and ready for the day. There are a few carers that come regularly that mum has got to know and enjoys some banter with.
They are always on time and I cannot recommend them enough as we have peace of mind that mum is looked after with care and compassion.
10 February 2025
Very professional and compassionate carers, seemed genuinely concerned for the welfare of my mother. They were in constant communication with me, asking me if there were any concerns I had regarding the care they were providing my mother. They are very conscientious in their work and only want to
provide the best care possible.
21 October 2024
First of all to say that the care itself was very thorough; everything was done with care and nothing missed e.g. checking pills. It was nice to know that the carers would always turn up on time and it would be one of 3 who we got to know and they us. (neither of these happens with all help teams).
If we had any questions or queries on anything related to my wife's care, it would be answered in good time. e.g. how do we get blister packs for the drugs?
With regard to management without any direct involvement, I can only say they appear to be a well-managed organisation. Finally just to say that the people were friendly. courteous and very helpful.
16 October 2024
In the beginning, the carers came in 4 times per day 7 days per week.
As we came to the end of the care period we agreed to reduce the visits to 2 times per day.
They got me out of bed in the morning and assisted me to the commode. Then they washed me and dressed me and they then escorted me to my
chair and made sure I was comfortable.
The carers were very friendly and efficient.
They were extremely helpful and they were on time for the visits.