SAP Care Services Ltd (Surrey)

Hamilton House, 87-89 Bell Street, Reigate RH2 7AN
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9.9 17 Reviews
  • SAP Care Services Ltd (Surrey), Reigate
SAP Care Services Ltd provides compassionate home care services in people's own homes.

Home care services include assistance with personal care (showering, dressing, going to the toilet, getting out of bed), help with household tasks, assistance getting to medical and social appointments etc.

Caring, trained home care staff treat people requiring care with respect.
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Care Provided by SAP Care Services Ltd (Surrey)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £24 – £26.40

Our care visits start from 30 mins. We charge different rates according to the length of the visit and the times required. Weekend rates are different to weekday rates. Bank Holidays are charged at time and a half with Christmas Day and New Year's Day charged at double. Our assessments are free of charge.

These prices are only a guideline, please contact SAP Care Services Ltd (Surrey) to find out the exact price for your requirements.

Contact SAP Care Services Ltd (Surrey) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact SAP Care Services Ltd (Surrey) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Usebia Muzondo (Manager)

SAP Care Services Ltd (Surrey) Reviews (17)

9.9

SAP Care Services Ltd (Surrey) has a Review Score of 9.9 (9.893) out of 10, based on 17 reviews in the last 2 years.
Over all time SAP Care Services Ltd (Surrey) has 17 reviews.

Overall Experience
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Total of 17, showing 1-17
Review from M C (Next of Kin) published on 5 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment that we picked up with SAP I was bowled over by their professionalism, attention to detail, proactive and immediate responsive manner and their friendly, helpful nature every touch point.


Every member of the team was so kind and very friendly. You really did feel that everyone genuinely

cared.


Even in the most trying of circumstances and times everyone we dealt with at SAP was just so supportive.


This company and their staff have totally revived my faith the care sector. I would not hesitate to recommend this team to anyone, they are all amazing. We could not have survived this past month without them. Literally.

Reply from Vallerie Madzikanda, Care Coordinator at SAP Care Services Ltd (Surrey)Thank you so much for sharing your wonderful feedback. Knowing that you genuinely felt supported means everything to us and we will sure pass on your comments to the team. Thank you for your recommendation, it means a great deal to us.
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Review from J C (Son of Client) published on 5 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We used this care provider when our mum required immediate care following discharge from hospital, and the team couldn't have been more helpful. They were professional, caring, efficient and informative throughout.


To illustrate this point, when 24-hour care was urgently required for a week, the

Reigate office arranged everything immediately and did so in such a calm and reassuring manner. This was so important when you're under a great deal of stress.


The entire team of carers were friendly and highly professional. They always arrived on time, were always smiling and were happy to answer any questions or signpost us to further information when needed. Most importantly, they formed a genuine bond with our mum, which was something I hadn't expected but meant so much to us.


Thank you to the entire team. I cannot recommend this company highly enough.

Reply from Vallerie Madzikanda, Care Coordinator at SAP Care Services Ltd (Surrey)Thank you for your lovely feedback. We are so glad to have stepped in quickly and support your mother. Its really encouraging to hear that we helped put you at ease and that our carers built such a meaningful connection with your mother. We appreciate your recommendation and trust in our team.
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Review from Angela N (Daughter of Client) published on 19 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Your team came to our aid 18 months ago as you were setting up in this area. My father had been discharged fron Caterham Dean and needed a lot of initial care, you cared for him until he could again feed himself and improve in ever aspect. We then reduced the calls and time frames that were necessary.
You were allways accommodating to our needs. There was never a time that I was not able to contact your senior staff ie. Vallerie , who would always respond to our needs. This was very reassuring as I was often overseas. and knew my Father was being well cared for. There was a few hiccups with a member of staff but this was resolved and they were never rostard to my Father again.
Sadly my Father was a grand age and once again deteriorated having end of life care.
One of the carers was with us as my Father passed away, she was amazingly supportive and caring. I cannot express how much we appreciated this or finish this without expressing out thanks to Skha his key carer and ALL staff.
Reply from Vallerie Madzikanda, Care Coordinator at SAP Care Services Ltd (Surrey)Thank you so much for taking your time to share your experience with us. It was a privilege to support you and your father and we are grateful that you trusted us even when you were overseas. We appreciate your understanding regarding the early hiccups and we are glad we were able to resolve them promptly. Thank you and we are so pleased that we were able to make a difference in your father's life from discharge through to the end of his life.
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Review from Sarah D (Wife of Client) published on 2 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was dying of cancer at home. I was totally exhausted. Sap care were funded by a continuing care package. They arrived just in time as I could not continue alone. They arrived and were gentle, caring and happy in their work. They spoke to my husband with respect and gave him the time he needed.
5 days before he died Sap care provided night sitters which enabled me to sleep for 61/2 hours per night. Such a gift at this very sad and stressful time. Thank you.
Reply from Vallerie Madzikanda, Care Coordinator at SAP Care Services Ltd (Surrey)Thank you for sharing your experience. We are truly honored to have supported you and your husband. Knowing our care brought comfort and allowed you some much needed rest means a great deal to us. We appreciate your feedback.
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Review from Karen S (Friend of Client) published on 15 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic care providers. Nothing is too much trouble! The quality of care is second to none. They are caring, efficient and so so kind. I highly recommend them. They definitely go above and beyond my expectations. Im so please i have them in my corner with me!
Reply from Vallerie Madzikanda, Care Coordinator at SAP Care Services Ltd (Surrey)Thank you so much for your wonderful feedback it means a lot to the whole team. We are delighted to hear that you feel supported and that our care is making a positive difference. We are honoured to be in your corner.
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Review from Sharon D (Daughter of Client) published on 3 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Well what can I say.. the home care provider SAP are the best care providers my mother has had. They look after my mother extremely well with her end of life care. They are respectful, friendly, kind and extremely professional. Keep me updated and answer any questions I may ask. I would most definitely
recommend this company to anyone who needs home care. I can find no fault in the service that they provide at all. Other home care providers could certainly learn from this exceptional outstanding home care provider.
Reply from Vallerie Madzikanda, Care Coordinator at SAP Care Services Ltd (Surrey)We truly appreciate your kind words and are honored to take care of your mother. Our team is dedicated to providing compassionate, respectful and person-centred care and it means a great deal to know that our efforts are making a difference. Thank you again for your recommendation.
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Review from A B (Daughter of Client) published on 28 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot say enough wonderful things about the care my father received during the last month of his life. It was a very difficult time but everyone involved with his care went above and beyond for us. Mariana , Valerie and all of their team. There are not enough words, not enough Thank you's. We are
forever grateful.
Reply from Vallerie Madzikanda, Care Coordinator at SAP Care Services Ltd (Surrey)Thank you so much for your heartfelt words, we are grateful for your feedback. It truly means a lot to us to know that we were able to provide comfort and support to your father and your family at such a difficult time. We are honored to have been part of his journey.
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Review from R G (Son of Client) published on 10 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers that are dealing with mother have and are very caring and thoughful when dealing with my mother. Tough job and they do it with a smile
And they keep me up dated at all times.
They keep mum flat clean and tidy and when mums having a tough time they sit with her.
Very pleased
Reply from Vallerie Madzikanda, Care Coordinator at SAP Care Services Ltd (Surrey)Thank you so much for your kind words and for taking time to share your experience with us. We were truly grateful for the opportunity to take care of your your mother. We will share your lovely comment with the team.
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Review from Susan W (Client) published on 19 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had a very good experience of all the carers who attend me. All of them were always polite and I soon got chatting and was at ease with them all. Getting my tea the the right colour was my only issue in the first few days! Overall I would recommend your company.
Reply from Vallerie Madzikanda, Care Coordinator at SAP Care Services Ltd (Surrey)Thank you so much for your lovely feedback. We are happy that you felt comfortable with our carers and we managed to get your tea just the way you like it. Your recommendation means a lot to us, thank you.
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Review from Fizza A (Daughter of Client) published on 25 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers were wonderful and treated my father with the utmost dignity and respect, they were universally kind and caring and when we had the incorrect equipment they brought all the equipment we needed and explained what we needed. They always made my father comfortable and put him at ease, going
above and beyond to ensure his comfort and happiness. They were kind and caring to the rest of my family and explained every step sensitively. I could not have asked for a better set of carers
Reply from Vallerie Madzikanda, Care Coordinator at SAP Care Services Ltd (Surrey)Thank you so much for your kind and heartfelt words. It means a lot to us to hear that our carers were able to support your father with dignity, compassion, and respect. We always aim to go above and beyond, providing not only professional care but also genuine comfort and kindness. Thank you again for taking the time to share your experience.
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Review from Margaret B (Wife of Client) published on 2 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very kind and compassionate and totally reliable. always very cheerful
Always on time
Friendly
Took time to talk to my husband
They cared for my husband from June 2024 until February 2025 when he passed away at home
Reply from Vallerie Madzikanda, Care Coordinator at SAP Care Services Ltd (Surrey)Thank you so much for your kind words and for taking the time to share your experience. It means a lot to us to hear that our team was able to provide compassionate and reliable care for your husband. We always strive to offer not just support but also companionship, and we're grateful to know that our care made a difference.
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Review from Kerry A (Daughter of Client) published on 28 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care team were fabulous, they were always on time and took the effort to talk to mum and dad. Valerie was excellent at keeping me updated with any changes or if a carer was delayed for any reason. Could not fault the service or care.
Reply from Vallerie Madzikanda, Care Coordinator at SAP Care Services Ltd (Surrey)Thank you so much for your kind words and for taking the time to share your experience. We are delighted to hear that you are pleased with the care and support that we provide. It truly means a lot to receive such positive feedback.
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Review from Bob W (Friend of Client) published on 11 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All your young ladies really looked after my friend they were caring very gentle and very helpful. They looked after her for approximately seven or eight months starting with twice a day then progressing into three times a day eventually a full-time carer, plus the other girls coming in during the day.
Your head has sorted out all the problems with the medication which was a major headache, constantly went to the chemist to find out what has happened to the medication that hadn't been delivered. When I wasn't cooking for my, whoever was there would make her lunch for her.
Reply from Vallerie Madzikanda, Care Coordinator at SAP Care Services Ltd (Surrey)We sincerely appreciate you taking the time to share your experience. It means so much to hear that our carers were able to provide compassionate and professional support to your friend and that their dedication and communication helped bring you peace of mind.
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Review from Natalie O (Daughter of Client) published on 10 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Back in October 2024 when the care was first provided we did not know a lot about care services and were very apprehensive about it. The Care Manger came and talked through everything and gave us the reassurance we needed, that worked out ok. Mum has had the carers for four month now and I have to say
they are very professional, reliable and caring making sure mum is out of bed washed and dressed and ready for the day. There are a few carers that come regularly that mum has got to know and enjoys some banter with.
They are always on time and I cannot recommend them enough as we have peace of mind that mum is looked after with care and compassion.
Reply from Vallerie Madzikanda, Care Coordinator at SAP Care Services Ltd (Surrey)Thank you so much for your kind words and for taking the time to share your experience. It's wonderful to know that your mum is receiving the care and companionship she deserves and that our team has been able to make a positive difference in her life. Your recommendation is incredibly valued, and we will continue to do our very best to provide the highest standard of care.
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Review from S B (Son of Client) published on 10 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very professional and compassionate carers, seemed genuinely concerned for the welfare of my mother. They were in constant communication with me, asking me if there were any concerns I had regarding the care they were providing my mother. They are very conscientious in their work and only want to provide
the best care possible.
Reply from Vallerie Madzikanda, Care Coordinator at SAP Care Services Ltd (Surrey)Thank you so much for your lovely feedback. We are touched by your kind words and are so glad we could support your mother.
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Review from R S (Husband of Client) published on 21 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
First of all to say that the care itself was very thorough; everything was done with care and nothing missed e.g. checking pills. It was nice to know that the carers would always turn up on time and it would be one of 3 who we got to know and they us. (neither of these happens with all help teams).
If we had any questions or queries on anything related to my wife's care, it would be answered in good time. e.g. how do we get blister packs for the drugs?
With regard to management without any direct involvement, I can only say they appear to be a well-managed organisation. Finally just to say that the people were friendly. courteous and very helpful.
Reply from Vallerie Madzikanda, Marketing at SAP Care Services Ltd (Surrey)Thank you for your review. We appreciate your feedback and are delighted to hear about your positive experience with SAP Carers.
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Review from E T (Client) published on 16 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
In the beginning, the carers came in 4 times per day 7 days per week.
As we came to the end of the care period we agreed to reduce the visits to 2 times per day.
They got me out of bed in the morning and assisted me to the commode. Then they washed me and dressed me and they then escorted me to my
chair and made sure I was comfortable.
The carers were very friendly and efficient.
They were extremely helpful and they were on time for the visits.
Reply from Vallerie Madzikanda, Marketing at SAP Care Services Ltd (Surrey)Thank you for your heartfelt review. We are delighted to hear that our team has provided the care and support you need. Your feedback is greatly appreciated.
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Current Review Score: 9.9 (9.893)

Overview of Review Score

The Review Score of 9.9 (9.893) out of 10 for SAP Care Services Ltd (Surrey) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.968 for SAP Care Services Ltd (Surrey) is calculated as follows: ( (91 Excellents x 5) + (3 Goods x 4) ) ÷ 94 Ratings = 4.968
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for SAP Care Services Ltd (Surrey) is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.925
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (2)

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Mariana Cardoso Guerra Ferreira

Job Title: Assistant Care Coordinator Joined: 2025

Mariana is an Assistant Care Coordinator at SAP Care Services, bringing with her a wealth of experience from both home care and care homes. Having worked across all areas of care, she understands the challenges and rewards of supporting others. Passionate about making a real difference, Mariana is approachable, supportive, and always ready to listen, ensuring clients and carers feel valued and well looked after.

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Vallerie

Job Title: Care Coordinator Joined: 2023

Vallerie is a Care Coordinator at SAP Care Services and has been working in care for a number of years. With her experience in the field, she brings knowledge, dedication, and a genuine passion for supporting others. Vallerie is approachable and committed to ensuring both clients and carers feel supported and cared for.

Frequently Asked Questions about SAP Care Services Ltd (Surrey)

What Type of Services does SAP Care Services Ltd (Surrey) offer?

SAP Care Services Ltd (Surrey) offers Home Care.

How many Carers does SAP Care Services Ltd (Surrey) employ?

SAP Care Services Ltd (Surrey) employs 12 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SAP Care Services Ltd (Surrey) to verify any information. View our terms and conditions. SAP Care Services Ltd (Surrey) has an Enhanced Service - more info.