SAP Care Services Ltd (Surrey)

I do not have one bad word to say about anyone at SAP. They have provided care for my uncle for nearly a year now & they have gone above and beyond to help him/us. Upon discharge from hospital after a fall, the hospital provided their own terrible care for 72hrs. When SAP returned they immediately knew something wasn't right & literally saved his life and alerting every care team. Within a day of SAP returning, due to their genuine care, professionalism & proactive approach - he started to get better. Their communication with me as I live 2 hrs away is amazing; always keeping me in the loop with everything. Even though everyone that cares for him are great, the service provided by Marianne, Patricia and Valerie has been exceptional; Marianna even went to get my uncles dog from the person looking after him, just because she knew it would cheer him up & even checking in when she's not working. I honestly cannot thank them all enough and have recommended SAP to everyone. Thank you so much

From the moment that we picked up with SAP I was bowled over by their professionalism, attention to detail, proactive and immediate responsive manner and their friendly, helpful nature every touch point.

Every member of the team was so kind and very friendly. You really did feel that everyone genuinely cared.

Even in the most trying of circumstances and times everyone we dealt with at SAP was just so supportive.

This company and their staff have totally revived my faith the care sector. I would not hesitate to recommend this team to anyone, they are all amazing. We could not have survived this past month without them. Literally.

We used this care provider when our mum required immediate care following discharge from hospital, and the team couldn't have been more helpful. They were professional, caring, efficient and informative throughout.

To illustrate this point, when 24-hour care was urgently required for a week, the Reigate office arranged everything immediately and did so in such a calm and reassuring manner. This was so important when you're under a great deal of stress.

The entire team of carers were friendly and highly professional. They always arrived on time, were always smiling and were happy to answer any questions or signpost us to further information when needed. Most importantly, they formed a genuine bond with our mum, which was something I hadn't expected but meant so much to us.

Thank you to the entire team. I cannot recommend this company highly enough.

One of the carers was with us as my Father passed away, she was amazingly supportive and caring. I cannot express how much we appreciated this or finish this without expressing out thanks to Skha his key carer and ALL staff.

My husband was dying of cancer at home. I was totally exhausted. Sap care were funded by a continuing care package. They arrived just in time as I could not continue alone. They arrived and were gentle, caring and happy in their work. They spoke to my husband with respect and gave him the time he needed. 5 days before he died Sap care provided night sitters which enabled me to sleep for 61/2 hours per night. Such a gift at this very sad and stressful time. Thank you.

Fantastic care providers. Nothing is too much trouble! The quality of care is second to none. They are caring, efficient and so so kind. I highly recommend them. They definitely go above and beyond my expectations. Im so please i have them in my corner with me!

Well what can I say.. the home care provider SAP are the best care providers my mother has had. They look after my mother extremely well with her end of life care. They are respectful, friendly, kind and extremely professional. Keep me updated and answer any questions I may ask. I would most definitely recommend this company to anyone who needs home care. I can find no fault in the service that they provide at all. Other home care providers could certainly learn from this exceptional outstanding home care provider.

I cannot say enough wonderful things about the care my father received during the last month of his life. It was a very difficult time but everyone involved with his care went above and beyond for us. Mariana , Valerie and all of their team. There are not enough words, not enough Thank you's. We are forever grateful.

Very pleased

I have had a very good experience of all the carers who attend me. All of them were always polite and I soon got chatting and was at ease with them all. Getting my tea the the right colour was my only issue in the first few days! Overall I would recommend your company.

The carers were wonderful and treated my father with the utmost dignity and respect, they were universally kind and caring and when we had the incorrect equipment they brought all the equipment we needed and explained what we needed. They always made my father comfortable and put him at ease, going above and beyond to ensure his comfort and happiness. They were kind and caring to the rest of my family and explained every step sensitively. I could not have asked for a better set of carers

They cared for my husband from June 2024 until February 2025 when he passed away at home

The care team were fabulous, they were always on time and took the effort to talk to mum and dad. Valerie was excellent at keeping me updated with any changes or if a carer was delayed for any reason. Could not fault the service or care.

All your young ladies really looked after my friend they were caring very gentle and very helpful. They looked after her for approximately seven or eight months starting with twice a day then progressing into three times a day eventually a full-time carer, plus the other girls coming in during the day. Your head has sorted out all the problems with the medication which was a major headache, constantly went to the chemist to find out what has happened to the medication that hadn't been delivered. When I wasn't cooking for my, whoever was there would make her lunch for her.

Very professional and compassionate carers, seemed genuinely concerned for the welfare of my mother. They were in constant communication with me, asking me if there were any concerns I had regarding the care they were providing my mother. They are very conscientious in their work and only want to provide the best care possible.

They are always on time and I cannot recommend them enough as we have peace of mind that mum is looked after with care and compassion.

With regard to management without any direct involvement, I can only say they appear to be a well-managed organisation. Finally just to say that the people were friendly. courteous and very helpful.

They were extremely helpful and they were on time for the visits.