Submit a Review for Heritage Healthcare North Tyneside
Unit 25, Apex Business Village, Cramlington, NE23 7BF
View Full Details of Heritage Healthcare North TynesideLatest Reviews for Heritage Healthcare North Tyneside
24 July 2025
We met the manager and I was impressed by her warmth and commitment to help my husband who had been in hospital for 3 weeks. This continued with the carer who came on time and was most respectful and efficient with his duties and helping my husband. His help with showering and dressing him for the day was excellent. The carer also tidied the bathroom and offered to make the bed for me. This was most appreciated as I am recovering from a stroke. I wouldn't hesitate in recommending Heritage to all that needed care and help in their home and recommend the manager and her team to all that needed care and dignity and her experience.and efficiency.
28 May 2025
We are new to needing home care and it wasn't an easy decision to allow strangers into my mother's life. I have to say that from the very start, it was clear to see that this was a company that was driven by passion, for making a difference for the people they look after. Their approach has been professional, but at the same time on a very personal level. They are becoming my mother's 'bestie' and for that i'm extremely grateful to and so pleased that we chose Heritage. My only regret - that we didn't find them sooner.
16 May 2025
We have been using the providers since March and have been very happy with them. Standard of care has been exemplary. The providers have been responsive and are making sure that we have carers who are known to us and flexible in meeting our needs. I would happily recommend Heritage Healthcare to anyone, especially for full time care.
15 May 2025
All staff do an excellent professional job. Friendly lovely staff.
13 May 2025
I can honestly say that Heritage Care provide the highest level of care I've seen in many years.. Compassionate, considerate and fully respecting my Fathers dignity at all times No matter which care giver calls we know that they have the same high standards and Our Dad is in safe professional hands Dad sends a personal Thank You
24 April 2025
We highly recommend Heritage Healthcare North Tyneside. The management of our parents' care plan; the professional, well trained Carers; and the flexibility to change care requirements as needed are all excellent. In addition, the guidance and expertise provided to help us navigate the NHS and other elder care resources is invaluable. The Carers are compassionate and bring joy to our parents' lives every day. The help and support they provide has changed our lives and the lives of our parents very much for the better.
11 April 2025
This company is simply the best. The care kindness and compassion that the managers and team have shown my Mam is second to none. They regularly update me on my Mams health and alert us to any changes in her behaviour and everyday needs. On one occasion my Mam mentioned some make up that she needed and the by the next day it she received it. This just goes to show that this company always put their client's needs first. My Mam feels happy and safe with the team and has quickly bonded with them. I now have peace of mind that my Mam is safe and very well looked after by this amazing team. If I could give 6 stars I would!!
04 April 2025
they have been an absolute godsend. They have taken much of the pressure off myself and made the experience for my father the best they can. I know that he is cared for correctly and also any concerns are dealt with in the correct manner.
14 January 2025
The team offer a really genuine, caring and professional service. They looked after my mum while we had a short break away and I felt reassured that I could relax and know she was in safe hands. Their care plan is thorough, communication excellent and they built a lovely relationship with my mum. I wouldn't hesitate to recommend and we will definitely be using their services again.
13 November 2024
What a fantastic care company this is, I can really recommend them. The care and respect that was shown to my father while I went on holiday was really a first-class professional service with built-in sensitivity and support that made me feel that I was almost leaving Dad with an extended family as he really enjoyed all the help, company, and assistance that he received. Special thank you to a wonderful team.
30 September 2024
Very efficient and courteous service making sure that clients' needs are met. Friendly and patient as the client has mobility issues and suffers from vascular dementia. The client is made comfortable for bedtime and time is always made for a chat and a drink. The flat is always checked before leaving, lights etc turned off and door locked and safe key secured. Staff have also asked if there is anything else they could do to help. The staff have also given text feedback to advise of any issues. The help the client and family have received has been excellent and supportive.
30 September 2024
It's great knowing that someone has eyes on my mum every day. I know that she is eating properly and she is taking her medication thanks to Heritage Healthcare. Every carer is lovely with Mum and she likes them all. They let me know straight away if Mum has any issues. They are professional and punctual and I'm very happy with the service they provide.
Latest Reviews for Heritage Healthcare North Tyneside
24 July 2025
We met the manager and I was impressed by her warmth and commitment to help my husband who had been in hospital for 3 weeks. This continued with the carer who came on time and was most respectful and efficient with his duties and helping my husband. His help with showering and dressing him for the day was excellent. The carer also tidied the bathroom and offered to make the bed for me. This was most appreciated as I am recovering from a stroke. I wouldn't hesitate in recommending Heritage to all that needed care and help in their home and recommend the manager and her team to all that needed care and dignity and her experience.and efficiency.
28 May 2025
We are new to needing home care and it wasn't an easy decision to allow strangers into my mother's life. I have to say that from the very start, it was clear to see that this was a company that was driven by passion, for making a difference for the people they look after. Their approach has been professional, but at the same time on a very personal level. They are becoming my mother's 'bestie' and for that i'm extremely grateful to and so pleased that we chose Heritage. My only regret - that we didn't find them sooner.
16 May 2025
We have been using the providers since March and have been very happy with them. Standard of care has been exemplary. The providers have been responsive and are making sure that we have carers who are known to us and flexible in meeting our needs. I would happily recommend Heritage Healthcare to anyone, especially for full time care.
15 May 2025
All staff do an excellent professional job. Friendly lovely staff.
13 May 2025
I can honestly say that Heritage Care provide the highest level of care I've seen in many years.. Compassionate, considerate and fully respecting my Fathers dignity at all times No matter which care giver calls we know that they have the same high standards and Our Dad is in safe professional hands Dad sends a personal Thank You
24 April 2025
We highly recommend Heritage Healthcare North Tyneside. The management of our parents' care plan; the professional, well trained Carers; and the flexibility to change care requirements as needed are all excellent. In addition, the guidance and expertise provided to help us navigate the NHS and other elder care resources is invaluable. The Carers are compassionate and bring joy to our parents' lives every day. The help and support they provide has changed our lives and the lives of our parents very much for the better.
11 April 2025
This company is simply the best. The care kindness and compassion that the managers and team have shown my Mam is second to none. They regularly update me on my Mams health and alert us to any changes in her behaviour and everyday needs. On one occasion my Mam mentioned some make up that she needed and the by the next day it she received it. This just goes to show that this company always put their client's needs first. My Mam feels happy and safe with the team and has quickly bonded with them. I now have peace of mind that my Mam is safe and very well looked after by this amazing team. If I could give 6 stars I would!!
04 April 2025
they have been an absolute godsend. They have taken much of the pressure off myself and made the experience for my father the best they can. I know that he is cared for correctly and also any concerns are dealt with in the correct manner.
14 January 2025
The team offer a really genuine, caring and professional service. They looked after my mum while we had a short break away and I felt reassured that I could relax and know she was in safe hands. Their care plan is thorough, communication excellent and they built a lovely relationship with my mum. I wouldn't hesitate to recommend and we will definitely be using their services again.
13 November 2024
What a fantastic care company this is, I can really recommend them. The care and respect that was shown to my father while I went on holiday was really a first-class professional service with built-in sensitivity and support that made me feel that I was almost leaving Dad with an extended family as he really enjoyed all the help, company, and assistance that he received. Special thank you to a wonderful team.
30 September 2024
Very efficient and courteous service making sure that clients' needs are met. Friendly and patient as the client has mobility issues and suffers from vascular dementia. The client is made comfortable for bedtime and time is always made for a chat and a drink. The flat is always checked before leaving, lights etc turned off and door locked and safe key secured. Staff have also asked if there is anything else they could do to help. The staff have also given text feedback to advise of any issues. The help the client and family have received has been excellent and supportive.
30 September 2024
It's great knowing that someone has eyes on my mum every day. I know that she is eating properly and she is taking her medication thanks to Heritage Healthcare. Every carer is lovely with Mum and she likes them all. They let me know straight away if Mum has any issues. They are professional and punctual and I'm very happy with the service they provide.