Home Care Providers Owned by My Care

changed through unforeseen circumstances but we were usually warned by phone, our team changed personnel over the years as people moved on for a variety of reasons. New carers were helped by the existing team to learn the ropes. Some were chatty and full of stories. Others quietly got on with the job. All were professional and friendly not just to my wife but to me as well. Through difficult times they provided practical advice and support. My Care periodically asked me to recommend an 'outstanding carer'. I never did because they were all outstanding. Inevitably my wife passed away at the end of April but at home in her own bed thanks to our girls 9 of whom attended her funeral.

missed meds. They don't even know the guy drinks coffee, not tea and takes sweeteners, not sugar after two years. I could go on forever. Do not put your loved ones in the hands of this terrible company.

in water as they just shut the door immediately after use, even after a note was put up asking them to leave the microwave door open. Mum picked up a UTI and they didn't get her to wash her hands before giving her sandwiches, etc. even after I put up a note specifically asking them to. They were also asked to provide help with showering twice a week. If Mum wasn't keen on a shower, they just left her. Mum was lovely and could always be talked into having a shower, they just couldn't be bothered as it was only twice a week. This was extremely poor on their part. The office staff were extremely rude and abrupt when called. Mum went into respite care and My Care were very rude when told about this.

had I not decided to call in.
On phoning there seems to be no organisation as the person could not explain why no one appeared - on another occasion the morning carer did not appear I phoned only to be told - maybe the person is sick I don’t know! Don’t you have a sickness policy!
Not good enough - having a role as this company states it can provide does not seem to have the infrastructure to deliver.
Would I recommend this company to others - the carers who come in are lovely - the company they work for no I would not recommend.

third time this year been left high and dry due to rotas either being changed and her being missed or staff just failing to turn up. Last night my mother was left sitting, unable to get undressed for bed and without medication. Such instances have been too common. With the above in mind consideration is being given to relaying my concerns to the Care Inspectorate. It is hoped that this home care agency can retrieve the situation by getting their act together to ensure 100% cover.