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Home Care Providers Owned by Highland Ornate Ltd
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Highland Ornate Ltd Locations (5)
Care Provided
- Dementia
Care Provided
- Visiting Care
- Live-in Care
- Dementia
Care Provided
- Dementia
Care Provided
- Dementia
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Highland Ornate Ltd Reviews (10)
Reviews posted for members of Highland Ornate Ltd
Review of
Ornate Healthcare Services
from Jacqueline J (Daughter of Client) published on 24 March 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Ornate have been great at providing care for my mum. They have been adaptive to her needs and have spoken to her kindly. We are sorry to leave, but my mum is going into a care home.
The carers were good at explaining what mum needed to do and encouraged mum to be as independent as possible.
The carers were good at explaining what mum needed to do and encouraged mum to be as independent as possible.
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Review of
Ornate Healthcare Services
from Lorraine M (Daughter of Client) published on 22 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The care mum has been given from all of the carers she has had has been nothing short of excellent. Everyone has shown compassion and understanding and treated mum with respect as though she were their own relative. Mum has really enjoyed seeing them and really benefitted from their friendly and caring
attitudes. I could not have asked for a better care team and always felt she was in safe hands. Not only have they been there for mum they have been supportive to me and my family too. We are all extremely grateful to the whole team and now it's time for mum to move into a care home , we as a family have all said we will really miss seeing the carers.
If you're looking for a care team for your loved one , I would highly recommend Ornate
If you're looking for a care team for your loved one , I would highly recommend Ornate
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Review of
Ornate Healthcare Services
from M O (Daughter of Client) published on 29 September 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Ornate care looked after my Mum for 6 months. I found they were a great team of caring people. They gave mum the best care and treated her with dignity and respect. The carers always arrived on time and never missed a visit. I really appreciate how they cared for my Mum.
Reply from ornate hc, Manager at Ornate Healthcare ServicesThank you for your support and for working with us It is always important to us when family is involved in the care, as it makes the job easier and support more personal
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Review of
Ornate Healthcare Services
from L H (Husband of Client) published on 3 June 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
ALL THE carers who provide care for my wife. Are Fantastic. Very polite. The management Team go above and beyond to provide a 10/10 service . We would highly recommend The Whole Team.
Thank you All
Thank you All
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Review of
Ornate Healthcare Services
from C C (Daughter of Client) published on 29 May 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have been very pleased with the carer's they have looked after my mum so well thank you for all your support.i will not hesitate to contact you in the future if I need any more assistance I have been very pleased with this company
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Review of
Ornate Healthcare Services
from J A (Son of Client) published on 12 March 2025 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
The company regularly failed to provide the care necessary, and even had carers providing my Dad with bowls of beans for food. He had dementia, they regularly failed to wash him for weeks and their excuse was my Dad with dementia, and brain damage was the fault. They left him soiled on many occasions,
and advised they would send better staff or do proper training. This never happened. Avoid at all costs. Companies like this should not be allowed to exist.
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Review of
Ornate Healthcare Services
from J O (Daughter of Client) published on 4 March 2025 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
I wouldn't use this company ever again, they are unprofessional, do not engage with client, cannot use equipment properly the list goes on and on.
Had 2 meeting with Management and Social Worker, both agreed they needed retraining but it didn't happen.
Had 2 meeting with Management and Social Worker, both agreed they needed retraining but it didn't happen.
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Review of
Ornate Healthcare Services
from Garry E (Client) published on 12 October 2023 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
You would do better to put your loved one in a kennel, than allow these cowboys near them. They rarely have the same person attend and when they do they send foreign girls so young they get embarrassed undressing you. They arrive when it suits them, not you and will lie when questioned as to the actual
time 07.15 amazingly becomes 08.00 am. They are rude, and ill-mannered and expect you to fall into their system rather than they meet your needs which is what they are paid to do. They have a few decent girls who actually do care and do a great job but they are very much the exception and not the norm. They are all foreign with the sole purpose of getting themselves and their families into the UK. Do not let this company in they are not good people.
Reply from Ornate HC, Knowsley Team at Ornate Healthcare ServicesHi Garry, it is a shame you felt this way about the service we provided to you. We have supported you since Dec 2022 and we believed we had a good working relationship with you. We understand that having new staff could be challenging, but due to the nature of the job, people leave or change roles and as such we need to recruit and train new competent staff. All our carers are trained and competent carers. We acknowledge that some of the carers are foreign nationals, but that does not define their competency and ability to do the Job. We wish you all the best and we will continue to improve, taking all feedback into consideration.
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Review of
Ornate Healthcare Services
from Julie T (Daughter of Client) published on 3 November 2021 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
What an absolutely fantastic bunch of staff they have! My father has 4 visits a day and they are brilliant with him. They tend to all his personal hygiene needs, showering him a few times a week. I generally leave everything out for them to access easily. The staff are kind, caring and very thoughtful.
They always ask if anything else needs doing. It’s hard as they’re all so busy but they always go over and beyond to make sure Dad is comfortable and has everything to hand. The manager has even been to tend to Dad when the carer couldn’t call one morning. They’re reliable, professional and having the app on my phone is great too as you can see when they’ve been in. Definitely recommend.
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Review of
Ornate Healthcare Services
from Michelle C (Daughter of Client) published on 26 October 2021 Submitted via Website • Report
Overall Experience
2.0 out of 5
2.0 out of 5
There is no organisation. Different carers sent on most visits, not many of them know how to cook meals so be prepared to buy pre-prepared meals so they can just heat up, or a piece of toast. Nothing exotic like an omelette. Anyway that aside, this company gave notice to the commissioning team without
notifying me so when they did their weeks notice, Mum had no carers as nobody had replaced the package. The people in charge of the rotas etc. do not have the experience of managing people or the needs of the user.
I would not use the company as they just bring stress and inability to give what they should as an approved care agency.
I would not use the company as they just bring stress and inability to give what they should as an approved care agency.
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Awards / Recognitions (0)
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Frequently Asked Questions about Highland Ornate Ltd
How many Agencies does Highland Ornate Ltd own?
Highland Ornate Ltd own 5 Agencies.
Which Highland Ornate Ltd Agencies have the highest review score?
Ornate Healthcare Services, Ornate Healthcare Tyne and Wear & Ornate Healthcare Merseyside has the highest review score.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Highland Ornate Ltd to verify any information. View our terms and conditions. Highland Ornate Ltd has a Basic Service – more info.