Home Care Providers Owned by Highland Ornate Ltd

The overnight carers who looked after my father in his last couple of months were exceptional. They treated my father like their own and went above and beyond what was required of them. I felt secure in the knowledge that my father was extremely well cared for which gave me peace of mind which in turn allowed me to spend time at my own home and recharge my batteries. Sadly, my father passed away last month but I am truely grateful for the fantastic care which was provided to him by ORNATE, thank you so much.

Ornate home care are unprofessional. The Care is to a poor standard. Lack of communication from carers. Inexperienced carers with little knowledge. Poor standard when dealing with clients ie personal care. Client left in a wet bed for hours. Some carers have issues with communication, which makes it difficult to give instructions. I would not recommend this company. However a few carers will go the extra mile, but the rest let the clients and company down.

They look after Mike very well, and it gives me time to do the things I need to do. The staff are caring, helpful, and always willing to do what you ask for. I really appreciate the support they provide and would recommend them to others.

The care my mum received was 5*. They treated her wonderfully, meeting all her needs with kindness and reacting to her changing needs. We couldn't ask for better care provided by ladies who genuinely cared about my mum.

Thank you to all at Ornate Health Care

The carers were good at explaining what mum needed to do and encouraged mum to be as independent as possible.

If you're looking for a care team for your loved one , I would highly recommend Ornate

Ornate care looked after my Mum for 6 months. I found they were a great team of caring people. They gave mum the best care and treated her with dignity and respect. The carers always arrived on time and never missed a visit. I really appreciate how they cared for my Mum.

Thank you All

I have been very pleased with the carer's they have looked after my mum so well thank you for all your support.i will not hesitate to contact you in the future if I need any more assistance I have been very pleased with this company

The company regularly failed to provide the care necessary, and even had carers providing my Dad with bowls of beans for food. He had dementia, they regularly failed to wash him for weeks and their excuse was my Dad with dementia, and brain damage was the fault. They left him soiled on many occasions, and advised they would send better staff or do proper training. This never happened. Avoid at all costs. Companies like this should not be allowed to exist.

Had 2 meeting with Management and Social Worker, both agreed they needed retraining but it didn't happen.

You would do better to put your loved one in a kennel, than allow these cowboys near them. They rarely have the same person attend and when they do they send foreign girls so young they get embarrassed undressing you. They arrive when it suits them, not you and will lie when questioned as to the actual time 07.15 amazingly becomes 08.00 am. They are rude, and ill-mannered and expect you to fall into their system rather than they meet your needs which is what they are paid to do. They have a few decent girls who actually do care and do a great job but they are very much the exception and not the norm. They are all foreign with the sole purpose of getting themselves and their families into the UK. Do not let this company in they are not good people.

What an absolutely fantastic bunch of staff they have! My father has 4 visits a day and they are brilliant with him. They tend to all his personal hygiene needs, showering him a few times a week. I generally leave everything out for them to access easily. The staff are kind, caring and very thoughtful. They always ask if anything else needs doing. It’s hard as they’re all so busy but they always go over and beyond to make sure Dad is comfortable and has everything to hand. The manager has even been to tend to Dad when the carer couldn’t call one morning. They’re reliable, professional and having the app on my phone is great too as you can see when they’ve been in. Definitely recommend.

I would not use the company as they just bring stress and inability to give what they should as an approved care agency.