Home Care Provider Owned by Allot Healthcare Services in North Yorkshire

  • Home Care Provider Owned by Allot Healthcare Services in North Yorkshire

Allot Healthcare Services Locations in North Yorkshire (1)

 

1 Home Care Provider owned by Allot Healthcare Services in North Yorkshire

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Allot Healthcare Services Ltd York

Unit 5, George Cayley Drive, York YO30 4XE 

1.7 10 reviews
  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
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Allot Healthcare Services Reviews in North Yorkshire (10)

Reviews Posted for members of Allot Healthcare Services

Overall Experience

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Review of

Allot Healthcare Services Ltd York

from Steve G (Husband of Client) published on 16 July 2025

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

We have had this care company for over a year. My wife had a severe stroke with very little mobility. They started off very good with her care. But have slowly declined. Most of the carers now are very inept at looking after my wife. If i complain to the management i get no response. They are the worst
care givers in York. They keep amending what the carers can do. AVOID THIS COMPANY

Reply from Tatenda Muchenje, Manager at Allot Healthcare Services Ltd York

Dear Mr G After having worked with you for over a year and trying our best to support your wife I feel that it is unfair for you to write such a review. I understand the situation that you are in is not easy but we have done our best to support you. Social worker has come and done a review and you have mentioned you want to stick with us. Our carers are by law to follow the support plan we get from social workers and the moving and handling risk assessment we get from the council. Carers are not allowed to use your personal moving and handling methods as these can be risky to your wife. We follow the professional advice from community occupational therapist and social workers. The management wont be able to convince staff to do what you want as this is against the law. We dont keep amending what the carers can do but we keep following what the occupational therapist tells us to do. It would really help if you get in touch with your social worker and occupational therapist.

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Review of

Allot Healthcare Services Ltd York

from John S (Son of Client) published on 16 September 2023

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Allot Care’s standard has dropped off since they took on my mother’s care in April. The current carer has poor language skills and seems to have come four times a day for three weeks with barely a break. I assume the provider is short of staff. I have just seen today’s carer come for mother’s lunch
call today; she went through to the kitchen to clean every surface (again!) while my mother was in her chair without a meal and needing the toilet. I explained to the carer that it would be better to prioritise my mother’s needs but she just stared at me.

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Review of

Allot Healthcare Services Ltd York

from J B (Relative of Client) published on 17 July 2023

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

A relative of mine had Allot Healthcare after discharge from hospital. The carers never interacted with them and barely spoke, when they did it would be between themselves in a 2nd language. Relative was very uncomfortable when carers spoke in 2nd language in front of them. Carers would arrive late
and leave earlier than the allotted time.

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Review of

Allot Healthcare Services Ltd York

from Sheila B (Wife of Client) published on 10 November 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my husband came out of hospital at the end of August 2022, Allot Healthcare were the care company appointed by the discharge team to look after him. In the 8 weeks that they cared for him, they have been amazing. Every one of the team members treated him with so much kindness and thoughtfulness.
They all introduced themselves when they first arrived, helped make his "second" breakfast and were a pleasure to have in our home. The care they gave him was superb, I can't rate them highly enough. Even when he was obviously in the final stages of life they looked after him with dignity.

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Review of

Allot Healthcare Services Ltd York

from Jenny L (Wife of Client) published on 14 September 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

8 weeks ago my husband returned from hospital very scared and unable to stand and walk. I also was unsure whether I could cope, never having experienced this situation before. Two Allot carers came four times a day and thanks to their patience, care, understanding and encouragement my husband now believes
in himself and regained his smile. He is also now standing in the hoist and making good progress thanks to the carers' efforts. They have become part of the team and our family. We have also had carers who have come regularly thanks to the management. They have helped me to think that I can do whatever the future holds for us both. They are always on time and so smiley and cheerful. Many thanks to everyone. I will always recommend them.

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Review of

Allot Healthcare Services Ltd York

from Keith L (Husband of Client) published on 2 September 2019

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank Allot Healthcare Services for the care they provided for my wife who sadly died 16 Aug 2019. The compassion shown and professionalism shown by the carers attending was beyond exceptional. Nothing appeared to be too much to ensure my wife had a comfortable ending to her life.
Thank
you.

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Review of

Allot Healthcare Services Ltd York

from Sue O (Wife of Client) published on 18 September 2018

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my husband died very shortly after Allot Healthcare Services started providing a regular care service for him. However, during that time, both he and I were very happy with the cheerful, friendly service provided by his carers. Always ready to do anything asked of them the most important thing
for us was just having regular visits with time to chat and provide emotional support for me at a very difficult time. I'm not supposed to use names here but I do hope that the managers will know who I'm talking about and pass on my grateful thanks to them.

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Review of

Allot Healthcare Services Ltd York

from Barbara D (Wife of Client) published on 14 August 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When the carers arrive, they are always bright, cheerful and friendly. They work hard to form a bond with my husband and have quite a few laughs together. My husband is very well looked after and is always well presented after they have been. They get him up, washed and dressed and they seem to have
pride in seeing him clean and happy. They treat us both with respect and often ask if there is anything more they can do to help. My life is much easier since having them.

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Review of

Allot Healthcare Services Ltd York

from Barbara H (Client) published on 9 August 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I must say my carer is always excellent but about 2 weeks ago I could not get them on time.

Reply from Tatenda Muchenje at Allot Healthcare Services Ltd York

Our Carers are normally on time but on this particular day there was a slight delay and Client had been informed as we normally do when Carers are running late.

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Review of

Allot Healthcare Services Ltd York

from Robert S (Client) assisted by family/friend published on 26 July 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have now been attended to for seven months. I am aware that my physical condition her deteriorated.
I am grateful for the care I have received and look forward to the future with confidence in your service.

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Awards / Recognitions (0)

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