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Allot Healthcare Services Ltd York has a Review Score of 1.7 (1.727) out of 10, based on 2 reviews in the last 2 years. Over all time Allot Healthcare Services Ltd York has 10 reviews.
Review from Steve G (Husband of Client) published on 16 July 2025
Submitted via Website •
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Overall Experience
2.0 out of 5
Reply from Tatenda Muchenje, Manager at Allot Healthcare Services Ltd York
Dear Mr G After having worked with you for over a year and trying our best to support your wife I feel that it is unfair for you to write such a review. I understand the situation that you are in is not easy but we have done our best to support you. Social worker has come and done a review and you have mentioned you want to stick with us. Our carers are by law to follow the support plan we get from social workers and the moving and handling risk assessment we get from the council. Carers are not allowed to use your personal moving and handling methods as these can be risky to your wife. We follow the professional advice from community occupational therapist and social workers. The management wont be able to convince staff to do what you want as this is against the law. We dont keep amending what the carers can do but we keep following what the occupational therapist tells us to do. It would really help if you get in touch with your social worker and occupational therapist.
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Treated with Dignity
Value for Money
Review from John S (Son of Client) published on 16 September 2023
Submitted via Website •
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Overall Experience
1.0 out of 5
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Treated with Dignity
Value for Money
Review from J B (Relative of Client) published on 17 July 2023
Submitted via Website •
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Overall Experience
1.0 out of 5
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Treated with Dignity
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Review from Sheila B (Wife of Client) published on 10 November 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
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Treated with Dignity
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Review from Jenny L (Wife of Client) published on 14 September 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
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Management
Treated with Dignity
Value for Money
Review from Keith L (Husband of Client) published on 2 September 2019
Submitted via Website •
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Overall Experience
5.0 out of 5
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Management
Treated with Dignity
Value for Money
Review from Sue O (Wife of Client) published on 18 September 2018
Submitted via Website •
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Overall Experience
5.0 out of 5
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Management
Treated with Dignity
Value for Money
Review from Barbara D (Wife of Client) published on 14 August 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Treated with Dignity
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Review from Barbara H (Client) published on 9 August 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Tatenda Muchenje at Allot Healthcare Services Ltd York
Our Carers are normally on time but on this particular day there was a slight delay and Client had been informed as we normally do when Carers are running late.
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Treated with Dignity
Value for Money
Review from Robert S (Client) assisted by family/friend published on 26 July 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 1.7 (1.727) out of 10 for Allot Healthcare Services Ltd York is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 1.7 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 1.727 for Allot Healthcare Services Ltd York is calculated as follows: ( (1 Satisfactorys x 3) + (6 Poors x 2) + (4 Very Poors x 1) ) ÷ 11 Ratings = 1.727
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Allot Healthcare Services Ltd York is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 29 Jul 2022
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