Allot Healthcare Services Ltd York

Unit 5, George Cayley Drive, York YO30 4XE
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1.8 10 Reviews
  • Allot Healthcare Services Ltd York, York
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Good to Know

Person in charge

  • Tatenda Muchenje (Manager)
Are you the Owner/Manager of Allot Healthcare Services Ltd York? View your Advertising Options

Allot Healthcare Services Ltd York Reviews (10)

1.8

Allot Healthcare Services Ltd York has a Review Score of 1.8 (1.833) out of 10, based on 1 reviews in the last 2 years.
Over all time Allot Healthcare Services Ltd York has 10 reviews.

Overall Experience
  • 7
  • 0
  • 0
  • 1
  • 2
Date Published
  • 10
  • 1
  • 1
  • 1
  • 9
Reviewer Connection to Allot Healthcare Services Ltd York
  • 4
  • 2
  • 2
  • 1
  • 1
Total of 10, showing 1-10
Review from Steve G (Husband of Client) published on 16 July 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
We have had this care company for over a year. My wife had a severe stroke with very little mobility. They started off very good with her care. But have slowly declined. Most of the carers now are very inept at looking after my wife. If i complain to the management i get no response. They are the worst
care givers in York. They keep amending what the carers can do. AVOID THIS COMPANY
Reply from Tatenda Muchenje, Manager at Allot Healthcare Services Ltd York

Dear Mr G After having worked with you for over a year and trying our best to support your wife I feel that it is unfair for you to write such a review. I understand the situation that you are in is not easy but we have done our best to support you. Social worker has come and done a review and you have mentioned you want to stick with us. Our carers are by law to follow the support plan we get from social workers and the moving and handling risk assessment we get from the council. Carers are not allowed to use your personal moving and handling methods as these can be risky to your wife. We follow the professional advice from community occupational therapist and social workers. The management wont be able to convince staff to do what you want as this is against the law. We dont keep amending what the carers can do but we keep following what the occupational therapist tells us to do. It would really help if you get in touch with your social worker and occupational therapist.

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Review from John S (Son of Client) published on 16 September 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Allot Care’s standard has dropped off since they took on my mother’s care in April. The current carer has poor language skills and seems to have come four times a day for three weeks with barely a break. I assume the provider is short of staff. I have just seen today’s carer come for mother’s lunch
call today; she went through to the kitchen to clean every surface (again!) while my mother was in her chair without a meal and needing the toilet. I explained to the carer that it would be better to prioritise my mother’s needs but she just stared at me.
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Review from J B (Relative of Client) published on 17 July 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
A relative of mine had Allot Healthcare after discharge from hospital. The carers never interacted with them and barely spoke, when they did it would be between themselves in a 2nd language. Relative was very uncomfortable when carers spoke in 2nd language in front of them. Carers would arrive late
and leave earlier than the allotted time.
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Review from Sheila B (Wife of Client) published on 10 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my husband came out of hospital at the end of August 2022, Allot Healthcare were the care company appointed by the discharge team to look after him. In the 8 weeks that they cared for him, they have been amazing. Every one of the team members treated him with so much kindness and thoughtfulness.
They all introduced themselves when they first arrived, helped make his "second" breakfast and were a pleasure to have in our home. The care they gave him was superb, I can't rate them highly enough. Even when he was obviously in the final stages of life they looked after him with dignity.
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Review from Jenny L (Wife of Client) published on 14 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
8 weeks ago my husband returned from hospital very scared and unable to stand and walk. I also was unsure whether I could cope, never having experienced this situation before. Two Allot carers came four times a day and thanks to their patience, care, understanding and encouragement my husband now believes
in himself and regained his smile. He is also now standing in the hoist and making good progress thanks to the carers' efforts. They have become part of the team and our family. We have also had carers who have come regularly thanks to the management. They have helped me to think that I can do whatever the future holds for us both. They are always on time and so smiley and cheerful. Many thanks to everyone. I will always recommend them.
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Review from Keith L (Husband of Client) published on 2 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank Allot Healthcare Services for the care they provided for my wife who sadly died 16 Aug 2019. The compassion shown and professionalism shown by the carers attending was beyond exceptional. Nothing appeared to be too much to ensure my wife had a comfortable ending to her life.
Thank
you.
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Review from Sue O (Wife of Client) published on 18 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sadly my husband died very shortly after Allot Healthcare Services started providing a regular care service for him. However, during that time, both he and I were very happy with the cheerful, friendly service provided by his carers. Always ready to do anything asked of them the most important thing
for us was just having regular visits with time to chat and provide emotional support for me at a very difficult time. I'm not supposed to use names here but I do hope that the managers will know who I'm talking about and pass on my grateful thanks to them.
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Review from Barbara D (Wife of Client) published on 14 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When the carers arrive, they are always bright, cheerful and friendly. They work hard to form a bond with my husband and have quite a few laughs together. My husband is very well looked after and is always well presented after they have been. They get him up, washed and dressed and they seem to have
pride in seeing him clean and happy. They treat us both with respect and often ask if there is anything more they can do to help. My life is much easier since having them.
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Review from Barbara H (Client) published on 9 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I must say my carer is always excellent but about 2 weeks ago I could not get them on time.
Reply from Tatenda Muchenje at Allot Healthcare Services Ltd York

Our Carers are normally on time but on this particular day there was a slight delay and Client had been informed as we normally do when Carers are running late.

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Review from Robert S (Client) assisted by family/friend published on 26 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have now been attended to for seven months. I am aware that my physical condition her deteriorated.
I am grateful for the care I have received and look forward to the future with confidence in your service.
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Current Review Score: 1.8 (1.833)

Overview of Review Score

The Review Score of 1.8 (1.833) out of 10 for Allot Healthcare Services Ltd York is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 1.8 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 1.833 for Allot Healthcare Services Ltd York is calculated as follows: ( (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 6 Ratings = 1.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Allot Healthcare Services Ltd York is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Jul 2022

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Allot Healthcare Services Ltd York

What Type of Services does Allot Healthcare Services Ltd York offer?

Allot Healthcare Services Ltd York offers Home Care.

How many Carers does Allot Healthcare Services Ltd York employ?

Allot Healthcare Services Ltd York employs 65 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Allot Healthcare Services Ltd York to verify any information. View our terms and conditions. Allot Healthcare Services Ltd York has an Basic Service - more info.