Home Care Provider Owned by Christies Care Group in Suffolk

  • Home Care Provider Owned by Christies Care Group in Suffolk

Christies Care Group Locations in Suffolk (1)

 

1 Home Care Provider owned by Christies Care Group in Suffolk

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Christies Care Ltd

Rose House, Street Farm Road, Saxmundham IP17 1AL 

9.8 200 reviews
"The service we received from Christies Care has been excellent from the very beginning. Well organised, clearly explained and superbly…"   Read all 200 reviews

Christies Care has over 30 years of experience providing high quality domiciliary care services to help people live well in their own homes. Twice rated 'Outstanding' by CQC (July 2019, December 2016), they give you the carers you need to help you… Read more about Christies Care Ltd

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £35.00 / hour
  • Live-In Care from £1,600 / week
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Christies Care Group Reviews in Suffolk (200)

Reviews Posted for members of Christies Care Group

Overall Experience

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Review of

Christies Care Ltd

from Barry d (Friend of Client) published on 15 August 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service we received from Christies Care has been excellent from the very beginning. Well organised, clearly explained and superbly executed. Would definitely recommend Christies. The carer bonded immediately with the client, and nothing was too much trouble.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you very much for your review. We value your feedback and are so pleased to hear this.

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Review of

Christies Care Ltd

from C H (Daughter of Client) published on 7 August 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a great experience with Christies care, the carer was unobtrusive abd dealt with any issues my Mum had with her dementia with no problems. Great record keeping and was good to be able to know what was going on with the app.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you very much for your review. We really appreciate you taking the time to share your feedback and I'm pleased to hear you and your mum had a great experience with our carers and team.

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Review of

Christies Care Ltd

from Lynda L (Daughter of Client) published on 7 July 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This was the first time we have used live in carer and were naturally apprehensive. However Christies were very efficient and reassuring. The lady who came to assess made us feel comfortable and confident. The carer they sent us was absolutely brilliant. The first day she was there she came across
a problem, which she swiftly dealt with, it was not easy for her as our gp was full to capacity and she was passed between 111 and the pharmacy and eventually sent back to the GP .She was very professional and capable and looked after my parents so well, cooking for them and even washing the clothes. We could not have wished for a better person to care for them. She also worked well with our regular carers to double up. As a retired professional myself, I can honestly say I couldn't have done better myself. Wouldn't hesitate to use Christies again.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you so much for your review. Reading your words makes me extremely pleased to hear how we and our carer has helped your parents and your family. We really appreciate your feedback, thank you again.

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Review of

Christies Care Ltd

from Karen G (Daughter of Client) published on 19 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Christies care were very knowledgeable and consciencious from the first phone call.
They set up a unique care package for my mum, and it worked very smoothely.
My mum was very well taken care of, and very safe.
The carers were all professional and personable.
Well done!

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you very much for your review. I am very happy to hear your mum was safe and taken care of. I am also pleased to hear this feedback on our Team. Thank you again.

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Review of

Christies Care Ltd

from Janet H (Daughter of Client) published on 13 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have successfully used Christies over the past 5 years to cover my mother's live-in carer's breaks. That carer is now leaving, and we have decided to move all Mum's care over to Christies. The New Client Team has been very helpful and responsive, in scheduling in carers that Mum has particularly
liked in the past, and also finding a carer at very short notice when we had to start the arrangement early due unforeseen circumstances. The quality of the carers in Mum's team is really excellent, thank you Christies.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you very much for your review. I am very pleased to hear how helpful the New Client Team have been. We are proud of our amazing carers, so hearing you are happy with their quality is excellent.

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Review of

Christies Care Ltd

from J C (Client) published on 21 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a very happy time together.I was cared for with thoughtfulness and kindness.I appreciated the pleasure that caring gave her.I had a good four weeks and was helped enormously on the road to recovery by her company.She fitted easily into my life and adjusted very quickly to her new surroundings.
She had was professional efficient and very hard working and lovely to live with.Thank you for matching us so well

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you very much for your review. I am so pleased to hear your experience with our carer and how well of a match you were.

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Review of

Christies Care Ltd

from Catherine B (Daughter of Client) published on 14 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a wonderful respite carer for my dad when he wasn't very well, she was brilliant with him and he has asked if she can come back again. Overall our experience with live in care and hourly care has been excellent and I cannot recommend Christies Care enough.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you so much for your review. The feedback you have given on our carer is lovely. I am very pleased we have been able to help your dad.

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Review of

Christies Care Ltd

from Flora G (Daughter of Client) published on 20 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been so impressed by and grateful for the amazing level of care provided by two carers. Both brought such warmth, professionalism, thoughtfulness, sensitivity, good humour and utter reliability to their work. My parents' health improved greatly as a result of this continued dedicated help and
the whole family has benefited from knowing our two precious elders are in safe hands. The support team have worked at short notice to meet our needs and we could not recommend the company more highly. Thank you!

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you so much for your review. It is amazing to hear the positive impact our carers have had with your parents. The feedback you have given on our carers is lovely. I am very pleased we have been able to help your family in this way.

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Review of

Christies Care Ltd

from Abigail W (Daughter of Client) published on 12 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not talk more highly of the live in carer, who looked after my father whilst we were away for a few days. She was exemplary, she got the measure of my father straight away and made a real bond with him. When asked by Christies Care if I would be happy to have the carer again, I responded that
I would positively ask for her in future.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you very much for your review. It is amazing to hear your feedback on our carer and how she made a real bond with your father straight away.

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Review of

Christies Care Ltd

from Susan K (Niece of Client) published on 12 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 98 year old aunt contracted a chest infection that weakened her to the point where she fell trying to go to the bathroom. Christies Care were able to supply live-in respite care from the following day.
The carer they supplied was brilliant and my aunt was delighted with the care, support and encouragement
to regain her mobility. Her carer was an excellent companion, accompanying my aunt to lunch and social engagements to maintain her normal lifestyle.
Thank you to all at Christies Care.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you very much for your review. I am so pleased to hear your feedback around our carer. We are happy to be able to assist your aunt with maintaining her normal lifestyle.

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Review of

Christies Care Ltd

from Guy R (Husband of Client) published on 31 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer who came to look after my wife for a few days last week met or exceeded my expectations. This was the first time I was able to take a break in a couple of years and it was great to be getting positive feedback whilst away.
Christies Care Ltd's management also impressed.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you very much for your review. I am so pleased to hear your feedback around our carer, management and feedback. We are happy to be able to assist you with having your break.

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Review of

Christies Care Ltd

from James A (Son of Client) published on 16 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a live in carer move into our home to care for my elderly mother for two weeks so we could go on holiday. The communication before hand with Christies Care was very good and the carer was exceptionally helpful and good humoured with my mother. The carer built up a great rapport and kept us in
the loop, enabling us to answer any quick questions whilst we were away. Our teenager was home for the second week and again, they got on very well with the carer. We have no hesitation whatsoever in recommending Christies Care 24/7 live-in care package and will certainly use them in 2025 when we go on holiday.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you very much for your review. I am so pleased to hear your feedback around our communication. We look forward to assisting your family and your mother again next year.

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Review of

Christies Care Ltd

from S G (Son of Client) published on 10 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had the pleasure of using Christies Care to provide respite care for my father several times over the last 18 month. In all cases, the carers were all fabulous and embraced the needs to adapt to my mum and dads unique requirements. The back office team also kept in contact regularly making sure
the next block of care was timed perfectly. All in all a perfect service that made mum and dad feel confident and secure in the care provided.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you very much for this kind review. It is good to hear our carers and office team provided a great service. I am particularly glad to read how our carers and office team had the ability to enhance confidence and security within your mum and dad in the care we provided.

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Review of

Christies Care Ltd

from D B (Daughter of Client) published on 20 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has had a live-in Christie's carer for about two months now. She was initially very reluctant, but soon responded to the well-trained, tactful, discreet, and friendly carer. After two weeks she had to move to another pre-arranged booking and we were very sorry to lose her, but the new lady
was equally good and had to cope with a deterioration in my mother's condition after a fall while out with my brother. The carer has been very flexible and has been quick to find ways to calm and reassure my mother. She has also been very tactful and flexible in her dealings with the wider family. Christie's new client team are quick to respond and have provided very sensible and useful advice. I chose Christie's because of their commitment to training and their outstanding CQC rating. The carers also report that they are well looked after and I am sure this is reflected in the care they are then able to provide to much loved family members. I have been very impressed.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

I am so happy to hear this, and thank you very much indeed for the review. I am particularly glad that our carers were able to overcome your mother's quite understandable reluctance and make it a success.

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Review of

Christies Care Ltd

from Robert W (Son of Client) published on 10 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's been a strange year since my dad passed away leaving Mum on her own in their house. However with these guys giving Mum the best possible care and attention it's been a bit easier. Having the updates from the care team has put our minds at rest on countless occasions. They've shown compassion and
the highest professionalism many times. I can recommend these guys enough.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you so very much for such a kind review, especially having gone through a difficult time.

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Review of

Christies Care Ltd

from B R (Client) published on 9 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer was trustworthy, very personable, and easy to be around. She was highly adaptable and fully responsible. The carer was not intrusive but empathetic. She was flexible and relaxed. Her response to the circumstances and environment of the client was excellent. She reacted positively to many frequent
visitors and the general comings and goings of employees, neighbours, and friends. The carer was highly organised and ensured that both the client and the house were left in good order when she left.
The carer was a perfect fit for this client!

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

I am very glad that the carer was empathetic and easy to be around - that's something we pride ourselves on and carefully select and train the right people.

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Review of

Christies Care Ltd

from I P (Daughter of Client) published on 7 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the service we received from Christie's. Both carers they provided were very well matched to my mother's temperament. They were good company for my mother but respectful of her wishes, in particular understanding that they were living in her house. They dealt with her medication correctly
and knew when to seek help when her condition deteriorated. We all loved having them around. The Christie's team was always easy to get hold of on the telephone and checked in with us on a regular basis though not too often. Would definitely recommend it.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Lovely to read. I am particularly glad that the carers fitted your mother's temperament. In fact we measure this success rate, which hovers around just above nine out of ten.

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Review of

Christies Care Ltd

from W S (Client) published on 5 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I've been a client of Christies for 12 years, in that time majority of support workers I've had have helped me to live my life on my terms. I have found most support workers to be well-trained, calm, empathetic, and understanding of my needs. On the rare occasion when I do have an issue office staff/local
area managers are always keen to listen and understand what the issue may be and work with me to provide a resolution satisfactory to all parties. Support staff have made a real difference to me and many enable me to thrive not just survive. Most support workers provide a high standard of support that meets all of my needs including my wider emotional and social needs. What sets Christie's apart is their high-quality training, furthermore, I have regular contact with the office and local area manager and this is the key to a good working relationship, keeping those communication channels open. This enables me to be honest with them and know that what I say will be taken seriously.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you very much indeed for this review. I'm delighted to read that your support workers have let you live your life on your terms; exactly what they should do!

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Review of

Christies Care Ltd

from R E (Daughter of Client) published on 29 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Christie's carer was very kind with a great sense of humour. She was very skilled at supporting my mother in a gentle and discreet way whilst making her smile. She also got on well with my mother's partner and was very good at providing detailed records which reassured me that everything was going
to plan.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

This is lovely to hear. I am particularly glad to read that our carer was good at giving gentle and discreet support; that's something we pride ourselves on.

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Review of

Christies Care Ltd

from James M (Son of Client) published on 25 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Christie's were wonderful looking after my mother after a bad fall and several weeks in hospital. The care arranged by social services was clearly inadequate and we were at our wit's end trying to look after her. We were recommended Christie's by a family friend and they sorted everything out, after
a phone call on Tuesday they were able to get a live-in carer in on Thursday ahead of the long Easter weekend. Both carers we had were extremely professional and took care of all Mum's needs. The agency kept in touch constantly and sent various staff rounds to check how everything was going.
A very good service would not hesitate to use them again.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you very much for such a kind review. I am particularly glad that the team was able to get you a carer so fast; it is something we can pretty much guarantee, because people do tend to want care in an emergency and our job is to get them that care when they want it.

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Awards / Recognitions (0)

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