Wandle Healthcare Services Ltd in London | 1 Home Care Provider

Review of
Wandle Healthcare Services - London
from E P (Son of Client) published on 7 January 2026 Submitted via Postal Card • Report

Overall Experience

This is the 3rd experience with Wandle Healthcare and the same level of satisfaction all the time.The carers are always professional and dedicated, both the guys who assisted my father firstly after a fall and hip replacement and secondly after a serious stroke and now the ladies who are helping my

mother after suffering from pulmonary embolism over a year ago and Parkinson's that is limiting all of her daily activities. I truly cannot find fault in Wandle at all.

Reply from Catherine Nyakanyanga, Manager at Wandle Healthcare Services - LondonThank you for your kind feedback and continued trust in Wandle. We are delighted to hear of your consistent satisfaction with our services and the professionalism and dedication shown by our carers. Your comments mean a great deal to our team, and we truly appreciate you taking the time to share your experience.

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Review of
Wandle Healthcare Services - London
from Satnam S (Wife of Client) published on 16 December 2025 Submitted via Website • Report

Overall Experience

The care my husband received by all his carers was compassionate and respectful. Some of the carers went beyond there required duty and to this end I am truly great-full for these carers who made the last 6 months of my husbands life as comfortable as possibly could be.

Reply from Cathrine Nyakanyanga, Registered Manager at Wandle Healthcare Services - LondonThank you sincerely for your kind words. As Wandle Healthcare Services, we are deeply touched to know that our carers were able to provide compassionate and respectful support during such a meaningful time. It is heartening to hear that their dedication and willingness to go beyond their duty brought comfort to your family. Your feedback means a great deal to us, and we have shared it with our team, who will be encouraged to know the difference they made. Many Regards.

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Review of
Wandle Healthcare Services - London
from Steven P (Son of Client) published on 28 October 2025 Submitted via Postal Card • Report

Overall Experience

The service was very good and helpful.

Reply from Catherine Nyakanyanga, Manager at Wandle Healthcare Services - LondonWe really appreciate your feedback! Its great to know that you had a good experience with our service.

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Review of
Wandle Healthcare Services - London
from F F (Client) published on 14 October 2025 Submitted via Postal Card • Report

Overall Experience

I have found in the 11 months that I have used your service a consistently high standard of care and support.
Obviously, the carers are all different and some, or course, are younger than others. However I feel they all do their best to care for me and to please me, in this is their job.

Reply from Catherine Nyakanyanga, Manager at Wandle Healthcare Services - LondonI sincerely appreciate your warm remarks and feedback. That you have continuously received excellent treatment and support over the previous 11 months makes us very happy. It is great to hear that the commitment and hard work of our carers have improved your life. We sincerely appreciate your acknowledgement of the team's dedication to providing competent and compassionate treatment, and we will ensure that they hear your message. We value your opinions greatly and use them to keep providing the greatest service possible. Once again, I appreciate you sharing your story.

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Review of
Wandle Healthcare Services - London
from J M (Daughter of Client) published on 18 September 2025 Submitted via Postal Card • Report

Overall Experience

These carers showed great respect for my mother and became good friends to her. She was always so pleased to see them. Their kindness, friendliness and empathy made such a difference to her life. They were with her for 2 and a half years.

Reply from Catherine Nyakanyanga, Manager at Wandle Healthcare Services - LondonThank you so much for sharing these kind words. It means a great deal to know that our carers were able to bring comfort, friendship, and joy to your mother over the past two and a half years. Building that bond of trust and companionship is at the heart of what we do, and we are truly honoured to have been a part of her life. Your appreciation will mean so much to the team who cared for her.

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Review of
Wandle Healthcare Services - London
from L S (Client) published on 15 September 2025 Submitted via Website • Report

Overall Experience

Hi I am not very happy with one of my staff as she did not wait until I have finished cooking she went to sleep in her bedroom and I was cooking on my own and burnt on my hand and arm and she shouted at me 2 times and I feel very scared of one of my staff and I am not even allowed to get a new staff

witch I think is unfair on me I should be allowed to have a choice of what staff I can have if I don't like a staff member that is not doing their job properly and my staff member doesn't like going on rides but the other staff dose as my other staff is young like me I would like someone that does their job properly.

Reply from Catherine Nyakanyanga, Manager at Wandle Healthcare Services - LondonThank you for your review and feedback. We're very sorry to hear you felt unsafe and upset. Your safety and well-being are our top priorities, and we take your concerns seriously. We're investigating this urgently, and the staff member involved will no longer work with you from today. Their conduct will be reviewed in line with our policies. Please know it is not true that you cannot request a change in staff. We are committed to supporting your preferences and ensuring you feel safe and comfortable. All staff receive safeguarding training, and you have every right to raise concerns and request changes. We encourage you to discuss any issues during your weekly meetings with the supervisor. Online reviews may take time to respond to, as they're managed by a third party. For quicker support, call 020 3983 4132 / 078 0274 8185 or email admin@wandlehealth.co.uk or cathrine.n@wandlehealth.co.uk. We're here to help.

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Review of
Wandle Healthcare Services - London
from Susan G (Daughter of Client) published on 19 August 2025 Submitted via Postal Card • Report

Overall Experience

Kept us informed of her arrival time. Arrived on time was very efficient, polite and mindful and the sensitivity of my mothers needs. Left us feeling very positive and happy.

Reply from Catherine Nyakanyanga, Manager at Wandle Healthcare Services - LondonThank you for sharing your experience with us. We are so pleased to hear that our care workers' professionalism, sensitivity, and reliability left you and your mother feeling positive and reassured. Meeting the individual needs of those we support with respect and empathy is central to our service, and it is wonderful to know this was reflected in your mother's care. Your kind words will be passed on to the care worker and our team.

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Review of
Wandle Healthcare Services - London
from Andrew T (Partner of Client) published on 19 August 2025 Submitted via Postal Card • Report

Overall Experience

We have been very happy with the excellent service provided by Wandle Healthcare Services. My partner has dementia and is assisted twice daily be Wandle Healthcare workers in our home. The healthcare workers are always prompt, polite and show a caring and empathetic attitude at all times in providing

personal service. Carers are specially for the client needs. Thank you to all the care workers who have visited us and assisted my partner with her daily care.

Reply from Catherine Nyakanyanga, Manager at Wandle Healthcare Services - LondonWe are delighted to hear such positive feedback about our care team. Providing compassionate, reliable, and person-centred support is at the heart of what we do, and were so pleased our carers have made a real difference in supporting your partner with her daily care. Thank you for your kind words.

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Review of
Wandle Healthcare Services - London
from D P (Son of Client) published on 19 August 2025 Submitted via Website • Report

Overall Experience

Wandle Healthcare Services have been a great agency for my mother. We have had several other agencies look after my mother, but Wandle have been by far the best. They go above and beyond in their professionalism and care.

Reply from Catherine Nyakanyanga, Manager at Wandle Healthcare Services - LondonThank you so much for your kind words. We are delighted to hear that you and your mother have had such a positive experience with Wandle Healthcare Services. Our team is dedicated to providing compassionate, professional, and person-centred care, and it means a great deal to know that our efforts have made a difference to your family. We truly value your trust in us and will continue to go above and beyond to support your mothers wellbeing.

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Review of
Wandle Healthcare Services - London
from Rosemary A (Friend of Client) published on 19 August 2025 Submitted via Postal Card • Report

Overall Experience

I am a friend of the client who liaises with Wandle Healthcare Services about my friends care needs, and the staff are polite.

Reply from Catherine Nyakanyanga, Manager at Wandle Healthcare Services - LondonThank you for your feedback. We're delighted you've found our team polite and approachable. At Wandle Healthcare Services, we value working closely with clients, their families, and friends to provide the best possible care.

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Review of
Wandle Healthcare Services - London
from C E (Niece of Client) published on 13 August 2025 Submitted via Website • Report

Overall Experience

Wandle Healthcare Services looked after my Aunt for about 5 years through the challenges of dementia until she recently passed away. The Carers were all professional, compassionate, considerate and caring. Their patience, tolerance and kindness enabled my Aunt to remain at home despite the limitations

of her condition. Always on hand with a kind word and gentle hand to keep her calm in the stressful times, to cheer her up in the sad times and to laugh with her as she reminisced. They were a huge comfort to both her and the family. Thank you.

Reply from Kudakwashe Nyagumbo, Administrator at Wandle Healthcare Services - LondonThank you so much for your kind and thoughtful words. It was truly an honour to care for and support your aunt over the years. We are deeply touched to hear that our team's compassion and dedication made a meaningful difference to her life and brought comfort to your family. As Wandle Healthcare Services, we strive every day to provide not just practical support, but genuine companionship and emotional care and your feedback affirms the heart of what we do. Will always remember your aunt fondly, and we are grateful to have been part of her journey. From all of us at Wandle Healthcare Services, thank you for your trust.

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Review of
Wandle Healthcare Services - London
from Christine B (Daughter of Client) published on 1 July 2025 Submitted via Website • Report

Overall Experience

Wandle Healthcare Services cared for my mum for approximately 18 months until she passed away in March 2025.They were, without exception, kind, polite. And conscientious in all aspects of her care. We developed an excellent relationship to communicate and always had mums wishes at their heart. Mum was

not mobile towards the end of her life and looked forward to "her girls" visits ( these increased to 4 times a day). The office staff and supervisors were also excellent and helpful, always available to speak to. The service from Wandle Healthcare certainly enhanced her last year and gave me back the chance to be a daughter again.

Reply from Kudakwashe Nyagumbo, Administrator at Wandle Healthcare Services - LondonThank you for your kind words and for trusting us with your mum's care. Wandle Healthcare Services team is honoured to have supported your mum and your family during such an important time. It means a great deal to know our care brought comfort and allowed you to simply be a daughter again. Your mum is fondly remembered by our team.

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Home Care Provider Owned by Wandle Healthcare Services Ltd in London

Wandle Healthcare Services Ltd Locations in London (1)

Wandle Healthcare Services Ltd Reviews in London (12)

Reviews posted for members of Wandle Healthcare Services Ltd

Wandle Healthcare Services - London

Wandle Healthcare Services - London

Wandle Healthcare Services - London

Wandle Healthcare Services - London

Wandle Healthcare Services - London

Wandle Healthcare Services - London

Wandle Healthcare Services - London

Wandle Healthcare Services - London

Wandle Healthcare Services - London

Wandle Healthcare Services - London

Wandle Healthcare Services - London

Wandle Healthcare Services - London

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