Wandle Healthcare Services - London

Lombard Business Park, 12 Deer Park Road, London SW19 3TL
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9.6 11 Reviews
  • Wandle Healthcare Services - London, London
Wandle Healthcare Services, delivers high-quality, person-centred care in the comfort of your home at competitive rates. Care plans are designed to meet each customer's care needs, providing services ranging from 30 minutes visits to full 24 hour support.

These services include:

Help with daily tasks like bathing, dressing, and grooming

Safe and effective medication support

Assistance with household duties such as cleaning, laundry, meals, shopping, and appointments

Companionship and social interaction to reduce isolation

Wandle Healthcare services also offer nurse-led specialist care for complex conditions, including dementia, palliative care, long-term illness, and acquired brain injuries.

Wandle Healthcare is committed to excellence by ensuring that all staff undergo a thorough recruitment process with enhanced DBS checks and verified references. Staff receive ongoing training to ensure the delivery of safe, effective, and compassionate care.

Wandle Healthcare Services supports adults of all ages.
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Care Provided by Wandle Healthcare Services - London

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £22 – £27.99
  • Weekly Live-in Care Fees: £1500 – £1900

Care durations and prices vary based on the level of support required. We offer flexible scheduling to suit your lifestyle, whether you need short-term assistance or long-term care.

These prices are only a guideline, please contact Wandle Healthcare Services - London to find out the exact price for your requirements.

Contact Wandle Healthcare Services - London to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Wandle Healthcare Services - London to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Catherine Nyakanyanga (Manager)

Wandle Healthcare Services - London Reviews (11)

9.6

Wandle Healthcare Services - London has a Review Score of 9.6 (9.575) out of 10, based on 11 reviews in the last 2 years.
Over all time Wandle Healthcare Services - London has 11 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Wandle Healthcare Services - London
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Total of 11, showing 1-11
Review from Satnam S (Wife of Client) published on 16 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my husband received by all his carers was compassionate and respectful. Some of the carers went beyond there required duty and to this end I am truly great-full for these carers who made the last 6 months of my husbands life as comfortable as possibly could be.
Reply from Cathrine Nyakanyanga, Registered Manager at Wandle Healthcare Services - LondonThank you sincerely for your kind words. As Wandle Healthcare Services, we are deeply touched to know that our carers were able to provide compassionate and respectful support during such a meaningful time. It is heartening to hear that their dedication and willingness to go beyond their duty brought comfort to your family. Your feedback means a great deal to us, and we have shared it with our team, who will be encouraged to know the difference they made. Many Regards.
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Review from Steven P (Son of Client) published on 28 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service was very good and helpful.
Reply from Catherine Nyakanyanga, Manager at Wandle Healthcare Services - LondonWe really appreciate your feedback! Its great to know that you had a good experience with our service.
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Review from F F (Client) published on 14 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found in the 11 months that I have used your service a consistently high standard of care and support.
Obviously, the carers are all different and some, or course, are younger than others. However I feel they all do their best to care for me and to please me, in this is their job.
Reply from Catherine Nyakanyanga, Manager at Wandle Healthcare Services - LondonI sincerely appreciate your warm remarks and feedback. That you have continuously received excellent treatment and support over the previous 11 months makes us very happy. It is great to hear that the commitment and hard work of our carers have improved your life. We sincerely appreciate your acknowledgement of the team's dedication to providing competent and compassionate treatment, and we will ensure that they hear your message. We value your opinions greatly and use them to keep providing the greatest service possible. Once again, I appreciate you sharing your story.
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Review from J M (Daughter of Client) published on 18 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
These carers showed great respect for my mother and became good friends to her. She was always so pleased to see them. Their kindness, friendliness and empathy made such a difference to her life. They were with her for 2 and a half years.
Reply from Catherine Nyakanyanga, Manager at Wandle Healthcare Services - LondonThank you so much for sharing these kind words. It means a great deal to know that our carers were able to bring comfort, friendship, and joy to your mother over the past two and a half years. Building that bond of trust and companionship is at the heart of what we do, and we are truly honoured to have been a part of her life. Your appreciation will mean so much to the team who cared for her.
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Review from L S (Client) published on 15 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hi I am not very happy with one of my staff as she did not wait until I have finished cooking she went to sleep in her bedroom and I was cooking on my own and burnt on my hand and arm and she shouted at me 2 times and I feel very scared of one of my staff and I am not even allowed to get a new staff
witch I think is unfair on me I should be allowed to have a choice of what staff I can have if I don't like a staff member that is not doing their job properly and my staff member doesn't like going on rides but the other staff dose as my other staff is young like me I would like someone that does their job properly.
Reply from Catherine Nyakanyanga, Manager at Wandle Healthcare Services - LondonThank you for your review and feedback. We're very sorry to hear you felt unsafe and upset. Your safety and well-being are our top priorities, and we take your concerns seriously. We're investigating this urgently, and the staff member involved will no longer work with you from today. Their conduct will be reviewed in line with our policies. Please know it is not true that you cannot request a change in staff. We are committed to supporting your preferences and ensuring you feel safe and comfortable. All staff receive safeguarding training, and you have every right to raise concerns and request changes. We encourage you to discuss any issues during your weekly meetings with the supervisor. Online reviews may take time to respond to, as they're managed by a third party. For quicker support, call 020 3983 4132 / 078 0274 8185 or email admin@wandlehealth.co.uk or cathrine.n@wandlehealth.co.uk. We're here to help.
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Review from Susan G (Daughter of Client) published on 19 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kept us informed of her arrival time. Arrived on time was very efficient, polite and mindful and the sensitivity of my mothers needs. Left us feeling very positive and happy.
Reply from Catherine Nyakanyanga, Manager at Wandle Healthcare Services - LondonThank you for sharing your experience with us. We are so pleased to hear that our care workers' professionalism, sensitivity, and reliability left you and your mother feeling positive and reassured. Meeting the individual needs of those we support with respect and empathy is central to our service, and it is wonderful to know this was reflected in your mother's care. Your kind words will be passed on to the care worker and our team.
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Review from Andrew T (Partner of Client) published on 19 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been very happy with the excellent service provided by Wandle Healthcare Services. My partner has dementia and is assisted twice daily be Wandle Healthcare workers in our home. The healthcare workers are always prompt, polite and show a caring and empathetic attitude at all times in providing
personal service. Carers are specially for the client needs. Thank you to all the care workers who have visited us and assisted my partner with her daily care.
Reply from Catherine Nyakanyanga, Manager at Wandle Healthcare Services - LondonWe are delighted to hear such positive feedback about our care team. Providing compassionate, reliable, and person-centred support is at the heart of what we do, and were so pleased our carers have made a real difference in supporting your partner with her daily care. Thank you for your kind words.
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Review from D P (Son of Client) published on 19 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wandle Healthcare Services have been a great agency for my mother. We have had several other agencies look after my mother, but Wandle have been by far the best. They go above and beyond in their professionalism and care.
Reply from Catherine Nyakanyanga, Manager at Wandle Healthcare Services - LondonThank you so much for your kind words. We are delighted to hear that you and your mother have had such a positive experience with Wandle Healthcare Services. Our team is dedicated to providing compassionate, professional, and person-centred care, and it means a great deal to know that our efforts have made a difference to your family. We truly value your trust in us and will continue to go above and beyond to support your mothers wellbeing.
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Review from Rosemary A (Friend of Client) published on 19 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am a friend of the client who liaises with Wandle Healthcare Services about my friends care needs, and the staff are polite.
Reply from Catherine Nyakanyanga, Manager at Wandle Healthcare Services - LondonThank you for your feedback. We're delighted you've found our team polite and approachable. At Wandle Healthcare Services, we value working closely with clients, their families, and friends to provide the best possible care.
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Review from C E (Niece of Client) published on 13 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wandle Healthcare Services looked after my Aunt for about 5 years through the challenges of dementia until she recently passed away. The Carers were all professional, compassionate, considerate and caring. Their patience, tolerance and kindness enabled my Aunt to remain at home despite the limitations
of her condition. Always on hand with a kind word and gentle hand to keep her calm in the stressful times, to cheer her up in the sad times and to laugh with her as she reminisced. They were a huge comfort to both her and the family. Thank you.
Reply from Kudakwashe Nyagumbo, Administrator at Wandle Healthcare Services - LondonThank you so much for your kind and thoughtful words. It was truly an honour to care for and support your aunt over the years. We are deeply touched to hear that our team's compassion and dedication made a meaningful difference to her life and brought comfort to your family. As Wandle Healthcare Services, we strive every day to provide not just practical support, but genuine companionship and emotional care and your feedback affirms the heart of what we do. Will always remember your aunt fondly, and we are grateful to have been part of her journey. From all of us at Wandle Healthcare Services, thank you for your trust.
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Review from Christine B (Daughter of Client) published on 1 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wandle Healthcare Services cared for my mum for approximately 18 months until she passed away in March 2025.They were, without exception, kind, polite. And conscientious in all aspects of her care. We developed an excellent relationship to communicate and always had mums wishes at their heart. Mum was
not mobile towards the end of her life and looked forward to "her girls" visits ( these increased to 4 times a day). The office staff and supervisors were also excellent and helpful, always available to speak to. The service from Wandle Healthcare certainly enhanced her last year and gave me back the chance to be a daughter again.
Reply from Kudakwashe Nyagumbo, Administrator at Wandle Healthcare Services - LondonThank you for your kind words and for trusting us with your mum's care. Wandle Healthcare Services team is honoured to have supported your mum and your family during such an important time. It means a great deal to know our care brought comfort and allowed you to simply be a daughter again. Your mum is fondly remembered by our team.
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Current Review Score: 9.6 (9.575)

Overview of Review Score

The Review Score of 9.6 (9.575) out of 10 for Wandle Healthcare Services - London is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.800 for Wandle Healthcare Services - London is calculated as follows: ( (56 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 65 Ratings = 4.8
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Wandle Healthcare Services - London is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 = 4.775
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jan 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

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Cathrine Nyakanyanga

Job Title: Registered Manager Joined: 2015

Cathrine is a qualified Nurse with more than 30 years experience. She has been the Registered Manager of Wandle Healthcare Services since its inception in 2015

Frequently Asked Questions about Wandle Healthcare Services - London

What Type of Services does Wandle Healthcare Services - London offer?

Wandle Healthcare Services - London offers Home Care.

How many Carers does Wandle Healthcare Services - London employ?

Wandle Healthcare Services - London employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Wandle Healthcare Services - London to verify any information. View our terms and conditions. Wandle Healthcare Services - London has an Enhanced Service - more info.