AQS Homecare Sussex

24 Pevensey Road, Eastbourne BN21 3HP

AQS Homecare Sussex supports individuals who are looking to remain   independent for as long as possible in their homes.
   
This family firm has 20 years' experience and can offer personal care, housework, preparing meals, support travelling to GP appointments and other trips outdoors.

Staff treat clients with professional but compassionate care.
The business has honed its skills to give people dignity and respect as part of their high level of support.

AQS Homecare Sussex's work can stem from local authorities and the NHS. It has also provided services privately.

The AQS Homecare Sussex branch has a home care manager, care coordinators and senior care assistants who oversee operations to ensure every client gets the very best care that will meet their specific care needs.

Group : AQS Homecare

Person in charge: Nicola Small (Registered Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 40

Staff Languages (other than English): Spanish; Castilian, Lithuanian, Polish, Portuguese, Russian

Services Offered: 24 Hour Care • Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Drug Dependence (past or present) • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service

Latest Care Quality Commission* Report on AQS Homecare Sussex: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.5 (maximum of 10) for AQS Homecare Sussex is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for AQS Homecare Sussex in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.529 for AQS Homecare Sussex is calculated as follows: ( (9 Excellents x 5) + (8 Goods x 4) ) ÷ 17 Ratings = 4.529

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 4 Points relating to the number of positive Reviews for AQS Homecare Sussex is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.5 AQS Homecare Sussex has a Review Score of 8.5 (8.529) from 3 Reviews

Average Ratings

  • Excellent
    2
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend AQS Homecare Sussex?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to AQS Homecare Sussex

  • Client / Service User
    1
  • Daughter of Client/Service User
    1
  • Son of Client/Service User
    1

Very happy with AQS Homecare. Carers are very considerate to my needs. Good continuity with Carers.

How likely would you be to recommend AQS Homecare Sussex? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Mum happy to have continuity of care with the same Carer and coming at the same time each day.

How likely would you be to recommend AQS Homecare Sussex? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4 out of 5

Friendly staff, always helpful and polite. My mother is very happy with the service and is treated very well by all concerned.

How likely would you be to recommend AQS Homecare Sussex? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.6 out of 5

Submit a Review for AQS Homecare Sussex

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Extremely UNLIKELY

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Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

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