With over 30 years of experience in care, AQS Homecare provides compassionate, person-centred home care that helps people remain safe, comfortable and as independent as possible in their own homes.... Read more
Reviews posted for members of AQS Homecare.
If I ever have concerns, I can call Natalie or Jane & they respectfully help to resolve any issues. Thank you for...
If I ever have concerns, I can call Natalie or Jane & they respectfully help to resolve any issues. Thank you for being the main contributer to keeping Mum living independantly in her own home & surroundings.
Thank you so much for your lovely review and kind words. We're delighted to hear that Mum is receiving the care and support she deserves, and that our team has helped her remain happy and independent in her own home. We'll be sure to share your wonderful feedback with Vicky, Judi, Kelly, Tiffany, Natalie and Jane. Thank you for trusting us with her care.
My experience with this company wasn't good and as the client's daughter, I made my first complaint and seems like it's the wrong thing I did. One of the managers came out to observe the carer and how she treats my mom, she went in the bathroom and asked if I own my house because there was some...
Then you have another carer who wanted to fight me in my house because I told her she didn't give my mom her lunch time tablets. She explained my mom grabbed the pack from her. I went on to say we are trained to understand how dementia and Alzheimer's clients react and in that situation she should have changed the subject and then try administering the medication. I then said to her my mom shouldn't be treated less, she was up in my face saying 'you people'. I had to step back and ask her to leave. My experience continues.
Thank you for sharing your feedback. I am sorry to hear that you feel the service AQS delivered did not meet your expectations. I would like to reassure you that my team strive to deliver the highest quality care and work with our service users and those important to them to ensure their experience...
Thank you for sharing your feedback. I am sorry to hear that you feel the service AQS delivered did not meet your expectations. I would like to reassure you that my team strive to deliver the highest quality care and work with our service users and those important to them to ensure their experience with us is a positive and fulfilling one; and while we recognise that we will not always get it right, we will always work tirelessly to make improvements to our service when required. Having reviewed the information available from a variety of sources I am satisfied that our team made every effort to support your mum's provision of care, and work with you as a family, despite recognising the on-going complexities created by factors outside of our control. I am happy to arrange a meeting with you to clarify sensitive information, that due to data protection reasons cannot be included in my response.
But I have to say the care my husband got from the team was second to none particularly the last week of his life, without their assistance we would never have got through the week, you are all so amazing kind...
Sending love to each and every one of you.
I would highly recommend AQS as a care provider. The delivery of care is A star. My mum has been with AQS for 18 months now and she is very happy and satisfied. The carers are friendly and flexible. My mother received weekly schedules informing her of who is coming and at what time. The office team...
I would highly recommend AQS as a care provider. The delivery of care is A star. My mum has been with AQS for 18 months now and she is very happy and satisfied. The carers are friendly and flexible. My mother received weekly schedules informing her of who is coming and at what time. The office team are supportive and always friendly on the phone. I would happily recommend this team to anyone.
Poor service. I need a double-up team but I am being told due to staff leaving and not being replaced, I will not get them. When I do get them it is rushed and they don't care how much pain they put you through. Poor service.
Poor service. I need a double-up team but I am being told due to staff leaving and not being replaced, I will not get them. When I do get them it is rushed and they don't care how much pain they put you through. Poor service.
My mother has now moved to a new care company.
My mother has now moved to a new care company.
Since we have been with AQS Mum's care has improved and she has a smile on her face every time the carers turn up. AQS are very organised and very professional. We are very pleased we have them on board.
Since we have been with AQS Mum's care has improved and she has a smile on her face every time the carers turn up. AQS are very organised and very professional. We are very pleased we have them on board.
Very happy with AQS Homecare. Carers are very considerate to my needs. Good continuity with Carers.
Very happy with AQS Homecare. Carers are very considerate to my needs. Good continuity with Carers.
Mum happy to have continuity of care with the same Carer and coming at the same time each day.
Mum happy to have continuity of care with the same Carer and coming at the same time each day.
Friendly staff, always helpful and polite. My mother is very happy with the service and is treated very well by all concerned.
Friendly staff, always helpful and polite. My mother is very happy with the service and is treated very well by all concerned.
They worked to a regular time schedule...
They worked to a regular time schedule unlike many others. The staff were all trained to an acceptable level (unlike many others), they were the only ones that had Senior Carer's as well as the norm. Their out of hours contacts were real and live not just an answer phone as many others had.
There are currently no awards/recognitions posted yet for AQS Homecare.
There are no news items for AQS Homecare.
Average costs for home care provided by AQS Homecare by care type provided. The fees are calculated using the starting hourly rate for Visiting Care and starting weekly rate for Live-in Care (if applicable) provided by AQS Homecare, based on 5 out of their 5 locations.
Keep in mind that fees can vary between providers and factors such as specific needs and individual requirements can affect costs. For more information on domiciliary care fees across the UK and advice on how to pay, see our home care guide.
Keep in mind that fees can vary between providers and factors such as specific needs and individual requirements can affect costs. For more information on domiciliary care fees across the UK and advice on how to pay, see our home care guide.
AQS Homecare own 5 Agencies.
AQS Homecare Hampshire East, AQS Homecare Sussex & AQS Homecare Hampshire have the highest review score.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact AQS Homecare to verify any information. View our terms and conditions. AQS Homecare has a Basic Service -what a Basic Service includes.
