Care Provided by AQS Homecare Hampshire East
Types of Home Care
- Visiting Care
- 24 Hour Care
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Medication Assistance (Oral)
- Companionship
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
We are able to offer visits ranging from 15 minutes upwards, please contact our local branch for a full list of rates
The price(s) shown are provided by the agency. Contact AQS Homecare Hampshire East for full pricing details and T&Cs.
Contact AQS Homecare Hampshire East to get a personalised quote
Funding Types Accepted
- Private Funding (Self-funded)
Good to Know
Group / Owner
- AQS Homecare
- Private Owned
Person in charge
- Jane Jones (Registered Manager )
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AQS Homecare Hampshire East Reviews (5)
6.0
AQS Homecare Hampshire East has a Review Score of 6.0 (6.000) out of 10, based on 2 reviews in the last 2 years.
Over all time AQS Homecare Hampshire East has 5 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to AQS Homecare Hampshire East
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Review from Joanne B (Daughter of Client) published on 31 August 2026 Submitted via Website•
Overall Experience
The current Carers are so tailored to my 95 year old Mum's needs, huguene & cleanliness - Vicky, Judi, Kelly & Tiffany.They look after Mum in her home so well, it is excemplary care.
If I ever have concerns, I can call Natalie or Jane & they respectfully help to resolve any issues. Thank you for...
The current Carers are so tailored to my 95 year old Mum's needs, huguene & cleanliness - Vicky, Judi, Kelly & Tiffany.They look after Mum in her home so well, it is excemplary care.
If I ever have concerns, I can call Natalie or Jane & they respectfully help to resolve any issues. Thank you for being the main contributer to keeping Mum living independantly in her own home & surroundings.
↩Reply from Jane Massarella, Operations Manager at AQS Homecare Hampshire East
Thank you so much for your lovely review and kind words. We're delighted to hear that Mum is receiving the care and support she deserves, and that our team has helped her remain happy and independent in her own home. We'll be sure to share your wonderful feedback with Vicky, Judi, Kelly, Tiffany, Natalie and Jane. Thank you for trusting us with her care.
Review from Elaine G (Daughter of Client) published on 24 January 2025 Submitted via Website•
Overall Experience
My experience with this company wasn't good and as the client's daughter, I made my first complaint and seems like it's the wrong thing I did. One of the managers came out to observe the carer and how she treats my mom, she went in the bathroom and asked if I own my house because there was some...
My experience with this company wasn't good and as the client's daughter, I made my first complaint and seems like it's the wrong thing I did. One of the managers came out to observe the carer and how she treats my mom, she went in the bathroom and asked if I own my house because there was some spots in the ceiling. I had to tell her she wasn't here for that, she is here to observe the carer who is treating my mom rough in the bathroom when showering my mom.
Then you have another carer who wanted to fight me in my house because I told her she didn't give my mom her lunch time tablets. She explained my mom grabbed the pack from her. I went on to say we are trained to understand how dementia and Alzheimer's clients react and in that situation she should have changed the subject and then try administering the medication. I then said to her my mom shouldn't be treated less, she was up in my face saying 'you people'. I had to step back and ask her to leave. My experience continues.
↩Reply from Jane Massarella, Operations Manager at AQS Homecare Hampshire East
Thank you for sharing your feedback. I am sorry to hear that you feel the service AQS delivered did not meet your expectations. I would like to reassure you that my team strive to deliver the highest quality care and work with our service users and those important to them to ensure their experience...
Thank you for sharing your feedback. I am sorry to hear that you feel the service AQS delivered did not meet your expectations. I would like to reassure you that my team strive to deliver the highest quality care and work with our service users and those important to them to ensure their experience with us is a positive and fulfilling one; and while we recognise that we will not always get it right, we will always work tirelessly to make improvements to our service when required. Having reviewed the information available from a variety of sources I am satisfied that our team made every effort to support your mum's provision of care, and work with you as a family, despite recognising the on-going complexities created by factors outside of our control. I am happy to arrange a meeting with you to clarify sensitive information, that due to data protection reasons cannot be included in my response.
Review from Victoria B (Next of Kin) published on 28 November 2022 Submitted via Website•
Overall Experience
I would highly recommend AQS as a care provider. The delivery of care is A star. My mum has been with AQS for 18 months now and she is very happy and satisfied. The carers are friendly and flexible. My mother received weekly schedules informing her of who is coming and at what time. The office team...
I would highly recommend AQS as a care provider. The delivery of care is A star. My mum has been with AQS for 18 months now and she is very happy and satisfied. The carers are friendly and flexible. My mother received weekly schedules informing her of who is coming and at what time. The office team are supportive and always friendly on the phone. I would happily recommend this team to anyone.
Review from Stuart M (Son of Client) published on 4 December 2018 Submitted via Website•
Overall Experience
My mother was with this company AQS Homecare Hampshire East from April 2018. Some staff were good other staff were not well trained to an acceptable level in our opinion, which the company is looking into.
My mother has now moved to a new care company.
My mother was with this company AQS Homecare Hampshire East from April 2018. Some staff were good other staff were not well trained to an acceptable level in our opinion, which the company is looking into.
My mother has now moved to a new care company.
Review from Trevor S (Client / Service User) published on 4 July 2016 Submitted via Website•
Overall Experience
In the whole of 10.5 years of being disabled AQS were the best providers of care that I have ever had when dealing with a person such as I with a Spinal Injury, being paralysed from the chest down and wheelchair bound and not being the easiest to care for.
They worked to a regular time schedule...
In the whole of 10.5 years of being disabled AQS were the best providers of care that I have ever had when dealing with a person such as I with a Spinal Injury, being paralysed from the chest down and wheelchair bound and not being the easiest to care for.
They worked to a regular time schedule unlike many others. The staff were all trained to an acceptable level (unlike many others), they were the only ones that had Senior Carer's as well as the norm. Their out of hours contacts were real and live not just an answer phone as many others had.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 11 June 2026Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
News
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Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for AQS Homecare Hampshire East.
Accreditations
There are no accreditations posted yet for AQS Homecare Hampshire East.
Meet the Team (0)
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Frequently Asked Questions about AQS Homecare Hampshire East
How many Carers does AQS Homecare Hampshire East employ?
AQS Homecare Hampshire East employs 31 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact AQS Homecare Hampshire East to verify any information. View our terms and conditions. AQS Homecare Hampshire East has a Basic Service -what a Basic Service includes.