What Type of Services does AQS Homecare Hampshire East offer?

AQS Homecare Hampshire East offers Home Care.

How many Carers does AQS Homecare Hampshire East employ?

AQS Homecare Hampshire East employs 31 carers.

AQS Homecare Hampshire East, 5 The Potteries, Wickham Road, Fareham, Hampshire PO16 7ET

AQS Homecare Hampshire East

5 The Potteries, Wickham Road, Fareham PO16 7ET

1.0 4 Reviews

Care Provided

Types of Home Care

Visiting Care
24 Hour Care

Contract Durations

Ongoing / Long Term
Respite / Short Term

Age Ranges

Older Person Care (65+)
Younger Adult Care (18-65)

Personal Care Services

Washing & Dressing
Medication Assistance (Oral)
Companionship

Household Services

Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service

Other Care Provided

Dementia
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge

Funding & Fees

Hourly Visiting Care Fees: from £23.75

We are able to offer visits ranging from 15 minutes upwards, please contact our local branch for a full list of rates

These prices are only a guideline, please contact AQS Homecare Hampshire East to find out the exact price for your requirements.

Funding Types Accepted

Private Funding (Self-funded)

Explain these funding types

Review from Elaine G (Daughter of Client) published on 24 January 2025 Submitted via Website • Report

Overall Experience

My experience with this company wasn't good and as the client's daughter, I made my first complaint and seems like it's the wrong thing I did. One of the managers came out to observe the carer and how she treats my mom, she went in the bathroom and asked if I own my house because there was some spots

in the ceiling. I had to tell her she wasn't here for that, she is here to observe the carer who is treating my mom rough in the bathroom when showering my mom.
Then you have another carer who wanted to fight me in my house because I told her she didn't give my mom her lunch time tablets. She explained my mom grabbed the pack from her. I went on to say we are trained to understand how dementia and Alzheimer's clients react and in that situation she should have changed the subject and then try administering the medication. I then said to her my mom shouldn't be treated less, she was up in my face saying 'you people'. I had to step back and ask her to leave. My experience continues.

Reply from Jane Massarella, Operations Manager at AQS Homecare Hampshire East

Thank you for sharing your feedback. I am sorry to hear that you feel the service AQS delivered did not meet your expectations. I would like to reassure you that my team strive to deliver the highest quality care and work with our service users and those important to them to ensure their experience with us is a positive and fulfilling one; and while we recognise that we will not always get it right, we will always work tirelessly to make improvements to our service when required. Having reviewed the information available from a variety of sources I am satisfied that our team made every effort to support your mum's provision of care, and work with you as a family, despite recognising the on-going complexities created by factors outside of our control. I am happy to arrange a meeting with you to clarify sensitive information, that due to data protection reasons cannot be included in my response.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Victoria B (Next of Kin) published on 28 November 2022 Submitted via Website • Report

Overall Experience

I would highly recommend AQS as a care provider. The delivery of care is A star. My mum has been with AQS for 18 months now and she is very happy and satisfied. The carers are friendly and flexible. My mother received weekly schedules informing her of who is coming and at what time. The office team

are supportive and always friendly on the phone. I would happily recommend this team to anyone.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Stuart M (Son of Client) published on 4 December 2018 Submitted via Website • Report

Overall Experience

My mother was with this company AQS Homecare Hampshire East from April 2018. Some staff were good other staff were not well trained to an acceptable level in our opinion, which the company is looking into.
My mother has now moved to a new care company.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Trevor S (Client) published on 4 July 2016 Submitted via Website • Report

Overall Experience

In the whole of 10.5 years of being disabled AQS were the best providers of care that I have ever had when dealing with a person such as I with a Spinal Injury, being paralysed from the chest down and wheelchair bound and not being the easiest to care for.
They worked to a regular time schedule unlike

many others. The staff were all trained to an acceptable level (unlike many others), they were the only ones that had Senior Carer's as well as the norm. Their out of hours contacts were real and live not just an answer phone as many others had.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

AQS Homecare Hampshire East Reviews (4)

1.0

AQS Homecare Hampshire East has a Review Score of 1.0 (1.000) out of 10, based on 1 reviews in the last 2 years.
Over all time AQS Homecare Hampshire East has 4 reviews.

Order by:

Total of 4, showing 1-4

Current Review Score: 1.0 (1.000)

Overview of Review Score

The Review Score of 1.0 (1.000) out of 10 for AQS Homecare Hampshire East is based on a) the Average Rating and b) the number of positive Reviews.

The Average Rating is 1.0 out of 5 from 1 Reviews in the last 24 months.
The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 1.000 for AQS Homecare Hampshire East is calculated as follows: ( (6 Very Poors x 1) ) ÷ 6 Ratings = 1
5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for AQS Homecare Hampshire East is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.