With over 30 years of experience in care, AQS Homecare provides compassionate, person-centred home care that helps people remain safe, comfortable and as independent as possible in their own homes.... Read more
Reviews posted for members of AQS Homecare.
If I ever have concerns, I can call Natalie or Jane & they respectfully help to resolve any issues. Thank you for...
If I ever have concerns, I can call Natalie or Jane & they respectfully help to resolve any issues. Thank you for being the main contributer to keeping Mum living independantly in her own home & surroundings.
Thank you so much for your lovely review and kind words. We're delighted to hear that Mum is receiving the care and support she deserves, and that our team has helped her remain happy and independent in her own home. We'll be sure to share your wonderful feedback with Vicky, Judi, Kelly, Tiffany, Natalie and Jane. Thank you for trusting us with her care.
My experience with this company wasn't good and as the client's daughter, I made my first complaint and seems like it's the wrong thing I did. One of the managers came out to observe the carer and how she treats my mom, she went in the bathroom and asked if I own my house because there was some...
Then you have another carer who wanted to fight me in my house because I told her she didn't give my mom her lunch time tablets. She explained my mom grabbed the pack from her. I went on to say we are trained to understand how dementia and Alzheimer's clients react and in that situation she should have changed the subject and then try administering the medication. I then said to her my mom shouldn't be treated less, she was up in my face saying 'you people'. I had to step back and ask her to leave. My experience continues.
Thank you for sharing your feedback. I am sorry to hear that you feel the service AQS delivered did not meet your expectations. I would like to reassure you that my team strive to deliver the highest quality care and work with our service users and those important to them to ensure their experience...
Thank you for sharing your feedback. I am sorry to hear that you feel the service AQS delivered did not meet your expectations. I would like to reassure you that my team strive to deliver the highest quality care and work with our service users and those important to them to ensure their experience with us is a positive and fulfilling one; and while we recognise that we will not always get it right, we will always work tirelessly to make improvements to our service when required. Having reviewed the information available from a variety of sources I am satisfied that our team made every effort to support your mum's provision of care, and work with you as a family, despite recognising the on-going complexities created by factors outside of our control. I am happy to arrange a meeting with you to clarify sensitive information, that due to data protection reasons cannot be included in my response.
I would highly recommend AQS as a care provider. The delivery of care is A star. My mum has been with AQS for 18 months now and she is very happy and satisfied. The carers are friendly and flexible. My mother received weekly schedules informing her of who is coming and at what time. The office team...
I would highly recommend AQS as a care provider. The delivery of care is A star. My mum has been with AQS for 18 months now and she is very happy and satisfied. The carers are friendly and flexible. My mother received weekly schedules informing her of who is coming and at what time. The office team are supportive and always friendly on the phone. I would happily recommend this team to anyone.
Poor service. I need a double-up team but I am being told due to staff leaving and not being replaced, I will not get them. When I do get them it is rushed and they don't care how much pain they put you through. Poor service.
Poor service. I need a double-up team but I am being told due to staff leaving and not being replaced, I will not get them. When I do get them it is rushed and they don't care how much pain they put you through. Poor service.
My mother has now moved to a new care company.
My mother has now moved to a new care company.
They worked to a regular time schedule...
They worked to a regular time schedule unlike many others. The staff were all trained to an acceptable level (unlike many others), they were the only ones that had Senior Carer's as well as the norm. Their out of hours contacts were real and live not just an answer phone as many others had.
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