Gallies Yard, Russell Gardens, Wickford SS11 8QG
Person in charge: Linda Ann (Manager)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Services Offered: Adult Care (18+)
Care Offered: Domestic Services / Home Help • Elderly Care • Personal Hygiene Care
Latest Care Quality Commission* Report on Brooks Care and Nursing Services Ltd: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Brooks Care and Nursing Services Ltd has a Review Score of 8 (8.000)
The Review Score of 8 (maximum of 10) for Brooks Care and Nursing Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Brooks Care and Nursing Services Ltd in Google's Search Results - more info
b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for Brooks Care and Nursing Services Ltd is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 3 Points relating to the number of positive Reviews for Brooks Care and Nursing Services Ltd is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Lawrence L (Client) on Friday 22 September 2017. Relates to September 2017.
After contacting various companies with very little help or reply, as I lived in the Rayleigh area and only required help for 5 days, I was given Brooks Care's name by my doctors receptionist. I contacted them and instantly had peace of mind, I received a home visit to assess my needs by 2 very pleasant nurses who said that there would be no trouble with any of my requirements.
On the first morning, 2 very nice carers arrived within the agreed time period to get me up, showered and dressed. That evening another 2 carers arrived to put me to bed. This continued all 5 days sometimes the same carer, but all the carers very friendly, obliging and nothing was too much trouble. I also had to contact Brooks Care's head office and again everyone I spoke to was very friendly and helpful.
How likely would you be to recommend Brooks Care and Nursing Services Ltd? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Value for Money: Excellent
There are no awards/recognitions posted yet for Brooks Care and Nursing Services Ltd