Over all time Brooks Care and Nursing Services Ltd has 2 reviews.
Overall Experience
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Date Published
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Reviewer Connection to Brooks Care and Nursing Services Ltd
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Total of 2, showing 1-2
Review from Ian E (Son of Client) published on 20 December 2022
Submitted via Website • Report
Overall Experience5.0 out of 5
It can be very daunting trying to choose a care provider for a loved one, but I was very lucky in choosing Brooks Care to look after my mum. They reviewed her particular needs and arranged four visits a day to help with her personal care and meals. They also helped her with her daily medication. We
found all the carers friendly and helpful and my mum looked forward to their visits. I found the office staff very professional and understanding in the way they liaise with the family regarding my mum's needs. Highly recommended.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Lawrence L (Client) published on 6 October 2017
Submitted via Website • Report
Overall Experience5.0 out of 5
After contacting various companies with very little help or reply, as I lived in the Rayleigh area and only required help for 5 days, I was given Brooks Care's name by my doctors receptionist. I contacted them and instantly had peace of mind, I received a home visit to assess my needs by 2 very pleasant
nurses who said that there would be no trouble with any of my requirements.
On the first morning, 2 very nice carers arrived within the agreed time period to get me up, showered and dressed. That evening another 2 carers arrived to put me to bed. This continued all 5 days sometimes the same carer, but all the carers very friendly, obliging and nothing was too much trouble. I also had to contact Brooks Care's head office and again everyone I spoke to was very friendly and helpful.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
7 Oct 2023
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Frequently Asked Questions about Brooks Care and Nursing Services Ltd
What Type of Services does Brooks Care and Nursing Services Ltd offer?
Brooks Care and Nursing Services Ltd offers Home Care & Nursing Care.
How many Carers does Brooks Care and Nursing Services Ltd employ?
Brooks Care and Nursing Services Ltd employs 64 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Brooks Care and Nursing Services Ltd to verify any information. View our terms and conditions. Brooks Care and Nursing Services Ltd has an Basic Service - more info.