






ENA HomeCare Services is a home care and support provider that has served the East Midlands area since 1998. The central office is based in Swadlincote, Derbyshire but also covers surrounding areas within the community.
ENA HomeCare Services provides a wide range of day-to-day care, and support services for the elderly and adults over the age of 18 with dementia, physical and learning disabilities, mental health conditions, and those with sensory...
ENA HomeCare Services is a home care and support provider that has served the East Midlands area since 1998. The central office is based in Swadlincote, Derbyshire but also covers surrounding areas within the community.
ENA HomeCare Services provides a wide range of day-to-day care, and support services for the elderly and adults over the age of 18 with dementia, physical and learning disabilities, mental health conditions, and those with sensory impairment.
ENA also provides respite care or crisis support for families who require a break from their caring duties. Staff provide personalised home care and support services 24 hours, 7 days a week, including bank holiday.
Home care is usually the first choice for people who need additional support with their personal care in order to lead independent lives. Many people who use home care service as an alternative to residential or nursing care.
Staff have a passion for giving care and empowering the people that use their service. With this in mind, they listen to each individual, and collaborate with their families and representatives to ensure that they maintain a person-centred service, based on their assessed care needs.
Staff are aware that each person's care needs are unique and therefore work flexibly with clients and their family or representative to ensure that their care plans meet each individual's care needs. Staff value the trust clients have invested in them, and are committed to meeting their expectations.
The company expects that the need may arise for clients to add new services, or to remote existing services from their care plans in order to meet their changing needs. As such, it welcomes their input in the review of the care plans.
Care Provided by ENA HomeCare Services
Types of Home Care
- Visiting Care
Minimum Visit Duration (Visiting Care)
- 20 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Help at Home
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
Other Care Provided
- Dementia
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Contact ENA HomeCare Services to get a personalised quote:
Good to Know
Owner
- ENA Homecare Services
- Private Owned
Person in charge
- Kay Richmond (Registered Manager )
ENA HomeCare Services Reviews (24)
ENA HomeCare Services has a Review Score of 9.8 (9.844) out of 10, based on 21 reviews in the last 2 years.
Over all time ENA HomeCare Services has 24 reviews.
The carers are kind, compassionate, patient and genuinely caring. It means so much to our family knowing that Gran...
The carers are kind, compassionate, patient and genuinely caring. It means so much to our family knowing that Gran is being looked after with such dignity, respect and kindness. They go above and beyond to make sure she is comfortable, happy and well cared for.
The peace of mind this gives us as a family is invaluable. We cannot thank the team enough for everything they do and for the reassurance they provide.
We would highly recommend this care company to anyone looking for compassionate, reliable and professional care for a loved one at home. Thank you for making such a positive difference to Gran's life.
Thank you for taking the time to write such a detailed lovely review. Feedback is invaluable to our service to ensure we are constantly providing the best care and service we can. Many Thanks Kay
Very happy with the service I am recieving since having my calls through the week and weekends it has helped me tremendously with my anxiety on overall mental health. I enjoy going on days out when the weather is nice and all the staff are polite and caring.
Very happy with the service I am recieving since having my calls through the week and weekends it has helped me tremendously with my anxiety on overall mental health. I enjoy going on days out when the weather is nice and all the staff are polite and caring.
Thank you very much for your lovely review. We really appreciate you taking time to do this : )
Dementia isn't nice for the family to cope with but with the patience and support from the care company, keeping a parent in their own home means the would to the family. The help and understanding of management and staff to apply changes and adjustments for ongoing care is key. To have friendly...
The care staff are outstanding, never knowing what situations they're walking into, working with different clients and environments, also needs and abilities and a wide spectrum of support given
Thank you for taking the time to leave a meaningful detailed review. We really appreciate your kind words and understanding of how hard our team work in the community. Regards, Kay
As a family , we are all extremely happy with the care Mum has received over the past 4 months or so from ENA Homecare Services. Unfortunately, Mum has deteriorated rapidly , but the communication we have had at every stage has been exceptional. They have noted any changes and contacted us , and...
We would definitely recommend their services.
Thanks for your lovely review Mandy. We will hopefully continue to work together with you all in the near future.
My wife and I are always treated with the greatest respect and dignity, my wife is the recipient of lovely care, attention and friendly attention for all her required needs, this is always done in very professional way. We would advise anybody to accept ENA services.
My wife and I are always treated with the greatest respect and dignity, my wife is the recipient of lovely care, attention and friendly attention for all her required needs, this is always done in very professional way. We would advise anybody to accept ENA services.
Thank you for taking the time to leave this lovely review, We really appreciate it.
Mum needs the extra support but at first didn't like the idea of having carers as she thought she'd lose her independence. However, she now looks forward to the visits from her carers as she can see that they will support her so that she can maintain her independence as far as she is able to. All...
During her hospital stay the office staff and manager kept in touch with us so that we could easily plan the care mum needed when she came home.
Can't thank the staff enough for their help and support.
Thank you for your kind Review. We are glad your mum has warmed to the idea of some support at home and we are really glad its working well. communication is really important to us and we are glad this has shone through and given you a positive experience.
All the staff, including the office staff, managers and carers are friendly, helpful, supportive and eager to make a difference. My mum feels very comfortable having the carers support her with her personal care and looks forward to having a chat with them while they make her breakfast. She looks...
All the staff, including the office staff, managers and carers are friendly, helpful, supportive and eager to make a difference. My mum feels very comfortable having the carers support her with her personal care and looks forward to having a chat with them while they make her breakfast. She looks forward to their visits and classes them as her friends.
Thank you for your kind review. We are so glad your mum feels comfortable with the care staff and looks forward to them visiting. They all love their chats with her!
we chose ENA as my father's carers and we are so pleased we did.They have cared for Dad in his own home for a number of years starting with 2 calls a day and increasing to 4..I never thought dad would accept carers especially with his personal care but he was always made comfortable by them.we saw...
we chose ENA as my father's carers and we are so pleased we did.They have cared for Dad in his own home for a number of years starting with 2 calls a day and increasing to 4..I never thought dad would accept carers especially with his personal care but he was always made comfortable by them.we saw them as part of our family not only supporting dad but us as well I would recommend them to anyone considering care for their loved ones you will be sure of giving them the very best in care..both my father and myself will miss them so much but sadly dad now needs 24 hour care. We will miss their gentle caring hands,their love and support and their little sing songs.
Thank you for your kind review Kim, its so nice to hear you all think so highly of the team. We have enjoyed supporting your dad and his changing needs over the years. He is a character and a true gentleman. The team will certainly miss his day to day chats and laughs. Keep in touch.
My experience has been excellent so far. The staff have made efforts to make my relative feel comfortable and have gone out of their way to help him. All requests are dealt with speedily and efficiently.
My experience has been excellent so far. The staff have made efforts to make my relative feel comfortable and have gone out of their way to help him. All requests are dealt with speedily and efficiently.
Thank you for your kind review. We are really pleased your relative feels comfortable with the care being provided and its rat to hear that requests have been dealt with quickly. Thanks Kay
Mum didn't feel very well on the 12th February and the carer was so sensitive and supportive. She communicated very well with the family verbally and in the log. Ongoing communication between carers was also very good.
Mum didn't feel very well on the 12th February and the carer was so sensitive and supportive. She communicated very well with the family verbally and in the log. Ongoing communication between carers was also very good.
Thank you for your review - we are glad to hear your mum feels supported and the level of communication is to a good standard. We look forward to continuing to work with you all and delivering care and support as required.
The care my husband has received from ENA is second to none. Our carer helps him with his showering and shaving and seems more like a friend. We both look forward to seeing her and nothing is too much trouble for her. I also have a carer for 2 hours a week and she is also a great help. She not...
The care my husband has received from ENA is second to none. Our carer helps him with his showering and shaving and seems more like a friend. We both look forward to seeing her and nothing is too much trouble for her. I also have a carer for 2 hours a week and she is also a great help. She not only provides practical support but also emotional support as my disabilities make my caring for my husband a a real challenge. Everyone we have had any involvement at ENA deserves a pat on the back. Well done and thank you from the bottom of my heart.
Thank you for your kind review Fiona. We are so glad all the support you both receive helps you both physically and emotionally. We look forward to continuing our journey with you both.
My wife is always pleased to see the carers as they a;ways shower her every morning and feel much better. The carers always understand her needs and talk to her which is a blessing as she is deaf but can lip read,. They are usually on time so don't keep her waiting and make an excellent job and...
My wife is always pleased to see the carers as they a;ways shower her every morning and feel much better. The carers always understand her needs and talk to her which is a blessing as she is deaf but can lip read,. They are usually on time so don't keep her waiting and make an excellent job and clean up before they leave.
Thank you for your review. It's always nice to hear such feedback about our care and support.
My dad has had care from ENA for a few years. The care and compassion has been absolutely fantastic. He has formed great friendships with the staff and now has gone into a home and misses them greatly. I cannot recommend ENA care enough to anyone looking for home care for relatives. Thank you all...
My dad has had care from ENA for a few years. The care and compassion has been absolutely fantastic. He has formed great friendships with the staff and now has gone into a home and misses them greatly. I cannot recommend ENA care enough to anyone looking for home care for relatives. Thank you all for looking after my dad so well the past few years
Thanks for your lovely review. The team miss your dad but have really enjoyed caring for him these last few years. What a character!
We have had a good experience with your company since starting this year. Our main carer is very good as is her holiday replacement. They are both kind and helpful and pleasant to chat to.
We have had a good experience with your company since starting this year. Our main carer is very good as is her holiday replacement. They are both kind and helpful and pleasant to chat to.
Thank you for your review Lynn - its lovely to hear you are experiencing a good service from ENA, long may it continue.
Been using ENA since my wife left hospital 9 yaears ago, my wife likes the carers that come each day , I have found them very helpful and the office staff are easy to deal with and speak to, we have no issues at all with ENA.
Been using ENA since my wife left hospital 9 yaears ago, my wife likes the carers that come each day , I have found them very helpful and the office staff are easy to deal with and speak to, we have no issues at all with ENA.
Thank you for your review. We are really pleased that you and your wife are happy with our services. Long may it continue.
My mum has been using their services for a while now, and I am really pleased with the service they provide, from the day to day carers to all the team behind the scenes. They are a small team of carers and my mum sees the same people regularly, which is important to someone with Alzeimers. Please...
My mum has been using their services for a while now, and I am really pleased with the service they provide, from the day to day carers to all the team behind the scenes. They are a small team of carers and my mum sees the same people regularly, which is important to someone with Alzeimers. Please keep this up.They are really helpful and friendly, and supportive, and nothing is too much trouble for them. Any problems or issues are dealt with promptly and communication between the office staff and myself is great. Would not hesitate to reccomend.
My mum who lives with me gets on really well with the carers who have been amazing.
My mum who lives with me gets on really well with the carers who have been amazing.
Thank you to ENA Homecare for looking after my Mum so well. I had been trying to introduce carers into Mum's routine for two years with no success. We were recently assigned an excellent Social Worker who connected us with ENA. This has been complete game changer for Mum, the lovely friends who do...
Thank you to ENA Homecare for looking after my Mum so well. I had been trying to introduce carers into Mum's routine for two years with no success. We were recently assigned an excellent Social Worker who connected us with ENA. This has been complete game changer for Mum, the lovely friends who do an amazing job of supporting Mum and for me too. Mum enjoys the company of all three of her ENA carers who visit her and she appreciates their support. This is exceptionally high praise coming from Mum. Mum had a few health concerns recently and ENA took the initiative to call and offer immediate support which made a world of difference during this period of uncertainty. The genuine care and great communication makes it easy to highly recommend ENA.
It's a pleasure to be working with your mum and we pride ourselves on keeping a good level of communication with service users and their families, so it's lovely that this doesn't go unnoticed. Thanks for your review!
Excellent service friendly and caring there cheer me up for the day nothing to much trouble anything u ask them to do it's ok nice to allay have a chat as I'm bedbound at the minute get so fed up thank you xxx
Excellent service friendly and caring there cheer me up for the day nothing to much trouble anything u ask them to do it's ok nice to allay have a chat as I'm bedbound at the minute get so fed up thank you xxx
Thank you for taking the time to leave a review of our service. It's great to hear feedback on how well our team are doing. We are glad our friendly staff cheer you up!
A very well organized company, will help with any problem you may have, when my stair lift broke down the carers helped me to climb the stairs every day. If you ask a question and the carers don't know they find the answer.
A very well organized company, will help with any problem you may have, when my stair lift broke down the carers helped me to climb the stairs every day. If you ask a question and the carers don't know they find the answer.
Thank you for taking the time to leave us a review. It's great to hear your feedback.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 May 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for ENA HomeCare Services.
Awards / Recognitions (1)
- 26 Nov 2025Recipient: ENA HomeCare Services
Accreditations
There are no accreditations posted yet for ENA HomeCare Services.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about ENA HomeCare Services
How many Carers does ENA HomeCare Services employ?
ENA HomeCare Services employs 16 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact ENA HomeCare Services to verify any information. View our terms and conditions. ENA HomeCare Services has an Enhanced Service -what an Enhanced Service includes.