ENA HomeCare Services

Holford House, Holford Court, Hearthcote Road, Swadlincote DE11 9BX
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9.5 11 Reviews
  • ENA HomeCare Services, Swadlincote
ENA HomeCare Services is a home care and support provider that has served the East Midlands area since 1998. The central office is based in Swadlincote, Derbyshire but also covers surrounding areas within the community.

ENA HomeCare Services provides a wide range of day-to-day care, and support services for the elderly and adults over the age of 18 with dementia, physical and learning disabilities, mental health conditions, and those with sensory impairment.

ENA also provides respite care or crisis support for families who require a break from their caring duties. Staff provide personalised home care and support services 24 hours, 7 days a week, including bank holiday.

Home care is usually the first choice for people who need additional support with their personal care in order to lead independent lives. Many people who use home care service as an alternative to residential or nursing care.

Staff have a passion for giving care and empowering the people that use their service. With this in mind, they listen to each individual, and collaborate with their families and representatives to ensure that they maintain a person-centered service, based on their assessed care needs.

Staff are aware that each person's care needs are unique and therefore work flexibly with clients and their family or representative to ensure that their care plans meet each individual's care needs. Staff value the trust clients have invested in them, and are committed to meeting their expectations.

The company expects that the need may arise for clients to add new services, or to remote existing services from their care plans in order to meet their changing needs. As such, it welcomes their input in the review of the care plans.

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Care Provided

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Owner

  • ENA Homecare Services

ENA HomeCare Services Reviews (11)

9.5

ENA HomeCare Services has a Review Score of 9.5 (9.481) out of 10, based on 8 reviews in the last 2 years. Over all time ENA HomeCare Services has 11 reviews.

Overall Experience

  • 8
  • 3
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Date Published

11
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3

Review from Lynn Y (Wife of Client) published on 5 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have had a good experience with your company since starting this year. Our main carer is very good as is her holiday replacement. They are both kind and helpful and pleasant to chat to.

Reply from Kay Smith, Manager at ENA HomeCare Services

Thank you for your review Lynn - its lovely to hear you are experiencing a good service from ENA, long may it continue.

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Review from G C (Husband of Client) published on 23 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Been using ENA since my wife left hospital 9 yaears ago, my wife likes the carers that come each day , I have found them very helpful and the office staff are easy to deal with and speak to, we have no issues at all with ENA.

Reply from Kay Smith, Manager at ENA HomeCare Services

Thank you for your review. We are really pleased that you and your wife are happy with our services. Long may it continue.

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Review from L G (Daughter of Client) published on 7 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using ENA for a little while now they have been helping me with my mum who has Alzheimer's, they have really been very helpful and has accommodated each time I need a break.
My mum who lives with me gets on really well with the carers who have been amazing.

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Review from R P (Daughter of Client) published on 7 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been using their services for a while now, and I am really pleased with the service they provide, from the day to day carers to all the team behind the scenes. They are a small team of carers and my mum sees the same people regularly, which is important to someone with Alzeimers. Please
keep this up.They are really helpful and friendly, and supportive, and nothing is too much trouble for them. Any problems or issues are dealt with promptly and communication between the office staff and myself is great. Would not hesitate to reccomend.

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Review from Susan S (Daughter of Client) published on 25 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to ENA Homecare for looking after my Mum so well. I had been trying to introduce carers into Mum's routine for two years with no success. We were recently assigned an excellent Social Worker who connected us with ENA. This has been complete game changer for Mum, the lovely friends who do an
amazing job of supporting Mum and for me too. Mum enjoys the company of all three of her ENA carers who visit her and she appreciates their support. This is exceptionally high praise coming from Mum. Mum had a few health concerns recently and ENA took the initiative to call and offer immediate support which made a world of difference during this period of uncertainty. The genuine care and great communication makes it easy to highly recommend ENA.

Reply from Kay Smith, Manager at ENA HomeCare Services

It's a pleasure to be working with your mum and we pride ourselves on keeping a good level of communication with service users and their families, so it's lovely that this doesn't go unnoticed. Thanks for your review!

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Review from Samantha K (Client) published on 25 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service friendly and caring there cheer me up for the day nothing to much trouble anything u ask them to do it's ok nice to allay have a chat as I'm bedbound at the minute get so fed up thank you xxx

Reply from Kay Smith, Manager at ENA HomeCare Services

Thank you for taking the time to leave a review of our service. It's great to hear feedback on how well our team are doing. We are glad our friendly staff cheer you up!

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Review from Stephen M (Client) published on 5 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A very well organized company, will help with any problem you may have, when my stair lift broke down the carers helped me to climb the stairs every day. If you ask a question and the carers don't know they find the answer.

Reply from Kay Smith, Manager at ENA HomeCare Services

Thank you for taking the time to leave us a review. It's great to hear your feedback.

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Review from B L (Client) assisted by family/friend published on 7 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using ENA Home Care Serves for 4 years. I am happy with the care received. The team are great and always provide everything I need. They are very good when ever help is needed with my hygiene. They assist with laundry and keep my clothes clean. They are excellent with me socially and with
conversations. I am glad they are looking after me.

Reply from Kay Smith, Manager at ENA HomeCare Services

Thank you for taking time to leave us a review. We really appreciate the positive feedback.

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Review from Kay M (Daughter of Client) published on 28 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were fortunate enough to have carers provided from ENA for both parents last year. The girls were all compassionate, patient and happy to go over and above to help both parents and the family at what was a really difficult time. They often exceeded the time allocated for the visit and never made
Mum or Dad feel rushed - both parents struggled with the concept of needing care but the girls were so respectful and kind that they ended up looking forward to the carers coming. Please continue the good work - and please try and maintain continuity of carers as that is so important when needing care for family.
Thanks to you all from all the family.

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Review from G R (Wife of Client) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been very satisfied with the care and support of the team. The backup of the carers make us feel safe and are helpful with advice when asked.

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Review from D B (Daughter of Client) published on 8 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has only been a client for a couple of months. The care and support he has received has been excellent. They are all very professional and I would have no hesitation in recommending them.

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Current Review Score: 9.5 (9.481)

Overview of Review Score

The Review Score of 9.5 (9.481) out of 10 for ENA HomeCare Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.681 for ENA HomeCare Services is calculated as follows: ( (36 Excellents x 5) + (8 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 47 Ratings = 4.681

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for ENA HomeCare Services is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about ENA HomeCare Services

What Type of Services does ENA HomeCare Services offer?

ENA HomeCare Services offers Home Care.

How many Carers does ENA HomeCare Services employ?

ENA HomeCare Services employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact ENA HomeCare Services to verify any information. View our terms and conditions. ENA HomeCare Services has an Enhanced Service - more info.