ENS Care & Support

22-24 Hamlet Court Road, Westcliff-on-Sea SS0 7LX
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8.6 21 Reviews
  • ENS Care & Support, Westcliff-on-Sea
At ENS Care & Support division, the mission is to help you live life to the fullest. Whether it's honing your culinary skills, dancing at an Elvis tribute concert, or providing 24-hour care to maintain your independence, the team focuses on supporting your desires, not just your needs.

They provide consistent support in essential areas like personal care and household tasks. However, the true goal is to collaborate with you on what matters most to you. With over 30 years of experience, they understand that care is not a one-size-fits-all solution. The team takes the time to get to know you personally, engaging with your friends and family and consulting with medical professionals to advocate for your needs.

The team prides itself on creating personalised care plans that make you smile every day. They specialise in care for individuals who have experienced life-changing injuries or have complex medical conditions. A holistic approach addresses not only medical needs but also emotional, social, and psychological aspects of well-being.

With care coordinators acting as central points of contact, the company ensures seamless collaboration between specialists, therapists, and other support services. This comprehensive approach guarantees well-managed and coordinated care, enhancing independence, promoting dignity, and improving quality of life.

Their core values — compassion, integrity, and innovation — drives the team to provide exceptional care, combining specialised knowledge with empathy to meet the unique needs of individuals. The company has significant experience in areas such as:

•        Complex Healthcare
•        Dementia Care
•        End-of-Life Care
•        Physical Disability
•        Learning Disability
•        Autism and Asperger’s Syndrome
•        Sensory Impairment
•        Mental Health
•        Older Adults
•        Younger Adults
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Care Provided by ENS Care & Support

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 120 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £30 – £35
  • Weekly Live-in Care Fees: £1400 – £2500

We are committed to providing exceptional care at competitive rates, ensuring our services are accessible to all. We accept a variety of funding options, including private payments, local authority/direct payments, and Integrated Care Board (ICB) funding. Our flexible and transparent fee structure is designed to meet your unique needs while offering the highest quality of care. Explore our range of affordable care solutions and discover how we can support you or your loved ones today.

These prices are only a guideline, please contact ENS Care & Support to find out the exact price for your requirements.

Contact ENS Care & Support to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact ENS Care & Support to get a personalised quote.

Good to Know

Owner

  • ENS Care & Support
  • Privately Owned

Person in Charge

  • Gemma Ayres (Registered Manager)

ENS Care & Support Reviews (21)

8.6

ENS Care & Support has a Review Score of 8.6 (8.563) out of 10, based on 3 reviews in the last 2 years.
Over all time ENS Care & Support has 21 reviews.

Overall Experience
  • 14
  • 6
  • 1
  • 0
  • 0
Date Published
  • 21
  • 3
  • 3
  • 3
  • 18
Reviewer Connection to ENS Care & Support
  • 12
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 21, showing 1-20
Review from P B (Mother of Client) published on 27 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Generally we have the same support staff, which is extremely important for continuity. They are always kind and courteous. They all know what they should be doing, but there are one or two who, occasionally, I have to remind about certain important things.
Generally they are prompt.


When dealing

with office staff, whether it be relating to rotas or management issues, the staff are always polite and helpful.


My family and I have no complaints and would recommend ENS.

Reply from Raj Chahal, Managing Director at ENS Care & SupportThank you so much for taking the time to share your lovely feedback.

We are delighted to hear how much you value the continuity of having regular support staff, as we know how important consistency is in building trust, comfort, and understanding. It is wonderful to hear that our team are kind, courteous, and knowledgeable, and that you have found our office staff polite and helpful when supporting you with rotas and any management queries.

We also really appreciate your understanding and your feedback, as this helps us continue to improve and maintain the high standards we strive for.

Your recommendation means a great deal to us, and we are grateful for the trust you and your family place in us.
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Review from pat E (Sister of Client) published on 19 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
my brother in law lives on his own i am in Australia, when ever i contact the care provider they answer me strate away,let me know how he is doing, the care he gets is very good, i trust in them as im so far away and i cant visit, i know they contact myself ,or my son or daughter, if anything is wrong,
i have never met his carers but from what i hear they are very caring.
Reply from Raj Chahal, Managing Director at ENS Care & SupportHi Pat,

Thank you for your kind feedback. It truly means a great deal to us. Providing your brother-in- law with high-quality care is our priority, and we are equally committed to ensuring that you feel reassured and confident in the support he is receiving at all times.

We understand how important it is to know your loved one is safe, comfortable, and treated with dignity and respect. Please be assured that our team remains dedicated to maintaining the highest standards of care and communication with you.
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Review from Simon T (Father of Client) published on 6 February 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Support staff are friendly and provide high quality support to my daughter understanding her needs, the office staff are approachable and do their best to provide staff that will understand her needs, the only negative is when short staffed it can be very difficult to find cover.
Reply from Raj Chahal, Managing Director at ENS Care & SupportThank you for your feedback. We're delighted our team understands your daughter's needs and that you find us approachable. We take staffing concerns seriously and are actively strengthening our recruitment to ensure consistent care. Your daughter's support matters deeply to usplease reach out if we can help further.
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Review from Brenda H (Mother of Client) published on 22 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
ENS Care & Support are a very caring company and focuses on the individual people they support. They do the best they can to ensure compatibility and continuity with support workers to enable the service users to enjoy their lives. I see this not only with my own son but also with the other residents.
I know from bitter experience that not all care companies are like this.
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Review from L M (Client) assisted by family/friend published on 12 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've been supported by ENS Care & Support in excess of 18-months, and the consistency of staff has allowed me to build a trusting relationship with them. The ladies are reliable and encouraging, patient, kind and funny. The office staff have really gone the extra mile to support me by telephone too
when things have been difficult, and they've been accommodating and flexible in supporting my changing circumstances. Thank you, ENS.
Reply from Sally Jones, Registered Manager at ENS Care & SupportThank you for taking the time to provide this feedback to our care and office teams. I am so pleased that you are experiencing good support from us.
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Review from I S (Mother of Client) published on 21 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As a mother, I have found the carers who come every morning to shower and dress my son are very understanding as he is very dependant on them, making his smart to go to his day centre. As I am now 85-yeards-old, I find them very helpful in every way and would not be able to manage without them.
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Review from Susan G (Mother of Client) published on 19 December 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Friendly, helpful and easy to talk to if you have any concerns or worries. Peace of mind knowing the service user is safe and happy.
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Review from Geraldine (Mother of Client) published on 16 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have recently started using ENS for support for my son to access the community. My son has Autism anxiety and OCD. I am so pleased with this service, the support staff are caring and kind and my son has been enjoying his days out with them. The office staff are helpful and efficient and very easy
to contact so we are both very happy!
Reply from Sally Jones, Registered Manager at ENS Care & SupportThank you so much for your positive feedback. It is good to know that you are happy with the service our team provide.
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Review from Kim H (Niece of Client) published on 19 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I used ENS recently for some short term care for my Aunt. From the initial phone call, everything was handled extremely efficiently and in a very friendly manner. I was pleased with the care given and have been left with the feeling that both the office staff and carers had a genuine interest in doing
the best for my Aunt.
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Review from Anthony R (Brother of Client) published on 21 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
ENAS provide a very good service to my sister. She can be very awkward, difficult and stubborn but the staff are amazing and very kind and patient. They are angels. ENS is only ever a phone call away, always answer the phone. No problems with them at all.
Reply from Sally Jones at ENS Care & SupportThank you for taking the time to provide lovely feedback on our staff and service!
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Review from Timothy R (Son of Client) published on 21 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm looking after my elderly mother without help and the seamless good service ENS provide is most welcome when I take a break in Essex.
Reply from Sally Jones at ENS Care & SupportThank you for taking the time to review our service!
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Review from Jo-Ann G (Mother of Client) published on 13 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have used ENS to support my severely disabled daughter for many years. They have always provided excellent Carers/nurses who are very professional, friendly and without exception compassionate and caring. I am happy to leave my precious daughter in their care knowing she will be supported in whatever
activity she is doing that day. Any calls or emails to the office are responded to swiftly by friendly and professional staff.
Reply from Sally Jones at ENS Care & SupportThank you for your lovely review of the care we provide. Your daughter is very important to us all at ENS and we will strive to continue to provide her with the best possible care.
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Review from Angela J (Mother of Client) published on 12 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Carers are excellent and take time and trouble to ensure that my son is enjoying his sessions and do what he wants to by consulting him first. Office staff and helpful too.
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Review from Jean B (Mother of Client) published on 26 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The support worker who cares for my Daughter is excellent, she has cared for her for the past 5 years, and is part of the family.
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Review from Brian F (Son of Client) published on 21 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
There are certain issues where I have to keep on about but in general, my wife and myself are very pleased with my son's carers.
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Review from Louis Maurice O (Son of Client) published on 6 June 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Generally speaking until now the service has been satisfactory.
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Review from Jennifer B (Mother of Client) published on 16 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very pleased with the care my son receives and the staff are excellent.
Reply from Catherine Lawrence at ENS Care & SupportThank you for taking the time to provide such a positive review of our service and staff.
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Review from K R (Mother of Client) published on 15 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The regular carer is excellent. She understands my Daughter's needs and is proactive in suggesting activities to help my Daughter progress. The agency has let us down at short notice when our regular carer is not available.
Reply from Catherine Lawrence at ENS Care & SupportThank you for your review of the support we provide to your daughter. We are sorry that there have been short notice difficulties in replacing your regular care team, we work hard to try and ensure we can provide alternative support when staff are unwell or unable to work at the last minute, but this hasn't always been possible.
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Review from Denise M (Mother of Client) published on 7 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son is so happy to be in this home, all his carers are so nice and friendly it is like a home from home. Everyone has tried to do their utmost to make him welcome. My son is very happy which makes us happy and gives us peace of mind. He enjoys the food at the house, good home cooking.
Staff at the
office are working hard to sort out all the little hic ups.
he gets on well with all his housemates.
well done everyone.
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Review from Freda J (Mother of Client) published on 29 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found the staff at ENS to be pleasant, helpful and understanding.
Reply from Sally Jones, Registered Manager at ENS Care & SupportThank you for your lovely feedback and we are so pleased that you would recommend us to others.
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Current Review Score: 8.6 (8.563)

Overview of Review Score

The Review Score of 8.6 (8.563) out of 10 for ENS Care & Support is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.563 for ENS Care & Support is calculated as follows: ( (9 Excellents x 5) + (7 Goods x 4) ) ÷ 16 Ratings = 4.563
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for ENS Care & Support is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 May 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (3)

Raj

Raj Chahal

Job Title: Managing Director Joined: 2016

Raj started her career as a Registered Manager before joining ENS Recruitment in 2016, where she worked in HR and eventually became Managing Director. Her hands-on experience in care management, combined with her HR background, means she truly understands what it takes to deliver quality care and support the teams who make it happen.
What drives Raj is simple: the people we support and the staff who support them. She's committed to maintaining high standards of compliance and regulation, but more importantly, to creating a workplace where great care can flourish and everyone—service users and staff alike—feels genuinely valued.

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Gemma Ayres

Job Title: Registered Manager Joined: 2010

Gemma leads our Care & Support team, making sure we consistently deliver high-quality care while staying on top of compliance and regulatory standards. With over 20 years in the care sector and an NVQ Level 5 in Leadership and Management in Health and Social Care, she knows the industry inside out.


Since joining ENS, Gemma has been instrumental in growing our Care & Support division, building a team that's both skilled and compassionate. She's focused on maintaining excellence in everything we do—from the care we provide to supporting the professionals who deliver it every day.

Sadie

Sadie Bushnell

Job Title: Service Manager Joined: 2013

Sadie has a diverse role in managing staff teams, ensuring that they feel supported and valued. She creates person-centred support plans to meet our adults' needs and wants and has extensive knowledge of Positive Behaviour Support Planning.


Having years of experience in care, Sadie is driven by helping others to grow and have a good quality of life. Sadie has a Level 4 Diploma in Health and Social Care as well as a Supervision Management qualification.

Frequently Asked Questions about ENS Care & Support

How many Carers does ENS Care & Support employ?

ENS Care & Support employs 175 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact ENS Care & Support to verify any information. View our terms and conditions. ENS Care & Support has an Enhanced Service - more info.