Choices Homecare (Bolton and Bury)

Atrium House, 574 Manchester Road, Bury BL9 9SW
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6 Reviews
  • Choices Homecare (Bolton and Bury), Bury
Formally known as Mayday Homecare, Choices Homecare's motto is 'skilled care your way', which is a philosophy they look to bring to older and vulnerable adults throughout South and West Yorkshire. They are proud to support people to live in their own homes for longer and can provide a full range of homecare services.

Their 'Values' are embedded throughout the Organisation to ensure they reflect their Vision (...to deliver a service to be proud of), and are able to deliver the best quality of care that they can for all of their service users.

They offer a person centred approach to a wide range of care needs (offering support with: personal care, meal preparation, medication assistance, home respite/safety check visits or sitting services whilst family go out (or other), assisting service users to go out into the community, shopping, light domestic help and more). They can also provide support to adults who suffer dementia, or those with learning or other disabilities.

There is a strong focus on quality recruitment and training and Choices are passionate about delivering safe, well planned services; care and support workers promote choice and independence to assist service users in remaining as independent as possible, whatever the situation. Outcome-focused services take account of client preferences and aspirations, with 'Choices' considering themselves as 'working in partnership with their service users' to deliver, quality services to each and every one.
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Care Provided by Choices Homecare (Bolton and Bury)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £33.05 – £38.28

We tailor a unique quote (person centred and obligation free) for each of our clients individually.


If you're looking for care services (or you're looking for services for a family member or someone else you know), please feel welcome to submit an enquiry. A member of our friendly office team will then be in touch and will be more than happy to listen to your needs and create a tailored quote which reflects the information received. Then, should you wish to proceed further, we can agree a mutually convenient day to visit you and set a start date for care to begin.


15 minute calls start from £11.65 with 30 minute calls from £20.36.


If you're unsure if we're able to provide the services you require, please ask and we'll do our very best to help.


Please check out our website for more details about the services we can provide.

These prices are only a guideline, please contact Choices Homecare (Bolton and Bury) to find out the exact price for your requirements.

Contact Choices Homecare (Bolton and Bury) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Choices Homecare (Bolton and Bury) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Lynn Pass (Registered Manager)

Choices Homecare (Bolton and Bury) Reviews (6)

Over all time Choices Homecare (Bolton and Bury) has 6 reviews.

Overall Experience
  • 4
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  • 2
Date Published
  • 6
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  • 6
Reviewer Connection to Choices Homecare (Bolton and Bury)
  • 2
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  • 1
  • 1
Total of 6, showing 1-6
Review from G C (Son of Client) published on 12 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with service, one staff member is fantastic and very caring. One of your best workers for sure.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bolton and Bury)Thank you for taking the time to submit your review, we really appreciate all feedback (both positive and negative) to assist us with making future improvements to our services. We are so pleased you are very happy with the service provided and your comments will be passed on to our staff to ensure they receive a thank you for all of their hard work. Thanks again for your kind comments!
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Review from Irene B (Client) published on 13 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carer is very helpful, comes on time and does a good job.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bolton and Bury)Thank you for taking the time to submit your review; we really appreciate all feedback received to assist us with future improvements. We are so pleased that you find your Care Worker very helpful and that you feel they do a good job; your feedback will be passed on to them along with a 'Thank you' for their hard work. Thanks again for your kind comments.
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Review from B E (Son of Client) published on 12 December 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Some carers are excellent but poor service is now repugnant since since Keymen took over. My Mum is 84 with Alzheimer’s. Over the past weeks she’s not had medication given (at least twice), had curtains closed all day/not closed at night, worktops left dirty with food, not been put to bed (and told
it was teatime!), had late and missed visits (never any phone calls to explain as promised); not taken to toilet before bed; No false-teeth in and left alone with food she cannot eat; not fully clothed; left alone with food shes spilt everywhere, and more. Previously she’s not been showered for over a week and even administered the wrong medication which made her ill! It took over 2 months for a reply to my complaints via phone and many emails (as instructed). Promised phone calls never happen, and at each review/discussion promises are made which are ultimately empty. Mayday have constantly left my mum, my family and me distressed with their abhorrent, disgusting, and upsetting service.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bolton and Bury)Thanks for taking the time to submit your review, we really appreciate all feedback received (both positive and negative) to assist us in making future improvements. We are pleased that you found some Care Workers excellent and sorry that you weren't as happy with the service provided by others. We have tried to contact you to discuss your comments further but unfortunately seem unable to get in touch. Please do contact our local office on the usual number, as we would welcome the opportunity to chat, to enable us to look into and investigate the points you raise further. Please rest assured that we take all feedback seriously. Thanks again for reviewing us.
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Review from Rebecca S (Friend of Client) published on 16 November 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
Carer came in used the bathroom and left.
No food offered, commode not checked. Had to get off to get someone else to bed.
My friend has had a cuppa soup all day and this was made by a nurse who visited.
Reply from Marie Spackman, Registered Manager at Choices Homecare (Bolton and Bury)We take all complaints seriously, please can you report any concerns directly to our office either at admin@keymengroup.com or on 01204 399195 so that they can be actioned accordingly. Thank you.
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Review from Lorraine Y (Daughter of Client) published on 28 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
After having a horrendous experience with another local care agency, my mum went under the care of Mayday. The ladies who attended to my mother were 100% professional, courteous and exceeded all our expectations in respect of the care given to my mum. Their timekeeping was accurate and they adhered
to the hours that were allocated to my mum, unlike the other care company we used who seemed to come and go as they please and overcharged us. The Mayday carers identified when my mother was deteriorating leading to a quick admission into hospital. They brought a smile to my mother's face and she always enjoyed seeing the people who attended her, purely because she knew she was being looked after 'properly'. They fed her properly and understood any instruction that my mother gave them.
When she was admitted to a local care home, two of the carers made a visit to her based on the relationship they had formed over such a short period of time, I cannot thank Mayday enough.
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Review from Dave D (Client) published on 13 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been a client of Mayday for 16 months. I just wanted to let you know how happy I am with the care I receive. My carers are very friendly and understanding. They seem to always know what care I need and carry my care out happily. They really cheer me up when I am feeling down. They make a really
great team and they are all so well mannered. During the corona pandemic, they were always wearing the appropriate PPE equipment and are still wearing it. Staff would sort any problems I had, although it was rare they were only too happy to help.
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Overview of Review Score

Regulatory Rating

Care Quality Commission (CQC) Rating

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Awards / Recognitions (2)

Meet the Team (2)

Lynn

Lynn Pass

Job Title: Registered Manager Joined: 2023

My name is Lynn and I'm the Registered Manager here at Choices Homecare in Oldham (formerly Safe Hands Support), my aim is to always support my team to provide the best care that they can, in line with our company Vision (...to deliver a service to be proud of) and our PRIDE Values.


I started with the company last year and have enjoyed getting to know the staff and meeting service users. I have a wealth of experience in health and social care and am looking forward to continuing to work with my team and growing the service in the future.


If ever there's anything you'd like to discuss (or ask), please get in touch, and I'll do my very best to try and help you!

Victoria

Victoria Mangnall

Job Title: Senior Care Coordinator Joined: 2010

Hi, my name is Victoria Mangnall and I am the Senior Care Coordinator here at Choices Homecare, based in Bolton, our service covers both the Bolton & Bury areas.


At Choices, we offer a range of services and can provide professional staff for all levels of care. We administer quality bespoke care to service users in the community and tailor each package especially to meet our service user’s needs.


What makes us unique at Choices Homecare?
We have values that are imbedded within all aspects of our work and that's to deliver a service to be proud of.


We aim to deliver high-quality person-centred services that exceed the expectations of service users, commissioners and other stakeholders. We want our staff to be proud to work for the organisation and the role they play in delivering our services and they are


1. Person Centred
Putting the individual at the heart of our service.


2. Responsive
Well-coordinated and planned services that deliver effective outcomes for individuals.


3. Innovative
Continuously developing and improving our services.


4. Delight
Ensuring every individual service user is delighted by the care they receive.


5. Engagement
Providing opportunities for staff and service users to engage fully in the organization.


I could sit here for days telling you about what I do daily because no two days are the same.


One day I could be doing:


Paperwork
Attending meetings
Working side-by-side with my Care Assistants in the community or the office.
Every day is different and as Senior Care Coordinator, I have to be ready for anything and everything.


Throughout my whole life I was always told 'If you do a job you love, you'll never have to work a single day for the rest of your life' - This has stuck with me throughout and has been my inspiration to pursue my goals in health and social care.


I have 13 years of service now and over this time I have learned so much; the support I have had from all of my colleagues has been really valuable, without their guidance, my day-to-day working life may have been harder.


I also want to take this chance to remind my care staff of all that they do to support someone, once you become a carer. makes a difference, improves lives and helps support individuality, by no means misjudging the value of what you do and the positive influence you can have on someone’s life.


I’m so proud of our Choices Homecare (formally Mayday and part of the Optimo Care Group) family, together we can accomplish so much.

Frequently Asked Questions about Choices Homecare (Bolton and Bury)

How many Carers does Choices Homecare (Bolton and Bury) employ?

Choices Homecare (Bolton and Bury) employs 130 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Choices Homecare (Bolton and Bury) to verify any information. View our terms and conditions. Choices Homecare (Bolton and Bury) has an Enhanced Service - more info.