Home Care Providers Owned by Choices Homecare

Thank you for taking the time to review us, we really appreciate all comments received (both positive and negative) to assist with future improvements. We are pleased that generally you find the services received better than expected. Please rest assured that we do our best to keep any disruption to a minimum, please accept our apologies for any inconvenience caused at times; from time to time we do have to make short notice changes (due to staff illness, weather, or other unforeseeable circumstances) and it is our priority to keep you informed if this happens. Your feedback will be passed on to the service manager to enable visit times to be monitored and changes kept to a minimum. Thank you for submitting your review and for the comments received. Read less

Thank you for taking the time to review us, we really appreciate all feedback received (both positive & negative) as it supports us with making future improvements to our services. We are really pleased that you are mostly happy with the carers who visit you and that you find that they go above and beyond; we are also pleased to hear that we are mostly able to visit at your preferred times - please do continue to liaise with our friendly office team if there are any call times you need to adjust (or anything else you would like to discuss) moving forwards - they will do their very best to try and help you. Thanks again for the kind comments received. Read less

Thank you for taking the time to submit your review. We are so please that overall you find our service is very good. The comments you make relating to impaired hearing and diabetic awareness will be passed on to our management team. We really appreciate all feedback received (both positive and negative) to assist us with making future improvements to our services. Thanks again for your kind feedback and comments. Read less

Thank you for taking the time to review us, we really appreciate your feedback and comments. We are pleased that you are generally very happy with the service received by your uncle but are sorry to hear that he at one point had a few issues with the time of the evening call - please do let us know if he has any issues in the future. Your comment around your uncle finding it difficult to raise his legs because some of the carers can't get down onto the floor has been passed on to our management team for them to take a look at for him and we will try to identify and ask for someone to get in touch soon. In the meantime please don't hesitate to contact the office on the usual local number if your uncle experiences any further issues and we will do our very best to try and help. Thanks again for the feedback received. Read less

Thank you for taking the time to review us, we really appreciate the feedback received (both positive & negative) to assist us in making future improvements to our services. We are so pleased that you find all staff who attend 'lovely & well mannered' but are sorry to hear that you are sometimes less happy with the visit times, your feedback is important to us and will be passed on to our management team, and someone will try to contact you to discuss these with you soon (please do contact us on the usual local number if we're unable to get in touch with you); please be assured that we will do our best to rectify any issues promptly. Thanks again for all of your comments and for your 5* rating. Read less

Thank you for submitting your kind comments, we are so pleased that you find the care and attention received from our care workers 'second to none' and that you are happy with the support your wife receives from them. Your feedback will be passed on to the members of staff who attend your wife, along with huge thanks for all their hard work. Thanks again for recommending us and for the positive feedback received, we really appreciate your time taken to submit a review. Read less

Thank you for completing your review, we really appreciate your time taken and the positive feedback you have given. We are really pleased that you found your Mum's care review thorough and that both you and her are happy with the care she now receives. If ever there is anything you'd like to discuss (no matter how small)in the future, please do get in touch with your local office on the usual number and we will do our very best to help! Thanks again for letting us have your feedback! Read less

Thank you for taking the time to review us, your feedback is really appreciated (both positive and negative to assist with future improvements to our services). We would also like to say thank you for giving us your five star rating but we're sorry you've found that sometimes carers have recently come at different times (or we've had to make special arrangements). Please be aware that sometimes we do have to send different carers to attend care visits due to holidays or sickness, however, we do our very best to ensure continuity of care for all of our service users; please be assured that your comments have been passed on to the service manager who will check into them to ensure we continue to provide the very best care that we can. Thanks again for reviewing us via Homecare.co.uk and please don't hesitate to get in touch with your local office on the usual contact number if ever there is anything you'd like to discuss, we will do our very best to try and help you. Read less

Thank you for taking the time to let us have your review, we really appreciate your feedback as it supports us to continue improving our services in the future. We are so sorry to hear that you have been unable to check who will be coming, when your regular care workers were off, because you couldn't get through to the office when you tried to call and apologise for any inconvenience this may have caused. Please rest assured that we have checked our phones and have also put plans in place to ensure this doesn't happen in the future. Thanks again for your feedback as we really appreciate your support, please don't hesitate to get in touch if there's anything else at all that you would like to discuss. Read less

Thank you for your feedback which is much appreciated. I am pleased that you are happy with the carers that visit you through out the week , Unfortunately at times of staff absences or Annual Leave a different carer is allocated at short notice to ensure that our duty of care is fulfilled. We are currently recruiting carers so it is expected that all weekend visits will be permanently covered and schedules will then reflect a more settled service for all. Read less

Thank you for taking the time to review us on Homecare.co.uk, we're really pleased that you find most of our care workers very good but are sorry to hear your comments around meals and mealtimes. This feedback has been passed on to the service manager to enable them to check into this further for you but if you have any issues in the future please do not hesitate to contact the office on the usual telephone number. Thanks again for letting us have your feedback! Read less

Thank you for taking the time to review us on Homecare.co.uk, we really appreciate all feedback received (both positive & negative) to assist us with future improvements. We're really pleased that you are happy with the care your mum is receiving and apologise for having to send different care workers sometimes; unfortunately this is unavoidable occasionally due to holidays or sickness but we do our best to maintain continuity for all. Thanks again for your the great feedback received. Read less