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Choices Homecare (Calderdale)

Unit 8 B Calderdale Business Park, Club Lane, Ovenden, Halifax HX2 8DB
Choices Homecare (Calderdale) Logo
Choices Homecare (Calderdale) logo
Choices Homecare (Calderdale), Halifax
Choices Homecare (Calderdale), Halifax
Choices Homecare (Calderdale), Halifax

Choices Homecare provide person centred care and support to older and vulnerable adults in throughout West and South Yorkshire and beyond.

Part of the Optimo Care Group, whose company motto is 'Skilled Care Your Way', their compassionate and trained care and support workers support people to live in their own homes for longer and demonstrate their company values - 'to deliver a service to be proud of', supporting them to deliver...  

Care Provided by Choices Homecare (Calderdale)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: £33.29 - £36.11

We tailor a unique quote (person centered and obligation free) for each of our clients individually.

If you're looking for care services (or you're looking for services for a family member or someone else you know), please feel welcome to submit an enquiry. A member of our friendly office team will then be in touch and will be more than happy to listen to your needs and create a tailored quote which reflects the information received. Then, should you wish to proceed further, we can agree a mutually convenient day to visit you and set a start date for care to begin.

15 minute calls start from £12.53 with 30 minute calls from £16.77.

If you're unsure if we're able to provide the services you require, please ask and we'll do our very best to help.

Please check out our website for more details about the services we can provide.

The price(s) shown are provided by the agency. Contact Choices Homecare (Calderdale) for full pricing details and T&Cs.

Contact Choices Homecare (Calderdale) to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group/Owner

Person in charge

  • Tracey Cook (Registered Manager)

Choices Homecare (Calderdale) Reviews (38)

Over all time Choices Homecare (Calderdale) has 38 reviews.

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Showing 38 reviews matching selected criteria
Review from Andrew F (Son of Client) published on 10 May 2024 Submitted via Postal Card
Overall Experience

We are very happy with the carers and the help they give my mother.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)

Thank you for taking the time to review us through Homecare.co.uk. We are so pleased you are 'very happy with the care workers and the help they give your Mother' and really appreciate you've taken the time to let us know; your feedback will be passed on to the staff involved by way of a compliment...  

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Review from Viv A (Client / Service User) published on 29 April 2024 Submitted via Postal Card
Overall Experience

I also find my carers very kind, considerate and respectful. They are lovely, sweet girls.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)

Thank you for taking the time to review us through Homecare.co.uk, we really appreciate all feedback received to assist us in making future improvements. We are so pleased that you find your care workers so kind, considerate and respectful and your feedback will be passed on to the staff involved...  

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Review from J W (Client / Service User) published on 29 April 2024 Submitted via Postal Card
Overall Experience

The care staff I have are wonderful but the office often seems to be in some sort of chaos, messing the carers around which leads to them being a little stressed and tired on arrival. I do not blame my carers for this at all, they are fantastic at what they do for me, and I really feel for them.

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Review from I S (Client / Service User) published on 19 April 2024 Submitted via Postal Card
Overall Experience

Very good. Carers are very kind and helpful. We have a laugh and a chat.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)

Thank you for taking the time to review us, we really appreciate all feedback received to assist us in making future improvements to our services. We are so pleased you find our carers are 'good, very kind and helpful'. Thanks again for your kind comments.

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Review from Robert H (Client / Service User) published on 16 April 2024 Submitted via Postal Card
Overall Experience

Following my wife's knee replacement, I needed assistance with my care. Local care services were excellent. Each and every member of staff was helpful, cheerful and nothing was too much trouble. Highly recommend.

Reply from Terry Magraw, Registered Manager at Choices Homecare (Calderdale)

Thank you for your review, we appreciate all reviews and learn from all information given to us, your praise will be passed on to the carers. Thank you.

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Review from T G (Husband of Client) published on 15 April 2024 Submitted via Postal Card
Overall Experience

The staff are mainly good. One exception at present!

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)

Thank you for taking the time to review us through Homecare.co.uk. We really appreciate all feedback received as it supports us with future improvements. We are pleased that you find our staff 'mainly good' but please do get in touch with our local office on your usual contact number if ever there...  

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Review from Jean R (Wife of Client) published on 9 April 2024 Submitted via Postal Card
Overall Experience

The carers are great, always friendly and caring. My only complaint is not rinsing hair with clean water and some of them not putting things back after using, just left for my husband to shift. And using the last pad in pack and leaving empty packet for the next ones to put in bin, also not saying they have used last ones. Also the timing is not good, moving the times and not letting us know.

Reply from Terry Magraw, Registered Manager at Choices Homecare (Calderdale)

Thank you For your review. We have noted your concerns and added these as a task on to your husbands task list, this will act as an instant reminder to staff and will alert you when supplies are used. Please let us know if there is anything else we can do to make your package to work for you and your husband.

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Review from Audrey G (Client / Service User) published on 12 February 2024 Submitted via Postal Card
Overall Experience

I have no problems with my carers, they are always very helpful.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)

Thank you for taking the time to review us through homecare.co.uk. We really appreciate your comments and are very pleased that you find our Care Workers are always very helpful. Thanks again for your kind review!

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Review from Deborah H (Daughter-in-law of Client) published on 12 February 2024 Submitted via Postal Card
Overall Experience

We have a couple of lovely carers, we have one who we love the most she's great goes above and beyond for my mother-in-law. All other carers are great, we like it when they come chat and have a brew with mother-in-law while I'm out working, we're very happy with the service provided.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)

Thank you for taking the time to reviews us through homecare.co.uk, we really appreciate your kind feedback and are really pleased that you are very happy with the service your mother-in-law receives. Thanks again for your lovely comments!

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Review from S W (Daughter of Client) published on 19 December 2023 Submitted via Website
Overall Experience

All the carers went above and beyond to care for my day and they became an extended family to my dad, couldn't have kept my dad at home without them. The carers were often there at short notice if I needed them and they all treated my dad just like their own.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)

Thank you for taking the time to submit your review, we really appreciate all feedback received. We are so pleased that you were happy with the care your Dad received from us. Thanks again for your kind comments.

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Review from Martin M (Stepson of Client) published on 26 April 2022 Submitted via Postal Card
Overall Experience

We think they are doing a good job with care and understanding of our needs. Nice friendly staff, always polite.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)

Thank you for taking the time to review us on Homecare.co.uk, we really appreciate all feedback received as it helps us to continue improving our services in the future. We're really pleased you find our staff are friendly and polite and are doing a good job! Thanks again for your kind comments.

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Review from P I (Client / Service User) published on 10 March 2022 Submitted via Postal Card
Overall Experience

The name of the provider says it all. T - very tender. L - very loving. C - the care is outstanding.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)

Thank you for your lovely comments, we really appreciate all feedback received and are really pleased you are happy with the standard of care provided!

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Review from Antony C (Son of Client) published on 26 November 2021 Submitted via Postal Card
Overall Experience
Really good service.

We have used this company for several years, and the service and the carers are first-class.

Reply from Richard Walker, Managing Director at Choices Homecare (Calderdale)

Thank you, that has made our day. The team, work very hard in tricky circumstances, so your feedback is appreciated!

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Review from Sally L (Daughter of Client) published on 14 April 2021 Submitted via Website
Overall Experience

What a fantastic group of people that work here. We’ve had their service now for almost two years, and the relationship has grown. My mum has more carers now, and they offer my mum compassion and care. They also provide support for me too as her only relative who cares for her too. This is invaluable. I can’t praise the team enough and would highly recommend them.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)

Thanks for taking the time to review us and for all your lovely comments. We take all feedback very seriously (both positive and negative), in order to continue improving our services as we move into the future. Thanks again for your kind comments.

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Review from A S (Daughter of Client) published on 25 January 2021 Submitted via Postal Card
Overall Experience

A great team of carers. They have a good and understanding relationship with mum, through her good and bad moments. Often going that extra mile to help.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)

Thank you for taking the time to submit your kind comments. We take all feedback very seriously (both positive and negative), to assist us in improving further in the future. We are really pleased that you are happy with the service received. Thanks again for submitting your review.

Staff
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Management
Treated with Dignity
Value for Money
Review from Joan D (Client / Service User) published on 22 January 2021 Submitted via Postal Card
Overall Experience

As you can see, I am very happy with the care I receive.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)

Thank you for taking the time to submit your kind comments. We take all feedback very seriously (both positive and negative), to assist us in improving further in the future. We are really pleased that you are happy with the service received. Thanks again for submitting your review.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Gary S (Next of Kin) published on 21 December 2020 Submitted via Postal Card
Overall Experience

You are vigilant, caring and, which is a rare commodity in this day and age, use common sense when an unexpected crisis occurs.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)

Thank you for taking the time to submit your review, we really appreciate all feedback received, in order to support the continual improvement of our services. We are really pleased you are happy with the service we deliver and are glad you have found us responsive when needed. Thanks again for submitting your comments.

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Value for Money
Review from J N (Client / Service User) published on 21 December 2020 Submitted via Postal Card
Overall Experience

I am satisfied with the help I get for my needs at the present time.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)

Thank you for taking the time to submit your review. We take all feedback very seriously, in order to continue improving our services in the future. Thanks again for letting us have your comments and feedback.

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Review from Cynthia S (Partner of Client) published on 21 December 2020 Submitted via Postal Card
Overall Experience
The carers who look after my partner are wonderful people.
We definitely couldn't manage without them.

It's a special person who's a carer.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)

Thank you for taking the time to submit your review, we really appreciate all feedback (both positive and negative) to assist us in improving further as we move into the future. We are really pleased you are happy with the service received and thank you for your kind comments. Thanks again for submitting your review.

Staff
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Review from J H (Daughter-in-law of Client) published on 21 December 2020 Submitted via Postal Card
Overall Experience

Lovely carers who my father-in-law trusts and likes. Any issues that I have had to raise have been dealt with quickly and resolved professionally. The carers have gone above and beyond in the care they give to my father in law. Thank you.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)

Thank you for taking the time to submit your review, we take all feedback very seriously in order to continue improving our services as we move into the future. We are really pleased that you and your father are happy with the service we provide and thank you for your kind comments. Thanks again for submitting your review.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 May 2018
Overall Good
  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (1)

News
  • Posted: Wednesday 06 Nov 2024At Optimo Care Group, we believe that exceptional care comes from exceptional people. Our inaugural Pride Awards 2024 celebrated those within our organisation who go above and beyond, embodying the...

Awards / Recognitions (2)

  • Recipient: Choices HomecareDate: Saturday 29 Jun 2019
  • Recipient: Choices HomecareDate: Thursday 05 Apr 2018

Meet the Team (2)

Tracey Cook Job Title: Registered Manager Joined: 2022
Tracey Cook

I’ve been working in the care sector for over 10 years, starting as a carer and progressing to my current role as a Registered Manager. Along the way, I’ve gained invaluable experience and developed a strong passion for delivering person-centred care. I’m dedicated to promoting independence and dignity, ensuring those I support can live fulfilling lives.

My goal is to continue driving high standards of care, supporting my team to grow and develop, and finding new ways to improve the lives of those we support. I’m focused on building a positive and empowering environment where both staff and the people we care for can reach their full potential.

Chloe Taylor Job Title: Care Coordinator Joined: 2022
Chloe Taylor

I've worked with the team here in Calderdale for a few years now and I really enjoy my job. My time is split between working in the office and working in the community. I enjoy working with my colleagues and also being out and about visiting service users and supporting them to stay in their own homes for longer.

Frequently Asked Questions about Choices Homecare (Calderdale)

How many Carers does Choices Homecare (Calderdale) employ?

Choices Homecare (Calderdale) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Choices Homecare (Calderdale) to verify any information. View our terms and conditions. Choices Homecare (Calderdale) has an Enhanced Service - more info.