Choices Homecare (Calderdale)

Unit 8 B Calderdale Business Park, Club Lane, Ovenden, Halifax HX2 8DB
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9.5 38 Reviews
  • Choices Homecare (Calderdale), Halifax
Choices Homecare provide person centred care and support to older and vulnerable adults in throughout West and South Yorkshire and beyond.

Part of the Optimo Care Group, whose company motto is 'Skilled Care Your Way', their compassionate and trained care and support workers support people to live in their own homes for longer and demonstrate their company values - 'to deliver a service to be proud of', supporting them to deliver the best possible quality of care that they can.

A full range of homecare services is available, they can provide support with personal care, showering and bathing, meal preparation, medication assistance, respite sitting whilst a main carer or family member goes out, assistance to go out and light domestic duties and shopping. They can also support with safety check visits whilst family are away on holiday. Staff are trained to provide support for adults who live with dementia, learning or other disabilities and much more.

Choices professionals work to outcome-focused goals and to support maximum choice, control and independence with each client they attend. Each care plan is tailored to the service user's own individual needs and if you get in touch, they will do their very best to help you.
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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £27.17

We tailor a unique quote (person centered and obligation free) for each of our clients individually.


If you're looking for care services (or you're looking for services for a family member or someone else you know), please feel welcome to submit an enquiry. A member of our friendly office team will then be in touch and will be more than happy to listen to your needs and create a tailored quote which reflects the information received. Then, should you wish to proceed further, we can agree a mutually convenient start date and set up a package of care, ready for services to commence.


If you're unsure if we're able to provide the services you require, please ask and we'll do our very best to try and help you.


Contact us and we will tailor a quote to your individual needs.


Check out our website for more details about the services we can provide

These prices are only a guideline, please contact Choices Homecare (Calderdale) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Tracey Cook (Registered Manager)

Choices Homecare (Calderdale) Reviews (38)

9.5

Choices Homecare (Calderdale) has a Review Score of 9.5 (9.461) out of 10, based on 10 reviews in the last 2 years.
Over all time Choices Homecare (Calderdale) has 38 reviews.

Overall Experience
  • 25
  • 10
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Date Published
  • 38
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  • 10
  • 28
Reviewer Connection to Choices Homecare (Calderdale)
  • 20
  • 5
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  • 1
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Total of 38, showing 21-38
Review from A R (Daughter of Client) published on 21 April 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Regular carers ensure continuity and standard of care is maintained and consistent, which is of the upmost importance. Carers were always very friendly and professional given the short time frame they had to complete tasks.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)

Thank you for taking the time to review us on Homecare.co.uk, we really appreciate all feedback given (both positive and negative), to assist us in continuing to improve our services as we move into the future. We are pleased you were happy with the level of care received. Thanks again for your kind comments.

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Review from H S (Daughter of Client) published on 16 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Once the ladies had gotten to know my Mum's foibles and needs, all was well. Only down point is that Mum prefers to be aided by non-smokers. Mum's regular carers are really friendly. One carer is a good motivator and Mum misses her a lot.
Reply from Elaine Bradley-Smith at Choices Homecare (Calderdale)

Thanks for taking the time to submit your review to Homecare.co.uk. We really appreciate all feedback received (both positive and negative) to assist us in improving our services even further as we move into the future. We are really pleased that your mum is mainly happy with the service we deliver, however, we will forward your comments to the manager of the service to allow us to get in touch re the comments made around your mum preferring non-smoking care workers. Please rest assured we do have a stringent non-smoking policy and are happy to look at any issues identified, as we do all we can to ensure our service users receive the standard of care they deserve. Please do not hesitate to get in touch with your local office on the usual contact number should your mum have any issues whatsoever you would like to discuss. Thanks again for all comments received.

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Review from John B B (Client) published on 11 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased to say the overall standard is very good.


Care support side is top class. I do not find any fault.


All the staff have treated me with dignity.


I find the staff just great.


I find them very helpful at all times.


Very satisfied with all they do for us who need help every

day. Without all the team I for one would be in a mess. Thanks for all the help you give us.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)

Thank you for taking the time to complete a review, we really appreciate all feedback received and take it seriously (both positive and negative) in order to continue to improve our services in the future. Thanks again for your lovely comments, all positive feedback is passed on to staff to allow them to receive a thank you in recognition of what they do and all their hard work, thank you.

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Review from Betty D (Client) published on 11 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carer deserves all the praise and affection I could give her. Nothing is too much trouble for her and more often than not she sees what I am in need of before I can ask. I would be very proud of her as I am my own daughters!
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)

Thank you for your lovely comments. We really appreciate all feedback received, to enable us to continue improving the service we provide in the future. We pass feedback on to allow our staff to receive a thank you for all their hard work. Thanks again for taking the time to submit your review.

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Review from Angela M (Client) published on 22 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carer is most reliable, cheerful, efficient and thoughtful. It is almost always the same person which makes such a difference. If different people come I have to keep telling them what to do, maybe I'm over fussy.
Reply from Elaine Bradley-Smith at Choices Homecare (Calderdale)

Thank you for taking the time to submit your response, we take all feedback very seriously (both positive and negative) to assist us in continuing to improve our services in the future. We are really happy that you are pleased with the service you receive, please do call your local office if ever you would like to speak to anyone. Thanks again for your lovely comments.

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Review from David B (Client) published on 29 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers remain positive and helpful even when pushed for time.
It is good to have such friendly people helping.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)

Thanks for taking the time to submit your review, we really appreciate all feedback received and your kind comments will be passed on to our staff to ensure they receive a thank you for all of their hard work. Please don't hesitate to contact us on your usual office number if ever you would like to speak with our team who will be more than happy to discuss any enquiry you may have. Thanks again for taking the time to review us on Homecare.co.uk, thank you.

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Review from Frank A (Client) published on 11 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I only have one carer she attends within the time, she values my needs to remain active so timekeeping is important and she is brilliant at her duties.
Reply from Elaine Bradley-Smith at Choices Homecare (Calderdale)

Thank you for taking the time to submit your review, we really value your feedback and take all reviews very seriously (both positive and negative) to help us improve our services even further in the future. We are really pleased you are happy with the service you receive and thank you for your lovely comments. We will pass your feedback on to your care worker and ensure she receives a 'thank you' for all her hard work. Thanks again for taking the time to review us.

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Review from Tarn P (Son of Client) published on 18 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
At this moment it is difficult to review as my mum has only had a few visits but it does seem positive in allowing my brother to have three hours a week to get out of the home.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)

Thanks for taking the time to submit your comments, we really appreciate all feedback in order to continue to improve our services as we move forwards into the future. We are glad you feel positive about the service you have received from us so far. If ever you would like to discuss anything relating to your service, please do feel welcome to get in touch with your local office on our usual office number, we will do our very best to try and help. Thanks again for submitting a review. Thank you.

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Review from J S (Wife of Client) published on 17 January 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Our carers are satisfactory and appreciate the continuity we currently have with our carer. Timing is the issue (not her fault) we contracted for 7.30 and all week has been 7am. I am 80 and we made use of your service to make it easier for me to cope with my husband's care. I find I am having to get
up ion the morning earlier and earlier. Do not want visits after 7.30, just nearer the time. Seems we keep getting pushed in sooner to accommodate others.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)

Thank you for taking the time to complete your review. We take all feedback very seriously (both positive and negative) to assist us in improving our services even further in the future. We are glad that you are happy with the continuity of your care worker and have checked the times of your calls on our system. We can see they are due at 7.30am each morning and have also checked into the time your care worker arrives. We can confirm that this is within the tolerances set, however, we have asked for them to attend as close to 7.30 as they are able and will monitor this moving forwards to help assist you as much as we can. Please do feel welcome to get in touch with the office on your usual office number if there is anything else you'd like to discuss in the future. Thanks again for submitting your review, your comments are really appreciated, thank you.

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Review from J B (Client) published on 2 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very happy with the care I have got from all the care workers I have had to help me. I am surprised at how good it has been.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)

Thank you for taking the time to review us on Homecare.co.uk. We take all feedback very seriously (both positive and negative) as it assists in helping us to improve our services even further in the future. We are really pleased you are happy with the service you receive from us and will feedback your comments to the care workers involved as a thank you for all of their hard work. Thanks again for your kind comments.

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Review from Raymond T (Client) published on 2 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nice people running a very nice service.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)

Thank you for taking the time to give us your feedback, we really appreciate all comments received and take all feedback seriously in order to help us improve our services even further in the future. Thanks again for your lovely comments.

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Review from J G (Client) published on 2 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been extremely satisfied with the care which I have received.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)

We would like to thank you for taking the time to submit a review and thank you for your kind comments. We take all feedback received very seriously, in order to assist us to improve our services even further in the future and are glad you are happy with the service you receive. We really appreciate all comments received. Thank you.

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Review from Bohdan W (Client) published on 2 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a nice friendly service with nice, pretty young ladies as staff.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)

Thank you for taking the time to submit a review. We take all feedback very seriously (both positive and negative) in order to help us improve our services even further in the future. We are very pleased you are happy with the service you receive. Thanks again for taking the time to submit your comments.

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  • Management
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Review from Gerald M (Father of Client) published on 2 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My son requires 24 hour - 7 day care which he has had from birth. Help with daily life, medication and dressing, ablutions etc.
Due to incontinence, bathed daily. He suffers from Cerebral Palsy, cannot read or write and had type 2 diabetes.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)

Thank you for taking the time to submit a review, we take all feedback very seriously (both positive and negative) to help us improve our services even further in the future. We are really pleased that you are happy with the service your son receives from us and thank you for your excellent ratings. Thanks again for taking the time to let us have your comments.

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Review from Doris G (Client) assisted by family/friend published on 4 July 2017 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
The regular carers are generally good but occasionally the agreed times are not met. (Sometimes early, sometimes late, on two occasions not at all, with no phone call, apology or explanation).
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Review from Kenneth B (Husband of Client) published on 19 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife is happy with the care she gets. The carers are courteous and very helpful. She mostly has the same carers each day as she is on bed care at the moment and they see to all her personal needs.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)

We thank you for your kind feedback. We find all feedback (both positive & negative) really useful to help us develop our services even further moving forwards and really appreciate your time taken to complete a review. Your comments will be passed on to our care workers. Thank you.

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Review from M R (Client) published on 16 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with all our carers and services which I receive daily. Thank you to everyone.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)

Thank you for your kind comments. We take all feedback received (both positive & negative) very seriously and appreciate the time taken to complete a review. All compliments are passed on to our care workers. Thank you.

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Review from F M (Client) published on 12 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Situation of caring is 90% good (elderly carers). The other 10% need checking out and retraining. Whilst having plenty of time allotted ie 1/2 hour they seem to want to be away by less than 15 minutes.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)

We appreciate all feedback received and use both positive and negative feedback to help us improve our services further. You provided us with some really positive comments, these have been passed on to our care workers respectively, thank you.
We continue to review our processes on a regular basis and have taken on board the feedback you gave us around some of your calls, we vigorously monitor call times and are reviewing the calls you mentioned, when we visited you recently to discuss your concerns, as a matter of urgency. You also mentioned not meeting the senior management team at Town and Local Care.
We are constantly looking for additional ways of keeping in touch and although it would be very difficult for Registered Managers to visit every individual service user, as a matter of course, we always encourage people to get in touch if they would like to speak with a senior member of staff.
You can contact us by calling your local office number and asking to speak with the Registered Manager, they will be more than happy to arrange a home visit if you prefer to meet them face to face. Alternatively, you can get in touch via email or by letter and someone will get back to you promptly and arrange a meeting if required.
We thank you sincerely for taking the time to provide your feedback, once again, your comments are really appreciated, please do get in touch if there’s anything else you’d like to discuss in the future, we will be more than happy to try and help.

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Current Review Score: 9.5 (9.461)

Overview of Review Score

The Review Score of 9.5 (9.461) out of 10 for Choices Homecare (Calderdale) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.561 for Choices Homecare (Calderdale) is calculated as follows: ( (38 Excellents x 5) + (14 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 57 Ratings = 4.561
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Choices Homecare (Calderdale) is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 May 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (4)

Tracey

Tracey Cook

Job Title: Registered Manager Joined: 2022

I’ve been working in the care sector for over 10 years, starting as a carer and progressing to my current role as a Registered Manager. Along the way, I’ve gained invaluable experience and developed a strong passion for delivering person-centred care. I’m dedicated to promoting independence and dignity, ensuring those I support can live fulfilling lives.


My goal is to continue driving high standards of care, supporting my team to grow and develop, and finding new ways to improve the lives of those we support. I’m focused on building a positive and empowering environment where both staff and the people we care for can reach their full potential.

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Lesley Freeman-Hudson

Job Title: Care Scheduler Joined: 2024

My name is Lesley and I started working at Choices Homecare in December 2024. I've worked in care for over 30 years and held various roles throughout this time.


I'm hoping to work and bond within the current team to strengthen the carers' support system maintaining all of the Choices Homecare values.

Chloe

Chloe Taylor

Job Title: Care Coordinator Joined: 2022

I've worked with the team here in Calderdale for a few years now and I really enjoy my job. My time is split between working in the office and working in the community. I enjoy working with my colleagues and also being out and about visiting service users and supporting them to stay in their own homes for longer.

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Vikki Roberts

Job Title: Assessment and Review Officer Joined: 2015

I have worked in adult care for around 10 years and have learned many things along the way. My role at Choices Homecare includes carrying out assessments for new service users as well as reviewing the care packages for those we already support.


I have a split job role, meaning I also regularly work full rounds out in the community providing direct care to our service users. This helps me keep informed of any changes to our service users' needs.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Choices Homecare (Calderdale) to verify any information. View our terms and conditions. Choices Homecare (Calderdale) has an Enhanced Service - more info.