Choices Homecare provides person-centred care and support to older and vulnerable adults, with more than 25 years of experience caring for people in the Wakefield and North Kirklees areas.
As part of the Optimo Care Group, Choices Homecare provides a wide range of care and support services to enable individuals to live in their own homes for longer.
Services include support with personal care, showering and bathing, meal preparation, medication assistance, and...
Choices Homecare provides person-centred care and support to older and vulnerable adults, with more than 25 years of experience caring for people in the Wakefield and North Kirklees areas.
As part of the Optimo Care Group, Choices Homecare provides a wide range of care and support services to enable individuals to live in their own homes for longer.
Services include support with personal care, showering and bathing, meal preparation, medication assistance, and respite sitting. Additional support is available for main carers or family members when they are out, as well as help with light domestic duties and shopping. Safety check visits are provided while family are away on holiday. Staff are trained to support adults living with dementia, learning disabilities, or other disabilities, and more.
The organisation’s values are embedded throughout and reflect the vision, 'to deliver a service to be proud of,' supporting the delivery of the highest quality of care for all service users.
Choices professionals work to outcome-focused goals, supporting maximum choice, control, and independence for each client. Each care plan is tailored to the service user’s individual needs, and the team is committed to providing helpful support for all enquiries.
Care Provided by Choices Homecare (Kirklees & Wakefield)
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
15 minutes
Duration of Care
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Level of Care
•Personal Care
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
•Help at Home
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
•Specialist Care Needs
PEG Feeding
•Specialist Care Conditions
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
£31.99 - £36.93
Contact Choices Homecare (Kirklees & Wakefield) to get a personalised quote:
We tailor a unique quote (person centred and obligation free) for each of our clients individually.
If you're looking for care services (or you're looking for services for a family member or someone else you know), please feel welcome to submit an enquiry. A member of our friendly office team will then be in touch and will be more than happy to listen to your needs and create a tailored quote which reflects the information received. Then, should you wish to proceed further, we can agree a mutually convenient day to visit you and set a start date for care to begin.
If you're unsure if we're able to provide the services you require, please ask and we'll do our very best to help.
Please check out our website for more details about the services we can provide.
The price(s) shown are provided by the agency. Contact Choices Homecare (Kirklees & Wakefield) for full pricing details and T&Cs.
Choices Homecare (Kirklees & Wakefield) has a Review Score of 8.7 (8.689) out of 10, based on 6 reviews in the last 2 years. Over all time Choices Homecare (Kirklees & Wakefield) has 18 reviews.
Reviewer Connection to Choices Homecare (Kirklees & Wakefield)
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Showing 18 reviews matching selected criteria
Review from Lynn D (Daughter of Client) published on 29 May 2025 Submitted via Postal Review Card•
Overall Experience
The review was thorough and covered all of Mum's care needs. The carer was very understanding and efficient. We are happy with how the service has improved over the last year and Mum is very happy.
The review was thorough and covered all of Mum's care needs. The carer was very understanding and efficient. We are happy with how the service has improved over the last year and Mum is very happy.
↩Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Kirklees & Wakefield)
Thank you for completing your review, we really appreciate your time taken and the positive feedback you have given. We are really pleased that you found your Mum's care review thorough and that both you and her are happy with the care she now receives. If ever there is anything you'd like to...
Thank you for completing your review, we really appreciate your time taken and the positive feedback you have given. We are really pleased that you found your Mum's care review thorough and that both you and her are happy with the care she now receives. If ever there is anything you'd like to discuss (no matter how small)in the future, please do get in touch with your local office on the usual number and we will do our very best to help! Thanks again for letting us have your feedback!
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Review from A M (Client / Service User) published on 7 May 2025 Submitted via Postal Review Card•
Overall Experience
I am very pleased with all the carers. I am disappointed lately keep getting different times and not regular carers. All of a sudden they changed it, it was fine in the beginning. I was annoyed on Saturday 29th March I didn't get anyone at teatime, they rang my friend to come, this was wrong...
I am very pleased with all the carers. I am disappointed lately keep getting different times and not regular carers. All of a sudden they changed it, it was fine in the beginning. I was annoyed on Saturday 29th March I didn't get anyone at teatime, they rang my friend to come, this was wrong because she doesn't get paid by Choices.
↩Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Kirklees & Wakefield)
Thank you for taking the time to review us, your feedback is really appreciated (both positive and negative to assist with future improvements to our services). We would also like to say thank you for giving us your five star rating but we're sorry you've found that sometimes carers have recently...
Thank you for taking the time to review us, your feedback is really appreciated (both positive and negative to assist with future improvements to our services). We would also like to say thank you for giving us your five star rating but we're sorry you've found that sometimes carers have recently come at different times (or we've had to make special arrangements). Please be aware that sometimes we do have to send different carers to attend care visits due to holidays or sickness, however, we do our very best to ensure continuity of care for all of our service users; please be assured that your comments have been passed on to the service manager who will check into them to ensure we continue to provide the very best care that we can. Thanks again for reviewing us via Homecare.co.uk and please don't hesitate to get in touch with your local office on the usual contact number if ever there is anything you'd like to discuss, we will do our very best to try and help you.
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Review from B S (Client / Service User) published on 5 May 2025 Submitted via Postal Review Card•
Overall Experience
I have two care ladies to care for me, but if they are off I don't know who will be coming.
When I try to get through to ask, I cannot get an answer on the phone.
I have two care ladies to care for me, but if they are off I don't know who will be coming.
When I try to get through to ask, I cannot get an answer on the phone.
↩Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Kirklees & Wakefield)
Thank you for taking the time to let us have your review, we really appreciate your feedback as it supports us to continue improving our services in the future. We are so sorry to hear that you have been unable to check who will be coming, when your regular care workers were off, because you...
Thank you for taking the time to let us have your review, we really appreciate your feedback as it supports us to continue improving our services in the future. We are so sorry to hear that you have been unable to check who will be coming, when your regular care workers were off, because you couldn't get through to the office when you tried to call and apologise for any inconvenience this may have caused. Please rest assured that we have checked our phones and have also put plans in place to ensure this doesn't happen in the future. Thanks again for your feedback as we really appreciate your support, please don't hesitate to get in touch if there's anything else at all that you would like to discuss.
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Review from Ian S (Client / Service User) published on 14 April 2025 Submitted via Postal Review Card•
Overall Experience
I find that the carers mainly very good, but the person responsible for scheduling the carer times of visiting clients is totally wrong my carers come mainly nearer the time that they should come but at weekends sometimes hit and miss or I don't get any carers at all without warning that they are...
I find that the carers mainly very good, but the person responsible for scheduling the carer times of visiting clients is totally wrong my carers come mainly nearer the time that they should come but at weekends sometimes hit and miss or I don't get any carers at all without warning that they are not coming or rescheduled and replace a carer that was supposed to have come but changed it without me knowing who I am going to get. It seams that this scheduler should come and see for himself on what mess he is doing to us clients schedules and also the carers too, if he don't then it's just going to get worse.
↩Reply from Anthea Stuart, Registered Manager at Choices Homecare (Kirklees & Wakefield)
Thank you for your feedback which is much appreciated. I am pleased that you are happy with the carers that visit you through out the week , Unfortunately at times of staff absences or Annual Leave a different carer is allocated at short notice to ensure that our duty of care is fulfilled. We...
Thank you for your feedback which is much appreciated. I am pleased that you are happy with the carers that visit you through out the week , Unfortunately at times of staff absences or Annual Leave a different carer is allocated at short notice to ensure that our duty of care is fulfilled. We are currently recruiting carers so it is expected that all weekend visits will be permanently covered and schedules will then reflect a more settled service for all.
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Review from P W (Client / Service User) published on 4 April 2025 Submitted via Postal Review Card•
Overall Experience
Most carers are very good but some not so much times for meals vary which does not help my diabetes but on the whole they are very helpful.
Most carers are very good but some not so much times for meals vary which does not help my diabetes but on the whole they are very helpful.
↩Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Kirklees & Wakefield)
Thank you for taking the time to review us on Homecare.co.uk, we're really pleased that you find most of our care workers very good but are sorry to hear your comments around meals and mealtimes. This feedback has been passed on to the service manager to enable them to check into this further for...
Thank you for taking the time to review us on Homecare.co.uk, we're really pleased that you find most of our care workers very good but are sorry to hear your comments around meals and mealtimes. This feedback has been passed on to the service manager to enable them to check into this further for you but if you have any issues in the future please do not hesitate to contact the office on the usual telephone number. Thanks again for letting us have your feedback!
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Review from Shirley S (Daughter of Client) published on 4 April 2025 Submitted via Postal Review Card•
Overall Experience
Happy regarding the care my mum is receiving. Choices Homecare have provided my mum with a few regular carers which has enabled them to know my mums needs, her ways and likes and dislikes therefore providing continuation and good standard of care and developing a good professional relationship with...
Happy regarding the care my mum is receiving. Choices Homecare have provided my mum with a few regular carers which has enabled them to know my mums needs, her ways and likes and dislikes therefore providing continuation and good standard of care and developing a good professional relationship with mum. Occasionally carers who are not so familiar with my mum have difficulty identifying her memory loss/dementia which could affect. The carers do not hesitate to inform me if there are any issues with um and management always available for my to contact by email or phone always very helpful.
↩Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Kirklees & Wakefield)
Thank you for taking the time to review us on Homecare.co.uk, we really appreciate all feedback received (both positive & negative) to assist us with future improvements. We're really pleased that you are happy with the care your mum is receiving and apologise for having to send different care...
Thank you for taking the time to review us on Homecare.co.uk, we really appreciate all feedback received (both positive & negative) to assist us with future improvements. We're really pleased that you are happy with the care your mum is receiving and apologise for having to send different care workers sometimes; unfortunately this is unavoidable occasionally due to holidays or sickness but we do our best to maintain continuity for all. Thanks again for your the great feedback received.
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Review from M K (Son of Client) published on 3 May 2024 Submitted via Postal Review Card•
Overall Experience
After another year of care by Choices for my Mum, I can thank you for the wonderful support and care you have provided. Mum is always happy to see the carers every day, they keep her smiling and happy. Thank you.
After another year of care by Choices for my Mum, I can thank you for the wonderful support and care you have provided. Mum is always happy to see the carers every day, they keep her smiling and happy. Thank you.
↩Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Kirklees & Wakefield)
Thank you for your lovely review and for taking the time to submit it. Your feedback is appreciated and will be passed on to the staff involved to assist in acknowledging all of their hard work. Thanks again for your kind comments!
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Review from J E (Client / Service User) published on 1 May 2024 Submitted via Postal Review Card•
Overall Experience
Excellent.
Excellent.
↩Reply from Anthea Stuart, Registered Manager at Choices Homecare (Kirklees & Wakefield)
Thank you for your lovely review, our carers are trained to deliver the best person-centred approach and care delivery and this review will mean a lot to them as it does to us all at here Choices Homecare.
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Review from M L (Wife of Client) published on 25 April 2024 Submitted via Postal Review Card•
Overall Experience
Would be good to receive a couple of the same carers as I have to instruct them if they haven't been before. But all the carers are very kind. Also, I still get charged even if I have had to cancel due to illness or hospital appointments. Hopefully, I'll get a refund!
Would be good to receive a couple of the same carers as I have to instruct them if they haven't been before. But all the carers are very kind. Also, I still get charged even if I have had to cancel due to illness or hospital appointments. Hopefully, I'll get a refund!
↩Reply from Anthea Stuart, Registered Manager at Choices Homecare (Kirklees & Wakefield)
Thank you for your comments. I am pleased you find the carers kind. Unfortunately, if sickness prevents us from sending a regular carer we have to send another to ensure care needs are met. The carers have full access to each personal care plan so you should not need instruct them and I am sorry...
Thank you for your comments. I am pleased you find the carers kind. Unfortunately, if sickness prevents us from sending a regular carer we have to send another to ensure care needs are met. The carers have full access to each personal care plan so you should not need instruct them and I am sorry you have had to do this. Regarding charging, we only charge the local authority what we deliver in-line with our policies and procedures. If I can be of any assistance advising you further please do not hesitate to contact me directly.
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Review from Betty F (Client / Service User) published on 6 March 2024 Submitted via Postal Review Card•
Overall Experience
I find the carers I have now can be summed up as kind, respectful and pleasant. Helpful in all aspects of care, exactly what is needed, especially considering the very long hours they put in and I suspect with not well paid.
I find the carers I have now can be summed up as kind, respectful and pleasant. Helpful in all aspects of care, exactly what is needed, especially considering the very long hours they put in and I suspect with not well paid.
↩Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Kirklees & Wakefield)
Thank you for taking the time to review us through Homecare.co.uk. We really appreciate all feedback received to support us with future improvements. We are pleased that you find our staff kind, respectful and pleasant and your feedback will be passed on to the Care Workers involved, with a thank you for all of their hard work. Thanks again for your kind comments.
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Review from Albert T (Client / Service User) published on 20 September 2023 Submitted via Postal Review Card•
Overall Experience
Some carers are diligent and attentive.
Not enough attention is given to administering meals.
Some carers are diligent and attentive.
Not enough attention is given to administering meals.
↩Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Kirklees & Wakefield)
Thank you for taking the time to submit your review, we really appreciate all feedback received (both positive and negative) to assist us with making future improvements to our services. We have been in touch to discuss your comments further and understand that you are generally happy with the care...
Thank you for taking the time to submit your review, we really appreciate all feedback received (both positive and negative) to assist us with making future improvements to our services. We have been in touch to discuss your comments further and understand that you are generally happy with the care you receive. We are sorry that at times you feel 'insufficient attention is given to administering meals' but understand that meals are sometimes left to defrost in the fridge, to ensure they are ready for preparation at meal times and that this can sometimes appear as though they are just being left in the fridge on a regular basis. Please feel welcome to contact the office (on your usual local number) should there ever be anything you (or your family) would like to discuss; please rest assured that we will do everything we can to try and help you and put plans in place in order to resolve a situation should this be required. Thanks again for reviewing us through Homecare.co.uk.
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Review from Paul H (Son of Client) published on 8 September 2023 Submitted via Postal Review Card•
Overall Experience
We have two care teams sharing duties. The first team have been consistent from day one and seem experienced and are very good. The second shift has been covered by a wide mix of staff who seem less experienced/proficient although we now seem to have two more regular staff for the second shift who...
We have two care teams sharing duties. The first team have been consistent from day one and seem experienced and are very good. The second shift has been covered by a wide mix of staff who seem less experienced/proficient although we now seem to have two more regular staff for the second shift who will hopefully grow into the role as they become more familiar with my mother.
↩Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Kirklees & Wakefield)
Thanks for taking the time to review us, we really appreciate all feedback received (both positive and negative) to assist us with making future improvements to our services. We are pleased you are happy with the service received from the first team of care workers you mention, but are sorry that...
Thanks for taking the time to review us, we really appreciate all feedback received (both positive and negative) to assist us with making future improvements to our services. We are pleased you are happy with the service received from the first team of care workers you mention, but are sorry that you have found the second team of care workers less consistent/experienced. Your feedback has been passed on to the service manager, who has now been in touch to discuss any concerns you may have; please be assured that we will do our utmost to ensure any issues are fully resolved as soon as possible. Thanks again for completing your review.
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Review from L S (Client / Service User) published on 7 September 2023 Submitted via Postal Review Card•
Overall Experience
Choices Specialist Community Care and Support have been my care provider for three months, I like the fact that I have a consistent care team. The carers are knowledgeable, professional, approachable and friendly.
Choices Specialist Community Care and Support have been my care provider for three months, I like the fact that I have a consistent care team. The carers are knowledgeable, professional, approachable and friendly.
↩Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Kirklees & Wakefield)
Thank you for taking the time to submit your review, we really appreciate all feedback received (both positive & negative) to assist us in making future improvements to our services. We are so pleased you are happy with the care workers who visit you and that you find them consistent, professional and friendly. Thanks again for your kind comments!
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Review from Keith S (Husband of Client) published on 4 September 2023 Submitted via Postal Review Card•
Overall Experience
This company exceeds all my expectations, from the top to the wonderful people who take care of my wife. Would highly recommend Choices to all!
This company exceeds all my expectations, from the top to the wonderful people who take care of my wife. Would highly recommend Choices to all!
↩Reply from Anthea Stuart, Registered Manager at Choices Homecare (Kirklees & Wakefield)
Thank you so much for your kind words! We're thrilled to hear that we exceed your expectations and that our wonderful team take such good care of your wife! Your recommendation means a lot to us, and we're here to continue providing top-notch service and support whenever you need it!
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Review from D M (Client / Service User) published on 15 December 2022 Submitted via Postal Review Card•
Overall Experience
Friendly staff who come four times per day to help me and keep me company during the time spent.
Friendly staff who come four times per day to help me and keep me company during the time spent.
↩Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Kirklees & Wakefield)
Thank you for taking the time to review us through homecare.co.uk. We really appreciate all feedback received and are pleased you find our staff friendly and that they provide you with company. Thanks again for your lovely review.
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Review from Michael W (Next of Kin) published on 6 December 2022 Submitted via Postal Review Card•
Overall Experience
All of the carers are very helpful and are also pleasant when visiting. Nothing is too much trouble. Very reliable, no problems at all. Very happy.
All of the carers are very helpful and are also pleasant when visiting. Nothing is too much trouble. Very reliable, no problems at all. Very happy.
↩Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Kirklees & Wakefield)
Thank you for taking the time to submit your review, we really appreciate all feedback received (both positive & negative), to assist us in improving our services even further in the future. We are so pleased that you find our staff very helpful, pleasant & reliable and that you are happy with the service we provide. Thanks again for your lovely comments!
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Review from J M (Client / Service User) published on 24 November 2022 Submitted via Postal Review Card•
Overall Experience
Absolutely fantastic. I can not recommend enough.
Absolutely fantastic. I can not recommend enough.
↩Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Kirklees & Wakefield)
Thank you for taking the time to review us through Homecare.co.uk - you've made our day! Thank you for your lovely feedback, we really appreciate all feedback received (both positive and negative), to assist us in continuing to improve our services in the future. Thanks again for your time taken.
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Review from M C (Son of Client) published on 1 March 2022 Submitted via Website•
Overall Experience
The level of care my parents receive is exemplary and we cannot praise and thank Choices Specialist Community Care & Support enough. The carers are dependable, caring and always turn up with cheerful and pleasant attitudes.
Carers that really do care!
The level of care my parents receive is exemplary and we cannot praise and thank Choices Specialist Community Care & Support enough. The carers are dependable, caring and always turn up with cheerful and pleasant attitudes.
Carers that really do care!
↩Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Kirklees & Wakefield)
Thank you for the fantastic feedback you have given us (and for your time taken to complete a review), we really appreciate all feedback received to support us with improving our services further in the future. Thanks again for your kind comments!
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 27 September 2022
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (1)
News
06 Nov 2024
At Optimo Care Group, we believe that exceptional care comes from exceptional people. Our inaugural Pride Awards 2024 celebrated those within our organisation who go above and beyond, embodying the...
There are no accreditations posted yet for Choices Homecare (Kirklees & Wakefield).
Meet the Team (1)
Anthea StuartJob Title Registered ManagerJoined 2011
A registered manager is a person responsible for the day-to-day running of a homecare or domiciliary care service. They are responsible for ensuring...
A registered manager is a person responsible for the day-to-day running of a homecare or domiciliary care service. They are responsible for ensuring that the service meets all legal and regulatory requirements and that it provides quality care for their care recipients.
Frequently Asked Questions about Choices Homecare (Kirklees & Wakefield)
How much does Choices Homecare (Kirklees & Wakefield) cost?
The agency lists fees between £31.99 and £36.93 for hourly visiting care. Funding accepted: Private Funding (Self-funded), Direct Payments (from Local Authority/NHS), Local Authority (Contracted Provider), NHS (Contracted Provider).
How many Carers does Choices Homecare (Kirklees & Wakefield) employ?
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Choices Homecare (Kirklees & Wakefield) to verify any information. View our terms and conditions. Choices Homecare (Kirklees & Wakefield) has an Enhanced Service -what an Enhanced Service includes.
