Choices Homecare (Oldham)

Chambers Business Centre, Chapel Road, Oldham OL8 4QQ
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8.2 5 Reviews
  • Choices Homecare (Oldham), Oldham
Formally known as Safe Hands Support, Choices Homecare's motto is 'skilled care your way', a philosophy they look to bring to older and vulnerable adults throughout Oldham and beyond. They are proud to support people to live in their own homes for longer and can provide a full range of homecare services tailored to a person's own individual needs.

Their 'Values' are embedded throughout the Organisation and reflect their Vision (...to deliver a service to be proud of), supporting them to deliver the best quality of care that they can for their service users.

They offer a fully person centred approach to a wide range of care needs and requirements (and offer support with: personal care, meal preparation, medication assistance, home respite/safety check visits or sitting services whilst family go out, assisting service users to go out into the community, shopping, light domestic help and more). They can also provide support to adults who suffer dementia or those with learning or other disabilities, if in doubt that they'll be able to support you with something that you need, they'll be more than happy to discuss your enquiry.

There is a strong focus on quality recruitment and training within Choices and they are passionate about delivering safe, well planned services; care and support workers promote choice and independence, whatever the situation. Outcome-focused services take account of client preferences and aspirations, with 'Choices' considering themselves as 'working in partnership with their service users' to deliver, quality services to each and every one.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • High Dependency Care, two carers attending

Funding & Fees

We tailor a unique quote (person centered and obligation free) for each of our clients individually.


If you're looking for care services (or you're looking for services for a family member or someone else you know), please feel welcome to submit an enquiry. A member of our friendly office team will then be in touch and will be more than happy to listen to your needs and create a tailored quote which reflects the information received. Then, should you wish to proceed further, we can agree a mutually convenient start date and set up a package of care, ready for services to commence.


If you're unsure if we're able to provide the services you require, please ask and we'll do our very best to try and help you.


Contact us and we will tailor a quote to your individual needs.


Check out our website for more details about the services we can provide

Good to Know

Group/Owner

Person in charge

  • Lynn Pass (Registered Manager)

Choices Homecare (Oldham) Reviews (5)

8.2

Choices Homecare (Oldham) has a Review Score of 8.2 (8.167) out of 10, based on 4 reviews in the last 2 years. Over all time Choices Homecare (Oldham) has 5 reviews.

Overall Experience

  • 2
  • 2
  • 1
  • 0
  • 0

Date Published

5
1
1
4
1

Review from David B (Husband of Client) published on 28 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted those of you who are looking for home cares to know just how good CHOICES HOMECARE are.


My wife had to go into care whilst I was in hospital, following this it was decided that we needed care for my wife, simply because I was no longer well enough to give her the care she needs,


Choices

Homecare was recommended to us by the care home my wife was in, and also by the Social Services,


They have been caring for my wife 3/4 per day since the end of MAY 2025, and are still doing so, my wife has terminal cancer plus a incontinence problem and also a stoma, she has been confined to bed for a few years now


She is washed daily, clothing/underware/bedding all changed as and when required, sometimes more than once a day,


The care and attention given by all of carers who attend to Mary is second to none, I would fully recommend Choices Homecare to anyone.
At first their fee's were met by S/S, we now have to pay for their services, but don't care, they are worth every penny

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Oldham)

Thank you for submitting your kind comments, we are so pleased that you find the care and attention received from our care workers 'second to none' and that you are happy with the support your wife receives from them. Your feedback will be passed on to the members of staff who attend your wife, along with huge thanks for all their hard work. Thanks again for recommending us and for the positive feedback received, we really appreciate your time taken to submit a review.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C H (Wife of Client) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with my husband's care.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Oldham)

We are really pleased that you are happy with the care your husband receives from us. Thank you for taking the time to review us and for your kind comments!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D H (Daughter of Client) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are very understanding of my mum's needs. They are friendly and provide much needed company for her. They have really supported us and our needs for Mum including supporting Mum to eat regularly. They have taken things slowly and added to her care needs when she was ready to accept more help
and support. There is always a manager at the end of the phone 7 days a week which is very reassuring and the app allows us added reassurance as we can monitor what is happening and how Mum is on a daily basis even if we cannot be there in person ourselves.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Oldham)

Thank you for taking the time to review us, we really appreciate all feedback as it helps us when planning future services. We are so pleased you are happy with the service provided and find the app reassuring. Thanks again for the kind comments received.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from H M (Wife of Client) published on 21 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The service is just acceptable, but things need to be improved, such as shaving and overly using products, which impacts me having to shop more frequently.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Oldham)

Thanks for taking the time to submit your review, we really appreciate all feedback received (both positive & negative) to assist us in making future improvements. We have since been in touch to discuss your comments and have asked our care workers to try and be more economical when using products. You have confirmed that, other than the amount of product used, you are happy with the service which is provided to your husband and that there is nothing else we need to do to improve his service. Thanks again for taking the time to review us!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Julie W (Client) published on 7 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My care providers are very supportive of my health condition. My carers get me washed and dressed, and ready for the day. I have a fantastic relationship with all my carers. They make a huge difference to my life, and I thank them for that, and so do my family.
Thank you very much.

Reply from Darren Guy, Regional Director - North West at Choices Homecare (Oldham)

Thank you very much for taking the time to leave us a review; I am so pleased to hear that our staff are very supportive and that you are finding the level of care so helpful. I shall be sure to pass your kind words on to the team. Thank you, it means a lot to everyone on the team to get positive feedback like this.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.2 (8.167)

Overview of Review Score

The Review Score of 8.2 (8.167) out of 10 for Choices Homecare (Oldham) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.167 for Choices Homecare (Oldham) is calculated as follows: ( (9 Excellents x 5) + (11 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 24 Ratings = 4.167

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Choices Homecare (Oldham) is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

Meet the Team (3)

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Lynn Pass

Job Title: Registered Manager

Joined: 2023

My name is Lynn and I'm the Registered Manager here at Choices Homecare in Oldham (formerly Safe Hands Support), my aim is to always support my team to provide the best care that they can, in line with our company Vision (...to deliver a service to be proud of) and our PRIDE Values.


I started with the company last year and have enjoyed getting to know the staff and meeting service users. I have a wealth of experience in health and social care and am looking forward to continuing to work with my team and growing the service in the future.


If ever there's anything you'd like to discuss (or ask) please get in touch and I'll do my very best to try and help you!

Jenny

Jenny Roberts

Job Title: Deputy Manager

Joined: 2011

Hello, my name is Jenny Roberts and I am the Deputy Manager here at Choices Homecare, in Oldham. I have worked in the social sector for 30 years. I started my career as an apprentice on a YTS scheme and after 6 months I was employed by Oldham council in the elderly residential/short stay services, I then moved to the learning disability team where I worked for 15 years supporting clients with all aspects of care and daily living, after this, I was employed on the emergency response team with OMBC until taking redundancy in 2011. I then started working for Safe Hands Support (now Choices Homecare) in April 2011, as a Support Worker and I have worked my way from Support Worker to Care Coordinator, then Office Manager and now to my present-day position of Deputy Manager.

Angela

Angela Bunner

Job Title: Care Coordinator

Joined: 2017

Hello, my name is Angela, I am a Care Coordinator for Safehands Support, I have been a coordinator for 6 years but previous to this I was working in the community supporting vulnerable adults to live independently and working alongside other agencies. I also supported vulnerable adults who had suffered from drug and alcohol abuse. I came to work at Safe Hands Support (now Choices Homecare), as I wanted to gain more experience and knowledge working with elderly people.

Frequently Asked Questions about Choices Homecare (Oldham)

What Type of Services does Choices Homecare (Oldham) offer?

Choices Homecare (Oldham) offers Home Care.

How many Carers does Choices Homecare (Oldham) employ?

Choices Homecare (Oldham) employs 51 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Choices Homecare (Oldham) to verify any information. View our terms and conditions. Choices Homecare (Oldham) has an Enhanced Service - more info.