Home Care Providers Owned by Choices Homecare in Merseyside

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Choices Homecare Locations in Merseyside (1)

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1 Home Care Providers owned by Choices Homecare in Merseyside
Choices Homecare (Central Sefton)
Switch House, Northern Perimeter Road, Bootle L30 7PT
44 Reviews
Choices Homecare (Central Sefton)
Choices Homecare (Central Sefton)
"Staff are very welcoming and friendly and supportive and understanding. And I feel safe and comfortable with the staff. My support worker..."Read all 44 reviews
Visiting Care from £35 / hour

Formally known as WarrenCare, Choices Homecare's motto is 'skilled care your way', which is a philosophy they look to bring to older and vulnerable adults throughout South and West Yorkshire. They are... Read more

Care Provided
  • Live-in Care
  • Dementia
  • Visiting Care

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Alcedo Care Carlisle
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Choices Homecare Reviews in Merseyside (44)
8.3

Choices Homecare has a Group Review Score of 8.3 (8.27) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Choices Homecare must have a Review Score.
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Showing 44 reviews matching selected criteria
Review of Choices Homecare (Central Sefton) from Jayne W (Client / Service User) published on 13 December 2023 Submitted via Website
Overall Experience

Staff are very welcoming and friendly and supportive and understanding. And I feel safe and comfortable with the staff. My support worker is very funny and I look forward to seeing her. Warren Care are a great company, only been with them since 6th November 2023. Love my support worker she's a superstar.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Central Sefton)

Thank you for taking the time to submit your review, we really appreciate all feedback received, both positive and negative, to assist us with future improvements. We are so pleased that you find our staff friendly and supportive and feel that we are a great company. Thanks again for your kind comments.

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Review of Choices Homecare (Central Sefton) from Karen L (Mother of Client) published on 21 December 2022 Submitted via Postal Card
Overall Experience

My son's carer is always punctual. She is pleasant and understanding. She is willing to accommodate my son at short notice. She is approachable and nothing is too much trouble.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Central Sefton)

Thank you for taking the time to submit your review. We really appreciate all feedback received and are very pleased that you're happy with the service we provide to your son. Please rest assured that, where possible/we can identify, we pass on feedback such as this to the care workers involved, with a 'thank you' for all of their hard work. Thanks again for your lovely review and comments.

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Review of Choices Homecare (Central Sefton) from Sarah R (Client / Service User) published on 19 December 2022 Submitted via Postal Card
Overall Experience

Very happy with the care, support and maintaining Mum's dignity. However, the early morning call is very late at 10:30 each day. Mum wants to attend a day centre as she wants the companionship, but although I have been asking for months even for just one morning, I am told there is no availability to accommodate this request. Disappointing as I know Mum would benefit very much from this. Happy to discuss.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Central Sefton)

Thank you for taking the time to review us, we really appreciate all feedback received (both positive and negative), to assist us in improving our services in the future. We're really pleased that you feel very happy with the care and support your Mum receives from us but are sorry that we still...  

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Review of Choices Homecare (Central Sefton) from A M (Mother of Client) published on 19 December 2022 Submitted via Postal Card
Overall Experience
We had one of your staff come to do a review for our son. This person promised us he would do everything possible to improve our situation and be contacting us within three weeks. When we heard nothing we contacted WarrenCare, we were told this person had left weeks before. First of all, I think such behaviour is disgusting and disgraceful and secondly why wasn't any of this checked at the time.

I repeat, very good care workers, wish I could say the same for the confusion in the office.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Central Sefton)

Thank you for taking the time to review us, we really appreciate all feedback received (both positive and negative), to assist us in improving our services further in the future. We're really pleased that you are happy with the service our care workers provide and are so sorry you don't feel as...  

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Review of Choices Homecare (Central Sefton) from S L (Daughter of Client) published on 13 December 2022 Submitted via Postal Card
Overall Experience

The staff are excellent. Treated dad with dignity, and respect and are extremely friendly. Dad was very against carers but the main carers he has have made the transition extremely easy. He is now very comfortable and accepts the help. Two members of staff in particular have been a godsend in helping with dad's hygiene issues due to dementia, they have lifted a huge weight.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Central Sefton)

Thank you for taking the time to review us through Homecare.co.uk. We really appreciate your feedback and are so pleased that you find our staff excellent and that your dad is now very comfortable with the care service provided. Thanks again for your kind comments.

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Review of Choices Homecare (Central Sefton) from Elizabeth B (Client / Service User) published on 13 December 2022 Submitted via Postal Card
Overall Experience

I find the home care service satisfactory and the carers pleasant and helpful.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Central Sefton)

Thank you for taking the time to submit your review, we appreciate all feedback received (both positive & negative) to assist us in improving our services further in the future. We are pleased that you find our staff pleasant and helpful and that you are satisfied with the service we provide. Thanks again for your time taken!

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Review of Choices Homecare (Central Sefton) from Judith H (Daughter of Client) published on 13 December 2022 Submitted via Postal Card
Overall Experience

All of your carers work above and beyond their requirements. They treat my father with respect, love and friendliness. My only reservation is the staff shortage, which needs addressing.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Central Sefton)

Thank you for taking the time to review us on Homecare.co.uk. We really appreciate all feedback received (both positive & negative) to assist us with future improvements. We are so pleased to hear that you find our care workers go above and beyond requirements and it's great to hear how you feel...  

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Review of Choices Homecare (Central Sefton) from P F (Mother of Client) published on 28 March 2022 Submitted via Postal Card
Overall Experience

Generally happy with service provider, although there have been occasions in the past when they were unable to offer support through short staffing/staff absence, their communication over any changes has improved. Extremely satisfied with care worker who has developed a friendly, supportive yet professional relationship with service user and family.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Central Sefton)

Thank you for taking the time to submit your review, we really appreciate all feedback received (both positive and negative), to assist us in improving our services further in the future We are pleased to hear that you are generally happy with the service delivered but do understand, that at...  

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Review of Choices Homecare (Central Sefton) from Patrick R (Client / Service User) published on 13 March 2022 Submitted via Postal Card
Overall Experience

Very happy with the service provided.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Central Sefton)

Thank you for completing your review and for the fabulous feedback received. We really appreciate all feedback (both positive and negative), to assist us in improving our services further in the future... Thanks again for taking the time to submit your review to Homecare.co.uk.

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Review of Choices Homecare (Central Sefton) from Carol C (Daughter of Client) published on 26 April 2021 Submitted via Website
Overall Experience

Words cannot express our gratitude for the exceptional care our mother received from all the Warren Care staff, who looked after her and made her as comfortable as possible, during what were sadly, the last weeks of her life. Also, the advice, kindness and support we, as a family, received was invaluable. Thank you all so much, you are very special and a credit to the caring profession.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Central Sefton)

Thank you for taking the time to complete a review. We really appreciate all feedback received (both positive and negative) to assist us in making future improvements. Thanks again for the kind comments received.

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Review of Choices Homecare (Central Sefton) from Peter M (Son of Client) published on 11 October 2019 Submitted via Postal Card
Overall Experience

Overall good. Cannot go to excellent as 1) a few occasions found commode had not been emptied. 2) Timekeeping tended to be haphazard and detrimental to Mother's care - on 4 hourly medication. A number of occasions, morning carer came e.g. 9.30. Lunch carer came 12.30. As 4 hours had not elapsed, no further medication given by carer in the diary. Result Mother in pain during the afternoon until teatime carer came. The final visit of the day came a few hours later and the same occurred. No medication for the night as 4 hours not elapsed. 3) One occasion I was there, tea time carer came. A young girl, probably early 20's. Mother asked for a sandwich and a cup of tea. Carer did not know how to make a simple sandwich. Actually made it myself!! Otherwise most carers excellent and caring. Pity let down as above.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Central Sefton)

Thank you for taking the time to submit your review. We take all feedback very seriously to assist us to improve our services in the future. We've tried to identify your Mum on our systems, to enable us to look into the points you raise but unfortunately, we haven't been able to do this, this...  

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Review of Choices Homecare (Central Sefton) from R W (Granddaughter of Client) published on 1 August 2019 Submitted via Postal Card
Overall Experience
Good staff, good service professional office and care staff.
Friendly and reliable.
Punctual / or will call to let you know.
Understand the needs of the client.

Always willing to help and listen.

Reply from Elaine Bradley-Smith, at Choices Homecare (Central Sefton)

Thank you for taking the time to review us on Homecare.co.uk, we really appreciate all feedback received to enable us to continue improving our services as we move into the future. Your comments will be passed on to our staff to enable them to receive a thank you for all of their hard work. Thanks again for the lovely comments received.

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Review of Choices Homecare (Central Sefton) from J M (Daughter of Client) published on 20 May 2019 Submitted via Postal Card
Overall Experience
On the whole, we are fairly satisfied with the service provided. However, there are some issues which need addressing.
1/ On three separate occasions a carer hasn't attended my mothers call - lunch, tea and bed.
2/ Sometimes she gets lunch and then two hours later she is expected to eat an evening meal.

3/ One of the carers makes my mum very jittery and anxious.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Central Sefton)

Thank you for taking the time to submit your review, we take all feedback very seriously (both positive and negative) to assist us in improving our services as we move into the future. We are glad you are fairly satisfied with the service provided but we have been in touch to discuss the comments...  

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Review of Choices Homecare (Central Sefton) from L F (Client / Service User) published on 29 April 2019 Submitted via Postal Card
Overall Experience

Satisfactory.

Reply from Elaine Bradley-Smith, at Choices Homecare (Central Sefton)

Thank you for taking the time to submit your review, we really appreciate all feedback received to support continual improvement of our services. Thanks again for the feedback received.

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Review of Choices Homecare (Central Sefton) from Marie H (Client / Service User) published on 29 April 2019 Submitted via Postal Card
Overall Experience

Great staff and service. Carers are pleasant and professional - always a pleasure to see them. Would prefer continuity of care if possible instead of a variety of carers. The regular carers know my routine and where to find what I need. Overall I'm grateful for the service. Thank you all very much.

Reply from Elaine Bradley-Smith, at Choices Homecare (Central Sefton)

Thank you for taking the time to submit your review, we take all feedback very seriously (both positive and negative) to support us to continually improve our services even further as we move into the future. Thanks again for your lovely comments, we do wherever possible provide continuity of care...  

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Review of Choices Homecare (Central Sefton) from Kathleen W (Mother of Client) published on 1 April 2019 Submitted via Postal Card
Overall Experience

Office staff tell lies (certain people) and cover up for each other. When care staff are sick or on holiday, the office staff never have a rota or skeleton staff to cover. I don't know how to cope at this time or situation. They are sometimes rude when it's their fault and they blame the care staff. When they are sweet to you on the phone, you know it's bad news or a problem has occurred. If this isn't sorted, you will lose staff (some you have had over the years) and all the excellent care staff just couldn't take the stress.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Central Sefton)

Many thanks for taking the time to complete your review, we really appreciate all feedback received, (both positive and negative) to allow us to continue improving our services in the future. We are really sorry that you feel unhappy with the service provided by our office team, please feel welcome...  

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Review of Choices Homecare (Central Sefton) from Margaret B (Client / Service User) published on 1 April 2019 Submitted via Postal Card
Overall Experience

I am very pleased with the service provided and with the friendly manner of the girls giving the service.

Reply from Elaine Bradley-Smith, at Choices Homecare (Central Sefton)

Thank you for taking the time to submit your review to Homecare.co.uk. We really appreciate all feedback received, (both positive and negative), to support us in continuing to improve the services we deliver as we move into the future. Thanks again for the lovely comments received.

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Review of Choices Homecare (Central Sefton) from Mark G (Client / Service User) published on 29 March 2019 Submitted via Postal Card
Overall Experience

The overall impression is that care workers are diligent and want to do a good job but that staff members are not enough to cover for sickness or other absence. Management seem to be keen to ensure a good service even under the pressure of resourcing. It would be helpful if there were a formal process for banking unused hours.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Central Sefton)

Thank you for taking the time to submit your review on Homecare.co.uk. Please rest assured the quality of the service we deliver is of paramount importance to us and we always strive to provide the very best service that we can. Your comments have been passed on to our senior management team for them to take into consideration. In the meantime, we thank you again for submitting your review.

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Review of Choices Homecare (Central Sefton) from Susan P (Mother of Client) published on 19 March 2019 Submitted via Postal Card
Overall Experience
Unfortunately, since one staff member has left, there was no handover. The staff we have presently received have not been well trained in my son's needs.

The staff are frequently late and haven't always informed me of the fact they were going to be late. They haven't been able to use the iPad for my son's communication needs which is essential.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Central Sefton)

Thank you for taking the time to submit your review, we really appreciate all comments received (both positive and negative) to help us continue improving our services in the future. We are sorry to hear that you are unhappy with the level of service received since a change of care workers, please...  

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Review of Choices Homecare (Central Sefton) from Gail W (Daughter of Client) published on 19 March 2019 Submitted via Postal Card
Overall Experience
My mother has used your service since March 2018. Throughout the past months, all the carers who have attended my mother have demonstrated a professional, caring and compassionate approach.

Communication between the office and the client sometimes fails. For example, if a carer is running late/held up then the office should inform the client.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Central Sefton)

Thank you for taking the time to submit your review, we really appreciate all comments received (both positive and negative) to help us continue improving our services in the future. We are pleased that you feel all of the care workers who have attended your mother have demonstrated a professional,...  

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Awards / Recognitions (2)

  • Recipient: Choices HomecareDate: Saturday 29 Jun 2019

  • Recipient: Choices HomecareDate: Thursday 05 Apr 2018

News (1)

News

  • Posted: Wednesday 06 Nov 2024At Optimo Care Group, we believe that exceptional care comes from exceptional people. Our inaugural Pride Awards 2024 celebrated those within our organisation who go above and beyond, embodying the...

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