Home Care Providers Owned by Choices Homecare in Merseyside
8.8
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Merseyside for Choices Homecare are showing below.
View the details of all 10 locations (with 309 reviews) owned by Choices Homecare
Choices Homecare Locations in Merseyside (2)
Choices Homecare (Bootle)
8.0
44 reviews
Switch House, Northern Perimeter Road, Bootle L30 7PT
"Staff are very welcoming and friendly and supportive and understanding. And I feel safe and comfortable with the staff. My support worker…" Read all 44 reviews
Formally known as WarrenCare, Choices Homecare's motto is 'skilled care your way', which is a philosophy they look to bring to older and vulnerable adults throughout South and West Yorkshire. They are proud to support people to live in their own homes… Read more about Choices Homecare (Bootle)
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
Choices Homecare (Southport)
22/24 Union Street, Southport PR9 0QE
Formally known as WarrenCare, Choices Homecare's motto is 'skilled care your way', a philosophy they look to bring to older and vulnerable adults throughout Merseyside, the North West and beyond. They are proud to support people to live in their… Read more about Choices Homecare (Southport)
- Care Provided
- Visiting Care
- Dementia
Choices Homecare Reviews in Merseyside (44)
8.8
Choices Homecare has a Group Review Score of 8.8 (8.789) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Choices Homecare must have a Review Score.
Review of
Choices Homecare (Bootle)
from Jayne W (Client) published on 13 December 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Staff are very welcoming and friendly and supportive and understanding. And I feel safe and comfortable with the staff. My support worker is very funny and I look forward to seeing her. Warren Care are a great company, only been with them since 6th November 2023. Love my support worker she's a superstar.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bootle)
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Value for Money
Review of
Choices Homecare (Bootle)
from Karen L (Mother of Client) published on 21 December 2022 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My son's carer is always punctual. She is pleasant and understanding. She is willing to accommodate my son at short notice. She is approachable and nothing is too much trouble.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bootle)
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Review of
Choices Homecare (Bootle)
from Sarah R (Client) published on 19 December 2022 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very happy with the care, support and maintaining Mum's dignity. However, the early morning call is very late at 10:30 each day. Mum wants to attend a day centre as she wants the companionship, but although I have been asking for months even for just one morning, I am told there is no availability to
accommodate this request. Disappointing as I know Mum would benefit very much from this. Happy to discuss.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bootle)
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Review of
Choices Homecare (Bootle)
from A M (Mother of Client) assisted by family/friend published on 19 December 2022 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
We had one of your staff come to do a review for our son. This person promised us he would do everything possible to improve our situation and be contacting us within three weeks. When we heard nothing we contacted WarrenCare, we were told this person had left weeks before. First of all, I think such
behaviour is disgusting and disgraceful and secondly why wasn't any of this checked at the time.
I repeat, very good care workers, wish I could say the same for the confusion in the office.
I repeat, very good care workers, wish I could say the same for the confusion in the office.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bootle)
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Review of
Choices Homecare (Bootle)
from S L (Daughter of Client) published on 13 December 2022 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The staff are excellent. Treated dad with dignity, and respect and are extremely friendly. Dad was very against carers but the main carers he has have made the transition extremely easy. He is now very comfortable and accepts the help. Two members of staff in particular have been a godsend in helping
with dad's hygiene issues due to dementia, they have lifted a huge weight.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bootle)
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Value for Money
Review of
Choices Homecare (Bootle)
from Elizabeth B (Client) published on 13 December 2022 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I find the home care service satisfactory and the carers pleasant and helpful.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bootle)
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Value for Money
Review of
Choices Homecare (Bootle)
from Judith H (Daughter of Client) published on 13 December 2022 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All of your carers work above and beyond their requirements. They treat my father with respect, love and friendliness. My only reservation is the staff shortage, which needs addressing.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bootle)
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Review of
Choices Homecare (Bootle)
from P F (Mother of Client) published on 28 March 2022 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Generally happy with service provider, although there have been occasions in the past when they were unable to offer support through short staffing/staff absence, their communication over any changes has improved. Extremely satisfied with care worker who has developed a friendly, supportive yet professional
relationship with service user and family.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bootle)
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Value for Money
Review of
Choices Homecare (Bootle)
from Patrick R (Client) published on 13 March 2022 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very happy with the service provided.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bootle)
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Review of
Choices Homecare (Bootle)
from Carol C (Daughter of Client) published on 26 April 2021 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Words cannot express our gratitude for the exceptional care our mother received from all the Warren Care staff, who looked after her and made her as comfortable as possible, during what were sadly, the last weeks of her life. Also, the advice, kindness and support we, as a family, received was invaluable.
Thank you all so much, you are very special and a credit to the caring profession.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bootle)
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Review of
Choices Homecare (Bootle)
from Peter M (Son of Client) published on 11 October 2019 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Overall good. Cannot go to excellent as 1) a few occasions found commode had not been emptied. 2) Timekeeping tended to be haphazard and detrimental to Mother's care - on 4 hourly medication. A number of occasions, morning carer came e.g. 9.30. Lunch carer came 12.30. As 4 hours had not elapsed, no
further medication given by carer in the diary. Result Mother in pain during the afternoon until teatime carer came. The final visit of the day came a few hours later and the same occurred. No medication for the night as 4 hours not elapsed. 3) One occasion I was there, tea time carer came. A young girl, probably early 20's. Mother asked for a sandwich and a cup of tea. Carer did not know how to make a simple sandwich. Actually made it myself!! Otherwise most carers excellent and caring. Pity let down as above.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bootle)
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Value for Money
Review of
Choices Homecare (Bootle)
from R W (Granddaughter of Client) published on 1 August 2019 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Good staff, good service professional office and care staff.
Friendly and reliable.
Punctual / or will call to let you know.
Understand the needs of the client.
Always willing to help and listen.
Friendly and reliable.
Punctual / or will call to let you know.
Understand the needs of the client.
Always willing to help and listen.
Reply from Elaine Bradley-Smith at Choices Homecare (Bootle)
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Value for Money
Review of
Choices Homecare (Bootle)
from J M (Daughter of Client) published on 20 May 2019 Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
On the whole, we are fairly satisfied with the service provided. However, there are some issues which need addressing.
1/ On three separate occasions a carer hasn't attended my mothers call - lunch, tea and bed.
2/ Sometimes she gets lunch and then two hours later she is expected to eat an evening
1/ On three separate occasions a carer hasn't attended my mothers call - lunch, tea and bed.
2/ Sometimes she gets lunch and then two hours later she is expected to eat an evening
meal.
3/ One of the carers makes my mum very jittery and anxious.
3/ One of the carers makes my mum very jittery and anxious.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bootle)
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Value for Money
Review of
Choices Homecare (Bootle)
from L F (Client) published on 29 April 2019 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Satisfactory.
Reply from Elaine Bradley-Smith at Choices Homecare (Bootle)
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Value for Money
Review of
Choices Homecare (Bootle)
from Marie H (Client) published on 29 April 2019 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Great staff and service. Carers are pleasant and professional - always a pleasure to see them. Would prefer continuity of care if possible instead of a variety of carers. The regular carers know my routine and where to find what I need. Overall I'm grateful for the service. Thank you all very much.
Reply from Elaine Bradley-Smith at Choices Homecare (Bootle)
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Review of
Choices Homecare (Bootle)
from Kathleen W (Mother of Client) published on 1 April 2019 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Office staff tell lies (certain people) and cover up for each other. When care staff are sick or on holiday, the office staff never have a rota or skeleton staff to cover. I don't know how to cope at this time or situation. They are sometimes rude when it's their fault and they blame the care staff.
When they are sweet to you on the phone, you know it's bad news or a problem has occurred. If this isn't sorted, you will lose staff (some you have had over the years) and all the excellent care staff just couldn't take the stress.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bootle)
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Value for Money
Review of
Choices Homecare (Bootle)
from Margaret B (Client) published on 1 April 2019 Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
I am very pleased with the service provided and with the friendly manner of the girls giving the service.
Reply from Elaine Bradley-Smith at Choices Homecare (Bootle)
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Review of
Choices Homecare (Bootle)
from Mark G (Client) assisted by family/friend published on 29 March 2019 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The overall impression is that care workers are diligent and want to do a good job but that staff members are not enough to cover for sickness or other absence. Management seem to be keen to ensure a good service even under the pressure of resourcing. It would be helpful if there were a formal process
for banking unused hours.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bootle)
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Treated with Dignity
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Value for Money
Review of
Choices Homecare (Bootle)
from Susan P (Mother of Client) published on 19 March 2019 Submitted via Postal Card • Report
Overall Experience
2.0 out of 5
2.0 out of 5
Unfortunately, since one staff member has left, there was no handover. The staff we have presently received have not been well trained in my son's needs.
The staff are frequently late and haven't always informed me of the fact they were going to be late. They haven't been able to use the iPad for my
The staff are frequently late and haven't always informed me of the fact they were going to be late. They haven't been able to use the iPad for my
son's communication needs which is essential.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bootle)
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Treated with Dignity
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Value for Money
Review of
Choices Homecare (Bootle)
from Gail W (Daughter of Client) published on 19 March 2019 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother has used your service since March 2018. Throughout the past months, all the carers who have attended my mother have demonstrated a professional, caring and compassionate approach.
Communication between the office and the client sometimes fails. For example, if a carer is running late/held
Communication between the office and the client sometimes fails. For example, if a carer is running late/held
up then the office should inform the client.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bootle)
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Treated with Dignity
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Value for Money
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Awards / Recognitions (2)
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