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Home Care Providers Owned by Choices Homecare in West Yorkshire

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8.5 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Choices Homecare in West Yorkshire

Only the locations & reviews in West Yorkshire for Choices Homecare are showing below.

View the details of all 9 locations (with 315 reviews) owned by Choices Homecare

Choices Homecare Locations in West Yorkshire (2)

2 Home Care Providers owned by Choices Homecare in West Yorkshire
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Choices Homecare (Kirklees & Wakefield)
Unit 3, Midgley Business Park, Bar Lane, Midgeley, Wakefield WF4 4JJ 
9.0 18 reviews
Choices Homecare (Kirklees & Wakefield), Wakefield, West Yorkshire
"The review was thorough and covered all of Mum's care needs. The carer was very understanding and efficient. We are happy with how the…"   Read all 18 reviews
  • Visiting Care from £31.99 / hour

Choices Homecare provide person centred care and support to older and vulnerable adults with a long standing history of caring for people in the Wakefield and North Kirklees areas. Part of the ... Read more

Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
Choices Homecare (Calderdale)
Unit 8 B Calderdale Business Park, Club Lane, Ovenden, Halifax HX2 8DB 
9.0 38 reviews
Choices Homecare (Calderdale), Halifax, West Yorkshire
"Following my wife's knee replacement, I needed assistance with my care. Local care services were excellent. Each and every member of staff…"   Read all 38 reviews
  • Visiting Care from £33.29 / hour

Choices Homecare provide person centred care and support to older and vulnerable adults in throughout West and South Yorkshire and beyond. Part of the Optimo Care Group, whose company motto is ... Read more

Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia

Choices Homecare Reviews in West Yorkshire (56)

8.5

Choices Homecare has a Group Review Score of 8.5 (8.535) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Choices Homecare must have a Review Score.

Overall Experience
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Date Published
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Reviewer Connection to Choices Homecare
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Review of

Choices Homecare (Kirklees & Wakefield)

from Lynn D (Daughter of Client) published on 29 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The review was thorough and covered all of Mum's care needs. The carer was very understanding and efficient. We are happy with how the service has improved over the last year and Mum is very happy.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Kirklees & Wakefield)Thank you for completing your review, we really appreciate your time taken and the positive feedback you have given. We are really pleased that you found your Mum's care review thorough and that both you and her are happy with the care she now receives. If ever there is anything you'd like to discuss (no matter how small)in the future, please do get in touch with your local office on the usual number and we will do our very best to help! Thanks again for letting us have your feedback!
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Review of

Choices Homecare (Kirklees & Wakefield)

from A M (Client) assisted by family/friend published on 7 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with all the carers. I am disappointed lately keep getting different times and not regular carers. All of a sudden they changed it, it was fine in the beginning. I was annoyed on Saturday 29th March I didn't get anyone at teatime, they rang my friend to come, this was wrong because
she doesn't get paid by Choices.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Kirklees & Wakefield)Thank you for taking the time to review us, your feedback is really appreciated (both positive and negative to assist with future improvements to our services). We would also like to say thank you for giving us your five star rating but we're sorry you've found that sometimes carers have recently come at different times (or we've had to make special arrangements). Please be aware that sometimes we do have to send different carers to attend care visits due to holidays or sickness, however, we do our very best to ensure continuity of care for all of our service users; please be assured that your comments have been passed on to the service manager who will check into them to ensure we continue to provide the very best care that we can. Thanks again for reviewing us via Homecare.co.uk and please don't hesitate to get in touch with your local office on the usual contact number if ever there is anything you'd like to discuss, we will do our very best to try and help you.
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Review of

Choices Homecare (Kirklees & Wakefield)

from B S (Client) published on 5 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have two care ladies to care for me, but if they are off I don't know who will be coming.
When I try to get through to ask, I cannot get an answer on the phone.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Kirklees & Wakefield)Thank you for taking the time to let us have your review, we really appreciate your feedback as it supports us to continue improving our services in the future. We are so sorry to hear that you have been unable to check who will be coming, when your regular care workers were off, because you couldn't get through to the office when you tried to call and apologise for any inconvenience this may have caused. Please rest assured that we have checked our phones and have also put plans in place to ensure this doesn't happen in the future. Thanks again for your feedback as we really appreciate your support, please don't hesitate to get in touch if there's anything else at all that you would like to discuss.
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Review of

Choices Homecare (Kirklees & Wakefield)

from Ian S (Client) published on 14 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find that the carers mainly very good, but the person responsible for scheduling the carer times of visiting clients is totally wrong my carers come mainly nearer the time that they should come but at weekends sometimes hit and miss or I don't get any carers at all without warning that they are not
coming or rescheduled and replace a carer that was supposed to have come but changed it without me knowing who I am going to get. It seams that this scheduler should come and see for himself on what mess he is doing to us clients schedules and also the carers too, if he don't then it's just going to get worse.
Reply from Anthea Stuart, Registered Manager at Choices Homecare (Kirklees & Wakefield)Thank you for your feedback which is much appreciated. I am pleased that you are happy with the carers that visit you through out the week , Unfortunately at times of staff absences or Annual Leave a different carer is allocated at short notice to ensure that our duty of care is fulfilled. We are currently recruiting carers so it is expected that all weekend visits will be permanently covered and schedules will then reflect a more settled service for all.
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Review of

Choices Homecare (Kirklees & Wakefield)

from P W (Client) published on 4 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Most carers are very good but some not so much times for meals vary which does not help my diabetes but on the whole they are very helpful.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Kirklees & Wakefield)Thank you for taking the time to review us on Homecare.co.uk, we're really pleased that you find most of our care workers very good but are sorry to hear your comments around meals and mealtimes. This feedback has been passed on to the service manager to enable them to check into this further for you but if you have any issues in the future please do not hesitate to contact the office on the usual telephone number. Thanks again for letting us have your feedback!
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Review of

Choices Homecare (Kirklees & Wakefield)

from Shirley S (Daughter of Client) published on 4 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy regarding the care my mum is receiving. Choices Homecare have provided my mum with a few regular carers which has enabled them to know my mums needs, her ways and likes and dislikes therefore providing continuation and good standard of care and developing a good professional relationship with
mum. Occasionally carers who are not so familiar with my mum have difficulty identifying her memory loss/dementia which could affect. The carers do not hesitate to inform me if there are any issues with um and management always available for my to contact by email or phone always very helpful.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Kirklees & Wakefield)Thank you for taking the time to review us on Homecare.co.uk, we really appreciate all feedback received (both positive & negative) to assist us with future improvements. We're really pleased that you are happy with the care your mum is receiving and apologise for having to send different care workers sometimes; unfortunately this is unavoidable occasionally due to holidays or sickness but we do our best to maintain continuity for all. Thanks again for your the great feedback received.
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Review of

Choices Homecare (Calderdale)

from Andrew F (Son of Client) published on 10 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are very happy with the carers and the help they give my mother.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)Thank you for taking the time to review us through Homecare.co.uk. We are so pleased you are 'very happy with the care workers and the help they give your Mother' and really appreciate you've taken the time to let us know; your feedback will be passed on to the staff involved by way of a compliment and a thank you for all their hard work. Thanks again for submitting your review and for your kind comments.
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Review of

Choices Homecare (Kirklees & Wakefield)

from M K (Son of Client) published on 3 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After another year of care by Choices for my Mum, I can thank you for the wonderful support and care you have provided. Mum is always happy to see the carers every day, they keep her smiling and happy. Thank you.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Kirklees & Wakefield)Thank you for your lovely review and for taking the time to submit it. Your feedback is appreciated and will be passed on to the staff involved to assist in acknowledging all of their hard work. Thanks again for your kind comments!
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  • Treated with Dignity
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Review of

Choices Homecare (Kirklees & Wakefield)

from J E (Client) published on 1 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent.
Reply from Anthea Stuart, Registered Manager at Choices Homecare (Kirklees & Wakefield)Thank you for your lovely review, our carers are trained to deliver the best person-centred approach and care delivery and this review will mean a lot to them as it does to us all at here Choices Homecare.
  • Staff
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  • Treated with Dignity
  • Value for Money
Review of

Choices Homecare (Calderdale)

from Viv A (Client) published on 29 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I also find my carers very kind, considerate and respectful. They are lovely, sweet girls.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)Thank you for taking the time to review us through Homecare.co.uk, we really appreciate all feedback received to assist us in making future improvements. We are so pleased that you find your care workers so kind, considerate and respectful and your feedback will be passed on to the staff involved to assist with a thank you and acknowledgement of all their hard work - thanks again for your kind comments!
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  • Treated with Dignity
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Review of

Choices Homecare (Calderdale)

from J W (Client) assisted by family/friend published on 29 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care staff I have are wonderful but the office often seems to be in some sort of chaos, messing the carers around which leads to them being a little stressed and tired on arrival. I do not blame my carers for this at all, they are fantastic at what they do for me, and I really feel for them.
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Review of

Choices Homecare (Kirklees & Wakefield)

from M L (Wife of Client) published on 25 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Would be good to receive a couple of the same carers as I have to instruct them if they haven't been before. But all the carers are very kind. Also, I still get charged even if I have had to cancel due to illness or hospital appointments. Hopefully, I'll get a refund!
Reply from Anthea Stuart, Registered Manager at Choices Homecare (Kirklees & Wakefield)Thank you for your comments. I am pleased you find the carers kind. Unfortunately, if sickness prevents us from sending a regular carer we have to send another to ensure care needs are met. The carers have full access to each personal care plan so you should not need instruct them and I am sorry you have had to do this. Regarding charging, we only charge the local authority what we deliver in-line with our policies and procedures. If I can be of any assistance advising you further please do not hesitate to contact me directly.
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Review of

Choices Homecare (Calderdale)

from I S (Client) published on 19 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good. Carers are very kind and helpful. We have a laugh and a chat.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)Thank you for taking the time to review us, we really appreciate all feedback received to assist us in making future improvements to our services. We are so pleased you find our carers are 'good, very kind and helpful'. Thanks again for your kind comments.
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  • Treated with Dignity
  • Value for Money
Review of

Choices Homecare (Calderdale)

from Robert H (Client) assisted by family/friend published on 16 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Following my wife's knee replacement, I needed assistance with my care. Local care services were excellent. Each and every member of staff was helpful, cheerful and nothing was too much trouble. Highly recommend.
Reply from Terry Magraw, Registered Manager at Choices Homecare (Calderdale)Thank you for your review, we appreciate all reviews and learn from all information given to us, your praise will be passed on to the carers. Thank you.
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Review of

Choices Homecare (Calderdale)

from T G (Husband of Client) published on 15 April 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The staff are mainly good. One exception at present!
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)Thank you for taking the time to review us through Homecare.co.uk. We really appreciate all feedback received as it supports us with future improvements. We are pleased that you find our staff 'mainly good' but please do get in touch with our local office on your usual contact number if ever there is anything that you'd like to discuss or don't feel happy about and we will do our very best to help you and rectify any problems. Thanks again for the feedback received.
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Review of

Choices Homecare (Calderdale)

from Jean R (Wife of Client) published on 9 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are great, always friendly and caring. My only complaint is not rinsing hair with clean water and some of them not putting things back after using, just left for my husband to shift. And using the last pad in pack and leaving empty packet for the next ones to put in bin, also not saying they
have used last ones. Also the timing is not good, moving the times and not letting us know.
Reply from Terry Magraw, Registered Manager at Choices Homecare (Calderdale)Thank you For your review. We have noted your concerns and added these as a task on to your husbands task list, this will act as an instant reminder to staff and will alert you when supplies are used. Please let us know if there is anything else we can do to make your package to work for you and your husband.
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Review of

Choices Homecare (Kirklees & Wakefield)

from Betty F (Client) published on 6 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the carers I have now can be summed up as kind, respectful and pleasant. Helpful in all aspects of care, exactly what is needed, especially considering the very long hours they put in and I suspect with not well paid.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Kirklees & Wakefield)Thank you for taking the time to review us through Homecare.co.uk. We really appreciate all feedback received to support us with future improvements. We are pleased that you find our staff kind, respectful and pleasant and your feedback will be passed on to the Care Workers involved, with a thank you for all of their hard work. Thanks again for your kind comments.
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Review of

Choices Homecare (Calderdale)

from Audrey G (Client) assisted by family/friend published on 12 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have no problems with my carers, they are always very helpful.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)Thank you for taking the time to review us through homecare.co.uk. We really appreciate your comments and are very pleased that you find our Care Workers are always very helpful. Thanks again for your kind review!
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Review of

Choices Homecare (Calderdale)

from Deborah H (Daughter-in-law of Client) published on 12 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have a couple of lovely carers, we have one who we love the most she's great goes above and beyond for my mother-in-law. All other carers are great, we like it when they come chat and have a brew with mother-in-law while I'm out working, we're very happy with the service provided.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)Thank you for taking the time to reviews us through homecare.co.uk, we really appreciate your kind feedback and are really pleased that you are very happy with the service your mother-in-law receives. Thanks again for your lovely comments!
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Review of

Choices Homecare (Calderdale)

from S W (Daughter of Client) published on 19 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the carers went above and beyond to care for my day and they became an extended family to my dad, couldn't have kept my dad at home without them. The carers were often there at short notice if I needed them and they all treated my dad just like their own.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)Thank you for taking the time to submit your review, we really appreciate all feedback received. We are so pleased that you were happy with the care your Dad received from us. Thanks again for your kind comments.
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Awards / Recognitions (2)

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