New Concept Care & Nursing Ltd (NCCN) has two offices based in the town of Market Weighton in the East Riding of Yorkshire and in the town of Selby in North Yorkshire.
The care provider offers both long and short-term care packages tailored to the individual needs of older people, those with physical disabilities, learning disabilities and mental health problems. Services are also provided for children and their families, domestic work or to provide relieve to a care worker or relative who needs a break.
NCCN covers a wide geographical area stretching across the whole of the East Riding of Yorkshire, North Yorkshire (Selby District), the city of York and Northern Lincolnshire.
The provider specialises in the provision of large care packages specifically designed for those who need a high level of care supervised by qualified nurses, including brain and spinal injury, life limiting conditions and enduring neuromuscular conditions. The learning disabilities team provides all levels of care in this specialist area including the provision of independent supported living services.
NCCN has built up its services based on being flexible, at the same time as incorporating a wide range of expertise and keeping up with care sector developments.
Group : New Concept Care & Nursing Ltd
Person in charge: Sue Walsh (Registered Manager)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Number of Carers: 300
Staff Languages (other than English): Polish
Services Offered: 24 Hour Care • Adult Care (18+) • Care for Children • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home
Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Drug Dependence (past or present) • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service
Latest Care Quality Commission* Report on New Concept Care & Nursing Ltd: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.7 (maximum of 10) for New Concept Care & Nursing Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for New Concept Care & Nursing Ltd in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 6 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.692 for New Concept Care & Nursing Ltd is calculated as follows: ( (48 Excellents x 5) + (14 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 65 Ratings = 4.692
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 5 Points relating to the number of positive Reviews for New Concept Care & Nursing Ltd is based on 6 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.5 + 0.5 + 0.5 + 0.5 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
New Concept Care & Nursing Ltd has a Review Score of 9.7 (9.692) from 11 Reviews
Review submitted from a Postal Card by G H (Husband of Client) on Monday 19 February 2018. Relates to December 2017.
Carers are very considerate and aware of my wife's medical condition (multiple sclerosis) appointment times change from time to time. NCCN staff are reliable.
How likely would you be to recommend New Concept Care & Nursing Ltd? Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review submitted from a Postal Card by Toni S (Mother of Client) on Monday 17 July 2017. Relates to March 2017.
My daughter, who has a severe learning disability, moved into supported living 3 years ago with two of her disabled friends. This was the hardest decision of our lives but due to our wonderful, kind caring team of staff supplied by New Concept Care & Nursing, it has transformed our daughter's life and our lives.
She is so happy and well cared for which had made us relax and accept our decision.
Thank you, New Concept Care & Nursing for helping and supporting us.
How likely would you be to recommend New Concept Care & Nursing Ltd? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Sue Walsh, Registered Manager at New Concept Care & Nursing Ltd responded to this review on 17 Jul 2017:
Thank you for your review.
Review submitted from a Postal Card by J W (Mother of Client) on Friday 14 July 2017. Relates to July 2017.
For the last five years, our son has been in supported living, we have been thoroughly satisfied with the care and support the agency has provided. The staff there are willing to take on board any problems that we might be concerned with regarding the care and support of our son and like a good team, we work together.
How likely would you be to recommend New Concept Care & Nursing Ltd? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Sue Walsh, Registered Manager at New Concept Care & Nursing Ltd responded to this review on 14 Jul 2017:
Thank you for your review.
Review submitted from a Postal Card by John and Debbie E (Father of Client) on Wednesday 28 June 2017. Relates to June 2017.
Both my/our sons have been supported by NCCN (New Concept Care & Nursing Ltd) for a while now. In this time they have been able to maintain a daily structure which they have both benefitted from physically and mentally. Without the support from NCCN we as a family would not be able to cope so this is a godsend for us all. We can't praise the team enough and appreciate all they do.
How likely would you be to recommend New Concept Care & Nursing Ltd? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Sue Walsh, Registered Manager at New Concept Care & Nursing Ltd responded to this review on 28 Jun 2017:
Thank you for your review.
Review submitted from a Postal Card by N W (Granddaughter of Client) on Tuesday 13 June 2017. Relates to January 2017.
My grandma received excellent care from New Concept Care & Nursing, nothing was too much trouble. The carers were amazing and really went the extra mile to care for her. When she passed away New Concept Care & Nursing were very supportive and understanding.
How likely would you be to recommend New Concept Care & Nursing Ltd? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Sue Walsh, Registered Manager at New Concept Care & Nursing Ltd responded to this review on 14 Jun 2017:
Thank you for your feedback it was a privilege to support your Grandma .
Review submitted from a Website Submission by Karen A (Daughter of Client) on Thursday 1 June 2017. Relates to June 2017.
I wanted to praise your carers, who have been wonderful with my mum and dad since my dad's stroke.
They always work together as a team to keep my parents informed and offer the service that suits them the best.
They are all so warm and caring and attentive.
The agency has helped me whenever I have called and over 4 years, there have been very rare cases of difficulties, which is amazing in such a complex situation.
Thank you all.
How likely would you be to recommend New Concept Care & Nursing Ltd? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Sue Walsh, Registered Manager. at New Concept Care & Nursing Ltd responded to this review on 01 Jun 2017:
Thank you so much for taking the time to send this lovely review. It is always very rewarding to know that things are working well. As you know, we are always on the end of the phone if ever you need any additional help.
Review submitted from a Website Submission by Jenny M (Daughter of Client) on Thursday 18 May 2017. Relates to May 2017.
Mum has been receiving care from NCCN for a number of years now. We have a lovely regular team of care workers who we are very happy with and always make mum smile. The office staff are always very helpful and professional.
When mums needs have changed the assessment team have reassessed straight away and put equipment in too as soon as possible to make mum's life more manageable. Would highly recommend this company to others.
How likely would you be to recommend New Concept Care & Nursing Ltd? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review submitted from a Postal Card by William Y (Father of Client) on Friday 4 December 2015.
I am the father of your client and without your help I would be at a loss. I am lucky to have three excellent carers.
How likely would you be to recommend New Concept Care & Nursing Ltd? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review submitted from a Postal Card by A M (Client) on Monday 30 November 2015. Relates to November 2015.
As I live on my own the carers bring joy and happiness to my life otherwise I would be sat in a chair with a meaningless life. I look forward to every visit I receive 4 times a day. I love them all and want them to keep coming, they give me back my reason to live and make my day every day.
How likely would you be to recommend New Concept Care & Nursing Ltd? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review submitted from a Website Submission by Hazel R (Client) on Saturday 14 November 2015. Relates to November 2015.
Well cared for, staffing difficult due to distance some carers have to travel, no time for them to get from one visit to another.
Name badges not always worn, though I know most of them, only a few of the team of carers are willing to come to Stamford Bridge due to mileage and road/weather conditions.
How likely would you be to recommend New Concept Care & Nursing Ltd? Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review submitted from a Postal Card by Pamela A (Mother of Client) on Thursday 22 October 2015. Relates to October 2015.
Our son needed 1-1 for day care. So we used New Concept Care & Nursing which has been very successful. He enjoyed being with all the carers and after a few years it became apparent that the way forward would be Independent living in a shared house. New Concept Care & Nursing managed it and provided 24hr support. We are delighted with this outcome and cannot fault the management and support provided by New Concept Care & Nursing.
How likely would you be to recommend New Concept Care & Nursing Ltd? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
April 2018
Recipient: New Concept Care & Nursing Ltd
Date: Thursday 05 Apr 2018
November 2012
Recipient: New Concept Care & Nursing Ltd
Date: Friday 02 Nov 2012
Recipient: New Concept Care & Nursing Ltd
Date: Friday 04 Nov 2011