Apex Prime Care Hailsham

Unit 10 Swan Barn Business Centre, Old Swan Lane, Hailsham BN27 2BY
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4 Reviews
  • Apex Prime Care Hailsham, Hailsham
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Home Care Providers belonging to Trinity Homecare - Sussex
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9.9

Care Provided by Apex Prime Care Hailsham

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Hospital Discharge

Good to Know

Person in charge

  • Jackie Reed (Deputy Manager)
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Apex Prime Care Hailsham Reviews (4)

Over all time Apex Prime Care Hailsham has 4 reviews.

Overall Experience
  • 3
  • 1
  • 0
  • 0
  • 0
Date Published
  • 4
  • 0
  • 0
  • 0
  • 4
Reviewer Connection to Apex Prime Care Hailsham
  • 2
  • 1
  • 1
Total of 4, showing 1-4
Review from R S (Friend of Client) published on 30 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Apex girls are very supportive and professional. They always check my friend has everything she needs and if I leave a note they write back to me. They have worked really well during coronavirus and I am pleased they are starting to have their injections.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sue C (Son of Client) published on 10 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just want to give a huge thank you to the young lady who attended to my mother on Saturday. She alerted us to a problem she had after a recent fall and was extremely compassionate. Will you please pass on our thanks.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Peter (Client) published on 22 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful bunch of girls (carers). It's a shame that the office lets the field workers down, the latest being a new carer to the company (2 weeks) and still has no Identity card. Disgraceful.
Reply from Anna Patrick, Marketing Manager at Apex Prime Care Hailsham

Dear Peter, thank you for submitting your feedback. We have been reviewing the incident in question, and your carer has explained they were waiting on their tunic while they were beginning their shadowing before they officially started work. We always issue ID badges first, but our recruitment team are working very hard to issue each new member of staff an official tunic as soon as they start work.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Lilian W (Client) published on 23 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy with everyone I have had here.
I always have a good talk with them and feel much better afterwards for their company.
I just wish everyone who needs help could experience what I have so far.
Thank you all.
Reply from Anna Patrick, Marketing Manager at Apex Prime Care Hailsham

Thank you for your lovely review, Lilian. Your feedback means so much to us, and we can't wait to pass on your kind words to our carers.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money

Overview of Review Score

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Oct 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Apex Prime Care Hailsham

What Type of Services does Apex Prime Care Hailsham offer?

Apex Prime Care Hailsham offers Home Care.

How many Carers does Apex Prime Care Hailsham employ?

Apex Prime Care Hailsham employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Apex Prime Care Hailsham to verify any information. View our terms and conditions. Apex Prime Care Hailsham has an Basic Service - more info.