1st Floor, 13b High Street, Hailsham BN27 1AL
Apex Prime Care Hailsham work to provide a service that is based on independent living, supporting and promoting choice, in addition to a high standard of care.
Care packages are person-centred and include some of the latest sector innovations and national standards. Care staff are supported by an in-house training programme that helps to maintain standards and support on-going professional development.
Group : Apex Prime Care
Person in charge: Finola Castle (Manager)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Number of Carers: 50
Services Offered: Adult Care (18+)
Care Offered: Dementia • Domestic Services / Home Help • Elderly Care • Mental Health Condition • Physical Disability
Latest Care Quality Commission* Report on Apex Prime Care Hailsham: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 7.6 (maximum of 10) for Apex Prime Care Hailsham is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Apex Prime Care Hailsham in Google's Search Results - more info
b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.636 for Apex Prime Care Hailsham is calculated as follows: ( (10 Excellents x 5) + (1 Very Poors x 1) ) ÷ 11 Ratings = 4.636
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 3 Points relating to the number of positive Reviews for Apex Prime Care Hailsham is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Apex Prime Care Hailsham has a Review Score of 7.6 (7.636) from 2 Reviews
Review submitted from a Website Submission by Peter (Client) on Monday 7 May 2018. Relates to May 2018.
Wonderful bunch of girls (carers). It's a shame that the office lets the field workers down, the latest being a new carer to the company (2 weeks) and still has no Identity card. Disgraceful.
How likely would you be to recommend Apex Prime Care Hailsham? Extremely Unlikely
Anna Patrick, Marketing Manager at Apex Prime Care Hailsham responded to this review on 22 May 2018:
Dear Peter, thank you for submitting your feedback. We have been reviewing the incident in question, and your carer has explained they were waiting on their tunic while they were beginning their shadowing before they officially started work. We always issue ID badges first, but our recruitment team are working very hard to issue each new member of staff an official tunic as soon as they start work.
Review submitted from a Postal Card by Lilian W (Client) on Monday 19 March 2018. Relates to March 2018.
I am happy with everyone I have had here.
I always have a good talk with them and feel much better afterwards for their company.
I just wish everyone who needs help could experience what I have so far.
Thank you all.
How likely would you be to recommend Apex Prime Care Hailsham? Extremely Likely
Anna Patrick, Marketing Manager at Apex Prime Care Hailsham responded to this review on 23 Mar 2018:
Thank you for your lovely review, Lilian. Your feedback means so much to us, and we can't wait to pass on your kind words to our carers.