Way Ahead Care

I am more than happy with Way Ahead. Staff are excellent so much so that I referred a friend to them and she is currently using them. Time keeping is good, and it is good to know that someone will always be there.

All staff excellent and I feel safe.They always do so much to make life here excellent.

Please continue in giving first-class service regarding everything you do for him

I not have any problems with care I get from Way Ahead who are very good there always ring you if any chance to times change ring to let you know.

Overall very satisfied with the care. I understand short notice changes due to staff sickness. All the carers are very good to me. When I'm feeling poorly, staff go the extra mile for me. Grateful thanks to all the staff.

Laundry - time taken to deliver clean laundry takes too long sometimes taking five days for return.

I am still pleased with my care. Thank you.

Although I have had a lot of problems with times (I'm diabetic). After many phone calls to the main office times are 90% improved and the overall help from the carers is excellent. They have a difficult job. So many clients require more help than others therefore exact times can't be adhered to. A slight problem is that the carers whose first language isn't English have some problems with understanding requests, especially from me, so times are shorter with me. I have to keep repeating instructions but overall I am happy with their help. Thank you.

I am happy to write and say I have care here and treated with respect and kindness. They are all very friendly and I enjoy a chat when visited for my shower.

My carers are friendly and very helpful and treat me with respect always. Their manager is lovely to me so supportive and caring when I was ill.

Am very happy here, have a lovely flat with a view. Carers are very kind and nothing is too much trouble. The only thing I find difficult is being tucked up in bed by 9.00 pm but I know this is only due to a shortage of carer.

I feel it necessary at these difficult times to express my appreciation, for the service provided by Way Ahead Care, in particular, his carers and all the other carers who visit and attend to my needs, so allowing me to remain in my own home.

My mother is 91 years old. On March 23rd this year, she was moved into sheltered housing in Taunton. This was the day that the UK moved into Lockdown. Way Ahead Care was the onsite care agency, so my mother was put into their daily care. The package was three visits a day, of half an hour each call. It included hygiene and personal care, teatime care (to make her tea or supper), and bedtime care. Mother has acute mobility problems and suffers confusion so needs help and encouragement to enable her to function daily. Unfortunately, none of this happened. As the carers were only interested in doing just the minimum, dirty clothes were left on the floor and bedsheets also. Dishes were not cleared or washed up. On some occasions, they only visited her for 10 minutes. When I queried with the management, their attitude was defensive, dismissive and rude, replying if it isn't in the care plan it won't be done. I thought caring was about empathy, compassion and kindness. Not so Way Ahead.

All through the lockdown, Mum's carers have continued to visit daily. As she has limited visitors due to the social isolating necessary at the moment, she has no other visitors. It really brightens her day when her carers come. They are very friendly, and Mum usually has a bit of a laugh with them as well as them completing her care. It is the highlight of her day. We are so thankful as a family that her care has been provided continuously throughout this difficult time and in such a caring way. A big thank you to you all.

We find Way Ahead Care really helpful, friendly and caring, which is what is most important looking after my elderly Mum. They always look clean and tidy and hygienic. Nothing is too much trouble for them.

Quite satisfactory.

Thank you for everything. I feel safe here.

I have mainly had very good care by some excellent carers. The main problem is timing.

A friendly reliable service. The staff are always helpful and obliging. Nothing is too much trouble. I look forward to them coming for a chat and feel confident that I can live independently with their support.

Whilst being an independent person, I have to concede that there are certain things I cannot do. I cannot make my bed, nor wash my back and buttocks and being wheelchair bound, it is difficult for me to get glasses of water to my bedroom etc. My Way Ahead carers take care of this for me.