Way Ahead Care

Head Office, 1-3 The Courtyard, Higher Comeytrowe, Taunton TA4 1EQ

Way Ahead Care provide home care for people of all ages and with varying disabilities to ensure their independence is maintained. The service user's happiness and of course the sense of wellbeing is the main priority of care staff.

Way Ahead Care pride themselves on the level of care and support provided and it is this dedication to furthering the standards of home. Whether it is short-term help that’s required, help with rehabilitation or 24-hour assistance, there is a portfolio of services designed to meet your needs.

These services can be sourced directly through private bespoke packages or through partnership arrangements with the local authorities.

Group : Way Ahead Care

Person in charge: Richard Smith (Managing Director)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 200

Services Offered: Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service

Parking: There is ample parking at both office locations

Latest Care Quality Commission* Report on Way Ahead Care: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.3 (maximum of 10) for Way Ahead Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Way Ahead Care in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.34 for Way Ahead Care is calculated as follows: ( (25 Excellents x 5) + (18 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 50 Ratings = 4.34

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 4 Points relating to the number of positive Reviews for Way Ahead Care is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.3 Way Ahead Care has a Review Score of 8.3 (8.340) from 9 Reviews

Average Ratings

  • Excellent
    5
  • Good
    3
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Way Ahead Care?

  • Extremely LIKELY
    6
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Way Ahead Care

  • Client / Service User
    5
  • Daughter of Client/Service User
    1
  • Daughter-in-law of Client/Service User
    1
  • Partner of Client/Service User
    1
  • Wife of Client/Service User
    1
  • more

I have mainly had very good care by some excellent carers. The main problem is timing.

How likely would you be to recommend Way Ahead Care? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   3.5 out of 5

A friendly reliable service. The staff are always helpful and obliging. Nothing is too much trouble. I look forward to them coming for a chat and feel confident that I can live independently with their support.

How likely would you be to recommend Way Ahead Care? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Without being too precious, I cannot fault my care provider and the individual carers who provide for my needs.
As a double amputee, who has hiatus hernia and who has a catheter, my needs are fairly complex. With this in mind, I cannot fault my care provider and the individual carers who attend to me each morning.
Whilst being an independent person, I have to concede that there are certain things I cannot do. I cannot make my bed, nor wash my back and buttocks and being wheelchair bound, it is difficult for me to get glasses of water to my bedroom etc. My Way Ahead carers take care of this for me.

How likely would you be to recommend Way Ahead Care? Likely

Overall Standard

Staff

Care / Support

Management

Value for Money

Average Rating:   4.4 out of 5

As I am disabled and in my eighties, I have been using the services of Way Ahead Care for the past four months purely to aid me in domestic tasks. I have found their carers to be most pleasant, polite, friendly and efficient. I also have terminal ovarian and colon cancer and know that when the time comes, that I will require more personal care. Way Ahead Care can provide that as they tailor care plans to individual needs and I can have confidence in their ability to provide carers with the necessary skills.

How likely would you be to recommend Way Ahead Care? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.2 out of 5

This all started after my partner was admitted to MPH and diagnosed with cancer which caused to be unable to walk. All care was organised from MPH. My partner came home on the 25th April at 8pm and had 2 visits from carers that evening. The care up to the present day has been excellent from your company, nothing has been too much trouble for them.

How likely would you be to recommend Way Ahead Care? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Average Rating:   4.8 out of 5

I find that they are kind, considerate and caring towards my father-in-law. No task too hard for them even when he is so demanding and difficult.

How likely would you be to recommend Way Ahead Care? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.7 out of 5

Can't fault the team. Very caring. Always cheer up my husband and myself. No job/task too long or too small for the girls to do for my husband. Fab sense of humour, got to come to our house!!

How likely would you be to recommend Way Ahead Care? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.7 out of 5

I have found the care provided for my mother when we go away very good. On the very few occasions I have had to query matters, my query has been dealt with promptly and to my and my mother's complete satisfaction.

How likely would you be to recommend Way Ahead Care? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.5 out of 5

At the moment I am satisfied, the girls are polite and helpful, sometimes we get a little hiccup from time to time, probably impatience, but on the whole okay. I think if I get more immobile as I am already 84, I will have care from Way Ahead. I am having my washing done at the moment, but hope to keep my independence as such a bit longer.

How likely would you be to recommend Way Ahead Care? Likely

Overall Standard

Staff

Care / Support

Treated with Dignity

Average Rating:   3 out of 5

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Awards / Recognitions

February 2015

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