Way Ahead Care has a Review Score of 9.3 (9.324) out of 10, based on 10 reviews in the last 2 years. Over all time Way Ahead Care has 25 reviews.
Review from V B (Client) published on 5 August 2025
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Reply from Way Ahead Care, Somerset Care Group at Way Ahead Care
Thank you so much for your 5-star review for Way Ahead Care! We are glad to support you. Best regards Way Ahead Care
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Review from Jacqueline C (Husband of Client) published on 1 August 2025
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Reply from Way Ahead Care, Somerset Care Group at Way Ahead Care
Thank you for your kind words about the support your husband receives from Way Ahead Care. We strive to deliver the highest quality care and support, and it's wonderful to hear that your experience reflects this. Best regards,Way Ahead Care
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Review from Marten H (Client) published on 22 July 2025
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Reply from Way Ahead Care, Somerset Care Group at Way Ahead Care
Thank you for taking the time to share your feedback for the support you receive from Way Ahead Care. We are very pleased that you are happy with your home care and communication with the team. Best regards,Way Ahead Care
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Review from M D (Client) assisted by family/friend published on 9 November 2023
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Review from G M (Client) assisted by family/friend published on 19 October 2023
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Review from D T (Client) published on 17 October 2023
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Review from M H (Client) published on 17 October 2023
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Review from B H (Client) published on 17 October 2023
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Review from G C (Client) assisted by family/friend published on 17 October 2023
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Review from Margaret W (Client) published on 9 October 2023
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Reply from Jill Pearson, Registered Care Manager at Way Ahead Care
Thank you so much for your kind words and it is lovely to hear that you are safe and happy where you live. In the scheme of which you live our carers only work until 10 pm and will have a number of service users to support to bed. The night provision is that of a sleepover over which means that they will respond to emergencies only from 10 pm and will not deliver assessed care after 10 pm.
I will ask the scheme if it is possible for you to have your call as late as possible.
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Review from Kenneth L (Client) published on 22 January 2021
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Reply from Luke Kitteridge, Business Support Administrator at Way Ahead Care
Good afternoon, thank you for your kind words and for taking the time to leave this review.
Take care,
Way Ahead Care
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Review from Andre (Son of Client) published on 3 November 2020
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Reply from Richard Smith, Managing Director at Way Ahead Care
We do not believe this is an accurate account. It becomes challenging to deviate away in regards to what we are commissioned and regulated to provide. Providing additional support that is not supported by either a care assessment, care plan or contact invokes regulatory challenges. You were offered the option to purchase additional time to support - but this was declined at every occasion. There were a number of teething problems at the start of the package but these were investigated and actions were put in place to prevent further underperformances.
There was also an additional carer visiting your mother paid for by yourself. I refute my staff were dismissive. Defensive, certainly, based on the abusive and threatening tone of your emails and phone calls. So much so we served notice on the care package. This is not something we do lightly but based on you being so unpleasant we had very little choice. Certainly not ideal for your mother who was a pleasure to care for.
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Review from Julie P (Daughter of Client) published on 13 May 2020
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Reply from Luke Kitteridge, Business Support Administrator at Way Ahead Care
Thank you very much for your lovely review. It's fantastic to hear the positive comments you have made.
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Review from L B (Daughter of Client) published on 28 August 2019
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Review from J D (Husband of Client) published on 21 August 2019
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Reply from Katie Dawkins, Business Support at Way Ahead Care
Thank you for your review.
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Review from Chris B (Client) assisted by family/friend published on 21 August 2019
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Reply from Katie Dawkins, Business Support at Way Ahead Care
Thank you for this review.
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Review from Susan G (Client) published on 14 February 2018
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Review from S M (Client) assisted by family/friend published on 13 February 2018
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Review from Michael M (Client) published on 10 August 2017
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Review from R C (Client) published on 18 April 2017
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The Review Score of 9.3 (9.324) out of 10 for Way Ahead Care is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.424 for Way Ahead Care is calculated as follows: ( (30 Excellents x 5) + (24 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 59 Ratings = 4.424
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Way Ahead Care is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 30 Jan 2025
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Job Title: Registered Care Manager
Joined: 2024
Claire joined Way Ahead Care in 2024, having vast knowledge and experience in a wide range of Care Environments.
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