Way Ahead Care has a Review Score of 9.3 (9.324) out of 10, based on 10 reviews in the last 2 years.
Over all time Way Ahead Care has 25 reviews.
Thank you so much for your 5-star review for Way Ahead Care! We are glad to support you. Best regards Way Ahead Care
Thank you for your kind words about the support your husband receives from Way Ahead Care. We strive to deliver the highest quality care and support, and it's wonderful to hear that your experience reflects this. Best regards,Way Ahead Care
Thank you for taking the time to share your feedback for the support you receive from Way Ahead Care. We are very pleased that you are happy with your home care and communication with the team. Best regards,Way Ahead Care
Thank you so much for your kind words and it is lovely to hear that you are safe and happy where you live. In the scheme of which you live our carers only work until 10 pm and will have a number of service users to support to bed. The night provision is that of a sleepover over which means that they will respond to emergencies only from 10 pm and will not deliver assessed care after 10 pm.
I will ask the scheme if it is possible for you to have your call as late as possible.
Good afternoon, thank you for your kind words and for taking the time to leave this review.
Take care,
Way Ahead Care
We do not believe this is an accurate account. It becomes challenging to deviate away in regards to what we are commissioned and regulated to provide. Providing additional support that is not supported by either a care assessment, care plan or contact invokes regulatory challenges. You were offered the option to purchase additional time to support - but this was declined at every occasion. There were a number of teething problems at the start of the package but these were investigated and actions were put in place to prevent further underperformances.
There was also an additional carer visiting your mother paid for by yourself. I refute my staff were dismissive. Defensive, certainly, based on the abusive and threatening tone of your emails and phone calls. So much so we served notice on the care package. This is not something we do lightly but based on you being so unpleasant we had very little choice. Certainly not ideal for your mother who was a pleasure to care for.
Thank you very much for your lovely review. It's fantastic to hear the positive comments you have made.
Thank you for your review.
Thank you for this review.
The Review Score of 9.3 (9.324) out of 10 for Way Ahead Care is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Way Ahead Care is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9Claire joined Way Ahead Care in 2024, having vast knowledge and experience in a wide range of Care Environments.
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