Way Ahead Care

Wellington House, Queen Street, Taunton TA1 3UF
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9.3 25 Reviews
  • Way Ahead Care, Taunton
Way Ahead Care is dedicated to the happiness and wellbeing of each client, helping adults of all ages to maintain their independence and experienced in working with varying levels of disability.

Professionals pride themselves on the level of care and support they provide, whether it is short-term help that’s required, help with rehabilitation or 24-hour assistance, they have a portfolio of services designed to meet your needs.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Owner

  • Way Ahead Care

Person in charge

  • Claire Mahoney (Registered Care Manager)

Way Ahead Care Reviews (25)

Total of 25, showing 21-25
9.3

Way Ahead Care has a Review Score of 9.3 (9.324) out of 10, based on 10 reviews in the last 2 years. Over all time Way Ahead Care has 25 reviews.

Overall Experience

  • 10
  • 12
  • 2
  • 0
  • 1

Date Published

25
3
3
10
15

Review from Peter Gordon L (Partner of Client) published on 6 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This all started after my partner was admitted to MPH and diagnosed with cancer which caused to be unable to walk. All care was organised from MPH. My partner came home on the 25th April at 8pm and had 2 visits from carers that evening. The care up to the present day has been excellent from your company,
nothing has been too much trouble for them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sue S (Daughter-in-law of Client) published on 23 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find that they are kind, considerate and caring towards my father-in-law. No task too hard for them even when he is so demanding and difficult.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Wendy&Jason I (Wife of Client) published on 23 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Can't fault the team. Very caring. Always cheer up my husband and myself. No job/task too long or too small for the girls to do for my husband. Fab sense of humour, got to come to our house!!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C S (Daughter of Client) published on 15 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the care provided for my mother when we go away very good. On the very few occasions I have had to query matters, my query has been dealt with promptly and to my and my mother's complete satisfaction.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mrs M (Client) published on 2 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

At the moment I am satisfied, the girls are polite and helpful, sometimes we get a little hiccup from time to time, probably impatience, but on the whole okay. I think if I get more immobile as I am already 84, I will have care from Way Ahead. I am having my washing done at the moment, but hope to keep
my independence as such a bit longer.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.3 (9.324)

Overview of Review Score

The Review Score of 9.3 (9.324) out of 10 for Way Ahead Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.424 for Way Ahead Care is calculated as follows: ( (30 Excellents x 5) + (24 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 59 Ratings = 4.424

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Way Ahead Care is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Jan 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

Meet the Team (1)

Claire

Claire Mahoney

Job Title: Registered Care Manager

Joined: 2024

Claire joined Way Ahead Care in 2024, having vast knowledge and experience in a wide range of Care Environments.

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