Hales Homecare Swaffham is committed to providing safe and reliable care that enhances the quality of life of their service users.
The care provider promotes independence and a high standard of living within the comfort of one's own home as well as in the wider community, if desired.
Each member of the Hales team strives to make a difference to the quality of life of the people they support. If you...
Care Provided by Hales Homecare Swaffham
Types of Home Care
- Visiting Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: from £28
- 30 Minute Visiting Care Fees: from £14
All bank holidays charged at Time and One Half except: Good Friday, Easter Monday, Christmas Day and New Years day which are charged at double time.
Contact Hales Homecare Swaffham to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
-
Good to Know
Group/Owner
- Hales Group Ltd
- Private Owned
Person in charge
- Chantelle McCabe (Regional Operations Manager)
Hales Homecare Swaffham Reviews (12)
Hales Homecare Swaffham has a Review Score of 9.4 (9.356) out of 10, based on 6 reviews in the last 2 years.
Over all time Hales Homecare Swaffham has 12 reviews.
At the moment, I am happy with the care I receive. Things have improved with the way the company runs. After my last meeting with the manager, they seemed to listen to my concerns.
Thank you for taking the time to share your feedback. We are really pleased to hear that you are happy with the care you are receiving and that you have noticed improvements in how the service is running. It is encouraging to know that your recent meeting with the manager helped address your...
Well looked after. A particular carer is very helpful, always looking out for me. The rest of the staff are very good. I have no complaints, and I feel I have support as I am on my own. They keep an eye on my legs as I am on my own and can not reach them without getting out of breath, so I am very happy with the care I am receiving.
Thank you for your lovely feedback! We're so pleased to hear that you feel well cared for and supported. It means a great deal to our team to know their efforts are making a positive difference. We'll be sure to share your kind words with everyone involved in your care.
Very pleased with care provided. My care i receive, I am treated with dignity, I'm treated very well. Very professional and helpful. All staff are helpful with a smile. Would highly recommend lovely people
Thank you for your kind words and for taking the time to share your experience with our Swaffham team. Your feedback means the world to us, and we'll be sure to pass your comments on to the team. They'll be thrilled to know their efforts are appreciated. Thank you again for your recommendation!
Very pleased and happy with the service I receive. All staff are very good and nice and caring.
Hales Care team are amazing. They are all so supportive and kind when caring for my mum. They are all very patient and attentive. She looks forward to their visits. They truly go above and beyond. Thank you.
Thank you for taking the time to leave a review for our Swaffham team. We are very proud of the staff who work so diligently to make our services special and we will make sure that your kind words are passed on to them. We are glad your Mum looks forward to her care visits and strive to make them as personalised as possible.
Carers are very supportive of my dad as well, even though Mum is the service user. Have complete trust in each and every member of staff.
Would highly recommend.
Thank you for taking the time to leave such a positive review. Our teams work hard to provide individualised care and your kind words will mean a lot to them. Ensuring that communication is clear and effective with both our service users and their families is essential and we are pleased that you...
Our experience of care and support for my mother is nothing but positive. She is 103 years old which poses extra difficulties for family and carers. I was for some time Mum's main carer, sharing duties with other family members. Inevitably it became quite difficult and could no longer cover all her needs. So with the aid of the local council services, we worked a care plan with Hales Home Care to help. The formulated plan for three visits a day works well alongside my two to three visits each week, a three-hour round trip, and I still visit her to do the gardening and washing in with the carers visits works well all around. The carers are great at covering all Mum's needs. Not always easy as people will know as Mum gets a bit agitated nowadays but carers are marvelous, very professional, kind, helpful, sometimes going above and beyond with having a bit of a chat too. A huge help! Thanks to all.
Thank you for taking the time to share your thoughts about our carers and the care they provide for your mother. We will certainly pass on your kind words to our team; they will be thrilled to know that their efforts are having a real impact. If you ever require any assistance, please do not hesitate to reach out.
Friendly and competent support, daily care. A great asset and gives confidence in our daily lives that we are not alone.
Thank you so much for your kind words! Your trust means the world to us. Please don't hesitate to reach out if you ever need anything.
The carers are very friendly and treat my mother with care and dignity. In for a laugh and I know they care about my mum and her needs, it makes me trust them.
Thank you for taking the time to share your thoughts about our carers and the care they provide to your mother. We'll be sure to share your kind words with our team, they'll be thrilled to know their efforts are making a real impact. If you ever need anything, feel free to reach out.
Very satisfactory.
We are really grateful and appreciate you taking the time to leave us a positive review. Thank you for choosing Hales and please do not hesitate to reach out if you have any questions or need further assistance.
Thank you.
Thank you so much for taking the time to share your positive experience with our care service in Swaffham. We're delighted to hear that your grandmother is receiving excellent care from our team. Thank you for choosing Hales and please don't hesitate to reach out if you have any questions or need further assistance.
The staff are not just doing a job they actually care about the person and go above and beyond our expectations.
The staff in particular 1 we have regular updates from on how dad’s doing.
I would recommend them to anyone needing the service.
Thank you so much for taking the time to share your experience with us. We are absolutely delighted to hear that your dad has been receiving exceptional care from our dedicated team. We appreciate your recommendation and look forward to continuing to be there for your dad's care needs.
Regulatory Rating
Care Quality Commission (CQC) Rating
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest ReportNews (8)
- Posted: Friday 08 May 2026Hales Group is pleased to announce Care Friends as the sponsor of the Person in Supporting Role of the Year Award at the Hales Group Awards 2026. The Hales Group...
- Posted: Friday 08 May 2026Hales Group is pleased to announce Hastee as the sponsor of the Hales Hero of the Year Award at the Hales Group Awards 2026, a new group-wide initiative celebrating the...
- Posted: Friday 08 May 2026Hales Group is proud to announce that OneTouch Health will be the headline sponsor of the Hales Group Awards 2026, a new group-wide initiative recognising excellence across homecare and recruitment....
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Hales Homecare Swaffham.
Meet the Team (3)
Donna has worked in the care industry for 15 years, starting as a Domiciliary Care Worker before progressing to become a Care Coordinator, and now a Deputy Manager.
She holds NVQ Level 2 and 3 qualifications in Health and Social Care, as well as NVQs in Catering.
I have worked in the care sector for 20 years, gaining extensive experience in various roles. I have completed NVQ level 2 and 3 in care, and strive to continue my professional development.
Joanne has worked in the care sector for 19 years. Her qualifications include a degree in Spanish, NVQ level 3 in care, and proficiency in SAGE.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Hales Homecare Swaffham to verify any information. View our terms and conditions. Hales Homecare Swaffham has an Enhanced Service - more info.