Hales Homecare are an independent privately run Homecare specialist operating across much of the UK for over 25 years.
Staff are well trained, committed care professionals who share your values and will support you to achieve your goals.
Hales deliver over 50,000 hours of care per week to support people to remain independent in their own homes, and are fully regulated by the Care Quality Commission.
Personal choice and individual care planning are...
"Hales covered my uncle on his return from hospital for just under 2 weeks assessed his wellbeing and physical condition before leeasin with..."Read all 27 reviews
Hales Homecare Wickford are committed to their service users and strive to enhance your life and enable you to live as independently and happily as possible with one to one support. Hales offer a range... Read more
Care Provided
"My sister only had carers for a week and I have been with her every day I am so impressed with the caring attitude of the carers respectful..."Read all 10 reviews
Hales Homecare Ipswich provides outstanding, bespoke domiciliary care, specially tailored to your requirements. Hales provides an outstanding and sensitive service to enable people in the town and... Read more
Care Provided
"Well looked after. A particular carer is very helpful, always looking out for me. The rest of the staff are very good. I have no..."Read all 12 reviews
Hales Homecare Swaffham is committed to providing safe and reliable care that enhances the quality of life of their service users. The care provider promotes independence and a high standard of living... Read more
Care Provided
"Pleasant and respectful carers. Carers and office staff who are very helpful when I have hospital appointments etc. Carers schedule sent..."Read all 12 reviews
Hales Homecare Peterborough provides bespoke person-centred domiciliary care, specially tailored to your requirements. They offer a professional alternative to moving to a residential home, and will... Read more
Care Provided
"Hales Carers have supported my father-in-law for the past 18 months and have been outstanding with the care and support they have provided..."Read all 4 reviews
Hales Homecare Waveney is a specialist home care provider that has supported people with complex needs for over 20 years. The care provider is committed to ensuring that their service users can continue... Read more
Care Provided
"My regular carer are 100%. For example, a particular carer comes in and does all that is needed to do. I don't bother about anythi..."Read all 15 reviews
Hales Homecare Leeds provides bespoke person-centred domiciliary care, specially tailored to your requirements. They offer a professional alternative to moving to a residential home, and will help you... Read more
Care Provided
"My mum and dad both have very complex needs, the care they get is exceptional and very consistent. The care company have worked so hard..."Read all 3 reviews
Hales Homecare Sheffield is dedicated to providing bespoke home care services to help clients maintain their independence and lead fulfilling lives with added support. Their comprehensive care services... Read more
Care Provided
"The carers are equally fantastic. Special mentions to the wonderful staff. A well organised, reliable and caring organisation run by the..."Read all 4 reviews
Hales Homecare Hertfordshire provides outstanding, bespoke domiciliary care, specially tailored to your requirements. They can help you maintain your independence and live an enjoyable independent life,... Read more
Care Provided
"We find that the lady carers are very helpful and will help in any way they can and nothing is too much trouble to them. They are always..."Read all 2 reviews
Hales Homecare Doncaster provides bespoke person-centred domiciliary care, specially tailored to your requirements. They offer a professional alternative to moving to a residential home, and will help... Read more
Care Provided
"I have nothing but praise for this Care Company and the carers. All the carers we came into contact with looking after my father were..."Read all 8 reviews
Hales Homecare Grimsby provides bespoke person-centred domiciliary care, specially tailored to your requirements. They offer a professional alternative to moving to a residential home, and will help you... Read more
Care Provided
Niche Care Rotherham provides outstanding, bespoke domiciliary care, specially tailored to their server user's requirements. Their extensive experience in the care sector ensures that you or your loved... Read more
Care Provided
Hales Homecare North East offers tailored domiciliary care to individuals of all ages with exceptional support from professionally trained carers. They understand the importance of individual needs and... Read more
Care Provided
Hales Homecare Newcastle offers personalised home care services to vulnerable people in Newcastle and surrounding areas. With extensive experience in the sector, their professional and trained carers... Read more
Care Provided
Hales Homecare Rotherham provides bespoke domiciliary care to people who wish to remain living in their own homes. The team pride themselves on offering flexible care that is tailored entirely to each... Read more
Care Provided
"Mum was uncomfortable last night and Hales Home Care contacted us to advise of the situation. Today I telephoned her doctor where I was..."Read all 1 reviews
Hales Homecare Norwich strives to deliver the best possible care to all of its Service Users. Where some of their procedures have failed to meet the new inspection standards, Hales listen carefully to... Read more
Care Provided
Hales Homecare Hull provides bespoke person-centred domiciliary care, specially tailored to your requirements. They offer a professional alternative to moving to a residential home, and will help you... Read more
Care ProvidedHales Homecare Bradford cares for people in their own homes. Home care services include personal care (such as help with showering, going to the toilet and getting out of bed), as well as preparing... Read more
Care Provided
Hales Homecare Scunthorpe provides bespoke person-centred domiciliary care, specially tailored to your requirements. They offer a professional alternative to moving to a residential home, and will help... Read more
Care ProvidedAspen Gardens in Stockton-on-Tees provides home care services to adults with physical disabilities etc. Home care services include personal care such as assistance getting in and out of bed, help... Read more
Care ProvidedMy sister only had carers for a week and I have been with her every day I am so impressed with the caring attitude of the carers respectful way they spoke to all of us and their gentleness in coping with my frail sister thank you all
Thank you so much for sharing these kind words. It means a great deal to all of us here at the Ipswich Homecare Team. We're truly glad to hear that your sister felt supported and that our carers brought comfort, respect, and gentleness during their visits. Knowing that you felt reassured while...
Hales covered my uncle on his return from hospital for just under 2 weeks assessed his wellbeing and physical condition before leeasin with social care and his original care provider thanks to the carers who visited him and looked after him and the office staff who took my calls
We are pleased to hear that Hales was able to support your uncle following his discharge from hospital and that his wellbeing and physical condition were appropriately assessed. We are also grateful for your kind comments regarding our carers...
They don't deserve the poor review score.
We're really pleased to hear that your father was well cared for and that our carers acted professionally and...
I'm with this company, Hales Care, for 5 years. Excellent support from all the nurses. IT is a pleasure to know them.
Thank you for your review. We're delighted to hear that you have been supported by our team over the past 5 years and that the care provided has continued to meet your expectations. Your kind feedback is greatly appreciated and will be shared with the team.
I'm very happy with my carers.
We're really pleased to hear that you're very happy with your carers, and we'll make sure this is passed on to the team. Your comments are truly appreciated.
We appreciate their help and knowledge always during this time of transition in my mother in laws life.
We're really pleased to hear that the team have been friendly, approachable and supportive to your mother-in-law, as well as to you and your husband during this important period of transition.
Your kind words mean a great deal, and...
It's a pity I can't use names, as one of my carers works so hard she deserves a special mention.
Thank you for taking the time to leave your feedback. We're really glad to hear that you're generally happy with the service you receive. We truly appreciate your kind words about our hardworking staff, it means a lot to them and to us. Thank you again for sharing your thoughts.
Sherryl
Thank you so much for your lovely feedback, Sheryl. We're really pleased to hear how happy you are with your mum's care. Katie and Cary's will be so touched to know how much they mean to your mum and how appreciated their efforts are. It's also wonderful to hear such kind words about the whole care team. Your feedback means a great deal to us, and we truly appreciate you taking the time to share it.
The care is good, no problems.
Thank you for taking the time to share your feedback. We're pleased to hear that you are happy with the care and support provided to your family member. Your comments are appreciated and help us to continue maintaining good standards of care, dignity, and support for our service users.
Cannot fault anything.
Thank you so much for your lovely feedback. We're really pleased to hear that the care provided to your mum has made a positive difference. It means a great deal to the team to know their care and kindness are appreciated, and we'll be sure to share your kind words with them.
I have carers twice a day. They are exceptional. I feel looked after, supported and treated with absolute care and dignity. They have smiles on their faces and always make sure you know their names.
It's really nice to hear that you feel looked after, supported, and treated with care and dignity. Our carers genuinely care about the people they support, and knowing that their kindness, smiles, and personal approach are making a...
The carers make a refreshing time for me. They are very caring kind and polite.
We are really pleased to hear that our carers bring a refreshing and positive experience to your day. It means a great deal to us to know you find them caring, kind, and polite; qualities we are truly proud of within our team at Hales.
Your comments will be shared with the carers involved, as it...
When Mum came out of hospital, Hales came with her, and Mum wanted them to carry on with her. It's turned out great. Maralyn and the girls go above and beyond with Mum, and she loves them, and I don't know where I would be without them. Thanks Hales, you are God-sent.
Thank you so much for sharing this lovely feedback. We're really pleased to hear how well things have gone since your mum came home from hospital and that she feels so supported. Feedback like this genuinely matters to us, and we'll make sure it's passed on to the whole team. We're passionate about...
Fantastic care for my mum, Pat. Constantly evaluating her needs and doing their best to meet them.
Thank you so much for taking the time to leave such a positive review. Hales Group are pleased to be able to provide the care and support your Mum needs, and adjust it as & when those needs may change. We will ensure your comments are passed on to the local team who support her. Feedback such as...
Very friendly and attentive. Always answer or respond quickly to any phone calls. They put my mind at rest with any questions. They treat their clients with respect.
Delivering person-centred, respectful care is central to our values, and feedback like this reassures us...
All carers were very efficient and looked after my husband well. Just one complaint, and was dealt with promptly.
Thank you for your positive review. It's reassuring to hear that the carers provided efficient and supportive care for your husband. Your feedback is greatly appreciated and will be shared with the team.
The carers have a good relationship with client and family. Chatting to client in cheerful manner while attending to their needs and also listening to concerns brought up by myself (wife) about his health.
Thank you so much for taking the time to share your kind feedback. We're really pleased to hear that you've had a positive experience with our service. We'll be sure to share your feedback with the carers involved, as recognition like this is hugely appreciated. Thank you again for your trust and recommendation.
Very pleased with service. Carers at Wickford branch go above and beyond to ensure my parents have the best care available. The girls do many personal touches without even being asked and parents have an excellent rapport with them.
Thank you for your lovely review. We're delighted to hear you've been happy with the care and support provided. Your feedback means a lot to our team and we really appreciate you taking the time to share it.
At the moment, I am happy with the care I receive. Things have improved with the way the company runs. After my last meeting with the manager, they seemed to listen to my concerns.
Thank you for taking the time to share your feedback. We are really pleased to hear that you are happy with the care you are receiving and that you have noticed improvements in how the service is running. It is encouraging to know that your recent meeting with the manager helped address your...
Hales Group are the most unethical and unprofessional company and I very strongly advise against engaging their care services for anyone unwell or vulnerable. They do not properly train their homecare assistants, who lack empathy and kindness, basic knowledge of hygiene, safeguarding, time-keeping, confidentiality, personal care, or respect for the client. Carers were often late, refused to stay paid hours and were unfriendly and rude. After months and months, I finally made a complaint when a healthcare assistant nearly set fire to my property by accidentally turning on a kitchen hob and leaving a plastic plate over it, filling the flat with smoke. Their staff kept turning up with serious infections, despite my immune system being weak , and when I got sick their management tried to claim Sinusitis isn't infectious.
Similar to other reviews, management lied and made false allegations about me (despite their being cameras in my flat). They should not be allowed to exist as a company.
1.The fire allegation was fully reviewed & found to be incorrect. During the...
There are currently no awards/recognitions posted yet for Hales Group Ltd.
Average costs for home care provided by Hales Group Ltd by care type provided. The fees are calculated using the starting hourly rate for Visiting Care and starting weekly rate for Live-in Care (if applicable) provided by Hales Group Ltd, based on 19 out of their 19 locations.
| Type of Care Provided | Average Weekly Cost |
|---|---|
| Visiting Care (hourly) | £27.58 |
Keep in mind that fees can vary between providers and factors such as specific needs and individual requirements can affect costs. For more information on domiciliary care fees across the UK and advice on how to pay, see our home care guide.
Keep in mind that fees can vary between providers and factors such as specific needs and individual requirements can affect costs. For more information on domiciliary care fees across the UK and advice on how to pay, see our home care guide.
Hales Group Ltd own 19 Agencies.
Hales Homecare Wickford, Hales Homecare Ipswich & Hales Homecare Swaffham have the highest review score.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Hales Group Ltd to verify any information. View our terms and conditions. Hales Group Ltd has an Enhanced Service - more info.