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Home Care Providers Owned by Hales Group Ltd

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6.0 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Hales Group Ltd
Hales Homecare are an independent privately run Homecare specialist operating across much of the UK for over 25 years.

Staff are well trained, committed care professionals who share your values and will support you to achieve your goals.

Hales deliver over 50,000 hours of care per week to support people to remain independent in their own homes, and are fully regulated by the Care Quality Commission.

Personal choice and individual care planning are at the centre of their services to ensure their care users wishes and wellbeing remains the priority in all that they do.

Whether you need an hour of care occasionally, a regular weekly package or a complete live in service, Hales Homecare can support you. They can guide you through the funding options for your care and signpost you to access other specialist support where necessary to ensure your care is delivered safely and your independence is maintained.

Hales Group Ltd Locations (20)

20 Home Care Providers owned by Hales Group Ltd
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Hales Homecare Ipswich

53 Barrack Square, Martlesham Heath Business Park, Ipswich IP5 3RF 

9.4 9 reviews
"All the carers have been very efficient and friendly. They have been very professional, nothing ever seems to be too much for them.. They…"   Read all 9 reviews

Hales Homecare Ipswich provides outstanding, bespoke domiciliary care, specially tailored to your requirements. Hales provides an outstanding and sensitive service to enable people in the town and surrounding areas to continue living the lifestyle… Read more about Hales Homecare Ipswich

  • Care Provided
  • Visiting Care
  • Dementia
  • Visiting Care from £27.37 / hour
Hales Homecare Swaffham

29a Turbine Way, Swaffham PE37 7XD 

9.4 12 reviews
"Well looked after. A particular carer is very helpful, always looking out for me. The rest of the staff are very good. I have no…"   Read all 12 reviews

Hales Homecare Swaffham is committed to providing safe and reliable care that enhances the quality of life of their service users. The care provider promotes independence and a high standard of living within the comfort of one's own home as well… Read more about Hales Homecare Swaffham

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £27.37 / hour
Hales Homecare Wickford

Suite 6, Sopwith House, Wickford SS11 8YU 

9.3 13 reviews
"Excellent service as always over the years. Really care about their clients and go over and above every time. They are friendly and polite…"   Read all 13 reviews

Hales Homecare Wickford are committed to their service users and strive to enhance your life and enable you to live as independently and happily as possible with one to one support. Hales offer a range of services for people of all ages and requirements,… Read more about Hales Homecare Wickford

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £29.29 / hour
Hales Homecare Peterborough

Unit 3B, Flag Business Exchange, Peterborough PE1 5TX 

9.1 12 reviews
"Pleasant and respectful carers. Carers and office staff who are very helpful when I have hospital appointments etc. Carers schedule sent…"   Read all 12 reviews

Hales Homecare Peterborough provides bespoke person-centred domiciliary care, specially tailored to your requirements. They offer a professional alternative to moving to a residential home, and will help you remain living independently surrounded by… Read more about Hales Homecare Peterborough

  • Care Provided
  • Visiting Care
  • Dementia
  • Visiting Care from £26.76 / hour
Hales Homecare Waveney

Jarrold House, Grove Road, Lowestoft NR32 1EB 

8.6 4 reviews
"The support my father received is second to none. I feel safe in the knowledge that my father is cared for by such a wonderful care…"   Read all 4 reviews

Hales Homecare Waveney is a specialist home care provider that has supported people with complex needs for over 20 years. The care provider is committed to ensuring that their service users can continue living in the comfort and security of their… Read more about Hales Homecare Waveney

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £26.76 / hour
Hales Homecare Leeds

Unit 6, Hepton Court, York Road, Leeds LS9 6PW 

8.6 15 reviews
"My regular carer are 100%. For example, a particular carer comes in and does all that is needed to do. I don't bother about anythi…"   Read all 15 reviews

Hales Homecare Leeds provides bespoke person-centred domiciliary care, specially tailored to your requirements. They offer a professional alternative to moving to a residential home, and will help you remain living independently surrounded by loved ones… Read more about Hales Homecare Leeds

  • Care Provided
  • Visiting Care
  • Dementia
  • Visiting Care from £27.37 / hour
Hales Homecare Sheffield

Horizon House, Roman Ridge Road, Sheffield S9 1GD 

7.0 3 reviews
"My mum and dad both have very complex needs, the care they get is exceptional and very consistent. The care company have worked so hard…"   Read all 3 reviews

Hales Homecare Sheffield is dedicated to providing bespoke home care services to help clients maintain their independence and lead fulfilling lives with added support. Their comprehensive care services are tailored to meet the individual needs of… Read more about Hales Homecare Sheffield

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £23.90 / hour
Hales Homecare Worcester

Noble House, Oak View Way, Worcester WR2 5FH 

7.0 1 review
"All the staff are sometimes funny but helpful when I need them, and very good at guiding me through the right meditation. However, the…"   Read review

Hales Homecare Worcester provides home care services to people in the comfort of their own homes. Home care services include personal care (such as help showering, dressing, going to the toilet), assistance doing household tasks such as preparing… Read more about Hales Homecare Worcester

  • Care Provided
  • Dementia
  • Visiting Care from £35.36 / hour
Hales Homecare Letchworth

Office 122, Devonshire Business Centre, Works Road, Letchworth Garden City SG6 1GJ 

6.8 4 reviews
"The carers are equally fantastic. Special mentions to the wonderful staff. A well organised, reliable and caring organisation run by the…"   Read all 4 reviews

Hales Homecare Hertfordshire provides outstanding, bespoke domiciliary care, specially tailored to your requirements. They can help you maintain your independence and live an enjoyable independent life, with a little added support. They offer domiciliary… Read more about Hales Homecare Letchworth

  • Care Provided
  • Visiting Care
  • Dementia
  • Visiting Care from £27.37 / hour
Hales Homecare Doncaster

Unit 3, M&M Business Park, Doncaster Road, Kirk Sandwell, Doncaster DN3 1HR 

6.8 2 reviews
"We find that the lady carers are very helpful and will help in any way they can and nothing is too much trouble to them. They are always…"   Read all 2 reviews

Hales Homecare Doncaster provides bespoke person-centred domiciliary care, specially tailored to your requirements. They offer a professional alternative to moving to a residential home, and will help you remain living independently surrounded by loved… Read more about Hales Homecare Doncaster

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
Niche Care Rotherham

Unit B10 Taylor's Court, Parkgate, Rotherham S62 6NU 

2.6 1 review

Niche Care Rotherham provides outstanding, bespoke domiciliary care, specially tailored to their server user's requirements. Their extensive experience in the care sector ensures that you or your loved one will receive exceptional support from professionally… Read more about Niche Care Rotherham

  • Care Provided
  • Visiting Care
  • Dementia
  • Visiting Care from £26.76 / hour
Hales Homecare Grimsby

11 Dudley Street, Grimsby DN31 2AW 

2.3 7 reviews
"I only used Hales from 19/09/23 to 20/09/23 but they were brilliant. They were on time, presentable, humorous and efficient. They were…"   Read all 7 reviews

Hales Homecare Grimsby provides bespoke person-centred domiciliary care, specially tailored to your requirements. They offer a professional alternative to moving to a residential home, and will help you remain living independently surrounded by loved… Read more about Hales Homecare Grimsby

  • Care Provided
  • Visiting Care
  • Visiting Care from £27.37 / hour
Hales Homecare North East

Hypoint, Saltmeadows Road, Gateshead NE8 3AH 

1.0 2 reviews

Hales Homecare North East offers tailored domiciliary care to individuals of all ages with exceptional support from professionally trained carers. They understand the importance of individual needs and offer flexibility in the amount of care provided,… Read more about Hales Homecare North East

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
Hales Homecare Newcastle

128 Maling Exchange, Hoults Yard, Walker Road, Newcastle upon Tyne NE6 2HL 

1.0 1 review

Hales Homecare Newcastle offers personalised home care services to vulnerable people in Newcastle and surrounding areas. With extensive experience in the sector, their professional and trained carers provide exceptional support to service users, regardless… Read more about Hales Homecare Newcastle

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £25.02 / hour
Hales Homecare Rotherham

B11, Taylors Court, Parkgate, Rotherham S62 6NU 

1.0 1 review

Hales Homecare Rotherham provides bespoke domiciliary care to people who wish to remain living in their own homes. The team pride themselves on offering flexible care that is tailored entirely to each client's individual needs, wishes and lifestyle… Read more about Hales Homecare Rotherham

  • Care Provided
  • Visiting Care
  • Dementia
  • Visiting Care from £26.76 / hour
Hales Homecare Norwich

17 Hellesdon Park Road, Norwich NR6 5DR 

1 review
"Mum was uncomfortable last night and Hales Home Care contacted us to advise of the situation. Today I telephoned her doctor where I was…"   Read review

Hales Homecare Norwich strives to deliver the best possible care to all of its Service Users. Where some of their procedures have failed to meet the new inspection standards, Hales listen carefully to the suggestions of the inspectors and the local authority… Read more about Hales Homecare Norwich

  • Care Provided
  • Visiting Care
  • Dementia
  • Visiting Care from £27.37 / hour
Hales Homecare Hull

Unit 5C & 5D Marfleet Environment, Hedon Road, Hull HU9 5LW 

Hales Homecare Hull provides bespoke person-centred domiciliary care, specially tailored to your requirements. They offer a professional alternative to moving to a residential home, and will help you remain living independently surrounded by loved ones… Read more about Hales Homecare Hull

  • Care Provided
  • Visiting Care
  • Dementia
  • Visiting Care from £26.76 / hour
Hales Homecare Bradford

5 - 6 Drumhill House, Clayton Lane, Bradford BD14 6RF 

Hales Homecare Bradford cares for people in their own homes. Home care services include personal care (such as help with showering, going to the toilet and getting out of bed), as well as preparing meals, complex care support and assistance attending… Read more about Hales Homecare Bradford

  • Care Provided
  • Dementia
  • Visiting Care from £27.37 / hour
Hales Homecare Scunthorpe

84 Oswald Road, Scunthorpe DN15 7PA 

Hales Homecare Scunthorpe provides bespoke person-centred domiciliary care, specially tailored to your requirements. They offer a professional alternative to moving to a residential home, and will help you remain living independently surrounded by loved… Read more about Hales Homecare Scunthorpe

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
Aspen Gardens

George Stephenson Boulevard, Hardwick, Darlington Lane, Stockton-on-Tees TS19 8GB 

Aspen Gardens in Stockton-on-Tees provides home care services to adults with physical disabilities etc. Home care services include personal care such as assistance getting in and out of bed, help showering, going to the toilet and getting dressed.… Read more about Aspen Gardens

  • Care Provided
  • Dementia

Hales Group Ltd Reviews (88)

6.0

Hales Group Ltd has a Group Review Score of 6.0 (6.004) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Hales Group Ltd must have a Review Score.

Overall Experience
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Date Published
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Reviewer Connection to Hales Group Ltd
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Review of

Hales Homecare Swaffham

from C C (Client) assisted by family/friend published on 2 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
At the moment, I am happy with the care I receive. Things have improved with the way the company runs. After my last meeting with the manager, they seemed to listen to my concerns.
Reply from Francesca Barnes, Head of Quality and Workforce Development at Hales Homecare SwaffhamThank you for taking the time to share your feedback. We are really pleased to hear that you are happy with the care you are receiving and that you have noticed improvements in how the service is running. It is encouraging to know that your recent meeting with the manager helped address your concerns and that you feel listened to. Your feedback is genuinely valued, and we remain committed to maintaining this standard of support.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Hales Homecare Newcastle

from S H (Client) published on 25 February 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
Hales Group are the most unethical and unprofessional company and I very strongly advise against engaging their care services for anyone unwell or vulnerable. They do not properly train their homecare assistants, who lack empathy and kindness, basic knowledge of hygiene, safeguarding, time-keeping,
confidentiality, personal care, or respect for the client. Carers were often late, refused to stay paid hours and were unfriendly and rude. After months and months, I finally made a complaint when a healthcare assistant nearly set fire to my property by accidentally turning on a kitchen hob and leaving a plastic plate over it, filling the flat with smoke. Their staff kept turning up with serious infections, despite my immune system being weak , and when I got sick their management tried to claim Sinusitis isn't infectious.


Similar to other reviews, management lied and made false allegations about me (despite their being cameras in my flat). They should not be allowed to exist as a company.

Reply from Francesca Barnes, Head of Quality & Workforce Development at Hales Homecare NewcastleThanks for your review. As your concerns have already been considered through a full complaint investigation, followed by both a Stage1 & Stage2 appeal, we'd like to provide clarity based on the verified findings.
1.The fire allegation was fully reviewed & found to be incorrect. During the complaint & appeal process, you submitted video footage for consideration. This evidence confirmed that no fire occurred, no smoke was present & no alarm sounded. The statement that a carer 'nearly burnt down the kitchen' is not supported by the evidence.
2.Your concerns were examined in detail through the full investigation & both appeal stages. Some points were upheld & addressed; others were not substantiated. The statements made in this review do not reflect the documented findings of those processes.
3.We acknowledged areas for improvement & implemented a comprehensive learning plan. The claim that the organisation is "unethical" is inconsistent with the evidence reviewed & the actions taken.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Hales Homecare Ipswich

from Amanda B (Wife of Client) published on 18 February 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall we have been very happy with the care provided. The carers have been efficient, thoughtful and friendly. Due to some niche equipment my husband uses and his particular needs it has been very helpful to have regular carers who can get used to the equipment and my husband's care needs. Occasionally
a new carer will come, who will need full instructions from myself and therefore it doesn't benefit me and doesn't really save me any time. I understand that sometimes due to holidays this is unavoidable.
I would like to particularly thank Matthew, Annie and Sophie who have stood out to us and we are always happy when it is one of them at the door. The other carers have all been helpful and friendly as well and I cannot fault their dedication and professionalism.
Timeliness is the only other area that we have had a few issues with, but we understand delays occur. However when other customers purposely overrun on their time I feel management needs to address this with the customer.
Reply from Francesca Barnes, Head of Quality and Workforce Development at Hales Homecare IpswichThank you so much for your thoughtful feedback. We're delighted to hear how well the carers have supported your husband, and it's wonderful to know that their consistency, professionalism and friendliness have made such a difference. We'll be sure to pass on your kind words to all of the team.
We also appreciate you mentioning the occasional challenges around continuity and timing. Your comments are really helpful, and we will take appropriate steps to ensure consistency isn't affected going forward.
Thank you again for recognising the team's dedication and the care they provide.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Hales Homecare Ipswich

from Meggan C (Client) published on 18 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the carers have been very efficient and friendly. They have been very professional, nothing ever seems to be too much for them.. They always ask if there is anything else they can do for you before they leave. They have definitely have helped my recovery. Really can't praise them enough, and would
happily recommend them.
Reply from Francesca Barnes, Head of Quality and Workforce Development at Hales Homecare IpswichThank you so much for your lovely feedback. We're delighted to hear that the carers have supported you so well and that their professionalism and kindness have helped your recovery. We will make sure your comments are passed on to the team.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Hales Homecare Ipswich

from Rosemary B (Daughter of Client) published on 16 February 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Happy with the care given, couple of occasions where my father has said he is going out but he isn't. Please make the carers visiting him that he has currently undiagnosed dementia. Which is the reason for rhe care.
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Homecare IpswichThank you for taking the time to share your feedback. We're really pleased to hear that you're happy with the care your father is receiving. We will make sure the carers visiting him are reminded of his current needs so they can continue to support him safely.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Hales Homecare Ipswich

from T P (Daughter-in-law of Client) published on 10 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so impressed with Hales and in particular, Jessica.


Jessica visited us on the afternoon of my mother-in-law return home from a 12 day stay in hospital and patiently took details of her needs with an outcomes focused attitude to achieving what was best for her.


It was her attention to detail

which was remarkable, not just the things that must be done to keep M in L safe but the things that helped support her wellbeing.


The carers have all been polite and friendly, confidently making recommendations to support M in L care like night urine bags and Sara steady to aid her comfort and mobility.


The carers have involved M in L in her care, gaining consent to supporting her in a person-centered way and including her in any decisions.


We have access to M in L notes which are written with respect.


M in L has said she likes the carers and is happy with the care she receives from them.

Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Homecare IpswichThank you so much for sharing this lovely feedback. We're really pleased to hear how well Jessica and our Ipswich care team have supported your mother-in-law and made such a positive difference to her care. We'll make sure your kind words are shared with the whole team. Thank you again for taking the time to leave a review.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Hales Homecare Ipswich

from Angie F (Wife of Client) published on 29 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Big help for me, it's taken pressure off me in the mornings with my husbands support. More than satisfied with the support. Pleased with the carers. Jess has been brilliant and is easy to talk to and knowledge is lovely, Jess has been so helpful within the process.
Reply from Francesca Barnes, Head of Quality & Workforce Development at Hales Homecare IpswichThank you so much for sharing your lovely feedback. We're really pleased to hear that the support has made such a positive difference to your mornings and helped ease the pressure around your husband's care. It's wonderful to know you feel more than satisfied with the service and happy with the carers supporting you both. We will make sure your comments are passed on to the local team, and we'll ensure that Jess receives the recognition she deserves for being so helpful, knowledgeable and supportive throughout the process. Feedback like this means a great deal to our teams. Thank you again for taking the time to leave a review. We're here for you both and will continue to support you in every way we can.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Hales Homecare North East

from J W (Mother of Client) published on 12 January 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
Been putting off reviewing this service, since we stopped their visits in 2025, and were told that they were no longer being commissioned in our area.
But since my complaints and concerns raised with CQC and local authority have not been actioned properly, I thought it would be best to alert other
potential service users..we had similar experiences to other reviewers with medication mix ups, unsafe moving and handling practice and failure to report safeguarding concerns, when we complained, the line manager at the time raised 3 malicious allegations againsts myself. Only found out by doing multiple DSARs with LA and Hales HQ. The report logged that my son was aware of the allegations and that safeguarding being put in place but this was not the case as they had incorrectly logged him as being learning disabled and not having capacity. In addition the line manager would not speak with my son directly and refused to use the relay UK service he relys upon.
Reply from Francesca Barnes, Head of Quality & Workforce Development at Hales Homecare North EastThanks for taking the time to share your feedback. We're disappointed to hear that you remain unhappy with aspects of the service provided in the past. While it is not appropriate to discuss individual circumstances publicly, we can confirm that all concerns raised at the time were fully reviewed through the appropriate internal & multi-agency processes. These investigations concluded over a year ago, & were not fully upheld. As a regulated care provider, we are required to follow statutory safeguarding procedures whenever concerns are identified, & all actions taken at the time were in line with those legal & professional responsibilities. We remain committed to delivering safe, respectful and person-centred care, & we continually review our practice, communication systems & staff training to ensure high standards across all services. While we value all genuinely factual feedback, aspects of your review don't fully reflect the service standards & improvements we consistently deliver.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Hales Homecare Ipswich

from Julie M (Daughter of Client) published on 25 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Jessica has been extremely helpful and kind. All the carers have been supportive and friendly and have made a really positive difference in their approach to care for my mother. I wouldn't hesitate to recommend them
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Homecare IpswichThank you so much for your lovely review. We're committed to providing person-centred care, and we're really pleased to hear that our team have made a positive impact on your mum's care. We'll make sure your kind words are shared with the team.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Hales Homecare Doncaster

from Christine G (Daughter of Client) published on 13 November 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mums care, was good when she had her first year of care, I felt relieved to know mum was happy, as I often pop in when I can, after school runs, and spending more time with mum, when I can. There are a few carers who mum feels comfortable with. I looked after mum in my own home, along with my husband
helping, when he wasn't working. We looked after mum, just over a year and half. Mum been in different hospitals after suffering a stroke. My brother and me decided to have carers, to hopefully give me and my husband, and the rest of the family a much needed rest.This year, has been stressful, for us all, as the carers seem short staffed, and stressed themselves, mum panicky, as she gets new carers, asking where things are, regular carers few and far between, mum, still in bed yesterday at dinner time, eleven fifty five, having no breakfast, no warm drink. I don't drive, so my brother who had a few hours free from work, drove me from one end of town to other where mum lives. To take over.
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Review of

Hales Homecare Worcester

from Paul M (Client) published on 13 October 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
All the staff are sometimes funny but helpful when I need them, and very good at guiding me through the right meditation. However, the staff did not come to me on the morning of 31st August 2025. I was meant to have them at 6 am, but the team leader moved it to 8 am without my permission, so I had to
phone 111 for NHS for help.
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Homecare WorcesterThank you for sharing your feedback with us. We're really pleased to hear that you find our staff helpful and supportive. We understand you've had some issues with a recent visit and we'd like to look into this further. Please contact our Quality Team at quality@halesgroup.co.uk so we can review the details and follow up with the team involved.
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Review of

Hales Homecare Leeds

from Julie W (Client) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are very good to me.
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Homecare LeedsThank you for your kind words. We're so pleased to hear our carers are looking after you so well, and we'll make sure to pass your feedback on to the Leeds team.
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Review of

Hales Homecare Leeds

from Charlie E (Client) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My regular carer are 100%. For example, a particular carer comes in and does all that is needed to do. I don't bother about anything.
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Homecare LeedsThank you so much for sharing your feedback. It means a lot to our team, and we'll make sure your kind words are passed on. As always, we're here if you need anything.
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  • Treated with Dignity
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Review of

Hales Homecare North East

from A F (Daughter of Client) published on 24 July 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Absolutely terrible service. Not given correct dose of medication on more than one occasion. Carers ( I use this loosely) very abrupt, uncaring, lack of conversation and empathy. 30 minutes but always out the door within 17 to 20 minutes. If they treat people like the way they have for my mam I fear
for the dementia patients they go to.
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Homecare North EastThank you for sharing your feedback with us. We take your concerns seriously and are currently looking into this matter. As always, our priority is to ensure the wellbeing and satisfaction of those we support. A member of our team will reach out to you, or you can email us at quality@halesgroup.co.uk
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Review of

Hales Homecare Ipswich

from Richard W (Son of Client) published on 14 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service all-round. Care workers are very professional, very patient and very caring. Background office staff are also excellent and very quick to respond to and fix any issues or problems. Excellent value for money!
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Homecare IpswichThank you so much for your kind words! We're delighted to hear that you've had such a positive experience with both our care team and our office staff. Providing high quality, person-centred care is at the heart of everything we do and your feedback truly means a lot to us. If there's anything more we can do to support you, please don't hesitate to reach out.
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Review of

Niche Care Rotherham

from Kathryn B (Daughter of Client) published on 2 July 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
I have found out that today for the third time in a row, the carer has not given my Dad the correct medication, despite his needs being explained to them when they made the errors on the second and third times.
Reply from Irene Amarante, Digital Media & Marketing Manager at Niche Care RotherhamThank you for taking the time to leave us a review. We take your concerns seriously and are currently looking into this matter. As always, our priority is to ensure the wellbeing and satisfaction of those we support.
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Review of

Hales Homecare Swaffham

from V W (Client) published on 1 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well looked after. A particular carer is very helpful, always looking out for me. The rest of the staff are very good. I have no complaints, and I feel I have support as I am on my own. They keep an eye on my legs as I am on my own and can not reach them without getting out of breath, so I am very happy
with the care I am receiving.
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Homecare SwaffhamThank you for your lovely feedback! We're so pleased to hear that you feel well cared for and supported. It means a great deal to our team to know their efforts are making a positive difference. We'll be sure to share your kind words with everyone involved in your care.
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  • Treated with Dignity
  • Value for Money
Review of

Hales Homecare Swaffham

from Stacey P (Client) published on 24 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleased with care provided. My care i receive, I am treated with dignity, I'm treated very well. Very professional and helpful. All staff are helpful with a smile. Would highly recommend lovely people
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Homecare SwaffhamThank you for your kind words and for taking the time to share your experience with our Swaffham team. Your feedback means the world to us, and we'll be sure to pass your comments on to the team. They'll be thrilled to know their efforts are appreciated. Thank you again for your recommendation!
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  • Treated with Dignity
  • Value for Money
Review of

Hales Homecare Peterborough

from Lynn P (Wife of Client) published on 23 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I use Hales as a drop in care service for my husband who is not elderly, but has some difficulties after a stroke - and if I am away, it gives me peace of mind to know that someone can pop in and check he has remembered the basics like eating and taking his meds, plus I need to make sure he has not
injured himself as he is a little infirm. It also means he has someone to talk to even for a short time. I have found them to be mostly timely, and husband reports back that they are friendly and respectful. It is an invaluable and inexpensive service which I don't need that often, but happy to use when necessary. I have also found anyone I have spoken to over the phone to be understanding and helpful.
Reply from Nicola Mewse, Managing Director at Hales Homecare PeterboroughThank you for taking the time to leave such a detailed review for our Peterborough service. We will ensure that the feedback is passed to our team whom we value very much. They work hard to ensure the individual needs of everyone we care for is carried out with dignity and respect, and your review reaffirms that. Thank you for choosing Hales Homecare to support your husband.
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  • Treated with Dignity
  • Value for Money
Review of

Hales Homecare Peterborough

from I E (Client) published on 23 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Pleasant and respectful carers. Carers and office staff who are very helpful when I have hospital appointments etc. Carers schedule sent every week. Always treated with dignity and respect. The carers are always very caring and help when I need extra help.
Reply from Nicola Mewse, Managing Director at Hales Homecare PeterboroughThank you so much for taking the time to leave a detailed review for our Peterborough team. We will ensure your comments are passed onto the individuals involved in your care, who are always so grateful to receive such positive recognition for their efforts. We work hard to ensure individuals needs and wishes are met, and we are pleased this is recognised in the service that you experience.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money

Awards / Recognitions (0)

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Frequently Asked Questions about Hales Group Ltd

Costs for home care providers owned by Hales Group Ltd

Average costs for home care provided by Hales Group Ltd by care type provided. The fees are calculated using the starting hourly rate for Visiting Care and starting weekly rate for Live-in Care (if applicable) provided by Hales Group Ltd, based on 16 out of their 20 locations.
Type of Care Provided Average Weekly Cost
Visiting Care (hourly) £27.44
Keep in mind that fees can vary between providers and factors such as specific needs and individual requirements can affect costs. For more information on domiciliary care fees across the UK and advice on how to pay, see our home care fees guide.

How many Agencies does Hales Group Ltd own?

Hales Group Ltd own 20 Agencies.

Which Hales Group Ltd Agencies have the highest review score?

Hales Homecare Ipswich, Hales Homecare Swaffham & Hales Homecare Wickford have the highest review score.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Hales Group Ltd to verify any information. View our terms and conditions. Hales Group Ltd has a Platinum Service – more info.