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Home Care Providers Owned by Hales Group Ltd

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Hales Homecare are an independent privately run Homecare specialist operating across much of the UK for over 25 years.

Staff are well trained, committed care professionals who share your values and will support you to achieve your goals.

Hales deliver over 50,000 hours of care per week to support people to remain independent in their own homes, and are fully regulated by the Care Quality Commission.

Personal choice and individual care planning are at the centre of their services to ensure their care users wishes and wellbeing remains the priority in all that they do.

Whether you need an hour of care occasionally, a regular weekly package or a complete live in service, Hales Homecare can support you. They can guide you through the funding options for your care and signpost you to access other specialist support where necessary to ensure your care is delivered safely and your independence is maintained.

Hales Group Ltd Locations (19)

19 Home Care Providers owned by Hales Group Ltd
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Hales Homecare Wickford
Suite 6, Sopwith House, Wickford SS11 8YU 
9.8 26 reviews
Hales Homecare Wickford, Wickford, Essex
"I'm with this company, Hales Care, for 5 years. Excellent support from all the nurses. IT is a pleasure to know them.…"   Read all 26 reviews
  • Visiting Care from £28 / hour

Hales Homecare Wickford are committed to their service users and strive to enhance your life and enable you to live as independently and happily as possible with one to one support. Hales offer a ... Read more

Care Provided
  • Visiting Care
  • Dementia
Hales Homecare Ipswich
53 Barrack Square, Martlesham Heath Business Park, Ipswich IP5 3RF 
9.4 9 reviews
Hales Homecare Ipswich, Ipswich, Suffolk
"All the carers have been very efficient and friendly. They have been very professional, nothing ever seems to be too much for them.. They…"   Read all 9 reviews
  • Visiting Care from £28.46 / hour

Hales Homecare Ipswich provides outstanding, bespoke domiciliary care, specially tailored to your requirements. Hales provides an outstanding and sensitive service to enable people in the town and ... Read more

Care Provided
  • Visiting Care
  • Dementia
Hales Homecare Swaffham
29a Turbine Way, Swaffham PE37 7XD 
9.4 12 reviews
Hales Homecare Swaffham, Swaffham, Norfolk
"Well looked after. A particular carer is very helpful, always looking out for me. The rest of the staff are very good. I have no…"   Read all 12 reviews
  • Visiting Care from £28 / hour

Hales Homecare Swaffham is committed to providing safe and reliable care that enhances the quality of life of their service users. The care provider promotes independence and a high standard of ... Read more

Care Provided
  • Visiting Care
  • Dementia
Hales Homecare Peterborough
Unit 3B, Flag Business Exchange, Peterborough PE1 5TX 
9.1 12 reviews
Hales Homecare Peterborough, Peterborough, Cambridgeshire
"Pleasant and respectful carers. Carers and office staff who are very helpful when I have hospital appointments etc. Carers schedule sent…"   Read all 12 reviews
  • Visiting Care from £28 / hour

Hales Homecare Peterborough provides bespoke person-centred domiciliary care, specially tailored to your requirements. They offer a professional alternative to moving to a residential home, and will ... Read more

Care Provided
  • Visiting Care
  • Dementia
Hales Homecare Waveney
Jarrold House, Grove Road, Lowestoft NR32 1EB 
8.6 4 reviews
Hales Homecare Waveney, Lowestoft, Suffolk
"The support my father received is second to none. I feel safe in the knowledge that my father is cared for by such a wonderful care…"   Read all 4 reviews
  • Visiting Care from £28 / hour

Hales Homecare Waveney is a specialist home care provider that has supported people with complex needs for over 20 years. The care provider is committed to ensuring that their service users can ... Read more

Care Provided
  • Visiting Care
  • Dementia
Hales Homecare Leeds
Unit 4, Hepton Court, York Road, Leeds LS9 6PW 
8.6 15 reviews
Hales Homecare Leeds, Leeds, West Yorkshire
"My regular carer are 100%. For example, a particular carer comes in and does all that is needed to do. I don't bother about anythi…"   Read all 15 reviews
  • Visiting Care from £28.46 / hour

Hales Homecare Leeds provides bespoke person-centred domiciliary care, specially tailored to your requirements. They offer a professional alternative to moving to a residential home, and will help ... Read more

Care Provided
  • Visiting Care
  • Dementia
Hales Homecare Sheffield
Horizon House, Roman Ridge Road, Sheffield S9 1GD 
7.0 3 reviews
Hales Homecare Sheffield, Sheffield, South Yorkshire
"My mum and dad both have very complex needs, the care they get is exceptional and very consistent. The care company have worked so hard…"   Read all 3 reviews
  • Visiting Care from £24.89 / hour

Hales Homecare Sheffield is dedicated to providing bespoke home care services to help clients maintain their independence and lead fulfilling lives with added support. Their comprehensive care ... Read more

Care Provided
  • Visiting Care
  • Dementia
Hales Homecare Letchworth
Office 122, Devonshire Business Centre, Works Road, Letchworth Garden City SG6 1GJ 
6.8 4 reviews
Hales Homecare Letchworth, Letchworth Garden City, Hertfordshire
"The carers are equally fantastic. Special mentions to the wonderful staff. A well organised, reliable and caring organisation run by the…"   Read all 4 reviews
  • Visiting Care from £28.46 / hour

Hales Homecare Hertfordshire provides outstanding, bespoke domiciliary care, specially tailored to your requirements. They can help you maintain your independence and live an enjoyable independent ... Read more

Care Provided
  • Visiting Care
  • Dementia
Hales Homecare Doncaster
Unit 3, M&M Business Park, Doncaster Road, Kirk Sandwell, Doncaster DN3 1HR 
6.8 2 reviews
Hales Homecare Doncaster, Doncaster, South Yorkshire
"We find that the lady carers are very helpful and will help in any way they can and nothing is too much trouble to them. They are always…"   Read all 2 reviews
  • Visiting Care from £30.46 / hour

Hales Homecare Doncaster provides bespoke person-centred domiciliary care, specially tailored to your requirements. They offer a professional alternative to moving to a residential home, and will ... Read more

Care Provided
  • Visiting Care
  • Dementia
Hales Homecare Grimsby
11 Dudley Street, Grimsby DN31 2AW 
6.5 8 reviews
Hales Homecare Grimsby, Grimsby, North East Lincolnshire
"I have nothing but praise for this Care Company and the carers. All the carers we came into contact with looking after my father were…"   Read all 8 reviews
  • Visiting Care from £28.46 / hour

Hales Homecare Grimsby provides bespoke person-centred domiciliary care, specially tailored to your requirements. They offer a professional alternative to moving to a residential home, and will help ... Read more

Care Provided
  • Visiting Care
  • Dementia
Hales Homecare Newcastle
128 Maling Exchange, Hoults Yard, Walker Road, Newcastle upon Tyne NE6 2HL 
1.0 1 review
Hales Homecare Newcastle, Newcastle upon Tyne, Tyne & Wear
  • Visiting Care from £26.02 / hour

Hales Homecare Newcastle offers personalised home care services to vulnerable people in Newcastle and surrounding areas. With extensive experience in the sector, their professional and trained carers ... Read more

Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
Hales Homecare Norwich
17 Hellesdon Park Road, Norwich NR6 5DR 
1 review
Hales Homecare Norwich, Norwich, Norfolk
"Mum was uncomfortable last night and Hales Home Care contacted us to advise of the situation. Today I telephoned her doctor where I was…"   Read review
  • Visiting Care from £28 / hour

Hales Homecare Norwich strives to deliver the best possible care to all of its Service Users. Where some of their procedures have failed to meet the new inspection standards, Hales listen carefully ... Read more

Care Provided
  • Visiting Care
  • Dementia
Hales Homecare Hull
Unit 5C & 5D Marfleet Environment, Hedon Road, Hull HU9 5LW 
Hales Homecare Hull, Hull, East Riding of Yorkshire
  • Visiting Care from £28 / hour

Hales Homecare Hull provides bespoke person-centred domiciliary care, specially tailored to your requirements. They offer a professional alternative to moving to a residential home, and will help ... Read more

Care Provided
  • Visiting Care
  • Dementia
Hales Homecare Bradford
5 - 6 Drumhill House, Clayton Lane, Bradford BD14 6RF 
  • Visiting Care from £28.46 / hour

Hales Homecare Bradford cares for people in their own homes. Home care services include personal care (such as help with showering, going to the toilet and getting out of bed), as well as ... Read more

Care Provided
  • Visiting Care
  • Dementia
Hales Homecare Scunthorpe
84 Oswald Road, Scunthorpe DN15 7PA 
Hales Homecare Scunthorpe, Scunthorpe, North Lincolnshire
  • Visiting Care from £26.02 / hour

Hales Homecare Scunthorpe provides bespoke person-centred domiciliary care, specially tailored to your requirements. They offer a professional alternative to moving to a residential home, and will ... Read more

Care Provided
  • Visiting Care
  • Live-in Care
  • Nursing Care/Nurse Led Care
  • Dementia
Aspen Gardens
George Stephenson Boulevard, Hardwick, Darlington Lane, Stockton-on-Tees TS19 8GB 
  • Visiting Care from £25.42 / hour

Aspen Gardens in Stockton-on-Tees provides home care services to adults with physical disabilities etc. Home care services include personal care such as assistance getting in and out of bed, ... Read more

Care Provided
  • Visiting Care
  • Dementia

Hales Group Ltd Reviews (101)

Reviews posted for members of Hales Group Ltd

Overall Experience
  • 57
  • 25
  • 2
  • 4
  • 13
Date Published
  • 101
  • 26
  • 33
  • 66
  • 35
Reviewer Connection to Hales Group Ltd
  • 36
  • 28
  • 12
  • 9
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Review of

Hales Homecare Grimsby

from Paula T (Daughter of Client) published on 1 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but praise for this Care Company and the carers. All the carers we came into contact with looking after my father were professional and caring. If they had concerns about anything they let Jodie at Hales know and she would make contact asking if my father was ok and another time called
me to actually see how I was doing after a difficult period with my father.
If you have any concerns you can call them and it will be dealt with.
They don't deserve the poor review score.
Reply from Jalila Lone, Quality and Compliance Team at Hales Homecare GrimsbyThank you very much for your kind words and for taking the time to share your experience. It will mean a great deal to the carers and the wider team to know how appreciated they were.
We're really pleased to hear that your father was well cared for and that our carers acted professionally and raised concerns promptly when needed. Jodie will be especially grateful to hear that her support made a difference during such a difficult time - supporting families as well as service users is something we truly value.
Thank you once again for recognising the team's efforts and for your understanding. Feedback like this is greatly appreciated and means a lot to us all.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Hales Homecare Wickford

from Alexis K (Client) published on 30 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm with this company, Hales Care, for 5 years. Excellent support from all the nurses. IT is a pleasure to know them.
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Homecare WickfordThank you for your review. We're delighted to hear that you have been supported by our team over the past 5 years and that the care provided has continued to meet your expectations. Your kind feedback is greatly appreciated and will be shared with the team.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Hales Homecare Wickford

from Brian T (Client) published on 28 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very happy with my carers.
Reply from Francesca Barnes, Head of Quality and Workforce Development at Hales Homecare WickfordThank you for sharing your feedback.
We're really pleased to hear that you're very happy with your carers, and we'll make sure this is passed on to the team. Your comments are truly appreciated.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Hales Homecare Wickford

from Elaine H (Daughter-in-law of Client) published on 28 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team were friendly, approachable and supportive to my mother in law, my husband and myself.
We appreciate their help and knowledge always during this time of transition in my mother in laws life.
Reply from Francesca Barnes, Head of Quality and Workforce Development at Hales Homecare WickfordThank you so much for taking the time to share this feedback.
We're really pleased to hear that the team have been friendly, approachable and supportive to your mother-in-law, as well as to you and your husband during this important period of transition.

Your kind words mean a great deal, and we will ensure this is passed on to the team. We truly appreciate you recognising their help and knowledge.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Hales Homecare Wickford

from P B (Client) published on 17 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally speaking, I'm happy with the service I get. When it comes to housework, the young ones keep asking what you want them to do, whereas the older ones know and just get on with things.
It's a pity I can't use names, as one of my carers works so hard she deserves a special mention.
Reply from Jalila Lone, Quality and Compliance Team at Hales Homecare WickfordThank you for taking the time to leave your feedback. We're really glad to hear that you're generally happy with the service you receive. We truly appreciate your kind words about our hardworking staff, it means a lot to them and to us. Thank you again for sharing your thoughts.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Hales Homecare Wickford

from Sheryl B (Daughter of Client) published on 17 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with mum's care.
Katie and Carys go above and beyond to look after mum. She loves them.
All other carers are very good; we would be lost without these lovely carers.
Thank you.
Sherryl
Reply from Jalila Lone, Quality and Compliance Team at Hales Homecare WickfordThank you so much for your lovely feedback, Sheryl. We're really pleased to hear how happy you are with your mum's care. Katie and Cary's will be so touched to know how much they mean to your mum and how appreciated their efforts are. It's also wonderful to hear such kind words about the whole care team. Your feedback means a great deal to us, and we truly appreciate you taking the time to share it.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Hales Homecare Wickford

from S P (Sister of Client) published on 17 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care is good, no problems.
Reply from Jalila Lone, Quality and Compliance Team at Hales Homecare WickfordThank you for taking the time to share your feedback. We're pleased to hear that you are happy with the care and support provided to your family member. Your comments are appreciated and help us to continue maintaining good standards of care, dignity, and support for our service users.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Hales Homecare Wickford

from Kim W (Daughter of Client) published on 17 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All care given to mum has been excellent. Very caring staff, never rushed and always engaged with my mum.
Cannot fault anything.
Reply from Jalila Lone, Quality and Compliance Team at Hales Homecare WickfordThank you so much for your lovely feedback. We're really pleased to hear that the care provided to your mum has made a positive difference. It means a great deal to the team to know their care and kindness are appreciated, and we'll be sure to share your kind words with them.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Hales Homecare Wickford

from Kay N (Client) published on 9 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have carers twice a day. They are exceptional. I feel looked after, supported and treated with absolute care and dignity. They have smiles on their faces and always make sure you know their names.
Reply from Jalila Lone, Quality and Compliance Team at Hales Homecare WickfordThank you so much for taking the time to leave this lovely review.
It's really nice to hear that you feel looked after, supported, and treated with care and dignity. Our carers genuinely care about the people they support, and knowing that their kindness, smiles, and personal approach are making a difference means a great deal to us.
Your feedback will be shared with the team. Thank you again for your kind words and for trusting us with your care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Hales Homecare Wickford

from E A (Client) published on 31 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers make a refreshing time for me. They are very caring kind and polite.
Reply from Jalila Lone, Quality and Compliance Team at Hales Homecare WickfordWe are really pleased to hear that our carers bring a refreshing and positive experience to your day. It means a great deal to us to know you find them caring, kind, and polite; qualities we are truly proud of within our team at Hales.

Your comments will be shared with the carers involved, as it will mean a lot to them too.

Thank you again for taking the time to share your experience. We are grateful for the trust you place in us and are always here to support you.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Hales Homecare Wickford

from T W (Son of Client) published on 23 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When Mum came out of hospital, Hales came with her, and Mum wanted them to carry on with her. It's turned out great. Maralyn and the girls go above and beyond with Mum, and she loves them, and I don't know where I would be without them. Thanks Hales, you are God-sent.
Reply from Francesca Barnes, Head of Quality and Workforce Development at Hales Homecare WickfordThank you so much for sharing this lovely feedback. We're really pleased to hear how well things have gone since your mum came home from hospital and that she feels so supported. Feedback like this genuinely matters to us, and we'll make sure it's passed on to the whole team. We're passionate about providing care that makes a real difference, and it means a lot to know that the support has helped you and your family.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Hales Homecare Wickford

from Nick C (Son of Client) published on 19 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic care for my mum, Pat. Constantly evaluating her needs and doing their best to meet them.
Reply from Nicola Mewse, Group Managing Director at Hales Homecare WickfordThank you so much for taking the time to leave such a positive review. Hales Group are pleased to be able to provide the care and support your Mum needs, and adjust it as & when those needs may change. We will ensure your comments are passed on to the local team who support her. Feedback such as yours is essential to continuing to raise standards within Homecare and means the world to our Hales Heroes.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Hales Homecare Wickford

from Mark H (Friend of Client) published on 19 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly and attentive. Always answer or respond quickly to any phone calls. They put my mind at rest with any questions. They treat their clients with respect.
Reply from Nicola Mewse, Group Managing Director at Hales Homecare WickfordThank you for your positive review and for placing your trust in our service. We're very pleased to hear that our team has made a difference and supported you in a way that feels right for you.
Delivering person-centred, respectful care is central to our values, and feedback like this reassures us we're getting it right. We'll be sure to pass on your kind words to the branch and the care team who support you.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Hales Homecare Wickford

from Pat H (Wife of Client) published on 18 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All carers were very efficient and looked after my husband well. Just one complaint, and was dealt with promptly.
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Homecare WickfordThank you for your positive review. It's reassuring to hear that the carers provided efficient and supportive care for your husband. Your feedback is greatly appreciated and will be shared with the team.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Hales Homecare Wickford

from A E (Wife of Client) published on 18 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers have a good relationship with client and family. Chatting to client in cheerful manner while attending to their needs and also listening to concerns brought up by myself (wife) about his health.
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Homecare WickfordThank you so much for taking the time to share your kind feedback. We're really pleased to hear that you've had a positive experience with our service. We'll be sure to share your feedback with the carers involved, as recognition like this is hugely appreciated. Thank you again for your trust and recommendation.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Hales Homecare Wickford

from M P (Daughter of Client) published on 18 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleased with service. Carers at Wickford branch go above and beyond to ensure my parents have the best care available. The girls do many personal touches without even being asked and parents have an excellent rapport with them.
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Homecare WickfordThank you for your lovely review. We're delighted to hear you've been happy with the care and support provided. Your feedback means a lot to our team and we really appreciate you taking the time to share it.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Hales Homecare Swaffham

from C C (Client) assisted by family/friend published on 2 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
At the moment, I am happy with the care I receive. Things have improved with the way the company runs. After my last meeting with the manager, they seemed to listen to my concerns.
Reply from Francesca Barnes, Head of Quality and Workforce Development at Hales Homecare SwaffhamThank you for taking the time to share your feedback. We are really pleased to hear that you are happy with the care you are receiving and that you have noticed improvements in how the service is running. It is encouraging to know that your recent meeting with the manager helped address your concerns and that you feel listened to. Your feedback is genuinely valued, and we remain committed to maintaining this standard of support.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Hales Homecare Newcastle

from S H (Client) published on 25 February 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
Hales Group are the most unethical and unprofessional company and I very strongly advise against engaging their care services for anyone unwell or vulnerable. They do not properly train their homecare assistants, who lack empathy and kindness, basic knowledge of hygiene, safeguarding, time-keeping,
confidentiality, personal care, or respect for the client. Carers were often late, refused to stay paid hours and were unfriendly and rude. After months and months, I finally made a complaint when a healthcare assistant nearly set fire to my property by accidentally turning on a kitchen hob and leaving a plastic plate over it, filling the flat with smoke. Their staff kept turning up with serious infections, despite my immune system being weak , and when I got sick their management tried to claim Sinusitis isn't infectious.


Similar to other reviews, management lied and made false allegations about me (despite their being cameras in my flat). They should not be allowed to exist as a company.

Reply from Francesca Barnes, Head of Quality & Workforce Development at Hales Homecare NewcastleThanks for your review. As your concerns have already been considered through a full complaint investigation, followed by both a Stage1 & Stage2 appeal, we'd like to provide clarity based on the verified findings.
1.The fire allegation was fully reviewed & found to be incorrect. During the complaint & appeal process, you submitted video footage for consideration. This evidence confirmed that no fire occurred, no smoke was present & no alarm sounded. The statement that a carer 'nearly burnt down the kitchen' is not supported by the evidence.
2.Your concerns were examined in detail through the full investigation & both appeal stages. Some points were upheld & addressed; others were not substantiated. The statements made in this review do not reflect the documented findings of those processes.
3.We acknowledged areas for improvement & implemented a comprehensive learning plan. The claim that the organisation is "unethical" is inconsistent with the evidence reviewed & the actions taken.
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Review of

Hales Homecare Ipswich

from Amanda B (Wife of Client) published on 18 February 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall we have been very happy with the care provided. The carers have been efficient, thoughtful and friendly. Due to some niche equipment my husband uses and his particular needs it has been very helpful to have regular carers who can get used to the equipment and my husband's care needs. Occasionally
a new carer will come, who will need full instructions from myself and therefore it doesn't benefit me and doesn't really save me any time. I understand that sometimes due to holidays this is unavoidable.
I would like to particularly thank Matthew, Annie and Sophie who have stood out to us and we are always happy when it is one of them at the door. The other carers have all been helpful and friendly as well and I cannot fault their dedication and professionalism.
Timeliness is the only other area that we have had a few issues with, but we understand delays occur. However when other customers purposely overrun on their time I feel management needs to address this with the customer.
Reply from Francesca Barnes, Head of Quality and Workforce Development at Hales Homecare IpswichThank you so much for your thoughtful feedback. We're delighted to hear how well the carers have supported your husband, and it's wonderful to know that their consistency, professionalism and friendliness have made such a difference. We'll be sure to pass on your kind words to all of the team.
We also appreciate you mentioning the occasional challenges around continuity and timing. Your comments are really helpful, and we will take appropriate steps to ensure consistency isn't affected going forward.
Thank you again for recognising the team's dedication and the care they provide.
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Review of

Hales Homecare Ipswich

from Meggan C (Client) published on 18 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the carers have been very efficient and friendly. They have been very professional, nothing ever seems to be too much for them.. They always ask if there is anything else they can do for you before they leave. They have definitely have helped my recovery. Really can't praise them enough, and would
happily recommend them.
Reply from Francesca Barnes, Head of Quality and Workforce Development at Hales Homecare IpswichThank you so much for your lovely feedback. We're delighted to hear that the carers have supported you so well and that their professionalism and kindness have helped your recovery. We will make sure your comments are passed on to the team.
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  • Management
  • Treated with Dignity
  • Value for Money

Awards / Recognitions (0)

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Frequently Asked Questions about Hales Group Ltd

Costs for home care providers owned by Hales Group Ltd

Average costs for home care provided by Hales Group Ltd by care type provided. The fees are calculated using the starting hourly rate for Visiting Care and starting weekly rate for Live-in Care (if applicable) provided by Hales Group Ltd, based on 19 out of their 19 locations.
Type of Care Provided Average Weekly Cost
Visiting Care (hourly) £27.58
Keep in mind that fees can vary between providers and factors such as specific needs and individual requirements can affect costs. For more information on domiciliary care fees across the UK and advice on how to pay, see our home care fees guide.

How many Agencies does Hales Group Ltd own?

Hales Group Ltd own 19 Agencies.

Which Hales Group Ltd Agencies have the highest review score?

Hales Homecare Wickford, Hales Homecare Ipswich & Hales Homecare Swaffham have the highest review score.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Hales Group Ltd to verify any information. View our terms and conditions. Hales Group Ltd has a Platinum Service – more info.