Home Care Providers Owned by Hales Group Ltd
Hales Group Ltd Locations (19)
29a Turbine Way, Swaffham PE37 7XD
"Well looked after. A particular carer is very helpful, always looking out for me. The rest of the staff are very good. I have no…" Read all 11 reviews
Hales Home Care Swaffham is committed to providing safe and reliable care that enhances the quality of life of their service users. The care provider promotes independence and a high standard of living within the comfort of one's own home as well… Read more about Hales Home Care (Swaffham)
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
- Visiting Care from £27.37 / hour
Suite 6, Sopwith House, Wickford SS11 8YU
"Excellent service as always over the years. Really care about their clients and go over and above every time. They are friendly and polite…" Read all 13 reviews
Hales Homecare Wickford are committed to their service users and strive to enhance your life and enable you to live as independently and happily as possible with one to one support. Hales offer a range of services for people of all ages and requirements,… Read more about Hales Home Care (Wickford)
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
- Visiting Care from £29.29 / hour
Unit 3B, Flag Business Exchange, Peterborough PE1 5TX
"Pleasant and respectful carers. Carers and office staff who are very helpful when I have hospital appointments etc. Carers schedule sent…" Read all 12 reviews
Hales Homecare Peterborough provides bespoke person-centred domiciliary care, specially tailored to your requirements. They offer a professional alternative to moving to a residential home, and will help you remain living independently surrounded by… Read more about Hales Home Care (Peterborough)
- Care Provided
- Visiting Care
- Dementia
- Visiting Care from £26.76 / hour
Unit 6, Hepton Court, York Road, Leeds LS9 6PW
"My regular carer are 100%. For example, a particular carer comes in and does all that is needed to do. I don't bother about anythi…" Read all 15 reviews
Hales Homecare Leeds provides bespoke person-centred domiciliary care, specially tailored to your requirements. They offer a professional alternative to moving to a residential home, and will help you remain living independently surrounded by loved ones… Read more about Hales Home Care (Leeds)
- Care Provided
- Visiting Care
- Dementia
- Visiting Care from £27.37 / hour
Jarrold House, Grove Road, Lowestoft NR32 1EB
"Hales Carers have supported my father-in-law for the past 18 months and have been outstanding with the care and support they have provided…" Read all 4 reviews
Hales Home Care Waveney is a specialist home care provider that has supported people with complex needs for over 20 years. The care provider is committed to ensuring that their service users can continue living in the comfort and security of their… Read more about Hales Home Care (Waveney)
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
- Visiting Care from £26.76 / hour
53 Barrack Square, Martlesham Heath Business Park, Ipswich IP5 3RF
"Excellent service all-round. Care workers are very professional, very patient and very caring. Background office staff are also excellent…" Read all 3 reviews
Hales Homecare Ipswich provides outstanding, bespoke domiciliary care, specially tailored to your requirements. Hales provides an outstanding and sensitive service to enable people in the town and surrounding areas to continue living the lifestyle… Read more about Hales Home Care (Ipswich)
- Care Provided
- Visiting Care
- Dementia
- Visiting Care from £27.37 / hour
Unit 3, M&M Business Park, Doncaster Road, Kirk Sandwell, Doncaster DN3 1HR
"We find that the lady carers are very helpful and will help in any way they can and nothing is too much trouble to them. They are always…" Read review
Hales Homecare Doncaster provides bespoke person-centred domiciliary care, specially tailored to your requirements. They offer a professional alternative to moving to a residential home, and will help you remain living independently surrounded by loved… Read more about Hales Home Care (Doncaster)
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
Horizon House, Roman Ridge Road, Sheffield S9 1GD
"My mum and dad both have very complex needs, the care they get is exceptional and very consistent. The care company have worked so hard…" Read all 3 reviews
Hales Home Care Sheffield is dedicated to providing bespoke home care services to help clients maintain their independence and lead fulfilling lives with added support. Their comprehensive care services are tailored to meet the individual needs of… Read more about Hales Home Care (Sheffield)
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
- Visiting Care from £23.90 / hour
608 Jubilee Trading Estate, Letchworth Garden City SG6 1NE
"The carers are equally fantastic. Special mentions to the wonderful staff. A well organised, reliable and caring organisation run by the…" Read all 4 reviews
Hales Homecare Hertfordshire provides outstanding, bespoke domiciliary care, specially tailored to your requirements. They can help you maintain your independence and live an enjoyable independent life, with a little added support. They offer domiciliary… Read more about Hales Home Care (Hertfordshire)
- Care Provided
- Visiting Care
- Dementia
- Visiting Care from £27.37 / hour
11 Dudley Street, Grimsby DN31 2AW
"I only used Hales from 19/09/23 to 20/09/23 but they were brilliant. They were on time, presentable, humorous and efficient. They were…" Read all 7 reviews
Hales Homecare Grimsby provides bespoke person-centred domiciliary care, specially tailored to your requirements. They offer a professional alternative to moving to a residential home, and will help you remain living independently surrounded by loved… Read more about Hales Home Care (Grimsby)
- Care Provided
- Visiting Care
- Visiting Care from £27.37 / hour
Unit B10 Taylor's Court, Parkgate, Rotherham S62 6NU
Niche Care Rotherham provides outstanding, bespoke domiciliary care, specially tailored to their server user's requirements. Their extensive experience in the care sector ensures that you or your loved one will receive exceptional support from professionally… Read more about Niche Care Rotherham
- Care Provided
- Visiting Care
- Dementia
- Visiting Care from £26.76 / hour
128 Maling Exchange, Hoults Yard, Walker Road, Newcastle upon Tyne NE6 2HL
Hales Home Care Newcastle offers personalised home care services to vulnerable people in Newcastle and surrounding areas. With extensive experience in the sector, their professional and trained carers provide exceptional support to service users, regardless… Read more about Hales Home Care (Newcastle)
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
- Visiting Care from £25.02 / hour
B11, Taylors Court, Parkgate, Rotherham S62 6NU
Hales Home Care (Rotherham) provides bespoke domiciliary care to people who wish to remain living in their own homes. The team pride themselves on offering flexible care that is tailored entirely to each client's individual needs, wishes and lifestyle… Read more about Hales Home Care (Rotherham)
- Care Provided
- Visiting Care
- Dementia
- Visiting Care from £26.76 / hour
Hypoint, Saltmeadows Road, Gateshead NE8 3AH
Hales Home Care Gateshead offers tailored domiciliary care to individuals of all ages with exceptional support from professionally trained carers. They understand the importance of individual needs and offer flexibility in the amount of care provided,… Read more about Hales Home Care (North East)
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
17 Hellesdon Park Road, Norwich NR6 5DR
"Mum was uncomfortable last night and Hales Home Care contacted us to advise of the situation. Today I telephoned her doctor where I was…" Read review
Hales Homecare Norwich strives to deliver the best possible care to all of its Service Users. Where some of their procedures have failed to meet the new inspection standards, Hales listen carefully to the suggestions of the inspectors and the local authority… Read more about Hales Home Care (Norwich)
- Care Provided
- Visiting Care
- Dementia
- Visiting Care from £27.37 / hour
Unit 5C & 5D Marfleet Environment, Hedon Road, Hull HU9 5LW
Hales Homecare Hull provides bespoke person-centred domiciliary care, specially tailored to your requirements. They offer a professional alternative to moving to a residential home, and will help you remain living independently surrounded by loved ones… Read more about Hales Home Care (Hull)
- Care Provided
- Visiting Care
- Dementia
- Visiting Care from £26.76 / hour
5 - 6 Drumhill House, Clayton Lane, Bradford BD14 6RF
Hales Home care (Bradford) cares for people in their own homes. Home care services include personal care (such as help with showering, going to the toilet and getting out of bed), as well as preparing meals, complex care support and assistance attending… Read more about Hales Home Care (Bradford)
- Care Provided
- Dementia
- Visiting Care from £27.37 / hour
84 Oswald Road, Scunthorpe DN15 7PA
Hales Homecare Scunthorpe provides bespoke person-centred domiciliary care, specially tailored to your requirements. They offer a professional alternative to moving to a residential home, and will help you remain living independently surrounded by loved… Read more about Hales Home Care (Scunthorpe)
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
Noble House, Oak View Way, Worcester WR2 5FH
Hales Group Ltd - Worcester provides home care services to people in the comfort of their own homes. Home care services include personal care (such as help showering, dressing, going to the toilet), assistance doing household tasks such as preparing… Read more about Hales Group Ltd - Worcester
- Care Provided
- Dementia
- Visiting Care from £35.36 / hour
Hales Group Ltd Reviews (78)
Reviews Posted for members of Hales Group Ltd
Hales Home Care (Leeds)
from Julie W (Client) published on 27 August 2025Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Home Care (Leeds)
Thank you for your kind words. We're so pleased to hear our carers are looking after you so well, and we'll make sure to pass your feedback on to the Leeds team.
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Hales Home Care (Leeds)
from Charlie E (Client) published on 26 August 2025Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Home Care (Leeds)
Thank you so much for sharing your feedback. It means a lot to our team, and we'll make sure your kind words are passed on. As always, we're here if you need anything.
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Hales Home Care (North East)
from A F (Daughter of Client) published on 24 July 2025Submitted via Website • Report
Overall Experience
1.0 out of 5
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Home Care (North East)
Thank you for sharing your feedback with us. We take your concerns seriously and are currently looking into this matter. As always, our priority is to ensure the wellbeing and satisfaction of those we support. A member of our team will reach out to you, or you can email us at quality@halesgroup.co.uk
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Hales Home Care (Ipswich)
from Richard W (Son of Client) published on 14 July 2025Submitted via Website • Report
Overall Experience
5.0 out of 5
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Home Care (Ipswich)
Thank you so much for your kind words! We're delighted to hear that you've had such a positive experience with both our care team and our office staff. Providing high quality, person-centred care is at the heart of everything we do and your feedback truly means a lot to us. If there's anything more we can do to support you, please don't hesitate to reach out.
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Niche Care Rotherham
from Kathryn B (Daughter of Client) published on 2 July 2025Submitted via Website • Report
Overall Experience
1.0 out of 5
Reply from Irene Amarante, Digital Media & Marketing Manager at Niche Care Rotherham
Thank you for taking the time to leave us a review. We take your concerns seriously and are currently looking into this matter. As always, our priority is to ensure the wellbeing and satisfaction of those we support.
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Hales Home Care (Swaffham)
from V W (Client) published on 1 July 2025Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Home Care (Swaffham)
Thank you for your lovely feedback! We're so pleased to hear that you feel well cared for and supported. It means a great deal to our team to know their efforts are making a positive difference. We'll be sure to share your kind words with everyone involved in your care.
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Hales Home Care (Swaffham)
from Stacey P (Client) published on 24 June 2025Submitted via Website • Report
Overall Experience
5.0 out of 5
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Home Care (Swaffham)
Thank you for your kind words and for taking the time to share your experience with our Swaffham team. Your feedback means the world to us, and we'll be sure to pass your comments on to the team. They'll be thrilled to know their efforts are appreciated. Thank you again for your recommendation!
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Hales Home Care (Newcastle)
from S H (Client) published on 2 April 2025Submitted via Website • Report
Overall Experience
1.0 out of 5
I've been with Hales Group Newcastle since May 2024 and definitely wouldn't recommend them to anyone remotely vulnerable or unwell.
Their carers are poorly trained, don't always complete tasks and are not at all empathetic or caring (as carers are supposed
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Home Care (Newcastle)
Thank you for taking the time to share your feedback. We take all concerns seriously and are committed to providing the highest quality of care.We are aware of the matters you have raised and are currently conducting a thorough internal review in line with our complaints process, following communications between yourself and our Central Quality Team. Our priority is always to ensure the best possible care and support for those who rely on our services, and we encourage open communication in addressing any concerns. If you would like to discuss this matter further, please reach out to us directly and we would be happy to speak with you.
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Hales Home Care (Peterborough)
from Lynn P (Wife of Client) published on 23 January 2025Submitted via Website • Report
Overall Experience
5.0 out of 5
Reply from Nicola Mewse, Managing Director at Hales Home Care (Peterborough)
Thank you for taking the time to leave such a detailed review for our Peterborough service. We will ensure that the feedback is passed to our team whom we value very much. They work hard to ensure the individual needs of everyone we care for is carried out with dignity and respect, and your review reaffirms that. Thank you for choosing Hales Homecare to support your husband.
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Hales Home Care (Peterborough)
from I E (Client) published on 23 January 2025Submitted via Website • Report
Overall Experience
5.0 out of 5
Reply from Nicola Mewse, Managing Director at Hales Home Care (Peterborough)
Thank you so much for taking the time to leave a detailed review for our Peterborough team. We will ensure your comments are passed onto the individuals involved in your care, who are always so grateful to receive such positive recognition for their efforts. We work hard to ensure individuals needs and wishes are met, and we are pleased this is recognised in the service that you experience.
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Hales Home Care (Peterborough)
from Jonathan B (Client) published on 21 January 2025Submitted via Website • Report
Overall Experience
5.0 out of 5
I require sitting service to be approved by social services. How do I go about getting it for me? Is there a telephone number for this, could you help me get the phone number? Thanks.
Reply from Nicola Mewse, Managing Director at Hales Home Care (Peterborough)
Thank you for taking the time to leave a review. Your comments and ratings will be shared with our Peterborough team, of whom we are very proud. A member of our operational team will be in touch to support you to access the additional services you require. Thanks for choosing Hales Homecare to support your care and wellbeing needs.
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Hales Home Care (Grimsby)
from D F (Son of Client) published on 28 November 2024Submitted via Website • Report
Overall Experience
1.0 out of 5
Reply from Nicola Mewse, Managing Director at Hales Home Care (Grimsby)
Thank you for your review. We do not support this service user with personal care - she is washed and dressed when carers arrive. Since Jan 24 male carers attended 15 times. We were asked to cancel calls on occasion, and to increase care which was signposted to commissioning. June 24 duty social worker requested no male care workers. None have been supplied since. No records indicate a female care worker was at the call, and was instructed to leave - there are no circumstances where this would be necessary. Please provide specific date and we will investigate. There is a safety and wellbeing matter, which we have escalated in the best interests of the individual. We understand this can be a stressful time for those around her. On the basis of our records and the information we hold, whilst we regret your dissatisfaction, your comments are inaccurate. We would ask that you contact the Quality department directly via quality@halesgroup.co.uk to raise any specific concerns.
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Hales Home Care (Peterborough)
from Keith S (Client) published on 29 October 2024Submitted via Website • Report
Overall Experience
4.0 out of 5
Reply from Nicola Mewse, Managing Director at Hales Home Care (Peterborough)
Thank you for taking the time to leave a review for our Peterborough team. We will pass the comments on to the individuals who support you. Feedback is so important to ensure we continuously review and improve our services. Our pricing for care services are in line with the local authority rates in the area and significantly less that other providers in many cases. We would encourage you to make enquiries to ensure that you are receiving all of the financial support available to you and please do reach out to your local branch should you need any specific information regarding the funding of care services.
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Hales Home Care (Hertfordshire)
from J F (Client) published on 29 October 2024Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
Reply from Nicola Mewse, Managing Director at Hales Home Care (Hertfordshire)
Thank you for taking the time to leave a review for our Hertfordshire service. We welcome your feedback and will pass on the comments to the local branch manager to ensure any necessary action is taken. Unfortunately, sometimes emergency delays earlier on in a rota can impact on our care teams timekeeping. We are always looking at ways to improve communication and involvement of service users in our communities, with that in mind, we will make sure that the branch discuss with you our homecare app which may be appropriate for you to be able to see whether your carers are running late at any time. Thank you, once again, for your review.
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Hales Home Care (Swaffham)
from G B (Client) assisted by family/friend published on 7 October 2024Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
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Hales Home Care (Sheffield)
from P T (Son of Client) published on 3 October 2024Submitted via Website • Report
Overall Experience
3.0 out of 5
I know it may be staffing issues and sickness, with the staff who are working having more work put on them to cover for sickness but it can be frustrating trying to arrange things when you don't know what time the carers are going to turn up.
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Home Care (Sheffield)
Thank you for taking the time to provide us with your feedback. We're pleased to hear that, overall, you find the care provided to be good. However, we apologise for the issues you've experienced with the timing of your mum's care visits. We value your feedback and are committed to addressing this issue. Please contact us directly at quality@halesgroup.co.uk as this will allow us to discuss the matter further, ensuring your mother is receiving the person-centred care required.
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Hales Home Care (Sheffield)
from E D (Daughter of Client) published on 30 September 2024Submitted via Website • Report
Overall Experience
5.0 out of 5
Reply from Nicola Mewse, Managing Director at Hales Home Care (Sheffield)
Thank you so much for taking the time to leave such a detailed and positive review regarding the care and support received by your parents from our Sheffield office. We are immensely grateful to our dedicated care teams who work tirelessly to support people who are vulnerable and depend on their support and kindness. Your words will mean so much to them and we will ensure that we pass on your comments in full to the team who are responsible for the care to Mum and Dad. Thank you once again. Should you ever need to discuss the care and support or make changes to the tasks delivered please don't hesitate to contact us.
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Hales Home Care (Waveney)
from G B (Son of Client) published on 25 September 2024Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
Reply from Nicola Mewse, Managing Director at Hales Home Care (Waveney)
Thank you so much for taking the time to leave a review. Our services are dependent on feedback to ensure that we continue to meet and exceed people's expectations. Your kind words will mean so much to the team and we will ensure that they are passed on to the staff specifically who support your father.
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Hales Home Care (Waveney)
from S B (Daughter-in-law of Client) published on 25 September 2024Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
Reply from Nicola Mewse, Managing Director at Hales Home Care (Waveney)
Thank you for taking the time to leave a review for our Lowestoft team. We rely on feedback to ensure that our services continually strive to meet and exceed the expectations of those who depend on our care. Your kind words will mean the world to the team and we will make sure those that care for your father-in-law are commended for the caring way they are supporting you all.
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Hales Home Care (Swaffham)
from D T (Daughter of Client) published on 25 September 2024Submitted via Website • Report
Overall Experience
5.0 out of 5
Reply from Nicola Mewse, Managing Director at Hales Home Care (Swaffham)
Thank you for taking the time to leave a review for our Swaffham team. We are very proud of the staff who work so diligently to make our services special and we will make sure that your kind words are passed on to them. We are glad your Mum looks forward to her care visits and strive to make them as personalised as possible.
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Awards / Recognitions (0)
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Frequently Asked Questions about Hales Group Ltd
Costs for home care providers owned by Hales Group Ltd
Average costs for home care provided by Hales Group Ltd by care type provided. The fees are calculated using the starting hourly rate for Visiting Care and starting weekly rate for Live-in Care (if applicable) provided by Hales Group Ltd, based on 16 out of their 19 locations.
| Type of Care Provided | Average Weekly Cost |
|---|---|
| Visiting Care (hourly) | £27.44 |
How many Agencies does Hales Group Ltd own?
Hales Group Ltd own 19 Agencies.Which Hales Group Ltd Agencies have the highest review score?
Hales Home Care (Swaffham), Hales Home Care (Wickford) & Hales Home Care (Peterborough) have the highest review score.Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Hales Group Ltd to verify any information. View our terms and conditions. Hales Group Ltd has a Platinum Service – more info.