Home Care Providers Owned by Hales Group Ltd in West Yorkshire

The carers are all extremely kind and courteous and assist our mum in every way they can. They have also advised our family in the management of equipment and to improve the facilities in mums flat. They call the doctor or district nurse when necessary, and nothing is too much trouble. We are grateful to have such lovely people caring for our mum.

I have not been with this company long enough to write a fair review, I only have support to go to places I need to go and have no problems so far so good.

The carers are very good to me.

My regular carer are 100%. For example, a particular carer comes in and does all that is needed to do. I don't bother about anything.

Stay away at all costs. Dreadful care company that simply don’t care. Late calls, missed calls, carers rushing to leave, cold food, leave doors unlocked, sponsored workers making communication with elderly patients difficult, rude office staff, phones never answered. Mum never felt so alone and uncared about.

Very happy with the service.

Very good, nice, warm, friendly carers.

Very prompt, ensure medication is on time and very pleasant and friendly. They ask if there is anything else they can do. Would prefer a female care worker in the morning and night to help with personal hygiene and care.

The service is very good for me and my carers are all like family. I am comfortable with my carer 3 times a day. Thank you Hales Home Care.

Would have given no stars at all if possible. Not a usual complainer at all and not one for reviews but absolute shambles. Carers do not turn up and always an excuse given. When they do eventually turn up hours late and after numerous chaser calls, they are inexperienced and don’t know how to care for the service user. Also don’t always lock the door leaving disabled service users in a dangerous and vulnerable position. Never known anything like it - causing so much stress to the family. Ombudsman is the next stage as despite frequent promises nothing changes. Absolutely at our wits' end with this company. Feel extremely sorry for poor service users who don’t have anyone to turn to when they are left and they don’t turn up to feed them and get them out of bed. Terrible experience with this company.

The carers that visit are mainly excellent. Inexperienced carers are left by themselves too early. Carers need to be regulars so as to build a rapport with clients, too often visiting carers are often changed. Also, mainly at the weekend, the staff are inexperienced and due to lack of carers have picked up extra calls which means the time of call can vary wildly. If any problems with the time of visits this should be relayed by the office to clients.

Do not like men coming, some days I have different carers morning and afternoon and some I have never met before and do not seem to know my requirements. During term time I have classes which begin at 10:15 and carers sometimes don't come until 9:30 which is cutting it fine. I think my times may need reviewing.

I am very happy with my regular carers. I am a religious sister and it upsets me when I have a male carer. Also, at the weekend, the replacement carers are sometimes very late, coming sometimes at noon instead of 9 am. I get very anxious when they are late and it is not easy to get in contact to know if they are coming. Also, when they are late, I miss the religious service.

The regular carers are excellent in all aspects of caring. Problems happen when new carers come who might have not been before - this is very frustrating.

Carers wouldn't use Mum's name and called her another name for some reason. Refilled drinks with dirty glass from the day before, made Mum sit back on a wet chair, despite getting told the chair was wet and left 14 hours with a wet pad. Came and went when they wanted, despite declining male carers at the setup interview, a male carer came every day, still no care plan in place. Finally got rid of them.

Carers don't arrive at times stated and are always rushing when arriving. They have missed visits leaving the client vulnerable and hungry. The lack of personal care offered to the client is poor and different carers arrive with no idea about the client's needs.

My father's care plan got lost and it was not replaced. As a result, there are carers visiting that do not know what they have to do.