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Home Care Providers Owned by Hales Group Ltd in West Yorkshire

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6.0 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Hales Group Ltd in West Yorkshire

Only the locations & reviews in West Yorkshire for Hales Group Ltd are showing below.

View the details of all 20 locations (with 79 reviews) owned by Hales Group Ltd

Hales Group Ltd Locations in West Yorkshire (2)

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2 Home Care Providers owned by Hales Group Ltd in West Yorkshire
Hales Home Care Leeds

Unit 6, Hepton Court, York Road, Leeds LS9 6PW 

8.3 15 reviews
"My regular carer are 100%. For example, a particular carer comes in and does all that is needed to do. I don't bother about anythi…"   Read all 15 reviews

Hales Homecare Leeds provides bespoke person-centred domiciliary care, specially tailored to your requirements. They offer a professional alternative to moving to a residential home, and will help you remain living independently surrounded by loved ones… Read more about Hales Home Care Leeds

  • Care Provided
  • Visiting Care
  • Dementia
  • Visiting Care from £27.37 / hour
Hales Home Care Bradford

5 - 6 Drumhill House, Clayton Lane, Bradford BD14 6RF 

Hales Home care (Bradford) cares for people in their own homes. Home care services include personal care (such as help with showering, going to the toilet and getting out of bed), as well as preparing meals, complex care support and assistance attending… Read more about Hales Home Care Bradford

  • Care Provided
  • Dementia
  • Visiting Care from £27.37 / hour

Hales Group Ltd Reviews in West Yorkshire (15)

6.0

Hales Group Ltd has a Group Review Score of 6.0 (5.974) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Hales Group Ltd must have a Review Score.

Overall Experience
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Date Published
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Reviewer Connection to Hales Group Ltd
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Review of

Hales Home Care Leeds

from Julie W (Client) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are very good to me.
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Home Care Leeds
Thank you for your kind words. We're so pleased to hear our carers are looking after you so well, and we'll make sure to pass your feedback on to the Leeds team.
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Review of

Hales Home Care Leeds

from Charlie E (Client) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My regular carer are 100%. For example, a particular carer comes in and does all that is needed to do. I don't bother about anything.
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Home Care Leeds
Thank you so much for sharing your feedback. It means a lot to our team, and we'll make sure your kind words are passed on. As always, we're here if you need anything.
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Review of

Hales Home Care Leeds

from S R (Daughter of Client) published on 27 June 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Stay away at all costs. Dreadful care company that simply don’t care. Late calls, missed calls, carers rushing to leave, cold food, leave doors unlocked, sponsored workers making communication with elderly patients difficult, rude office staff, phones never answered. Mum never felt so alone and uncared
about.
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Review of

Hales Home Care Leeds

from S R (Client) published on 6 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good, nice, warm, friendly carers.
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  • Treated with Dignity
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Review of

Hales Home Care Leeds

from S R (Nephew of Client) published on 6 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with the service.
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  • Care / Support
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  • Value for Money
Review of

Hales Home Care Leeds

from Margaret M (Client) assisted by family/friend published on 28 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very prompt, ensure medication is on time and very pleasant and friendly. They ask if there is anything else they can do. Would prefer a female care worker in the morning and night to help with personal hygiene and care.
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Home Care Leeds
Thank you for taking the time to share your feedback. We are delighted to hear about your positive experience with Hales. Your preference for a female care worker has been noted and will be passed on…read more
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  • Treated with Dignity
  • Value for Money
Review of

Hales Home Care Leeds

from R B (Client) published on 28 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The service is very good for me and my carers are all like family. I am comfortable with my carer 3 times a day. Thank you Hales Home Care.
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Home Care Leeds
Thank you for your kind words. We are pleased to hear that you feel comfortable and cared for by our team. Your feedback is greatly appreciated, and we will pass your message along to the staff.
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  • Treated with Dignity
  • Value for Money
Review of

Hales Home Care Leeds

from L H (Sister of Client) published on 17 November 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Would have given no stars at all if possible. Not a usual complainer at all and not one for reviews but absolute shambles. Carers do not turn up and always an excuse given. When they do eventually turn up hours late and after numerous chaser calls, they are inexperienced and don’t know how to care for
the service user. Also don’t always lock the door leaving disabled service users in a dangerous and vulnerable position. Never known anything like it - causing so much stress to the family. Ombudsman is the next stage as despite frequent promises nothing changes. Absolutely at our wits' end with this company. Feel extremely sorry for poor service users who don’t have anyone to turn to when they are left and they don’t turn up to feed them and get them out of bed. Terrible experience with this company.
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Review of

Hales Home Care Leeds

from S R (Husband of Client) published on 30 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers that visit are mainly excellent. Inexperienced carers are left by themselves too early. Carers need to be regulars so as to build a rapport with clients, too often visiting carers are often changed. Also, mainly at the weekend, the staff are inexperienced and due to lack of carers have picked
up extra calls which means the time of call can vary wildly. If any problems with the time of visits this should be relayed by the office to clients.
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Home Care Leeds
Thank you so much for taking the time to share your feedback with us. We value your insights as they help us continually improve our services. We are committed to addressing the issues you've…read more
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Review of

Hales Home Care Leeds

from S L (Client) assisted by family/friend published on 30 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with my regular carers. I am a religious sister and it upsets me when I have a male carer. Also, at the weekend, the replacement carers are sometimes very late, coming sometimes at noon instead of 9 am. I get very anxious when they are late and it is not easy to get in contact to know
if they are coming. Also, when they are late, I miss the religious service.
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Home Care Leeds
We appreciate your feedback and are delighted to hear that you are very happy with your regular carers. Your comfort and preferences are very important to us. Whilst it is in the overall interest of…read more
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Hales Home Care Leeds

from S B (Client) published on 30 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Do not like men coming, some days I have different carers morning and afternoon and some I have never met before and do not seem to know my requirements. During term time I have classes which begin at 10:15 and carers sometimes don't come until 9:30 which is cutting it fine. I think my times may need
reviewing.
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Home Care Leeds
Thank you for taking the time to leave us a review. We value your feedback and apologise for any inconvenience you've experienced. We are committed to ensuring that your needs are met effectively and…read more
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Hales Home Care Leeds

from David B (Husband of Client) published on 25 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The regular carers are excellent in all aspects of caring. Problems happen when new carers come who might have not been before - this is very frustrating.
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Home Care Leeds
Thank you for sharing your experience. We value your kind words about our staff and understand new carer transitions can be disconcerting, so we apologise for any frustrations caused. Your feedback…read more
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  • Management
  • Treated with Dignity
  • Value for Money
Review of

Hales Home Care Leeds

from M C (Daughter of Client) published on 24 May 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Carers wouldn't use Mum's name and called her another name for some reason. Refilled drinks with dirty glass from the day before, made Mum sit back on a wet chair, despite getting told the chair was wet and left 14 hours with a wet pad. Came and went when they wanted, despite declining male carers at
the setup interview, a male carer came every day, still no care plan in place. Finally got rid of them.
Reply from Nicola Mewse, Managing Director at Hales Home Care Leeds
Thank you for your review of the care received. We take all feedback very seriously. We are disappointed you did not feel able to discuss your concerns directly with the service during the brief…read more
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Review of

Hales Home Care Leeds

from Trace (Friend of Client) published on 2 August 2017 Submitted via Website • Report
Overall Experience 2.0 out of 5
Carers don't arrive at times stated and are always rushing when arriving. They have missed visits leaving the client vulnerable and hungry. The lack of personal care offered to the client is poor and different carers arrive with no idea about the client's needs.
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Review of

Hales Home Care Leeds

from Marina K (Daughter of Client) published on 31 May 2017 Submitted via Website • Report
Overall Experience 2.0 out of 5
Low standard of care. Poor service.
The carers are not visiting my father the agreed times. Three times in 2 months the carers did not turn up and we had to contact the main office to trace them.
My father's care plan got lost and it was not replaced. As a result, there are carers visiting that do
not know what they have to do.
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Awards / Recognitions (0)

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