Only the locations & reviews in Norfolk for Hales Group Ltd are being shown.
"Well looked after. A particular carer is very helpful, always looking out for me. The rest of the staff are very good. I have no..."Read all 12 reviews
Hales Homecare Swaffham is committed to providing safe and reliable care that enhances the quality of life of their service users. The care provider promotes independence and a high standard of living... Read more
Care Provided
"Mum was uncomfortable last night and Hales Home Care contacted us to advise of the situation. Today I telephoned her doctor where I was..."Read all 1 reviews
Hales Homecare Norwich strives to deliver the best possible care to all of its Service Users. Where some of their procedures have failed to meet the new inspection standards, Hales listen carefully to... Read more
Care ProvidedAt the moment, I am happy with the care I receive. Things have improved with the way the company runs. After my last meeting with the manager, they seemed to listen to my concerns.
Thank you for taking the time to share your feedback. We are really pleased to hear that you are happy with the care you are receiving and that you have noticed improvements in how the service is running. It is encouraging to know that your recent meeting with the manager helped address your...
Well looked after. A particular carer is very helpful, always looking out for me. The rest of the staff are very good. I have no complaints, and I feel I have support as I am on my own. They keep an eye on my legs as I am on my own and can not reach them without getting out of breath, so I am very happy with the care I am receiving.
Thank you for your lovely feedback! We're so pleased to hear that you feel well cared for and supported. It means a great deal to our team to know their efforts are making a positive difference. We'll be sure to share your kind words with everyone involved in your care.
Very pleased with care provided. My care i receive, I am treated with dignity, I'm treated very well. Very professional and helpful. All staff are helpful with a smile. Would highly recommend lovely people
Thank you for your kind words and for taking the time to share your experience with our Swaffham team. Your feedback means the world to us, and we'll be sure to pass your comments on to the team. They'll be thrilled to know their efforts are appreciated. Thank you again for your recommendation!
Very pleased and happy with the service I receive. All staff are very good and nice and caring.
Hales Care team are amazing. They are all so supportive and kind when caring for my mum. They are all very patient and attentive. She looks forward to their visits. They truly go above and beyond. Thank you.
Thank you for taking the time to leave a review for our Swaffham team. We are very proud of the staff who work so diligently to make our services special and we will make sure that your kind words are passed on to them. We are glad your Mum looks forward to her care visits and strive to make them as personalised as possible.
Would highly recommend.
Thank you for taking the time to leave such a positive review. Our teams work hard to provide individualised care and your kind words will mean a lot to them. Ensuring that communication is clear and effective with both our service users and their families is essential and we are pleased that you...
Our experience of care and support for my mother is nothing but positive. She is 103 years old which poses extra difficulties for family and carers. I was for some time Mum's main carer, sharing duties with other family members. Inevitably it became quite difficult and could no longer cover all her needs. So with the aid of the local council services, we worked a care plan with Hales Home Care to help. The formulated plan for three visits a day works well alongside my two to three visits each week, a three-hour round trip, and I still visit her to do the gardening and washing in with the carers visits works well all around. The carers are great at covering all Mum's needs. Not always easy as people will know as Mum gets a bit agitated nowadays but carers are marvelous, very professional, kind, helpful, sometimes going above and beyond with having a bit of a chat too. A huge help! Thanks to all.
Thank you for taking the time to share your thoughts about our carers and the care they provide for your mother. We will certainly pass on your kind words to our team; they will be thrilled to know that their efforts are having a real impact. If you ever require any assistance, please do not hesitate to reach out.
Friendly and competent support, daily care. A great asset and gives confidence in our daily lives that we are not alone.
Thank you so much for your kind words! Your trust means the world to us. Please don't hesitate to reach out if you ever need anything.
The carers are very friendly and treat my mother with care and dignity. In for a laugh and I know they care about my mum and her needs, it makes me trust them.
Thank you for taking the time to share your thoughts about our carers and the care they provide to your mother. We'll be sure to share your kind words with our team, they'll be thrilled to know their efforts are making a real impact. If you ever need anything, feel free to reach out.
Very satisfactory.
We are really grateful and appreciate you taking the time to leave us a positive review. Thank you for choosing Hales and please do not hesitate to reach out if you have any questions or need further assistance.
Thank you.
Thank you so much for taking the time to share your positive experience with our care service in Swaffham. We're delighted to hear that your grandmother is receiving excellent care from our team. Thank you for choosing Hales and please don't hesitate to reach out if you have any questions or need further assistance.
I would recommend them to anyone needing the service.
Thank you so much for taking the time to share your experience with us. We are absolutely delighted to hear that your dad has been receiving exceptional care from our dedicated team. We appreciate your recommendation and look forward to continuing to be there for your dad's care needs.
Mum was uncomfortable last night and Hales Home Care contacted us to advise of the situation. Today I telephoned her doctor where I was told he would call back. Hales carers monitored during the day and by teatime, they called an ambulance. They were excellent today and went over and above and cannot thank them enough for the care and support they provided.
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