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Home Care Providers Owned by Hales Group Ltd in Norfolk

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6.0 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Hales Group Ltd in Norfolk

Only the locations & reviews in Norfolk for Hales Group Ltd are showing below.

View the details of all 20 locations (with 79 reviews) owned by Hales Group Ltd

Hales Group Ltd Locations in Norfolk (2)

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2 Home Care Providers owned by Hales Group Ltd in Norfolk
Hales Home Care Swaffham

29a Turbine Way, Swaffham PE37 7XD 

9.5 11 reviews
"Well looked after. A particular carer is very helpful, always looking out for me. The rest of the staff are very good. I have no…"   Read all 11 reviews

Hales Home Care Swaffham is committed to providing safe and reliable care that enhances the quality of life of their service users. The care provider promotes independence and a high standard of living within the comfort of one's own home as well… Read more about Hales Home Care Swaffham

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £27.37 / hour
Hales Home Care Norwich

17 Hellesdon Park Road, Norwich NR6 5DR 

1 review
"Mum was uncomfortable last night and Hales Home Care contacted us to advise of the situation. Today I telephoned her doctor where I was…"   Read review

Hales Homecare Norwich strives to deliver the best possible care to all of its Service Users. Where some of their procedures have failed to meet the new inspection standards, Hales listen carefully to the suggestions of the inspectors and the local authority… Read more about Hales Home Care Norwich

  • Care Provided
  • Visiting Care
  • Dementia
  • Visiting Care from £27.37 / hour

Hales Group Ltd Reviews in Norfolk (12)

6.0

Hales Group Ltd has a Group Review Score of 6.0 (5.974) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Hales Group Ltd must have a Review Score.

Overall Experience
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Date Published
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Reviewer Connection to Hales Group Ltd
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Review of

Hales Home Care Swaffham

from V W (Client) published on 1 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well looked after. A particular carer is very helpful, always looking out for me. The rest of the staff are very good. I have no complaints, and I feel I have support as I am on my own. They keep an eye on my legs as I am on my own and can not reach them without getting out of breath, so I am very happy
with the care I am receiving.
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Home Care Swaffham
Thank you for your lovely feedback! We're so pleased to hear that you feel well cared for and supported. It means a great deal to our team to know their efforts are making a positive difference.…read more
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  • Treated with Dignity
  • Value for Money
Review of

Hales Home Care Swaffham

from Stacey P (Client) published on 24 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleased with care provided. My care i receive, I am treated with dignity, I'm treated very well. Very professional and helpful. All staff are helpful with a smile. Would highly recommend lovely people
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Home Care Swaffham
Thank you for your kind words and for taking the time to share your experience with our Swaffham team. Your feedback means the world to us, and we'll be sure to pass your comments on to the team.…read more
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Review of

Hales Home Care Swaffham

from G B (Client) assisted by family/friend published on 7 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased and happy with the service I receive. All staff are very good and nice and caring.
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  • Treated with Dignity
  • Value for Money
Review of

Hales Home Care Swaffham

from D T (Daughter of Client) published on 25 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hales Care team are amazing. They are all so supportive and kind when caring for my mum. They are all very patient and attentive. She looks forward to their visits. They truly go above and beyond. Thank you.
Reply from Nicola Mewse, Managing Director at Hales Home Care Swaffham
Thank you for taking the time to leave a review for our Swaffham team. We are very proud of the staff who work so diligently to make our services special and we will make sure that your kind words are…read more
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  • Value for Money
Review of

Hales Home Care Swaffham

from Emma S (Daughter of Client) published on 6 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service and personal-centred care, updated thoroughly with any concerns.
Carers are very supportive of my dad as well, even though Mum is the service user. Have complete trust in each and every member of staff.
Would highly recommend.
Reply from Nicola Mewse, Managing Director at Hales Home Care Swaffham
Thank you for taking the time to leave such a positive review. Our teams work hard to provide individualised care and your kind words will mean a lot to them. Ensuring that communication is clear and…read more
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  • Value for Money
Review of

Hales Home Care Swaffham

from D A (Son of Client) published on 3 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our experience of care and support for my mother is nothing but positive. She is 103 years old which poses extra difficulties for family and carers. I was for some time Mum's main carer, sharing duties with other family members. Inevitably it became quite difficult and could no longer cover all her
needs. So with the aid of the local council services, we worked a care plan with Hales Home Care to help. The formulated plan for three visits a day works well alongside my two to three visits each week, a three-hour round trip, and I still visit her to do the gardening and washing in with the carers visits works well all around. The carers are great at covering all Mum's needs. Not always easy as people will know as Mum gets a bit agitated nowadays but carers are marvelous, very professional, kind, helpful, sometimes going above and beyond with having a bit of a chat too. A huge help! Thanks to all.
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Home Care Swaffham
Thank you for taking the time to share your thoughts about our carers and the care they provide for your mother. We will certainly pass on your kind words to our team; they will be thrilled to know…read more
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Review of

Hales Home Care Swaffham

from G S (Wife of Client) published on 4 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly and competent support, daily care. A great asset and gives confidence in our daily lives that we are not alone.
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Home Care Swaffham
Thank you so much for your kind words! Your trust means the world to us. Please don't hesitate to reach out if you ever need anything.
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Review of

Hales Home Care Swaffham

from T N (Son of Client) published on 30 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are very friendly and treat my mother with care and dignity. In for a laugh and I know they care about my mum and her needs, it makes me trust them.
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Home Care Swaffham
Thank you for taking the time to share your thoughts about our carers and the care they provide to your mother. We'll be sure to share your kind words with our team, they'll be thrilled to know their…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Hales Home Care Swaffham

from Leonard H (Husband of Client) published on 30 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very satisfactory.
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Home Care Swaffham
We are really grateful and appreciate you taking the time to leave us a positive review. Thank you for choosing Hales and please do not hesitate to reach out if you have any questions or need further…read more
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  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review of

Hales Home Care Swaffham

from Claire B (Granddaughter of Client) published on 16 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been happy with the visits my grandmother receives, the girls are always professional and pleasant with her despite some challenging behaviour in the past. You feel like you can work with them whilst we and my grandmother navigate her worsening memory and make sure she is safe.
Thank you.
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Home Care Swaffham
Thank you so much for taking the time to share your positive experience with our care service in Swaffham. We're delighted to hear that your grandmother is receiving excellent care from our team.…read more
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  • Care / Support
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Review of

Hales Home Care Swaffham

from S H (Daughter of Client) published on 31 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been using the service for several months now 3 times a day, I can say that the service is second to none everyone that cares for dad is very good at their job they really care for my dad not just in a practical sense.
The staff are not just doing a job they actually care about the person
and go above and beyond our expectations.
The staff in particular 1 we have regular updates from on how dad’s doing.
I would recommend them to anyone needing the service.
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Home Care Swaffham
Thank you so much for taking the time to share your experience with us. We are absolutely delighted to hear that your dad has been receiving exceptional care from our dedicated team. We appreciate…read more
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  • Care / Support
  • Management
  • Treated with Dignity
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Review of

Hales Home Care Norwich

from Lorraine M (Daughter of Client) published on 9 November 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum was uncomfortable last night and Hales Home Care contacted us to advise of the situation. Today I telephoned her doctor where I was told he would call back. Hales carers monitored during the day and by teatime, they called an ambulance. They were excellent today and went over and above and cannot
thank them enough for the care and support they provided.
  • Staff
  • Care / Support
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  • Treated with Dignity
  • Value for Money

Awards / Recognitions (0)

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