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Home Care Provider Owned by Hales Group Ltd in Cambridgeshire

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6.0 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Hales Group Ltd in Cambridgeshire

Only the locations & reviews in Cambridgeshire for Hales Group Ltd are showing below.

View the details of all 20 locations (with 79 reviews) owned by Hales Group Ltd

Hales Group Ltd Locations in Cambridgeshire (1)

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1 Home Care Provider owned by Hales Group Ltd in Cambridgeshire
Hales Home Care Peterborough

Unit 3B, Flag Business Exchange, Peterborough PE1 5TX 

9.4 12 reviews
"Pleasant and respectful carers. Carers and office staff who are very helpful when I have hospital appointments etc. Carers schedule sent…"   Read all 12 reviews

Hales Homecare Peterborough provides bespoke person-centred domiciliary care, specially tailored to your requirements. They offer a professional alternative to moving to a residential home, and will help you remain living independently surrounded by… Read more about Hales Home Care Peterborough

  • Care Provided
  • Visiting Care
  • Dementia
  • Visiting Care from £26.76 / hour

Hales Group Ltd Reviews in Cambridgeshire (12)

6.0

Hales Group Ltd has a Group Review Score of 6.0 (5.974) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Hales Group Ltd must have a Review Score.

Overall Experience
  • 4
  • 7
  • 1
  • 0
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Date Published
  • 12
  • 0
  • 3
  • 12
  • 0
Reviewer Connection to Hales Group Ltd
  • 7
  • 4
  • 1
Review of

Hales Home Care Peterborough

from Lynn P (Wife of Client) published on 23 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I use Hales as a drop in care service for my husband who is not elderly, but has some difficulties after a stroke - and if I am away, it gives me peace of mind to know that someone can pop in and check he has remembered the basics like eating and taking his meds, plus I need to make sure he has not
injured himself as he is a little infirm. It also means he has someone to talk to even for a short time. I have found them to be mostly timely, and husband reports back that they are friendly and respectful. It is an invaluable and inexpensive service which I don't need that often, but happy to use when necessary. I have also found anyone I have spoken to over the phone to be understanding and helpful.
Reply from Nicola Mewse, Managing Director at Hales Home Care Peterborough
Thank you for taking the time to leave such a detailed review for our Peterborough service. We will ensure that the feedback is passed to our team whom we value very much. They work hard to ensure the…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Hales Home Care Peterborough

from I E (Client) published on 23 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Pleasant and respectful carers. Carers and office staff who are very helpful when I have hospital appointments etc. Carers schedule sent every week. Always treated with dignity and respect. The carers are always very caring and help when I need extra help.
Reply from Nicola Mewse, Managing Director at Hales Home Care Peterborough
Thank you so much for taking the time to leave a detailed review for our Peterborough team. We will ensure your comments are passed onto the individuals involved in your care, who are always so…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Hales Home Care Peterborough

from Jonathan B (Client) published on 21 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very good, excellent service.
I require sitting service to be approved by social services. How do I go about getting it for me? Is there a telephone number for this, could you help me get the phone number? Thanks.
Reply from Nicola Mewse, Managing Director at Hales Home Care Peterborough
Thank you for taking the time to leave a review. Your comments and ratings will be shared with our Peterborough team, of whom we are very proud. A member of our operational team will be in touch to…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Hales Home Care Peterborough

from Keith S (Client) published on 29 October 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Care has been very good from all the carers we have used. Timely, respectful, professional capable.
Reply from Nicola Mewse, Managing Director at Hales Home Care Peterborough
Thank you for taking the time to leave a review for our Peterborough team. We will pass the comments on to the individuals who support you. Feedback is so important to ensure we continuously review…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Hales Home Care Peterborough

from Suzanne H (Client) published on 18 September 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The carers I've had from Hales have, on the whole, been very good to me. They treat me with dignity and respect. They're always willing to help me as much as they can.
The office staff are friendly and helpful, whenever I've had to speak to them.
Reply from Nicola Mewse, Managing Director at Hales Home Care Peterborough
Thank you for taking the time to leave a review for our Peterborough team. Feedback is essential in allowing us to continually review and improve our services. Your comments will be passed to the team…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Hales Home Care Peterborough

from D D (Client) published on 13 September 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I would first of all like to say that's for all the service since I have been with you. As you know I did have good and very bad experiences with you. As it is the bad and the good carers.
Reply from Nicola Mewse, Managing Director at Hales Home Care Peterborough
Thank you for taking the time to leave a review for our team. We are pleased that overall you are happy with the service and we will pass on your feedback to the staff who support you. On occasions…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Hales Home Care Peterborough

from S R (Wife of Client) published on 13 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care provided is good and caring but could improve on timekeeping at weekends.
Reply from Nicola Mewse, Managing Director at Hales Home Care Peterborough
Thank you for taking the time to provide feedback. Your comments are very important to us and allow us to continually review services where necessary. We will ensure that your comments are passed on…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Hales Home Care Peterborough

from M E (Wife of Client) published on 13 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with all our carers, no problems.
Reply from Nicola Mewse, Managing Director at Hales Home Care Peterborough
Thank you for taking the time to leave a review for our Peterborough team. Our staff are highly valued and committed to delivering an outstanding quality of service to the communities in which they…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Hales Home Care Peterborough

from J G (Client) published on 12 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers really good, but sometimes late and I have to remind them what to do.
If I have an issue with them, I will phone the office. Sometimes they leave the home a mess.
Reply from Nicola Mewse, Managing Director at Hales Home Care Peterborough
Thank you for taking the time to submit a review. We are pleased that overall you are satisfied with the level of care and support received from Hales Homecare. Your comments have been passed to the…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Hales Home Care Peterborough

from R R (Daughter of Client) published on 5 September 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My dad had just come out of hospital and he has been looked after well by two members of staff in the office by taking lots of calls from me as my dad is still a little confused. One of them in particular had been especially patient with me and taking the time to resolve any issues. Then the lady who
is usually one of my dad's main caregivers had been brilliant and is my dad's favourite as she goes above and beyond.
Reply from Nicola Mewse, Managing Director at Hales Home Care Peterborough
Thank you so much for taking the time to leave such a positive review of the care and support you are receiving from our Peterborough office. I know the team does everything possible to ensure the…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Hales Home Care Peterborough

from Janet B (Client) published on 29 August 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have found the care I receive is good. The carers always get my breakfast and get a cup of tea. They also empty my catheter night bag. They wash up, empty my bin, make my bed and put my washing in the tumble drier when asked.
The only thing I have found is that when changing my bed sheet, some of
the carers do not smooth the sheet out.
Reply from Nicola Mewse, Managing Director at Hales Home Care Peterborough
Thank you for taking the time to review our care services. The feedback will be shared with our Peterborough team who use all information provided to continually improve services. We will ensure staff…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Hales Home Care Peterborough

from M H (Wife of Client) published on 28 August 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Hales have provided some very good carers for my husband who has Lewy Body Dementia and Parkinson's. They are professional and empathetic. Timings can vary but I believe that's the nature of all care providers.
Reply from Nicola Mewse, Managing Director at Hales Home Care Peterborough
Thank you for taking the time to provide a review of our Peterborough service. We will ensure the team are provided with your feedback, your positive words will mean the world to them. The manager and…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money

Awards / Recognitions (0)

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