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Home Care Provider Owned by Hales Group Ltd in Cambridgeshire

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  • Home Care Provider Owned by Hales Group Ltd in Cambridgeshire

Only the locations & reviews in Cambridgeshire for Hales Group Ltd are showing below.

View the details of all 19 locations (with 97 reviews) owned by Hales Group Ltd

Hales Group Ltd Locations in Cambridgeshire (1)

1 Home Care Provider owned by Hales Group Ltd in Cambridgeshire
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Hales Homecare Peterborough
Unit 3B, Flag Business Exchange, Peterborough PE1 5TX 
9.1 12 reviews
Hales Homecare Peterborough, Peterborough, Cambridgeshire
"Pleasant and respectful carers. Carers and office staff who are very helpful when I have hospital appointments etc. Carers schedule sent…"   Read all 12 reviews
  • Visiting Care from £28 / hour

Hales Homecare Peterborough provides bespoke person-centred domiciliary care, specially tailored to your requirements. They offer a professional alternative to moving to a residential home, and will ... Read more

Care Provided
  • Visiting Care
  • Dementia

Hales Group Ltd Reviews in Cambridgeshire (12)

Reviews posted for members of Hales Group Ltd

Overall Experience
  • 4
  • 7
  • 1
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Date Published
  • 12
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  • 12
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Reviewer Connection to Hales Group Ltd
  • 7
  • 4
  • 1
Review of

Hales Homecare Peterborough

from Lynn P (Wife of Client) published on 23 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I use Hales as a drop in care service for my husband who is not elderly, but has some difficulties after a stroke - and if I am away, it gives me peace of mind to know that someone can pop in and check he has remembered the basics like eating and taking his meds, plus I need to make sure he has not
injured himself as he is a little infirm. It also means he has someone to talk to even for a short time. I have found them to be mostly timely, and husband reports back that they are friendly and respectful. It is an invaluable and inexpensive service which I don't need that often, but happy to use when necessary. I have also found anyone I have spoken to over the phone to be understanding and helpful.
Reply from Nicola Mewse, Managing Director at Hales Homecare PeterboroughThank you for taking the time to leave such a detailed review for our Peterborough service. We will ensure that the feedback is passed to our team whom we value very much. They work hard to ensure the individual needs of everyone we care for is carried out with dignity and respect, and your review reaffirms that. Thank you for choosing Hales Homecare to support your husband.
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Review of

Hales Homecare Peterborough

from I E (Client) published on 23 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Pleasant and respectful carers. Carers and office staff who are very helpful when I have hospital appointments etc. Carers schedule sent every week. Always treated with dignity and respect. The carers are always very caring and help when I need extra help.
Reply from Nicola Mewse, Managing Director at Hales Homecare PeterboroughThank you so much for taking the time to leave a detailed review for our Peterborough team. We will ensure your comments are passed onto the individuals involved in your care, who are always so grateful to receive such positive recognition for their efforts. We work hard to ensure individuals needs and wishes are met, and we are pleased this is recognised in the service that you experience.
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Review of

Hales Homecare Peterborough

from Jonathan B (Client) published on 21 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very good, excellent service.
I require sitting service to be approved by social services. How do I go about getting it for me? Is there a telephone number for this, could you help me get the phone number? Thanks.
Reply from Nicola Mewse, Managing Director at Hales Homecare PeterboroughThank you for taking the time to leave a review. Your comments and ratings will be shared with our Peterborough team, of whom we are very proud. A member of our operational team will be in touch to support you to access the additional services you require. Thanks for choosing Hales Homecare to support your care and wellbeing needs.
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Review of

Hales Homecare Peterborough

from Keith S (Client) published on 29 October 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Care has been very good from all the carers we have used. Timely, respectful, professional capable.
Reply from Nicola Mewse, Managing Director at Hales Homecare PeterboroughThank you for taking the time to leave a review for our Peterborough team. We will pass the comments on to the individuals who support you. Feedback is so important to ensure we continuously review and improve our services. Our pricing for care services are in line with the local authority rates in the area and significantly less that other providers in many cases. We would encourage you to make enquiries to ensure that you are receiving all of the financial support available to you and please do reach out to your local branch should you need any specific information regarding the funding of care services.
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Review of

Hales Homecare Peterborough

from Suzanne H (Client) published on 18 September 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The carers I've had from Hales have, on the whole, been very good to me. They treat me with dignity and respect. They're always willing to help me as much as they can.
The office staff are friendly and helpful, whenever I've had to speak to them.
Reply from Nicola Mewse, Managing Director at Hales Homecare PeterboroughThank you for taking the time to leave a review for our Peterborough team. Feedback is essential in allowing us to continually review and improve our services. Your comments will be passed to the team responsible for your care delivery; we know that your words will mean a lot to our team. Our local branch management will be in touch with you directly to review your care and determine what actions they need to take in order to ensure that your ongoing experience is 5 stars all the way.
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Review of

Hales Homecare Peterborough

from D D (Client) published on 13 September 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I would first of all like to say that's for all the service since I have been with you. As you know I did have good and very bad experiences with you. As it is the bad and the good carers.
Reply from Nicola Mewse, Managing Director at Hales Homecare PeterboroughThank you for taking the time to leave a review for our team. We are pleased that overall you are happy with the service and we will pass on your feedback to the staff who support you. On occasions when incidents occur we must follow the correct escalation procedures and we understand this can cause distress to our staff and service users. We look forward to working with you to restore a service that meets both service and service users' needs, with which you become familiar and happy.
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Review of

Hales Homecare Peterborough

from S R (Wife of Client) published on 13 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care provided is good and caring but could improve on timekeeping at weekends.
Reply from Nicola Mewse, Managing Director at Hales Homecare PeterboroughThank you for taking the time to provide feedback. Your comments are very important to us and allow us to continually review services where necessary. We will ensure that your comments are passed on to the local team in order that they can try to make adjustments where possible. We do endeavour to meet each service user's individual needs and there are occasions where emergencies or staff absences can have an impact on other individuals for whom we provide care. Where this occurs we always try to keep in communication with affected service users, both by telephone and via the App which provides easy access to updates and information. Should you not have access to it and wish to know more about our Care App please don't hesitate to contact your local branch. Thank you once again for your valuable review.
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Review of

Hales Homecare Peterborough

from M E (Wife of Client) published on 13 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with all our carers, no problems.
Reply from Nicola Mewse, Managing Director at Hales Homecare PeterboroughThank you for taking the time to leave a review for our Peterborough team. Our staff are highly valued and committed to delivering an outstanding quality of service to the communities in which they work. Your kind words and positive scoring will mean the world to them and we will ensure they are notified of the feedback.
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Review of

Hales Homecare Peterborough

from J G (Client) published on 12 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers really good, but sometimes late and I have to remind them what to do.
If I have an issue with them, I will phone the office. Sometimes they leave the home a mess.
Reply from Nicola Mewse, Managing Director at Hales Homecare PeterboroughThank you for taking the time to submit a review. We are pleased that overall you are satisfied with the level of care and support received from Hales Homecare. Your comments have been passed to the branch management to investigate further and ensure that your needs and wishes are clearly recorded within our systems in order that the care staff assigned can see what your preferred routines are. Please do not hesitate to contact the branch should you wish to arrange a formal review of your care plan.
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Review of

Hales Homecare Peterborough

from R R (Daughter of Client) published on 5 September 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My dad had just come out of hospital and he has been looked after well by two members of staff in the office by taking lots of calls from me as my dad is still a little confused. One of them in particular had been especially patient with me and taking the time to resolve any issues. Then the lady who
is usually one of my dad's main caregivers had been brilliant and is my dad's favourite as she goes above and beyond.
Reply from Nicola Mewse, Managing Director at Hales Homecare PeterboroughThank you so much for taking the time to leave such a positive review of the care and support you are receiving from our Peterborough office. I know the team does everything possible to ensure the transition into receiving care at home is as seamless as possible and your feedback will mean a lot to them. We will ensure that your feedback is passed on to the staff members specifically involved in your Dad's care. We are incredibly proud and thankful to everyone on our team who does so much to demonstrate high standards in our sector.
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Review of

Hales Homecare Peterborough

from Janet B (Client) published on 29 August 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have found the care I receive is good. The carers always get my breakfast and get a cup of tea. They also empty my catheter night bag. They wash up, empty my bin, make my bed and put my washing in the tumble drier when asked.
The only thing I have found is that when changing my bed sheet, some of
the carers do not smooth the sheet out.
Reply from Nicola Mewse, Managing Director at Hales Homecare PeterboroughThank you for taking the time to review our care services. The feedback will be shared with our Peterborough team who use all information provided to continually improve services. We will ensure staff are reminded of the need to make your bed in the way you have expressed is your preference. Your positive comments will mean the world to them and we are immensely proud of the team who strive to provide the highest quality of personalised care possible.
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Review of

Hales Homecare Peterborough

from M H (Wife of Client) published on 28 August 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Hales have provided some very good carers for my husband who has Lewy Body Dementia and Parkinson's. They are professional and empathetic. Timings can vary but I believe that's the nature of all care providers.
Reply from Nicola Mewse, Managing Director at Hales Homecare PeterboroughThank you for taking the time to provide a review of our Peterborough service. We will ensure the team are provided with your feedback, your positive words will mean the world to them. The manager and her team are a credit to our services. We use leading-edge technology to map visits in the most efficient way in order to provide continuity of visit timing, but sometimes environmental issues and unavoidable delays in earlier visits can mean the timing is affected, thank you for recognising those challenges.
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Awards / Recognitions (0)

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