1. UK Home Care Agencies Search
  2. Home Care Agencies Groups
  3. Locations Owned by Hales Group Ltd
  4. Locations Owned by Hales Group Ltd in Tyne & Wear

Home Care Providers Owned by Hales Group Ltd in Tyne & Wear

Jobs
6.0 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Hales Group Ltd in Tyne & Wear

Only the locations & reviews in Tyne & Wear for Hales Group Ltd are showing below.

View the details of all 20 locations (with 79 reviews) owned by Hales Group Ltd

Hales Group Ltd Locations in Tyne & Wear (2)

Map View
Sort By
2 Home Care Providers owned by Hales Group Ltd in Tyne & Wear
Hales Home Care Newcastle

128 Maling Exchange, Hoults Yard, Walker Road, Newcastle upon Tyne NE6 2HL 

1.2 1 review

Hales Home Care Newcastle offers personalised home care services to vulnerable people in Newcastle and surrounding areas. With extensive experience in the sector, their professional and trained carers provide exceptional support to service users, regardless… Read more about Hales Home Care Newcastle

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £25.02 / hour
Hales Homecare Gateshead

Hypoint, Saltmeadows Road, Gateshead NE8 3AH 

1.0 1 review

Hales Home Care Gateshead offers tailored domiciliary care to individuals of all ages with exceptional support from professionally trained carers. They understand the importance of individual needs and offer flexibility in the amount of care provided,… Read more about Hales Homecare Gateshead

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia

Hales Group Ltd Reviews in Tyne & Wear (2)

6.0

Hales Group Ltd has a Group Review Score of 6.0 (5.974) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Hales Group Ltd must have a Review Score.

Overall Experience
  • 0
  • 0
  • 0
  • 0
  • 2
Date Published
  • 2
  • 1
  • 2
  • 2
  • 0
Reviewer Connection to Hales Group Ltd
  • 1
  • 1
Review of

Hales Homecare Gateshead

from A F (Daughter of Client) published on 24 July 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Absolutely terrible service. Not given correct dose of medication on more than one occasion. Carers ( I use this loosely) very abrupt, uncaring, lack of conversation and empathy. 30 minutes but always out the door within 17 to 20 minutes. If they treat people like the way they have for my mam I fear
for the dementia patients they go to.
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Homecare Gateshead
Thank you for sharing your feedback with us. We take your concerns seriously and are currently looking into this matter. As always, our priority is to ensure the wellbeing and satisfaction of those we…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Hales Home Care Newcastle

from S H (Client) published on 2 April 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
A terrible company, with poor management.
I've been with Hales Group Newcastle since May 2024 and definitely wouldn't recommend them to anyone remotely vulnerable or unwell.
Their carers are poorly trained, don't always complete tasks and are not at all empathetic or caring (as carers are supposed
to be!). If you report issues to management, they will ignore you for months. When you finally get exasperated enough to formally complain, the company will attempt to discredit you, deny any wrongdoing and carers will suddenly start writing untrue statements about you in their care notes. Management also lie constantly. For example: Hales Group are supposed to be fulfilling a care package paid for by the Council, consisting of 1 hour domestic duties and 1 hour of personal care. Only, for the first six months they refused to provide any personal care, claiming "We don't do that". They're now attempting to claim I refused any personal care and it wasn't in my care plan.
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Home Care Newcastle
Thank you for taking the time to share your feedback. We take all concerns seriously and are committed to providing the highest quality of care.We are aware of the matters you have raised and are…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money

Awards / Recognitions (0)

Loading

Loading Loading

Loading

Loading

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Hales Group Ltd to verify any information. View our terms and conditions. Hales Group Ltd has a Platinum Service – more info.