Reviews posted for members of Hales Group Ltd.
Hales Group are the most unethical and unprofessional company and I very strongly advise against engaging their care services for anyone unwell or vulnerable. They do not properly train their homecare assistants, who lack empathy and kindness, basic knowledge of hygiene, safeguarding, time-keeping,...
Hales Group are the most unethical and unprofessional company and I very strongly advise against engaging their care services for anyone unwell or vulnerable. They do not properly train their homecare assistants, who lack empathy and kindness, basic knowledge of hygiene, safeguarding, time-keeping, confidentiality, personal care, or respect for the client. Carers were often late, refused to stay paid hours and were unfriendly and rude. After months and months, I finally made a complaint when a healthcare assistant nearly set fire to my property by accidentally turning on a kitchen hob and leaving a plastic plate over it, filling the flat with smoke. Their staff kept turning up with serious infections, despite my immune system being weak , and when I got sick their management tried to claim Sinusitis isn't infectious.
Similar to other reviews, management lied and made false allegations about me (despite their being cameras in my flat). They should not be allowed to exist as a company.
1.The fire allegation was fully reviewed & found to be incorrect. During the...
Thanks for your review. As your concerns have already been considered through a full complaint investigation, followed by both a Stage1 & Stage2 appeal, we'd like to provide clarity based on the verified findings.3.We acknowledged areas for improvement & implemented a comprehensive learning plan. The claim that the organisation is "unethical" is inconsistent with the evidence reviewed & the actions taken.
But since my complaints and concerns raised with CQC and local authority have not been actioned properly, I thought it would be best to alert other...
But since my complaints and concerns raised with CQC and local authority have not been actioned properly, I thought it would be best to alert other potential service users..we had similar experiences to other reviewers with medication mix ups, unsafe moving and handling practice and failure to report safeguarding concerns, when we complained, the line manager at the time raised 3 malicious allegations againsts myself. Only found out by doing multiple DSARs with LA and Hales HQ. The report logged that my son was aware of the allegations and that safeguarding being put in place but this was not the case as they had incorrectly logged him as being learning disabled and not having capacity. In addition the line manager would not speak with my son directly and refused to use the relay UK service he relys upon.
Thanks for taking the time to share your feedback. We're disappointed to hear that you remain unhappy with aspects of the service provided in the past. While it is not appropriate to discuss individual circumstances publicly, we can confirm that all concerns raised at the time were fully reviewed...
Thanks for taking the time to share your feedback. We're disappointed to hear that you remain unhappy with aspects of the service provided in the past. While it is not appropriate to discuss individual circumstances publicly, we can confirm that all concerns raised at the time were fully reviewed through the appropriate internal & multi-agency processes. These investigations concluded over a year ago, & were not fully upheld. As a regulated care provider, we are required to follow statutory safeguarding procedures whenever concerns are identified, & all actions taken at the time were in line with those legal & professional responsibilities. We remain committed to delivering safe, respectful and person-centred care, & we continually review our practice, communication systems & staff training to ensure high standards across all services. While we value all genuinely factual feedback, aspects of your review don't fully reflect the service standards & improvements we consistently deliver.
Absolutely terrible service. Not given correct dose of medication on more than one occasion. Carers ( I use this loosely) very abrupt, uncaring, lack of conversation and empathy. 30 minutes but always out the door within 17 to 20 minutes. If they treat people like the way they have for my mam I...
Absolutely terrible service. Not given correct dose of medication on more than one occasion. Carers ( I use this loosely) very abrupt, uncaring, lack of conversation and empathy. 30 minutes but always out the door within 17 to 20 minutes. If they treat people like the way they have for my mam I fear for the dementia patients they go to.
Thank you for sharing your feedback with us. We take your concerns seriously and are currently looking into this matter. As always, our priority is to ensure the wellbeing and satisfaction of those we support. A member of our team will reach out to you, or you can email us at quality@halesgroup.co.uk
There are currently no awards/recognitions posted yet for Hales Group Ltd.
On Thursday, 4th June, colleagues from across Hales Group came together to celebrate excellence, dedication and achievement at the annual Hales Group Awards in Peterborough. The event recognised individuals and...
Hales Group is pleased to announce Care Friends as the sponsor of the Person in Supporting Role of the Year Award at the Hales Group Awards 2026. The Hales Group...
Hales Group is pleased to announce Hastee as the sponsor of the Hales Hero of the Year Award at the Hales Group Awards 2026, a new group-wide initiative celebrating the...
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Hales Group Ltd to verify any information. View our terms and conditions. Hales Group Ltd has a Basic Service -what a Basic Service includes.
