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Home Care Providers Owned by Hales Group Ltd in Tyne & Wear

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  • Home Care Providers Owned by Hales Group Ltd in Tyne & Wear

Only the locations & reviews in Tyne & Wear for Hales Group Ltd are showing below.

View the details of all 19 locations (with 91 reviews) owned by Hales Group Ltd

Hales Group Ltd Locations in Tyne & Wear (2)

2 Home Care Providers owned by Hales Group Ltd in Tyne & Wear
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Hales Homecare Newcastle
128 Maling Exchange, Hoults Yard, Walker Road, Newcastle upon Tyne NE6 2HL 
1.0 1 review
Hales Homecare Newcastle, Newcastle upon Tyne, Tyne & Wear
  • Visiting Care from £25.02 / hour

Hales Homecare Newcastle offers personalised home care services to vulnerable people in Newcastle and surrounding areas. With extensive experience in the sector, their professional and trained carers ... Read more

Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia

Hales Group Ltd Reviews in Tyne & Wear (3)

Reviews posted for members of Hales Group Ltd

Overall Experience
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Date Published
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Reviewer Connection to Hales Group Ltd
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Review of

Hales Homecare Newcastle

from S H (Client) published on 25 February 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
Hales Group are the most unethical and unprofessional company and I very strongly advise against engaging their care services for anyone unwell or vulnerable. They do not properly train their homecare assistants, who lack empathy and kindness, basic knowledge of hygiene, safeguarding, time-keeping,
confidentiality, personal care, or respect for the client. Carers were often late, refused to stay paid hours and were unfriendly and rude. After months and months, I finally made a complaint when a healthcare assistant nearly set fire to my property by accidentally turning on a kitchen hob and leaving a plastic plate over it, filling the flat with smoke. Their staff kept turning up with serious infections, despite my immune system being weak , and when I got sick their management tried to claim Sinusitis isn't infectious.


Similar to other reviews, management lied and made false allegations about me (despite their being cameras in my flat). They should not be allowed to exist as a company.

Reply from Francesca Barnes, Head of Quality & Workforce Development at Hales Homecare NewcastleThanks for your review. As your concerns have already been considered through a full complaint investigation, followed by both a Stage1 & Stage2 appeal, we'd like to provide clarity based on the verified findings.
1.The fire allegation was fully reviewed & found to be incorrect. During the complaint & appeal process, you submitted video footage for consideration. This evidence confirmed that no fire occurred, no smoke was present & no alarm sounded. The statement that a carer 'nearly burnt down the kitchen' is not supported by the evidence.
2.Your concerns were examined in detail through the full investigation & both appeal stages. Some points were upheld & addressed; others were not substantiated. The statements made in this review do not reflect the documented findings of those processes.
3.We acknowledged areas for improvement & implemented a comprehensive learning plan. The claim that the organisation is "unethical" is inconsistent with the evidence reviewed & the actions taken.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Hales Homecare North East

from J W (Mother of Client) published on 12 January 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
Been putting off reviewing this service, since we stopped their visits in 2025, and were told that they were no longer being commissioned in our area.
But since my complaints and concerns raised with CQC and local authority have not been actioned properly, I thought it would be best to alert other
potential service users..we had similar experiences to other reviewers with medication mix ups, unsafe moving and handling practice and failure to report safeguarding concerns, when we complained, the line manager at the time raised 3 malicious allegations againsts myself. Only found out by doing multiple DSARs with LA and Hales HQ. The report logged that my son was aware of the allegations and that safeguarding being put in place but this was not the case as they had incorrectly logged him as being learning disabled and not having capacity. In addition the line manager would not speak with my son directly and refused to use the relay UK service he relys upon.
Reply from Francesca Barnes, Head of Quality & Workforce Development at Hales Homecare North EastThanks for taking the time to share your feedback. We're disappointed to hear that you remain unhappy with aspects of the service provided in the past. While it is not appropriate to discuss individual circumstances publicly, we can confirm that all concerns raised at the time were fully reviewed through the appropriate internal & multi-agency processes. These investigations concluded over a year ago, & were not fully upheld. As a regulated care provider, we are required to follow statutory safeguarding procedures whenever concerns are identified, & all actions taken at the time were in line with those legal & professional responsibilities. We remain committed to delivering safe, respectful and person-centred care, & we continually review our practice, communication systems & staff training to ensure high standards across all services. While we value all genuinely factual feedback, aspects of your review don't fully reflect the service standards & improvements we consistently deliver.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Hales Homecare North East

from A F (Daughter of Client) published on 24 July 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Absolutely terrible service. Not given correct dose of medication on more than one occasion. Carers ( I use this loosely) very abrupt, uncaring, lack of conversation and empathy. 30 minutes but always out the door within 17 to 20 minutes. If they treat people like the way they have for my mam I fear
for the dementia patients they go to.
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Homecare North EastThank you for sharing your feedback with us. We take your concerns seriously and are currently looking into this matter. As always, our priority is to ensure the wellbeing and satisfaction of those we support. A member of our team will reach out to you, or you can email us at quality@halesgroup.co.uk
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money

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