Hales Home Care (Newcastle)

128 Maling Exchange, Hoults Yard, Walker Road, Newcastle upon Tyne NE6 2HL
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1.2 1 Review
  • Hales Home Care (Newcastle), Newcastle upon Tyne
Hales Home Care Newcastle offers personalised home care services to vulnerable people in Newcastle and surrounding areas. With extensive experience in the sector, their professional and trained carers provide exceptional support to service users, regardless of their needs.

The company's dedicated staff take the time to discuss concerns and create care plans tailored to each individual's specific requirements. Hales Home Care Newcastle offers flexible care services that range from a few hours per week to comprehensive live-in care, depending on the client's needs.

Their services include domestic tasks such as meal preparation and tidying up, as well as professional and sensitive personal care like dressing, washing, and getting ready for the day.

The Hales Home Care Newcastle team is committed to improving the quality of life of their service users. They match clients with carers who best suit their care needs and personal interests and understand the importance of consistency. Many of their service users develop long-lasting friendships with their care workers.

To learn more about their services, please call or email.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £25.02

All bank holidays charged at Time and One Half except: Good Friday, Easter Monday, Christmas Day and New Years day which are charged at double time.

These prices are only a guideline, please contact Hales Home Care (Newcastle) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Molly Johnson (Registered Manager)

Hales Home Care (Newcastle) Reviews (1)

1.2

Hales Home Care (Newcastle) has a Review Score of 1.2 (1.200) out of 10, based on 1 reviews in the last 2 years.
Over all time Hales Home Care (Newcastle) has 1 review.

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Review from S H (Client) published on 2 April 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
A terrible company, with poor management.
I've been with Hales Group Newcastle since May 2024 and definitely wouldn't recommend them to anyone remotely vulnerable or unwell.
Their carers are poorly trained, don't always complete tasks and are not at all empathetic or caring (as carers are supposed
to be!). If you report issues to management, they will ignore you for months. When you finally get exasperated enough to formally complain, the company will attempt to discredit you, deny any wrongdoing and carers will suddenly start writing untrue statements about you in their care notes. Management also lie constantly. For example: Hales Group are supposed to be fulfilling a care package paid for by the Council, consisting of 1 hour domestic duties and 1 hour of personal care. Only, for the first six months they refused to provide any personal care, claiming "We don't do that". They're now attempting to claim I refused any personal care and it wasn't in my care plan.
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Home Care (Newcastle)

Thank you for taking the time to share your feedback. We take all concerns seriously and are committed to providing the highest quality of care.We are aware of the matters you have raised and are currently conducting a thorough internal review in line with our complaints process, following communications between yourself and our Central Quality Team. Our priority is always to ensure the best possible care and support for those who rely on our services, and we encourage open communication in addressing any concerns. If you would like to discuss this matter further, please reach out to us directly and we would be happy to speak with you.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 1.2 (1.200)

Overview of Review Score

The Review Score of 1.2 (1.200) out of 10 for Hales Home Care (Newcastle) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 1.2 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 1.200 for Hales Home Care (Newcastle) is calculated as follows: ( (1 Poors x 2) + (4 Very Poors x 1) ) ÷ 5 Ratings = 1.2
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Hales Home Care (Newcastle) is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 May 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (2)

Linda

Linda Kendal

Job Title: Regional Manager Joined: 2022

Linda joined Hales in 2022 and has over 20 years of experience in the health & social care sector. Linda leads the team in the North East to ensure high levels of care and support are delivered. Linda would be delighted to come and meet with you and your family if you wish them to be present, to discuss how we can help you live a fulfilled life in your own home.

Molly

Molly Johnson

Job Title: Registered Manager Joined: 2023

Molly began her career in the healthcare sector in 2015, starting as a Health Care Assistant at a mental health hospital while pursuing a degree in Health and Social Care.


After qualifying in 2018, she quickly advanced to a line manager position with a care company in Northumberland. Her dedication and strong work ethic did not go unnoticed, and in 2021, she was offered the opportunity to become a Registered Branch Manager for a new branch in Catterick.


In 2023, Molly joined Hales as the Registered Branch Manager for the North East and Newcastle branches. In this role, she oversees the day-to-day operations, ensuring that all legal and regulatory requirements are met. Molly is committed to maintaining a safe environment and delivering high-quality care to all service users.

Frequently Asked Questions about Hales Home Care (Newcastle)

What Type of Services does Hales Home Care (Newcastle) offer?

Hales Home Care (Newcastle) offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Hales Home Care (Newcastle) to verify any information. View our terms and conditions. Hales Home Care (Newcastle) has an Enhanced Service - more info.