Hales Homecare Newcastle

128 Maling Exchange, Hoults Yard, Walker Road, Newcastle upon Tyne NE6 2HL
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1.0 1 Review
  • Hales Homecare Newcastle, Newcastle upon Tyne
Hales Homecare Newcastle offers personalised home care services to vulnerable people in Newcastle and surrounding areas. With extensive experience in the sector, their professional and trained carers provide exceptional support to service users, regardless of their needs.

The company's dedicated staff take the time to discuss concerns and create care plans tailored to each individual's specific requirements. Hales Home Care Newcastle offers flexible care services that range from a few hours per week to comprehensive live-in care, depending on the client's needs.

Their services include domestic tasks such as meal preparation and tidying up, as well as professional and sensitive personal care like dressing, washing, and getting ready for the day.

The Hales Home cre Newcastle team is committed to improving the quality of life of their service users. They match clients with carers who best suit their care needs and personal interests and understand the importance of consistency. Many of their service users develop long-lasting friendships with their care workers.

To learn more about their services, please call or email.
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Care Provided by Hales Homecare Newcastle

Types of Home Care

  • Visiting Care
  • Live-in Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £25.02

All bank holidays charged at Time and One Half except: Good Friday, Easter Monday, Christmas Day and New Years day which are charged at double time.

These prices are only a guideline, please contact Hales Homecare Newcastle to find out the exact price for your requirements.

Contact Hales Homecare Newcastle to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
Explain these funding types

Contact Hales Homecare Newcastle to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Molly Johnson (Registered Manager)

Hales Homecare Newcastle Reviews (1)

1.0

Hales Homecare Newcastle has a Review Score of 1.0 (1.000) out of 10, based on 1 reviews in the last 2 years.
Over all time Hales Homecare Newcastle has 1 review.

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Review from S H (Client) published on 25 February 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
Hales Group are the most unethical and unprofessional company and I very strongly advise against engaging their care services for anyone unwell or vulnerable. They do not properly train their homecare assistants, who lack empathy and kindness, basic knowledge of hygiene, safeguarding, time-keeping,
confidentiality, personal care, or respect for the client. Carers were often late, refused to stay paid hours and were unfriendly and rude. After months and months, I finally made a complaint when a healthcare assistant nearly set fire to my property by accidentally turning on a kitchen hob and leaving a plastic plate over it, filling the flat with smoke. Their staff kept turning up with serious infections, despite my immune system being weak , and when I got sick their management tried to claim Sinusitis isn't infectious.


Similar to other reviews, management lied and made false allegations about me (despite their being cameras in my flat). They should not be allowed to exist as a company.

Reply from Francesca Barnes, Head of Quality & Workforce Development at Hales Homecare NewcastleThanks for your review. As your concerns have already been considered through a full complaint investigation, followed by both a Stage1 & Stage2 appeal, we'd like to provide clarity based on the verified findings.
1.The fire allegation was fully reviewed & found to be incorrect. During the complaint & appeal process, you submitted video footage for consideration. This evidence confirmed that no fire occurred, no smoke was present & no alarm sounded. The statement that a carer 'nearly burnt down the kitchen' is not supported by the evidence.
2.Your concerns were examined in detail through the full investigation & both appeal stages. Some points were upheld & addressed; others were not substantiated. The statements made in this review do not reflect the documented findings of those processes.
3.We acknowledged areas for improvement & implemented a comprehensive learning plan. The claim that the organisation is "unethical" is inconsistent with the evidence reviewed & the actions taken.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 1.0 (1.000)

Overview of Review Score

The Review Score of 1.0 (1.000) out of 10 for Hales Homecare Newcastle is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 1.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 1.000 for Hales Homecare Newcastle is calculated as follows: ( (5 Very Poors x 1) ) ÷ 5 Ratings = 1
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Hales Homecare Newcastle is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 May 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (2)

Linda

Linda Kendal

Job Title: Regional Manager Joined: 2022

Linda joined Hales in 2022 and has over 20 years of experience in the health & social care sector. Linda leads the team in the North East to ensure high levels of care and support are delivered. Linda would be delighted to come and meet with you and your family if you wish them to be present, to discuss how we can help you live a fulfilled life in your own home.

Molly

Molly Johnson

Job Title: Registered Manager Joined: 2023

Molly began her career in the healthcare sector in 2015, starting as a Health Care Assistant at a mental health hospital while pursuing a degree in Health and Social Care.


After qualifying in 2018, she quickly advanced to a line manager position with a care company in Northumberland. Her dedication and strong work ethic did not go unnoticed, and in 2021, she was offered the opportunity to become a Registered Branch Manager for a new branch in Catterick.


In 2023, Molly joined Hales as the Registered Branch Manager for the North East and Newcastle branches. In this role, she oversees the day-to-day operations, ensuring that all legal and regulatory requirements are met. Molly is committed to maintaining a safe environment and delivering high-quality care to all service users.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Hales Homecare Newcastle to verify any information. View our terms and conditions. Hales Homecare Newcastle has an Enhanced Service - more info.